# Valley Strong Mobile Banking — user reviews

> 87 indexed App Store user reviews of Valley Strong Mobile Banking by Valley Strong Credit Union, rated 4.80/5 from 5,404 ratings.

- Source: https://appshunter.io/ios/app/valley-strong-mobile-banking/id748548102/reviews
- App overview in markdown: https://appshunter.io/ios/app/valley-strong-mobile-banking/id748548102.md
- Rating breakdown: 5★ 4,756 · 4★ 428 · 3★ 80 · 2★ 32 · 1★ 108

## What do users think of Valley Strong Mobile Banking?

Overall sentiment: negative

**Pros**

- 💻 Convenient mobile banking
- 🤝 Helpful customer service
- 🏆 Best credit union app

**Cons**

- 🐛 Frequent app crashes
- ⚠️ Unreliable login and account access
- 💳 Issues with mobile check deposit and money transfers
- 🕰️ Slow and unresponsive app performance
- 🔒 Inconsistent security prompts

**Commonly reported bugs**

- Zelle feature not working
- Inability to make mortgage payments from app
- Inconsistent CAPTCHA prompts
- Incorrect date format defaults in transfer flows
- Mobile check deposit not functioning

**Most requested features**

- Add card lock feature
- Restore saved username functionality
- Improve date/calendar format in transfer flows
- Enable full account/routing number visibility
- Optimize app for iPad use

## Newest reviews (18 of 87)

### 3/5 — Card lock

*2025-02-18, version 4015.2.1*

Need to add card lock !!!!!

### 3/5 — Revert Save Username

*2025-02-16, version 4015.2.1*

I hate how every time I have to log in by typing my username. It wasn’t like that & saved my username info & now with the update it no longer saves it!

### 3/5 — Glitchy & no green deposits

*2025-01-04, version 4015.0.3*

It makes it so much easier to see my deposits in green and withdrawals in black when I review transactions

### 1/5 — Get in

*2024-12-05, version 4015.0.3*

All day it’s said to accept and all day I click and click and nada

### 1/5 — Zelle

*2024-09-28, version 4014.1.3*

It doesn’t work

### 1/5 — Need a account or member number to register for an account

*2024-09-05, version 4014.1.3*

I just purchased the regular shares for valley strong and i want to log in on the app but i can’t because I don’t have a account or member number and the check i have is from my college i need either the member number or account one to access the app quicker?

### 1/5 — Zelle

*2024-08-15, version 4013.1.2*

The app was working perfectly fine, but now Zelle won’t work? The page for Zelle is not working, all it says is “error.”

### 1/5 — CAPTCHa

*2024-06-14*

The CAPTCHa prompts are inconsistent and not practical for use. Why prompt a user for this when they log out, instead of when logging in?  I always connect from the same device, yet I get promoted. When I am prompted, it doesn’t even make me select images before moving past. What use is this, besides a speed bump for users?

### 3/5 — “Verify if you are human”

*2024-05-12, version 4012.3.0*

I am so tired of getting this every time I log on it is ridiculous.

### 3/5 — Please fix Transfer issues with calendar/date format defaulting D/M/Y instead of M/D/Y.

*2024-03-10, version 4012.1.0*

The date format used to be incorrect at the beginning of each month, but I could open the calendar and correct it. Now, it is always always defaulting to D/M/Y, and the calendar won’t open at all. Now, the only way I can correct the format is to open Single Transfer, manually switch to Multiple Transfer, and then switch to Single again. It is a real hassle and should not be happening. Please fix!

### 3/5 — iPad Issues

*2023-12-22, version 4011.1.0*

The app works well on every iPhone I tried it on, however on the iPads the scrolling feature (selecting accounts etc..) does not work.

### 4/5 — Quality of life changes

*2023-06-14*

I might just not see it but it would be very nice to be able to see both account and routing numbers in the app. If I need to access my account number, I only get part of it which isn’t very helpful if I need both. Again I might just not see the option to view it, just saying it should/could be much simpler to view it. Otherwise it’s a beautiful design 9/10 honestly.

### 2/5 — Not great

*2023-04-26, version 4005.5.0*

System frequently going down or malfunctioning. Very frustrating.

### 4/5 — Please Update…

*2023-04-21, version 4005.5.0*

Account Details is not loading… It mentions “Something went wrong”. Please update! Thx.

### 1/5 — Mobile check doesn’t work for iPhone

*2023-04-15, version 4005.5.0*

This is 2023 and the mobile check deposit doesn’t work WTH .

