# Van Go! — Mobility on Demand > On-demand ride-share service for Northern San Joaquin County residents. (iPhone/iPad app by San Joaquin Regional Transit District.) - Source: https://appshunter.io/ios/app/van-go/id1436879919 (this page in markdown: same URL + `.md`) - Developer: [San Joaquin Regional Transit District](https://appshunter.io/developer/1271732107) - Category: Travel - Price: Free - Rating: 2.27/5 from 30 App Store ratings · 15 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 75 MB - Languages: English, Spanish - Released: 2018-09-26 - Data updated: 2026-08-17 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/van-go/id1436879919/reviews.md ## What is Van Go!? RTD Van Go! is a new ride-share service that will help residents travel more easily within Northern San Joaquin County. This connected service combines vans and free transfers to buses to continue longer trips. Unlike some other transportation options, RTD Van Go! will even pick up passengers in rural San Joaquin County. Every RTD Van Go! vehicle is wheelchair accessible and Van Go! drivers are trained, licensed, and fully prepared to help with accessibility needs. -Flexibility to manage trips *View upcoming and completed trips *Easily cancel trips -Convenient Trip Details View *Passenger notifications with accurate vehicle ETAs *Ability to follow bus on a visual map to see exact location -Simple Mobile Interface *24/7 access to account profiles, settings, and reservations ## Key features - On-demand ride-sharing - Integrated van and bus transfers - Rural area pickups - Wheelchair accessible vehicles - Trip management and cancellation - Real-time vehicle tracking - Passenger notifications ## Recent user reviews (10 of 15) All indexed reviews: https://appshunter.io/ios/app/van-go/id1436879919/reviews.md ### 1/5 — Bad App *2025-07-29, version 4.3.12* This app has never worked and it looks like someone paid a 10 year old to design it. I don’t know how someone can manage to make something look so straight forward and still not work. It’s like they didn’t even try. The website version is even worse. ### 2/5 — Long wait time *2024-08-05, version 4.3.3* I don’t like how it’s such a long wait time to get a hold of customer service agent and it gets annoying cuz the machine repeats itself over and over. And in the app doesn’t give option to cancel you have to contact the customer service line. ### 1/5 — App is useless and freezes up too often *2023-11-07, version 4.3.3* The app is virtually useless now. You can barely get a scheduled ride when needed, the app constantly freezes up and then tells you to call for arrangements and you can no longer pay with your bank/ credit card anymore. Won’t even let you add auto pay method like it used to. It’s too bad because the drivers and the service itself is wonderful and helpful and easy to use. The app needs serious work. I hate using it now and can barely schedule rides anymore. ### 3/5 — Suggestion *2023-10-26, version 4.3.3* The service is good, but the past few weeks, I don't know what's going on. Why am I not able to pay with my credit or debit card? I tried adding my card to the app, and it keeps saying unauthorized. This is very inconvenient, because I prefer to pay with my bank card. I don't have cash on me all the time, and it is much easier to pay with a debit or credit card. I hope this will be fixed very soon. ### 5/5 — My review *2022-09-07, version 4.2.1* Good service and very convenient for someone like myself that is visually impaired trying to coordinate transportation.However, when I try to add my bank card to the app, it won't go to a next screen to save my card info. I use VoiceOver on my iPhone and even tried to have a sighted family member try it with VoiceOver off, and it still doesn't go through. ### 1/5 — Why doesn’t the app work *2022-08-30, version 4.2.1* I keep trying to set up a pick up and drop off time. Whether it be 48 hours, 24 hours, or even a few hours in advance it’s not working. What can I do. What’s the point of having this service if all I get is a message saying “this trip is can’t be scheduled” ### 1/5 — This app is Absolutely Useless! *2022-06-16, version 4.2.1* Can’t even schedule a ride (gives cryptic “due to runtime availability” error message). This needs to be addressed ASAP! ### 5/5 — Updated Review *2022-03-02, version 4.2* The bug mentioned in my previous review has long been taken care of. I see that in version 4.2, there’s a new interface (layout) in the app. It’s easier to use and meets the standard of an always evolving technology world. Great job to RTD’s IT team. Also since RTD took control of operations in the county yard in late 2021, the VanGo service has improved tremendously. I encourage those who previously rode when NEXT operated VanGo, to give it a chance nowadays. ### 1/5 — 0 star isn’t an option, so I’m giving it 1 *2021-04-12, version 3.2.0* The app doesn’t work. At all. It won’t allow me to schedule a ride no matter what. It’s a ride share app, that doesn’t allow you to get a ride. Unacceptable. ### 4/5 — Good but crashes *2020-12-05, version 3.2.0* It’s very convenient for me and just make a reservation for where I wanted to go as long as with in San Joaquin county but the thing is it crashes and sometimes I can’t book online and can’t see the update of my bus location! Hopefully this problem will be fixed soon. Over all the drivers were all