# Valley Bank - Mobile — user reviews > 208 indexed App Store user reviews of Valley Bank by Valley National Bank Mobile, rated 4.07/5 from 975 ratings. - Source: https://appshunter.io/ios/app/valley-bank-mobile/id1360342813/reviews - App overview in markdown: https://appshunter.io/ios/app/valley-bank-mobile/id1360342813.md - Rating breakdown: 5★ 662 · 4★ 69 · 3★ 48 · 2★ 42 · 1★ 151 ## Is Valley Bank safe? Valley Bank - Mobile appears mostly safe based on user ratings. The AppsHunter Safety Score for Valley Bank is 81 out of 100. This assessment is based on 975 user ratings, with an App Store average of 4.1 out of 5. Of 972 App Store ratings, 75.2% point to a safe experience, 4.9% suggest some concerns, and 19.9% point to a risky experience. ## Is Valley Bank legit? Valley Bank - Mobile appears to be a legitimate app. The AppsHunter Legitimacy Score for Valley Bank is 88 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Valley Bank? Reviews of Valley Bank are mixed: the Finance app is rated 4.1/5 from 975 App Store ratings. What users like most: easy to use, convenient mobile deposit. Top complaints: buggy mobile deposit, outdated and clunky interface. Summarized from real user reviews. **Pros** - 👍 Easy to use - 🚀 Convenient mobile deposit - 💡 Excellent customer service - 🔒 Secure banking **Cons** - 🐛 Buggy mobile deposit - 🔍 Outdated and clunky interface - 🔍 Limited functionality compared to other banking apps - 🔍 Difficult to navigate **Commonly reported bugs** - Frequent app crashes - Login issues and password problems - Inconsistent mobile deposit reliability **Most requested features** - Add Zelle for business accounts - Improve mobile deposit process - Modernize app design and user experience - Integrate bill pay directly into the main app ## Newest reviews (16 of 208) ### 2/5 — Slow in loading *2026-10-25, version 3.1.261000* What’s the point of updating app when is so slow and takes forever to load like old app was so much better it didn’t take forever to load and it even looked better ### 1/5 — Too many bugs *2026-10-17, version 3.0.261000* Every time I try to do literally anything in the app it glitches out and the screen freezes and stays stuck that way. I can’t even deposit my check. ### 1/5 — New app sucks *2026-10-17, version 3.0.261000* Sorry the new app sucks ### 1/5 — New app not working *2026-10-16, version 3.0.261000* Zelle won’t even pop up. I recognize that there will be bugs when an app is new, but don’t roll it out and require it until you have at least tested the most commonly used parts. Especially if the old app worked great. ### 1/5 — Atrocious *2026-10-16, version 3.0.261000* Someone should lose their job for allowing this app to be released to the public. Who actually thought this app was ready for release? It’s full of glitches, was forced upon me to download, and had locked me out using Face ID 3 times and can only be fixed with a long call to the 800 number. If it wasn’t for being forced to bank here from my mortgage I would drop this institution in a heartbeat. Do better. ### 1/5 — Horrible *2026-10-16, version 3.0.261000* Horrible change ### 3/5 — User interface seems outdated *2026-10-15, version 3.0.261000* I’ve been a loyal valley customer for years. This UI seems straight out of desktop web from the early aughts. The previous app had a much cleaner interface and experience. Seems like a setback. Functional, but ugly ### 1/5 — No external transfer *2026-10-15, version 3.0.260900* An internal glitch is bypassing the external transfer function. Bummer ### 4/5 — President *2026-10-14, version 3.0.260900* It would be nice to either have larger digits or be able to enlarge the screen. ### 4/5 — Bad design *2026-10-14, version 3.0.260900* The design is really bad, there is no way to zoom or change the size of fonts. Very hard to ready the context and too cluttered. ### 1/5 — New App Stinks *2026-10-13, version 3.0.260900* The new app that they developed and forced everyone to download is horrendous. It has none of the information that the previous app did and it is just an absolute disaster. Valley has never heard the old saying “if it ain’t broke then don’t fix it”. ### 1/5 — New app does not work *2026-10-13, version 3.0.260900* External account transfers are not working on the new app ### 3/5 — No Widget anymore *2026-10-13, version 3.0.260900* Bring back the widget to see balances on the home screen! ### 2/5 — Overkill *2026-10-13, version 3.0.260900* While the old app was lacking the new app goes to far the other way. Much easier to do bill pay under old app. Maybe if you’re young and computer literate it’s fine but for us seniors it’s too complicated. Did u even bother to ask end users for their suggestions or did u do what most technical people do, assume if