# Valley Metro — user reviews > 148 indexed App Store user reviews of Valley Metro by REGIONAL PUBLIC TRANSPORTATION AUTHORITY, rated 4.70/5 from 10,257 ratings. - Source: https://appshunter.io/ios/app/valley-metro/id1569217165/reviews - App overview in markdown: https://appshunter.io/ios/app/valley-metro/id1569217165.md - Rating breakdown: 5★ 9,036 · 4★ 564 · 3★ 228 · 2★ 103 · 1★ 326 ## What do users think of Valley Metro? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 👍 Helpful staff - 🚀 Convenient app - 🚀 Useful utility **Cons** - 🐛 Unreliable tracking - 🐛 Inaccurate schedules - 🐛 Buggy app - 🚫 Lack of multi-day passes - 💰 Expensive fares - 🚫 No in-app payment **Commonly reported bugs** - Brightness glitches - Login/authentication issues - Disappearing bus locations - Unreliable schedule updates **Most requested features** - Add monthly/weekly pass options - Integrate with Apple Wallet - Improve real-time tracking accuracy - Provide more fare payment options ## Newest reviews (20 of 148) ### 2/5 — Qr Code Scanner *2026-03-02, version 3.2.3* Yall really need to fix the qr code machine I ride the bus EVER WEEKDAY after school and it doesnt even scan almost all the time. Ive went to the website to see what to do if it doesnt work and nothing works. Ive gotten straight attitude from half of the bus drivers about it and its getting ridiculous. Please fix this ### 1/5 — Problem with bus time *2025-12-11, version 3.2.3* I'm a student and it really bothers me when the bus on 27th Ave, Camelback 5:56 a.m. never comes on time, the app is supposed to say that they will pass and sometimes they never pass or pass too late. The solution is that they should really pass on time and not be delayed as much as half an hour. Good morning. ### 1/5 — Everything *2025-11-18, version 3.2.3* I’ll focus on the most aggravating issue as a daily paying passenger. And that’s the fare-checking “system” they have in place. Why do we need to prove we’ve paid to these “security guards” every other stop?! We paid already! The passengers hate it. There’s needs to be a less intrusive method. Keep ONE guard on ONE train and check the new riders as they board. Problem solved- no need to continuously harass passengers who’ve already paid and been checked. ### 2/5 — Get your bus schedules right *2025-10-16, version 3.2.3* I’m honestly getting tired and annoyed of how the app says there’s a bus schedule at a certain time for my route and then i have to wait 30 minutes for the next stop because they don’t know how to get their app working right ### 1/5 — Whole system is dysfunctional *2025-09-16, version 3.2.0* The ETA on the stops are inaccurate consistently and your scanners are faulty ### 1/5 — Scanners *2025-09-09, version 3.2.0* VM: Fix your freakin scanners!!! And tell your operators to be nice. After all we DO pay their salaries. ### 1/5 — Whole system is dysfunctional *2025-08-28, version 3.2.0* From the inaccurate app to the horrible bus transportation is horrendous, buses are always late at the exact same times which is already unacceptable, if you actually ride them they are disgusting and never cleaned after ### 1/5 — App doesnt scan *2025-08-25, version 3.2.0* im trying to be a productive member of society :(( ### 1/5 — We code never works. *2025-08-22, version 3.2.0* Fix the QR code or the simpler option would just be to add a card to the Apple wallet. The qr scan never works. ### 2/5 — Can’t buy tickets in app *2025-07-31* The fact that you took away the ability to purchase tickets in the app without having to use the kiosk at the rail station is absolutely asinine!! Being able to not have to worry about getting the kiosk or scanner to work at the rail station was very convenient, but now I have to have my own account and each person I travel with needs to have their own account, you guys did not think about convenience at all or efficiency when it comes to using this app or the light rail in general. Taking ticket purchase in app away was the dumbest thing you’ve done and that’s saying a lot. ### 1/5 — Not convenient *2025-07-10, version 3.2.0* The machine to validate the QR pass works very slow and sometime it just doesn’t work. It would be better to purchase ticket in the app. ### 2/5 — Confusing Planning *2025-06-30, version 3.2.0* App doesn’t show anything