### 2/5 — Crashes

*2023-04-08, version 4005.5.0*

App won’t open 90% of the time

### 1/5 — Always logs me out

*2023-04-05, version 4005.5.0*

Every time I use the app I get forced logged out and I have to retype my username and password but what’s worse is I have my password saved and username and it still doesn’t let me login !!

### 1/5 — Zelle

*2022-12-10, version 4002.1.2*

Zelle is not working. Transfers are not the circle for processing shows for a long period of time.

## Most critical reviews (10 lowest-rated)

### 1/5 — Valley strong credit union

*2026-08-07, version 4020.0.0*

Unable to download app

### 1/5 — Zelle not working

*2026-06-28, version 4020.0.0*

This app suck the Zelle doesn’t work for nothing. How do you want me to become a customer and if your Zelle doesn’t work I understand if this is a third-party situation but you need to fix the app and how do you want people to Zelle if my screen is completely blank. I have been a customer with you guys for over a year and this has been an issue. I have been wanting to change banks but no this has really become an issue. Unless you guys don’t fix your app now and you guys will lose a forever customer.

### 1/5 — Not working on my phone

*2025-11-07, version 4018.0.3*

For the last week and a half, the app has not let me log in to my account on my phone. This is so inconvenient as I rely on this app for many reasons. 
I have deleted the app and then waited 24 hours and put it back on my phone without success. It tells me an error occurred and to try again later. I have not been able to log in. 
Thank goodness I can see it on my iPad, but I prefer to see it on my phone.

### 1/5 — App is trash

*2025-10-23, version 4018.0.3*

Doesn’t work in Walmart. Doesn’t work to transfer money when you need it. Very Damm slow

### 1/5 — Money not adding up right

*2025-09-27, version 4018.0.3*

I’m going through with this finance company to pay off my car. When i make a payment it doesn’t deduct the full amount like it’s supposed to and my first payment didn’t even go towards my loan. This app is terrible! I would never recommend to anyone

### 1/5 — !

*2025-06-17, version 4017.0.0*

I get locked out of the app after ONE miss on the password.  ONE?   My god, I need a new bank!

### 1/5 — Update

*2025-03-01, version 4015.2.1*

The new update to the app is horrible! I used to love this app but now it is trash!  If I could give zero stars I would but since I can’t just know that you get a zero from me.

### 1/5 — ValleyStrongcredut

*2025-02-21, version 4015.2.1*

If I can do Negative Stars I would. App has so many bugs. I can’t even download it to my phone anymore. I can only open from appstore. Really Bad app. Honestly horrible Bank as well. Thinking of switching to a new Bank. Valley Strong ATMs are constantly messing up as well.

### 1/5 — Don’t do it

*2025-01-15, version 4015.0.3*

Randomly logged me out and can’t even log me in nor reset my password…. Scam artist

### 1/5 — Can’t make mortgage payments

*2025-01-07, version 4015.0.3*

Nobody can make a mortgage payment from the app using an external account. I have to use a PC because it won’t even display the option in a mobile browser. Who has PCs nowadays?  You people think this is a “good” system???

## Most praised reviews (10 highest-rated)

### 5/5 — Best credit union app

*2025-01-29, version 4015.2.1*

Best credit union in the Valley! And best app. Thank you for the updated name change.

### 5/5 — First time member experience

*2023-03-11*

Wanted to open an account and the gentleman who helped meh was very helpful and after all liked my whole experience. That being said Im mostly the the type of person to manage all my information off the app which long story short the app can be better and hopes it gets better as time goes by.

### 5/5 — thank you valley strong team!

*2021-12-27, version 3020.1.1*

i wish i caught the ladies name that helped me through the phone but she was super sweet i had to write a review, she helped me with all my concerns thank you so much valley strong team 🥳 if there was a high rating i'd definitely rate 1000 thank you!

### 5/5 — Chase is the GOAT

*2021-08-18, version 3019.0.0*

Chase is SUPERIOR

### 5/5 — DataMobile

*2021-05-02, version 3017.0.0*

Easy to pay no hustle in writing checks .

### 5/5 — Noble app.

*2021-04-27, version 3017.0.0*

I love the Mobil service.  It saves a lot of time, money and is safer than having to drive to my credit union every time I need to see what’s going on.

### 5/5 — Great app.

*2020-12-31, version 3015.1.1*

Easy to use.

### 5/5 — Love the convenience

*2020-11-20, version 3015.1.1*

It’s a simple tap to view your info and a simple tap again to log out ! Beautiful

### 5/5 — Great app

*2020-11-17, version 3015.1.1*

Easy to use

### 5/5 — Valley strong

*2020-11-13, version 3015.0.0*

I was a customer for 20+ years as Kern schools and now have continued working with valley strong and couldn’t be happier.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*