# Van Gogh Museum Visitor Guide — user reviews > 59 indexed App Store user reviews of Van Gogh Museum Visitor Guide by Maria Monti, rated 4.80/5 from 291 ratings. - Source: https://appshunter.io/ios/app/van-gogh-museum-visitor-guide/id1039921788/reviews - App overview in markdown: https://appshunter.io/ios/app/van-gogh-museum-visitor-guide/id1039921788.md - Rating breakdown: 5★ 263 · 4★ 20 · 3★ 1 · 2★ 1 · 1★ 6 ## What do users think of Van Gogh Museum Visitor Guide? Overall sentiment: negative **Pros** - ✨ Visually appealing design - 🖼️ Some basic museum information - 🗺️ Includes city guide and maps (paid) - 🎟️ Option to book tickets in advance (paid) **Cons** - 💰 Most content requires payment - 💸 Free version is useless - 👎 Deceptive free app model - 🚫 No useful museum/artwork info - advertising is prevalent - 🗣️ Limited language options (mostly English) - 🔄 Accidental premium purchases - ❓ Unclear pricing for premium - 🚫 No undo for purchases - 👎 Poorly organized information - ❓ AR function not working (paid) - 📧 No developer support - 👎 Paid content is worthless - ❓ App compatibility issues (iPad only mentioned) - 😠 Unpleasant museum staff mentioned - 👎 Not a replacement for audio guides **Commonly reported bugs** - AR function does not work - Accidental premium purchases - No way to undo purchases **Most requested features** - Provide useful free content - Clear pricing for premium features - Allow undo for accidental purchases - Improve organization of artwork information - Fix non-working AR features - Respond to user support requests - Offer content in multiple languages - Make the app truly free or clearly paid upfront ## Newest reviews (11 of 59) ### 2/5 — Die braucht man nicht ! *2025-01-22, version 1.24* Die App suggeriert Information über das Museum, dient aber nur zum Sammeln von Daten und verkaufen von Tickets für Events, Hotels , Rundfahrten, etc ### 2/5 — App is geared mainly to invoke added business *2023-11-23, version 1.24* No replacement for museums art & audio guide. Uses no references to painting labels, no search, only few categories to start with. App provides some basic information about Museum and a limited number of his more famous paintings. ### 3/5 — 공식어플이 아닙니다 *2022-05-22, version 1.23* 무료 오디오 가이드 어플리케이션을 기대 하셨다면, 이 어플리케이션은 해당 기능을 지원하지 않습니다. 참고 하십시오. ### 1/5 — Poor app *2018-09-24* Other museums in the Netherlands such as the Rijksmuseum and Maritshuis have excellent free apps. The free version is a waste of time. If could give minus stars, I would. **Developer response:** Thank you for your feedback. We are very sorry you have had a bad experience with the app. We are trying to improve it in a daily basis. As you may know there are many revenue models within the apps and we have decided to use the freemium model (free to download with locked content). We have never implied anything other than that. Even if you look at the app store page, it says that the app contains In App Purchases and it shows a price for each one of them. On the other hand, if you are not happy with the product we can always process a refund. Please email us to contact@etips.com and we can work it from there. Thank you and sorry for the inconvenience that this might have caused you. ### 1/5 — Sans intérêt *2018-08-08* Grosse arnaque ! Rien avoir avec l’appli du musée. Passez votre chemin **Developer response:** Thank you for your feedback. We are very sorry you have had a bad experience with the app. We are trying to improve it in a daily basis. We are working on your suggestions and will update the app as soon as the work is done. Thank you. On the other hand, if you are not happy with the product we can always process a refund. Please email us to contact@etips.com and we can work it from there. Thank you and sorry for the inconvenience that this might have caused you. ### 1/5 — Buy museum audio guide instead *2018-04-24* If you download this app, you will get a very few teaser nuggets of information and then they’ll keep asking you to pay $2.99 for the full app. The Van Gogh Museum’s audio guide is €2.00 and probably has a lot more information, although you can’t keep the audio guide. These in-app purchases are not generally worth it. I downloaded 3 other free museum guide apps that truly were useful and not a way to make money off of users. This one is worthless. **Developer response:** Thank you very much and we are sorry the hear that. It is only 1 payment to unlock the content. The reason behind this is for travelers to be able to enjoy everything in an offline mode without paying for roaming charges while they travel. Even being able to use geolocalization