about hub transfer when using planning part of app. You have to go online to figure it out. ### 1/5 — Unusable Keeps Crashing *2025-06-10, version 3.1.0* The app will not stay open for more than a few seconds ### 1/5 — App crashes *2025-06-08, version 3.1.0* This app crashes on iOS every single time I try to use it. This has been going on now since April. Needs an update badly! ### 1/5 — sucah driver *2025-06-02, version 3.1.0* this lady was racist and dropped me off at a random street and was being rude to me and screaming ### 1/5 — Keeps crashing the app *2025-05-31, version 3.1.0* I can’t open my maps for nothing it’s getting annoying I need to calculate when my next bus is gonna arrive not get crashed out the app ### 1/5 — The app itself *2025-05-27, version 3.1.0* Every time I open it for a few seconds it shuts off randomly, also if I have a route in my phone and I exit the app real quick to go to face book or change my song the route goes away and now I can’t see the time for the other buses im supposed to get on cause now it’s calculating where I’m already at and a new bus schedule is popped up if I pick a route it should stay like how apple or google maps will still show me the route ss im on another app ### 1/5 — Fix your app! *2025-05-24, version 3.1.0* Whenever I’m trying to look at where the bus is on the location it kicks me out the app! ### 3/5 — All day buss pass *2025-04-25, version 3.1.0* What happened to the all day bus passes? I don’t understand. I used to be able to put four dollars in my wallet and then buy a bus pass that will last all day now I don’t know why, but I have to pay two dollars for every ride and cost more maybe using the app wrong but can I get a reply? ### 1/5 — Hate this app *2025-04-14, version 3.1.0* ALWAYS CRASHES ## Most critical reviews (10 lowest-rated) ### 1/5 — Get yourself a car *2026-09-04, version 3.3.0* Extremely unreliable ### 1/5 — Problematic *2026-08-01, version 3.3.0* As of late this app has said bus and rail stops no longer exist and I can’t coordinate my route to work so I can be on time. ### 1/5 — Need to work without Wi-Fi *2026-07-06, version 3.3.0* I couldn’t go to work today because when the Wi-Fi on phone went out I couldn’t see my balance or the barcode so meaning I can’t get on the bus ### 1/5 — THEY KICKED ME OUT *2026-06-27, version 3.3.0* So I recently had a problem so I was on my way to work and I go onto the app and it kept saying “unable to load” and mind you I put 20$ onto that account and i logged out and reset my password now it’s saying “We Encountered a problem “ and now I can’t log in! ### 1/5 — Valley metro *2026-05-07, version 3.2.3* How in the world does this app almost have 5 stars? This app is horrendous. It never works there’s been so many times where I try to pay by scanning the QR code and it doesn’t work and it happens so damm often, and no it’s not that I don’t have the app updated. ### 1/5 — Combine copper card. *2026-04-09, version 3.2.3* Valley Metro has their own system to add funds, but it’s not connected to the copper card which has its own ledger for funding. This is confusing and ridiculous. They need to combine the two or get rid of one of them. Terrible customer service. Those people were clueless. ### 1/5 — Overly complex *2026-03-22* Downloaded the app to purchase two 1-day light rail tickets, $4 each. I need to get in at central and Camelback and go to Roosevelt. Then later, take that trip in reverse. Instead of having a simple place to purchase a ticket, the app forced me to plan a route, which I don't need. Then there is no obvious option to upgrade to an all day pass. I assume I would need to "plan" my return. On top of that, there was no obvious way to buy two tickets. Im sure all the planning options are help for some people who don't know where they are going. They need to make a simple purchase option for those of us who simply want to just quickly buy a ticket. Save you time, skip the app, and buy your light rail pass at a kiosk! ### 1/5 — Terrible *2026-03-03, version 3.2.3* Worst app for the worst transportation system of any large state. It’s exactly like the culture of AZ CHIP imitations of real meccas using observations made while dehydrated in the middle of the desert. ### 1/5 — Device limit *2026-02-18, version 3.2.3* DONT