kind and respectful ... thank you ## Frequently asked questions about Van Go! ### What is Van Go!? Van Go! is a ride-share service designed to help residents travel more easily within Northern San Joaquin County. It combines van services with free transfers to buses for longer trips and offers pickups in rural areas. ### Is Van Go! accessible for users with disabilities? Yes, every Van Go! vehicle is wheelchair accessible, and drivers are trained to assist with accessibility needs. This ensures a comfortable and safe experience for all passengers. ### How can I manage my trips with Van Go!? Van Go! offers flexibility in managing your trips. You can view upcoming and completed trips, and easily cancel reservations through the app's simple mobile interface. ### Does Van Go! provide real-time updates on vehicle location? Yes, the app provides convenient trip details, including passenger notifications with accurate vehicle ETAs. You can also follow your bus on a visual map to see its exact location. ### What devices support Van Go!? Van Go! is available on iPhone, iPad, and iPod devices. It is designed for mobile use, offering 24/7 access to account profiles, settings, and reservations. ### How often is Van Go! updated? The latest version of Van Go! is 4.3.16, last updated on September 15, 2025. This indicates a commitment to regular updates and improvements for the service. ### What is the user rating for Van Go!? Van Go! has a user rating of 2.3 stars based on 30 ratings. This suggests that while the service is free, user satisfaction may be an area for improvement. ### Does Van Go! have ads? No, Van Go! does not contain advertisements. The app is free to use and does not display any ads, providing an uninterrupted user experience. ## Version history (last 5 releases) ### 4.3.16 — 2025-09-15 Bug fixes and Improvements: - Resolved issue where, when a client has a self-service account with address allowed set to no, the client was able to book a trip using POI addresses from their client profile and recently used addresses from recent trips they have taken. - Resolved issue where rating a trip was not returning the user to the Past Trips screen. - Resolved issue where screen titles were not always displayed at the top of the screen. - Resolved issue where the log out button returned the user to the home page instead of logging out as expected. - Resolved issue where deep linking failed if app was not already installed. ### 4.3.12 — 2025-03-13 Bug fixes and improvements: ⁃ Updated the Terms of Service functionality to disable the “I agree” button until users have fully scrolled through the ToS. ⁃ Resolved issue that caused app to crash when adding or deleting a credit card, or when paying with a credit card during trip booking. ⁃ Improved usability of the device list display so that all mobility aid device options are displayed on one screen. ⁃ Resolved issue where dismissing the location permission alert sent eh user back to the Booking screen. ⁃ Resolved issue where an error message was periodically presented upon a user opening the app, causing the user to be unable to access their profile. ⁃ Updated app so that is available in portrait mode only. ### 4.3.3 — 2023-02-20 New features and improvements: • Added dynamic font scaling to app to improve usability with increased text size and/or "zoomed" display settings turned on. Bug fixes: • Resolved issue where default device does not update when a different device is selected during trip booking. • Resolved issue where trips weren't able to be booked during a specific time frame as expected. ### 4.2.1 — 2022-03-31 New features and improvements: 1. Added a notification when canceling a trip to do so at least 30 minutes prior to scheduled pick up time. 2. Trip detail information of provider, driver and vehicle number added into the details screen. 3. Driver name will no longer appear on the Trip Details screen. ### 4.2 — 2022-02-26 We are existed for you to start enjoying this new version 4.2. With this upgrade we strive to deliver an even better user experience. ## Apps similar to Van Go! | App | Rating | Price | Category | | --- | --- | --- | --- | | [St. Mary's Transit System](https://appshunter.io/ios/app/st-marys-transit-system/id6742028924) | 3.0 (3) | Free | Travel | | [Bike San Joaquin](https://appshunter.io/ios/app/bike-san-joaquin/id1664968096) | 4.8 (71) | Free | Travel | | [ACE Rail Tickets](https://appshunter.io/ios/app/ace-rail-tickets/id6744606471) | 4.7 (1,265) | Free | Travel | | [SCCTD Flyer](https://appshunter.io/ios/app/scctd-flyer/id1529876077) | 4.9 (103) | Free | Travel | | [Vamos Mobility](https://appshunter.io/ios/app/vamos-mobility/id1466761354) | 2.2 (28) | Free | Travel | | [Ride Tracer](https://appshunter.io/ios/app/ride-tracer/id6753135245) | — | Free | Travel | ## More apps by San Joaquin Regional Transit District - [Mobile2Go](https://appshunter.io/ios/app/mobile2go/id1271732108) All apps by San Joaquin Regional Transit District: https://appshunter.io/developer/1271732107 ## Related topics [san joaquin regional transit district](https://appshunter.io/ios/topics/san-joaquin-regional-transit-district) · [san joaquin rtd](https://appshunter.io/ios/topics/san-joaquin-rtd) · [san joaquin](https://appshunter.io/ios/topics/san-joaquin) · [go regional](https://appshunter.io/ios/topics/go-regional) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*