# Value Diary - Weight Loss Diet — user reviews > 265 indexed App Store user reviews of Value Diary by Fenlander Software Solutions Ltd, rated 4.70/5 from 3,610 ratings. - Source: https://appshunter.io/ios/app/value-diary-weight-loss-diet/id483910781/reviews - App overview in markdown: https://appshunter.io/ios/app/value-diary-weight-loss-diet/id483910781.md - Rating breakdown: 5★ 2,837 · 4★ 517 · 3★ 140 · 2★ 34 · 1★ 82 ## What do users think of Value Diary? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Comprehensive database - 💰 Affordable alternative to WW - 🔍 Helpful barcode scanner - 📊 Effective for weight loss **Cons** - 🐛 Inaccurate food points values - 🔍 Limited database for some regions - 🔒 Poor customer support/communication - 🔄 Subscription/feature issues - 🤔 Cluttered interface **Commonly reported bugs** - Subscription renewal problems - Inconsistent points calculations - Barcode scanner not working reliably **Most requested features** - Sync data across devices - Customizable meal planning - Integration with fitness trackers - Expanded international food database - Streamlined user interface ## Newest reviews (14 of 265) ### 4/5 — No response *2025-09-24, version 4.3.1* Contacted support to find out if the company are still operating but no reply. I want to know before I commit to premium but the website is basic and no Facebook activity for a few years. Also, no response when I try to join the support group. I’m guessing this doesn’t exist anymore but maybe this review will bring forth a reply? 24/10/2025 Still no reply which is very disappointing. Since the above comment I’ve contacted support twice via the app and still no reply. It’s a shame because this is a very good app with easy to use features. It can be self-tailored to suit your needs and the database can be sorted alphabetically. You can create meals easily and store them. SW doesn’t let you do that. The exercise section tells you how many steps to start earning points if you connect a device, which is very motivating. It’s just the lack of response from support and lack of updating website and social media that lets it down. I’m a Premium member so I expect better service. ### 2/5 — Used to be useful *2025-06-25, version 4.3.1* The online database of food is a complete mess as anyone was allowed to add items without any apparent verification. It’s full on duplicates and nonsense values, but now you have to pay for it. ### 2/5 — Useful app but broken subscription renewal *2025-06-04, version 4.3.1* I’ve used this app for years and like the features (some which have gotten better, like the database), so I stay with it. I have it on annual renewal thru Apple, and every year after the renewal I lose the premium features I’ve paid for, and have to send Fendlander Software, the developer, my renewal invoice so they can ‘reset’ my subscription. Then it takes a while for the developer to do this reset (four days and counting now, it’s been longer in the past, and will most certainly be longer this year), and it’s only after followup complaints from my end that it eventually happens. It’s frustrating enough to have to do this year after year that I’m finally taking the time to write a critical review and will be looking for an alternative app in earnest. ### 4/5 — Great app *2025-01-12, version 4.3.1* I’ve used WW app before but this is just as good. It doesn’t have recipes but that’s the only difference and it is far more reasonable in cost. ### 2/5 — Disappointing *2024-09-01, version 4.3.1* The UK database is really very small for Pro Points. Hardly anything you scan comes up and the restaurants are all American. We’re not getting most of the information that we’re paying for. I find the interface too clunky and dated. Shame really, it seemed far better when it was free. ### 2/5 — No response *2024-07-26, version 4.3.1* Contacted support to find out if the company are still operating but no reply. I want to know before I commit to premium but the website is basic and no Facebook activity for a few years. Also, no response when I try to join the support group. I’m guessing this doesn’t exist anymore but maybe this review will bring forth a reply? ### 4/5 — Great app for losing weight *2024-06-27, version 4.3.1* Easy way to track your meals and food you eat during the day. Even if you don't use the Point system, you can still use this as a diary and track your food intake, daily weight. also has nice trending historic data features concerning