# Valvoline Instant Oil Change — user reviews > 147 indexed App Store user reviews of Valvoline Instant Oil Change by Valvoline, LLC, rated 4.61/5 from 2,113 ratings. - Source: https://appshunter.io/ios/app/valvoline-instant-oil-change/id1334640896/reviews - App overview in markdown: https://appshunter.io/ios/app/valvoline-instant-oil-change/id1334640896.md - Rating breakdown: 5★ 1,571 · 4★ 181 · 3★ 50 · 2★ 30 · 1★ 101 ## What do users think of Valvoline Instant Oil Change? Overall sentiment: positive **Pros** - 👍 Friendly and professional staff - 🚀 Fast and efficient service - 💡 Transparent about services and pricing - 🚀 Quick oil change process - 👍 Courteous and helpful employees - 👍 Trustworthy and reliable - 👍 Excellent customer service **Cons** - 🐛 Inaccurate wait time estimates in app - 🐛 App issues (freezing, not loading) - 🐛 Inconsistent service quality across locations - 🐛 Upselling of unnecessary services **Commonly reported bugs** - App freezes on startup - App doesn't load beyond the splash screen - Wait time estimates in app are unreliable **Most requested features** - Add vehicle service history tracking - Improve app functionality and reliability - Provide more accurate wait time estimates ## Newest reviews (19 of 147) ### 3/5 — Valvoline Not Valid *2026-07-20, version 1.7.3* The coupons were not honored at the Valvoline. Shops. The service men were very nice Kevin and Dundee took care of all maintenance checks. ### 3/5 — Needs more coupons *2026-07-10, version 1.7.3* It needs them for the other services. ### 4/5 — Gray Silverado *2026-06-26, version 1.7.3* The guys did a good job, very quick and professional. lots of yelling back and forth between the workers. The guy made a point to ask me what I wanted my tires inflated to, and then they never added air. That’s the only reason they got only 4 stars….(because if they forgot to do my tires…what else did they forget???) ### 4/5 — Jeep Owner *2026-06-01, version 1.7.3* I like their products for my vehicle. ### 4/5 — Easy to use *2026-05-22, version 1.7.3* The app is easy to use, it is very clear on how to find the nearest location and available coupons. ### 5/5 — Always fast *2026-04-30, version 1.7.3* I used to go to take five now I go to Valvoline because they use quality oil ### 5/5 — Epic Services *2026-04-27, version 1.7.2* Been going here for years and love the service and the quality of the products. ### 5/5 — Great job! *2026-04-14, version 1.7.2* I love coming here. The employees are not only polite to the customers but to each other. Love that it is only around 15-20 minutes!!! ### 5/5 — Love Valvoline! *2026-04-13, version 1.7.2* App was easy to install and use. Now I can use the app for discounts instead of my email. ### 4/5 — Wish it had list of previous services *2026-04-12, version 1.7.2* This is a great app to see where a Valvoline station is and the services they do, but I wish it displayed your previous services. This would be very handy to have available to you. That would be a great feature. ### 5/5 — Great *2026-04-10, version 1.7.2* Very fast good guys🙏 ### 5/5 — The best oil change service around *2026-04-08, version 1.7.2* There always polite and make you feel welcomed and respected 👍🏿✌🏿👌🏿 ### 5/5 — awesome! *2026-03-25, version 1.7.2* great app for the service center ### 5/5 — Great app *2026-03-15, version 1.7.2* Really great app easy to use and quick ### 5/5 — Great service *2026-03-09, version 1.7.2* I’ve never had experience with Valvoline. Great prices and exceptional service! ### 5/5 — 5/5 *2026-03-05, version 1.7.2* They go in depth about what they are selling so anyone can understand what services they are receiving ### 5/5 — Valvoline Winchester ky *2026-02-21, version 1.7.2* Awesome ### 5/5 — Olive branch ms location *2026-02-10, version 1.7.2* Service center staff was great they got my old ford in and out been that location several times guys do a good work! ### 5/5 — Great *2026-02-05, version 1.7.2* Thanks for to do everything easy for us ## Most critical reviews (10 lowest-rated) ### 1/5 — Not what I was needed *2026-07-03, version 1.7.3* Downloaded this app specifically for the wait times and that is not showing. Will be deleting. ### 1/5 — Zero Accountability *2026-01-25, version 1.7.2* I was a dedicated Valvoline customer for years. My family’s vehicles were all serviced there without issue — until my last visit, which was an absolute disaster. After an oil change at the Valvoline in Johnston, RI, my hood flew open on the