# ValleyStar Credit Union — user reviews > 17 indexed App Store user reviews of ValleyStar Credit Union by Martinsville Dupont Credit Union, rated 4.80/5 from 1,333 ratings. - Source: https://appshunter.io/ios/app/valleystar-credit-union/id6467632679/reviews - App overview in markdown: https://appshunter.io/ios/app/valleystar-credit-union/id6467632679.md - Rating breakdown: 5★ 1,154 · 4★ 148 · 3★ 19 · 2★ 4 · 1★ 8 ## What do users think of ValleyStar Credit Union? Overall sentiment: neutral **Pros** - 👍 Knowledgeable and competent employees - 👍 Reputable financial institution - 👍 Improved app UI and organization - 👍 Informative and upfront app features **Cons** - 🐛 Buggy app with issues like repeated log-outs and internal errors - 🐛 Missing functionality compared to previous version (e.g., credit card transactions, balance check, external transfers) - 🐛 Issues with remote check deposit and linking credit cards **Commonly reported bugs** - App won't let users enroll or access their accounts - Issues with remote check deposit and linking credit cards **Most requested features** - Fast access to check balance - Ability to see credit card transactions in the app - Restore functionality for external transfers and bill pay ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst bank experience ever *2026-04-03* Imagine having your card locked so many times randomly you memorize all the prompts and card numbers. And when you travel out of town for work your card locks again after the 1 millionth time unlocking it and your stuck in a parking lot all night 10/10 would never recommend a bank like this who doesnt value their CONTRIBUTING MEMBERS ### 1/5 — Fake Reviews *2024-05-08* Anyone who rates this app 5 stars is a bot or paid to review. This app is not only buggy, ValleyStar itself is one of the worst banking options I've used. Every time I have issues with any new update or system they do and have to email them first every problem. Very close to switching banks. ### 1/5 — Newer isn’t better *2023-10-30* First time on the new app trying to deposit a check. Repeated Internal Error which I suspect is related to the fact that it doesn’t like the check images. I retook them several times with no luck. ### 1/5 — Is this an upgrade? *2023-10-10* So many functions and so much functionality that were available before are no longer available! Text alerts are useless. Transfers to outside institutions now cost money. Only primary account holder on joint accounts has access to bill pay. What’s with the splash for “A new look for a new era of technology, innovations, and services.” This upgrade is a joke! Should score less than one star! ### 1/5 — Not working *2023-10-10* It won’t even let me enroll. I’ve tried 10x with my acct #. Keeps saying acct not accessible. ### 1/5 — PLEASE HELP *2023-10-03* Ever since you changed your online banking I can’t add an external account to add money from to pay my auto loan. I’m completely locked out from paying my auto loan and the robot on the phone keeps hanging up on me and sending me back to the main menu. **NO ONE EVER ANSWERS THE PHONE** I’m currently lawyering up so if I get repoed because of you I’m suing you for everything you have. Jerks! ### 2/5 — App links to cards don’t function properly *2023-10-09* App looks good and basic information is there but links to credit card information don’t work properly. In other words, there no way to transfer money to credit card to make a payment or even see what the balance is. In addition, the remote check deposit doesn’t work with either. I give it two stars because the basic information is there but there’s not much you can do with the app at this time. ### 3/5 — ValleyStar credit card *2023-10-14* I like the new UI but for some reason I can’t see my ValleyStar credit card transactions in the app. It’s just blank. This needs to be corrected. ### 4/5 — App continues to log me out!! *2024-02-20* The recent update to the app is 10x better. The app still continues to log me out when I use biometric login. Get that fixed and it will make things much easier. Otherwise everything I pretty self explanatory and easy to find. ### 4/5 — App change *2023-11-17* It is taking some getting use to. The overall platform is more informative. It is easier to toggle between accounts and everything is more upfront and available. Thank you for the change. It was much needed. ## Most praised reviews (7 highest-rated) ### 5/5 — You’re the Best! 💰 *2026-02-23* Thank you, Valley Star, for making my online banking experiences so simple!! Appreciate you so very much for taking care of your customers. ### 5/5 — Great Work *2024-06-10* ValleyStar Credit Union is the best financial institution that I have had the opportunity to do business with. The employees, from the President to the janitors are knowledgeable and competent to handle any situation. I would recommend this financial institution to everyone who is looking for a reputable financial institution for their banking needs. ### 5/5 — Satisfied Customer *2024-02-06* Well satisfied ### 5/5 — App use *2023-11-30* It is so much easier to get my information about my account.It has better information and organization then the last app Thank you guys so much ### 5/5 — But one thing *2023-10-31* I love the new mobile app everything except now it doesn’t have the fast access to check the balance.. I love it though Jesus Saves To God Be The Glory ### 5/5 — Great job ValleyStar! *2023-10-20* Great job ValleyStar! ### 5/5 — Like the new interface *2023-10-04* Updated interface is nice. No issues getting registered. Will update if any issues over the next month. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*