# Valley Mobile — user reviews > 149 indexed App Store user reviews of Valley Mobile by Valley National Bank, rated 4.77/5 from 19,263 ratings. - Source: https://appshunter.io/ios/app/valley-mobile/id808338456/reviews - App overview in markdown: https://appshunter.io/ios/app/valley-mobile/id808338456.md - Rating breakdown: 5★ 15,523 · 4★ 1,164 · 3★ 350 · 2★ 140 · 1★ 411 ## What do users think of Valley Mobile? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient banking features - 💰 Good interest rates on savings - 🏆 Positive overall experience **Cons** - 🐛 Unreliable mobile deposit - 🔍 Lack of visibility on pending transactions - 🕰️ Slow processing times - 🤖 Poor customer service **Commonly reported bugs** - Login issues and app crashes - Inconsistent account balance display - Trouble with check deposit through the app **Most requested features** - Integrate Zelle for easy money transfers - Allow loan payments directly through the app - Improve mobile app design and functionality - Provide more transparency on account balances ## Newest reviews (13 of 149) ### 4/5 — Valley Bank at the Hillsdale Office *2026-06-14, version 2026.01.01* I love this institution! I particularly love the branch in Hillsdale... the ladies and gentlemen that work out of this office are the nicest... most polite...accommodating agents. ### 5/5 — Love it *2026-05-28, version 2026.01.01* This app is so convenient, I hardly have to go to the bank, unless I have a cash deposit. Love it ### 5/5 — Great *2026-05-19, version 2026.01.01* It works as well as a mobile app should ### 5/5 — Good app *2026-05-17, version 2026.01.01* 100 ### 5/5 — 👍 *2026-05-14, version 2026.01.01* Muy buenos 👌 ### 5/5 — Great service *2026-04-20, version 2026.01.01* Very helpful. ### 5/5 — Valley *2026-04-15, version 2026.01.01* Buena atención ### 4/5 — Fine *2026-03-16, version 2025.10.1.2* There was literally no reason to change the name. Other than, I assume, someone with a big salary needed to justify it. And even less reason to change the app. Rearranging apps is frustrating. We want consistency. Please stop. ### 5/5 — Review *2026-02-17, version 2025.10.1.2* Although the app is fantastic and easy to navigate. The processing of checks, balances are delayed compared to other banks where transactions happen immediately ### 5/5 — Love it !! *2026-02-11, version 2025.10.1.2* Easy to navigate straight forward.. love it!! ### 3/5 — Don't use app to download statements *2026-02-10, version 2025.10.1.2* App is great in many ways. Multi month transaction history altogether on one page. But if you look at any monthly statement then the app freezes showing it so you have to exit the app the get a chance to open a new/document. ### 2/5 — DON’T DEAL WITH MIDDLETOWN NJ BRANCHES *2026-02-06, version 2025.10.1.2* The mobile app is OK but this review is an overall review of VALLEY. Short and sweet: in person banking with VALLEY sucks. ### 5/5 — I love this *2025-12-27, version 2025.10.1.2* Excellent ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-25, version 2026.4.2.2* I can’t stand this app. Operations on it are horrible. ### 1/5 — Review *2026-07-02, version 2026.01.01* This bank has the most inconvenient and asinine pieces out there, nothing about banking with Valley has been easy ### 1/5 — App sucks! Doesn’t work!!! *2026-05-30, version 2026.01.01* No way this app has actually been rated 4.8 by people that actually use it! I added money somehow when I opened the account and it’s been trapped there ever since! I added my primary bank account for transfers but it says need to verify. Click the link to open my banking app, sign in and click verify but this app won’t register it to initiate transfers. So after idk a year or two of the money being in there I finally used my other email address to set up Zelle to send the money out. 👎🏻 money will be sent out in 5 days!!! 👎🏻👎🏻👎🏻👎🏻 all I can say is just don’t do it ### 1/5 — Valley is the lowest bank on the totem pole!!! *2026-05-29, version 2026.01.01* Not just the mobile app, but Valley Bank in general is the worst bank out of all the ones to choose from in the area!!! ### 1/5 — Los cajeros son pésimos *2026-04-06, version 2025.10.1.2* 🥵🥵🥵 ### 1/5 — Transfers *2026-03-17, version 2025.10.1.2* Transfer leave originating banks almost immediately but take 3to 5 days to get into valley Six_Seven ### 1/5 — Phone customer service needs BIG improvement *2026-02-13, version 2025.10.1.2* Really bad response time.People are fine but entirely too long to be on hold.UNACCEPTABLE ### 1/5 — A *2025-10-04, version 2025.7.2.1* money won’t go through even though i deposited it days ago ### 1/5 — This bank holds checks way too long *2025-09-15, version 2025.7.2.1* Every time I deposit a check, it takes five days they’re using your money I don’t like this! ### 1/5 — When it works? *2025-09-06, version 2025.5.0.2* This app was great when it worked. Now it’s a flaming hot dumpster fire. I usually keep my card locked from the app until I need to use it as a precaution. Well now the card is locked and I can’t unlock it from the app and I’m now 35 minutes on hold waiting to speak to someone about unlocking my stinking card. ## Most praised reviews (10 highest-rated) ### 5/5 — Branch staff *2026-08-23, version 2026.4.2.2* I just don’t like that most of the wonderful staff of my branch of Springfield were replaced. ### 5/5 — Bank Review *2026-08-17, version 2026.4.2.2* Excellent Services ### 5/5 — Valley Bank is THE BEST *2026-08-14, version 2026.4.2.2* I love this bank so much ### 5/5 — It’s good *2026-07-28, version 2026.4.2.2* Thank you it’s all good ### 5/5 — App *2026-07-20, version 2026.4.2.2* Easy use ### 5/5 — Bank *2026-07-15, version 2026.4.2.2* Excellent!! ### 5/5 — Great Bank *2026-07-06, version 2026.01.01* Great customer care and support. Great atmosphere, enjoyed the wait. Glad I was able to open my account with this bank. ### 5/5 — App *2026-06-26, version 2026.01.01* Outstanding love it ### 5/5 — Aviation *2026-06-24, version 2026.01.01* A very good app to have.. ### 5/5 — Financial stability *2026-06-06, version 2026.01.01* Valley has guided me from a place of instability to have full control of my financial destiny. I’m grateful and thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*