highway. The result was a $9,000 insurance claim. Valvoline denied all liability, insisting their bay video showed the technician “closing the hood per policy.” I’ve seen the video myself, obtained through my insurance company, and that claim is simply false. The footage clearly shows the tech dropping my hood from about 4 inches and giving it a quick lift up. That is not the way to close a hood. A proper hood latch engagement requires a 12-inch drop to fully engage the mechanism. This hood was closed gingerly, not correctly — and the consequences were severe. My insurance paid the claim, but I’ve asked Valvoline to at least cover my $1,000 deductible as a basic gesture of good faith. Let’s be honest: this incident would not have happened if I hadn’t been in their bay that day. Covering roughly 10% of the damage — the part directly tied to their mistake — is the bare minimum any responsible company should do. Valvoline chose not to. And that tells me everything I need to know about how they value their customers. ### 1/5 — Never use them if you care about your car *2025-12-09, version 1.7.1* They messed up with my car , zero customer service, zero responsibility Totally unprofessional team and they have no idea wha are they doing ### 1/5 — LONG WAIT *2025-08-19, version 1.6.9* Once again, stuck in line for a ridiculous amount of time. Two cars in front of me when I arrived 1.5 hrs ago. Still waiting and won't be back to any Valvoline again. ### 1/5 — Wait time *2025-01-05, version 1.6.4* The app always says the wait time is 0-10 minutes. The wait time has been 20 minutes minimum the last 3 times I’ve been there. ### 1/5 — Not Good *2024-12-14, version 1.6.4* This app is terrible. It never loads and just takes up space on your phone. ### 1/5 — Non-functional *2024-10-26, version 1.6.0* App doesn’t load. Just the opening screen - *forever*. Exceptionally disappointing. (Which I’ll grant has been my experience with the business itself over the last few years - used to be great, and then _ I have no idea what happened, but every Valvoline location I’ve been to, has been phenomenally disappointing.) ### 1/5 — Useless app *2024-10-24, version 1.6.0* I want to see how much an oil change would cost so this app is useless ### 1/5 — Fix the App *2024-09-02, version 1.5.9* Can't open the app. Just sits on the intro screen and doesn't move forward. So much for coupons. Going elsewhere. ### 1/5 — Unusable *2024-08-22, version 1.5.9* The app was just updated and I thought that would fix it. However, it just sits at the splash screen and doesn’t work anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — Fun-Fun!!! *2026-07-21, version 1.7.3* Good Times!!! ### 5/5 — Oil change *2026-07-10, version 1.7.3* Great service every time I come here!! ### 5/5 — First-Time Solo Customer—Amazing Experience! *2026-07-09, version 1.7.3* This was my very first time handling vehicle service on my own, as my husband and son usually take care of it for me. The team at this Valvoline location was absolutely incredible! They were so patient, took the time to explain exactly what my car needed, and walked me through everything without making me feel rushed. On top of the fantastic customer service, they gave me a great discount. I left feeling completely confident and well taken care of. I love this place and will definitely be back! ### 5/5 — SJ Gwap - Money Talk *2026-07-02, version 1.7.3* Dope ### 5/5 — Good Service *2026-06-27, version 1.7.3* Quick, friendly and thorough. ### 5/5 — Oil change *2026-06-20, version 1.7.3* Awesome service ### 5/5 — Oil change *2026-06-14, version 1.7.3* I keep going to Valvoline many times when I need oil change.its fast and easy the people who work are always friendly and helpful. ### 5/5 — Great service *2026-06-06, version 1.7.3* The friendly and funny staff make it so pleasurable to come. Noah Huggins and Noah Derrick both were so very professional and extremely polite and I hope everyone tips their service guys and gals. ### 5/5 — Awesome!!! *2026-05-05, version 1.7.3* Great app and super easy to use!!! ### 5/5 — Big time saver! *2026-05-01, version 1.7.3* Bonnie and Dani were extremely helpful and kind. I usually go to DCH Subaru for oil changes but this was fast and effective. With the coupon, around $95 but the time and hassle I saved well made up for it! At the dealer it can be several hours and I usually have to drop it in the AM and come back in the late afternoon. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*