GET A NEW PHONE AN SIGN INTO YOUR Account THEY WILL LOCK YOU OUT YOUR ACCOUNT WITH MONEY STILL ON THERE ### 1/5 — How to pay for 2 tickets? *2025-12-17, version 3.2.3* The ability for one user to pay for 2 tickets is not available any more? This makes using the app untenable for those of us who prefer to pay and have all the light rail passes for the group we are traveling with. Also, every other train system I’ve ever taken has a “next train arrives in xxx minutes”, nowhere to be found in app or at the stations, we waited 30 minutes and ended up driving to our destination as the train never arrived. ## Most praised reviews (10 highest-rated) ### 5/5 — The bus passes online *2024-09-26, version 2.3.0* Please go back and revise this valley metro application to not having to have IOS 15 because now I am losing all my bus passes purchases online on the app. I lose that money because my IPHONE is not at 15. Thank you, Lisa ### 5/5 — Driver’s *2024-08-03, version 3.0.0* I haven’t met a single unfriendly driver who has to go out of their way to help me board ### 5/5 — Very useful and well designed *2024-07-31, version 3.0.0* This app is great. The new update fixed some of the few inconveniences that existed before, such as accessing your QR code from within your trip plan and making it the easiest button to access anywhere in the app. Very useful for quickly opening when getting on the bus in a rush. The smart fare is really nice, much better than the daily or single ride passes. There are a couple odd inconveniences here and there, I can specifically think of how the bus you’re tracking sometimes doesn’t update its location, mostly when you switch to another app and then back to the valley metro app. If I do that, I usually have to deselect the bus and then pick it again to receive the updated location. It would be convenient if it reliably updated on its own in this case. However, the app is certainly useful with a good design that receives useful updates to improve over time. Definitely recommend. ### 5/5 — Great service! *2024-04-07, version 2.3.0* Here for final four weekend and the transit officer went out of their way to help me download the app and get the free service for final four weekend. That would never happen in New York City!!! ### 5/5 — Thank you *2024-01-19* Your bus driver was awesome My family kind of left for their flight with out any help or a plan for my later flight. I think the driver’s name is Geraldine but gave me all the information I needed and a ride to Panera. It’s surprising how friendly a complete stranger is compared to your own siblings. Thanks again and please consider giving her a raise. She is route 184 and picked me up at the airport at about 8:30 ### 5/5 — It’s about time *2023-12-31, version 2.2.0* It’s about time for all the days I’ve ran after the bus only to find out and Discover. I do not have the payment method on to stay on the bus and ultimately have to get off the bus and the. ### 5/5 — Very awesome utility *2023-12-29, version 2.2.0* This all makes getting to and from somewhere with the bus system a breeze. A convenience that makes timing everything simplified. I don’t have to go anywhere to get a pass just buy it here and plan out my trip here. ### 5/5 — Easy to use . *2023-12-24* I have to say that the valley metro app is very easy and intuitive to use. The only complaint I have is the lack of any long term fare choices. Make a 15 day, 30 day, and yearly pass option and this app would be perfect. **Developer response:** Thank you for the feedback! We're upgrading our fare system in 2024, which will include more fare options in the app! ### 5/5 — Easy to use *2023-12-12, version 2.2.0* I like this app it’s very easy to use super convenient and I like you can get but bus passes and plan your trip accordingly i would recommend this app to anyone who is a frequent valley metro transit user I give it 5 stars ### 5/5 — Helpful Staff *2023-12-07* I am just amazed at the willing support. I have received in trying to learn about the Valley Metro and it services. I really believe you have an excellent system as long as people can get involved and I’m surprised that more people aren’t today is my first day to use a pass and I’m really looking forward to it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*