weight loss. ### 3/5 — Purple pan *2024-03-16, version 4.3.1* I have just upgraded to purple plan and the eating out guide is not for uk restaurants. Have tried to contact someone to see how to change this to uk and it keeps saying my e mail address is wrong yet it’s right for the plan. Anyone know show to change the eating out guide to uk restaurants and not us? ### 2/5 — Free version useless, don’t bother *2024-02-26, version 4.3.1* This used to be a really good free app and I used it a few years ago and successfully tracked what I ate and did loose a bit of weight. I’ve come back to it now, however nothing in the free app works, constantly being told to upgrade whenever I click on anything. ### 4/5 — * *2023-06-27, version 4.3.1* The scanner doesn’t work very good. ### 3/5 — Used to love this needs to be updated! *2023-06-14, version 4.3.1* I used it several years ago and I loved it then. Quick easy and back then 10 bucks got you a lifetime thing. Fast forward to today and I need to lose weight again and first thought was this sight without even trying the free plans I got a year sub. I typed in and scanned couple of items with wide array of points that were totally inaccurate. For instance I scanned a tv dinner the first amount it showed was 49 points. I clicked to see the details and entered what was on back and it brought down to 27. That is a huge difference. A lot of the items I even scan aren’t even in the scanning part. Tried to look up butter and nope… just didn’t exist. I hope the devs look into fixing the app or I will have to look into a different one. ### 4/5 — This plan works well ! *2023-01-04, version 4.3.1* This tracker mimics the old WW points plus plan is much like it and i lost weight when i did it before but started up again now. i am confident i will be successful. they could use a mire expansive library of foods and their points but since there is a point calculator i can figure it up myself then save that food as a favorite. when i lost weight on this before i did not use the extra points per week unless i messed up because i noticed i wouldn't lose that week i used them so i recommend using just your daily point allowence on this app. ### 2/5 — Premium version is glitchy and doesn’t have foods *2022-08-14, version 4.3.1* Finally upgraded to the premium version hoping there would be move foods that registered when I scan them. There isn’t and the app locks up all the time. Extremely glitchy, do not recommend the premium version but the free is fine. ### 1/5 — Scanner does NOT work *2022-01-25, version 4.3.1* I was hopeful to use this app in lieu of paying a monthly weight watchers subscription fee. I purchased the year’s worth of usage ($25), only to discover that the scanner does NOT work. I have trouble-shot everything on their website. The scanner is imperative, so without it, this seems like a waste of my time. I refuse to create an entry for each food item I have purchased. Plus, it adds a LOT of time to my grocery store trips as I have to stand there to enter food macros to find out the points. I have asked for my money back. We shall see…. ## Most critical reviews (10 lowest-rated) ### 1/5 — Support is rubbish if you have issues *2025-02-19, version 4.3.1* My premium subscription renewed on 6th Feb through Apple, but it’s saying that I haven’t purchased a subscription. I’ve messaged their help desk, but not had a reply. It’s so frustrating because I rely on it to sync my Fitbit and tell me how many exercise points I’ve earned. It seems that once they have your money, they no longer care whether or not you are getting what you paid for! I would definitely avoid renewing after this. It’s just unfortunate that I’ve wasted £25, that it does not look like I will be getting back! Shocking customer service. ### 1/5 — Not accurate *2024-09-25, version 4.3.1* I stupidly paid for premium but it's really frustrating because it is way off. It says a TABLESPOON of olive oil is 31 points!! Apparently there's nearly 900 calories in a tablespoon!! And one slice of white bread is 8 points but in the proper WW book it's 3, and olive oil is 2 for a teaspoon. Not even a bit out but wildly inaccurate. Complete waste of time and money. It's like they're just making stuff up. ### 1/5 — Disappointing *2024-03-02, version 4.3.1* Used to be a great app years ago not anymore. ### 1/5 — DO NOT PURCHASE! *2023-09-23, version 4.3.1* I went through all the setting up steps and purchased this app for $4.99/month. It