it works for them it will work for everyone! I have working tithe development of new technology for over 40 years - and it’s always the same thing - no user feedback as to what they need. ### 1/5 — Zelle *2026-10-13, version 3.0.260900* Zelle isn’t working on the app at all. The tab doesn’t even open. Please fix this! Thank you ### 3/5 — Mobile deposit is average *2026-09-17, version 2.0.260601* Wish they would improve this feature. Always seems to be a hurdle with camera recognizing bank fonts. I only have this issue with valley ## Most critical reviews (10 lowest-rated) ### 1/5 — Bill pay not working on iPad version *2026-10-21, version 3.1.261000* Whenever I go to pay bills, click on the bill I want to pay nothing happens. When I do the same thing on my iPhone it allows me to enter a payment amount. iPad app useless as is ### 1/5 — New App is Terrible *2026-10-21, version 3.1.261000* The previous app had some small issues - it didn’t need a complete overhaul. It just needed some fixes. The new version is absolutely terrible. It adds multiple steps that weren’t present before. It is harder to find things and more difficult to use. It takes a long time to load, and freezes constantly. A quick example is Bill pay. You can’t even hide old payees. So now, I have hundreds of payees listed that I have to delete one by one. And there is no running tally of payments without going through another few steps. I will be switching to a new bank because of this app. ### 1/5 — Mobile Deposit Not Working *2026-10-20, version 3.1.261000* Old app it worked fine. New one they reject it. Called support and they just hang up on you. Might be time for a new bank. ### 1/5 — Bad update *2026-10-20, version 3.1.261000* This new version of the app is harder to navigate, harder to read and eliminates the all-important ability to see and print your ebills. Big fumble. ### 1/5 — Terrible *2026-10-20, version 3.1.261000* Absolutely terrible. They went backwards. ### 1/5 — Terrible design *2026-10-19, version 3.0.261000* Looks like something a 12 year old put together. ### 1/5 — BANK SUCKS *2026-10-18, version 3.0.261000* This entire bank is horrid, removing already verified banks so I can’t transfer, Zelle payments taking a full day before able to withdraw, can’t add my same account to transfer. Everything about this app has been horrid! Never using this bank again. ### 1/5 — Please test before release *2026-10-18, version 3.0.261000* Nothing but errors ### 1/5 — If it ain’t broke Don’t fix it *2026-10-18, version 3.0.261000* While the previous app was fine, forcing me to download this new app and reset my password was a huge inconvenience for seemingly no benefit as this new app is a downgrade in every way. Its super buggy and the new ui looks really bad and is difficult to read and zelle seems to not be working at all? Every time i click the Zelle icon a loading wheel pops up but then nothing happens :( ### 1/5 — Why oh why? Horrible Update *2026-10-17, version 3.0.261000* This has got to be one of the worst updates to an app I’ve experienced. Font is too small. There is no way to increase it. Descriptions are too busy and confusing to find payments. Not sure why they thought this update was needed. The old app was fine and worked great. I’ve been a customer for decades, and I’m ready to transfer my business elsewhere. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s ME *2026-10-16, version 3.0.261000* I find it great to find a site that has HUMANS that are very knowledgeable as well as very patient. ### 5/5 — Managing Member *2026-09-27, version 2.0.260601* Excellent ### 5/5 — I LOVE the app *2026-08-25, version 2.0.260601* I absolutely love being able to deposit remotely. It is a huge time saver. My only critique would be to use a passcode to login rather than having to type complex passwords each time. My other banks operates that way and I love it. Enter a 4 or 6 digit passcode and your in! ### 5/5 — Manager *2026-08-23, version 2.0.260601* Excellent ### 5/5 — Access to everything *2026-08-08, version 2.0.260601* The mobile app lets me do everything I can do on the online version… on the go! It’s always been reliable. ### 5/5 — Owner *2026-08-05, version 2.0.260601* Excellent App. ### 5/5 — Makes life easier *2026-08-03, version 2.0.260601* I love my local tellers but the ability to mobile deposit, is great. Takes one minute and their response is usually within hours. Love the app. ### 5/5 — Great app! *2026-08-03, version 2.0.260601* Valley bank app is very easy to navigate. I love that I can make mobile deposits. ### 5/5 — President *2026-08-03, version 2.0.260601* Excellent ### 5/5 — Creativetch *2026-08-03, version 2.0.260601* Convenient and easy to work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-27.*