then wouldn’t let me login or access it AFTER CHARGING ME. I then attempted to find a way to contact customer service for help and there is NO WAY to contact them without logging in. So essentially, they can take your money then say you don’t have an account when you login and you can’t get any assistance, until you login. I’m out $4.99 with zero recourse. Their website is trash, I hate to see what the app is like, though I never will. ### 1/5 — Premium Subscription Issues *2023-06-30, version 4.3.1* I have been using this app for over 10 years. Always loved it! However my subscription auto-renewed and when I logged into the app it won’t recognize that I renewed and I am unable to use the app’s features now. I’ve tried a data refresh, purchase refresh and nothing works. I created a IT support ticket with the development company of the app and have not received any updates or feedback for over a week now. I don’t there exists any support for this app anymore. They haven’t made a new version in years. ### 1/5 — Used to be good *2023-06-22, version 4.3.1* I just started another diet. Last year I used UVD and it worked. What happened to the point calculations? 1 TBS of Olive Oil is NOT 31 points! It is 4 points. That is just one of many whacked out numbers. What happened? I wasted my money! ### 1/5 — Terrible customer service *2022-10-20, version 4.3.1* I am charged for the app through Apple subscription but the app says I have no account! I give up no customer service, no answer. I sent my apple subscription detail still can’t restore my purchase. I have canceled my subscription unfortunately I have paid to June 2023 with no access and no one answers. Worthless!! ### 1/5 — Food diary *2022-10-04, version 4.3.1* Can’t find any food value that I find ### 1/5 — Customer Service *2022-10-02, version 4.3.1* I paid for this service but they did not provide the premium package I have tried contacting them several times but they ignore all my messages Beware if you are thinking of purchasing the premium package ### 1/5 — App not working *2022-02-01, version 4.3.1* Not sure if this app is compatible with latest iOS. Can’t get it to work at all. Requested a refund. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2025-12-01, version 4.3.1* Love this app! It would be awesome if the healthy choices tracker could be edited to track fruits and vegetables and proteins separately ### 5/5 — I love this “non-WW” app! *2024-03-22, version 4.3.1* Weight Watchers keeps changing but I still wanted to use the Purple, Blue and Green plans. Your app works great for me? I love the reasonable once-a-year payment instead of WW high monthly expensive bills. I love how big and detailed your database is. I love that if I had a question your customer service answered me fast. ### 5/5 — Brilliant app *2024-01-27, version 4.3.1* Easy to use and comprehensive. Lots of features and its good. Going back to the points system so many people remember. Highly recommend. ### 5/5 — points plus *2023-06-30, version 4.3.1* I REALLY appreciate there is a WW points plus option available! Its the only version of WW that worked for me. ### 5/5 — Best *2022-08-22, version 4.3.1* Since WW went away from the original color points plans, it was a struggle. I love this App. It’s the original blue, green, and purple plans. Best for weight loss. ### 5/5 — Love it *2022-07-18, version 4.3.1* I’ve used this app in the past and lost weight, there are some things WW is doing different now so we must input our own data. Via google We know there is a free food list etc ### 5/5 — I love this “non-WW” app! *2022-01-03, version 4.3.1* I left Weight Watchers but I still wanted to use the purple, blue and greens plans they had before the last switch over. Your app works great for me? I love the reasonable once-a-year payment instead of WW high monthly expensive bills. I love how big and detailed your database is. I love that if I had a question your customer service answered me fast. ### 5/5 — Outstanding *2021-05-01, version 4.3.1* If u follow, you will lose weight. ### 5/5 — Ultimate Food Diary *2021-02-24, version 4.3.1* I have just started using this app. I wish you could include a list of the “free” items for each group color. ### 5/5 — Live it and Love it! *2021-01-17, version 4.3.1* Love love this app! Keeps me on track and syncs with my Fitbit. The membership fee is very manageable can’t say enough I just love this!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*