capabilities such as GPS or Augmented Reality without being connected to your cell phone provider. We hope you understand and if you have any other question, please do not hesitate to get back to us. Thank you. ### 1/5 — Be aware *2018-04-20* Just a teaser to get you to buy an upgrade **Developer response:** Thank you very much and we are sorry the hear that. It is only 1 payment to unlock the content. The reason behind this is for travelers to be able to enjoy everything in an offline mode without paying for roaming charges while they travel. Even being able to use geolocalization capabilities such as GPS or Augmented Reality without being connected to your cell phone provider. We hope you understand and if you have any other question, please do not hesitate to get back to us. Thank you. ### 1/5 — Versione free totalmente inutile *2018-03-29, version 1.19* La versione free è totalmente inutile. Qualsiasi voce del menu tocchi ti si apre la richiesta di scaricare la versione a pagamento. Non posso valutare quest'ultima, dato che non mi piace questo modo di costruire le app e quindi non mi sogno di scaricarla (un'app gratuita deve comunque contenere qualcosa di utile altrimenti più corretto essere chiari e fare direttamente una buona app a pagamento), ma se cercate una guida free non scaricate questa. ### 1/5 — It’s a joke. *2018-03-16, version 1.19* You have to pay for everything. ### 1/5 — No support and functions are not as described! Stay away! *2018-02-14, version 1.19* I downloaded the app and liked the design. I was curious about the AR function and wanted the additional content so I paid the 3,50€. The AR however does not work! And you can just read the texts on the walls of the museums so this app does not give any value. I tried to contact the developers about this but they do not respond. Very bad experience! Update: The fact that I was still not contacted directly and the developers do not address my Problem in their answer shows clearly its professionalism. Well done! 😊 ### 1/5 — Yep, nothing good *2018-02-13* Zero content without in-app purchases and the paid content is absolutely worthless. Don’t waste any time or money here. Edit to reply to developer: if you only provide content to paying subscribers, put a price on the app itself. Making the app free suggests that you are willing to provide some amount of at least teaser material to encourage subscription. There is none of that, and the downloader feels deceived. Just my two cents, take it for what it’s worth, but it is probably why you have a 1.8 rating right now. **Developer response:** "Thank you for your feedback. We are very sorry you have had a bad experience with the app. We are trying to improve it in a daily basis. As you may know there are many revenue models within the apps and we have decided to use the freemium model (free to download with locked content). We have never implied anything other than that. Even if you look at the app store page, it says that the app contains In App Purchases and it shows a price for each one of them. On the other hand, if you are not happy with the product we can always process a refund. Please email us to contact@etips.com and we can work it from there. Thank you and sorry for the inconvenience that this might have caused you." ## Most critical reviews (10 lowest-rated) ### 1/5 — App commerciale pas culturelle *2024-10-16* Quasiment aucune info utile sur le contenu du musée et chaque œuvre exposée mais de nombreux contenus publicitaires sans rapport. Uniquement en anglais US et UK. Privilégiez l’App "Arts & Culture" ### 1/5 — Verarschung *2024-03-24, version 1.24* Ebenfalls unbrauchbar ### 1/5 — Shows mostly ads, paintings information is easier found on Wikipedia *2023-02-14* This is an app that first and foremost wants to sell you tours. The limited information about paintings is hidden in hard to find menus, not organized as in the museum, so it is easier to search on Wikipedia than clicking around the ads to find it this description for a painting. ### 1/5 — Trash *2019-11-07, version 1.21* It provides almost nothing without payment ### 1/5 — Não vale a pena *2019-10-06* Maioria das opções são apenas reproduções do site. Sem áudio guia. Boa parte é paga. ### 1/5 — Be careful with your thumbs! *2019-10-01* I have just paid for premium by accident by scrolling up. There is no information on how much premium costs or any way to undo purchase. Is that even legal? ### 1/5 — Not worth your time. *2019-07-31* Pretty much everything requires the in app purchase. I know how to use Google. I don’t need this app. ### 1/5 — Déçue *2019-05-18* Le site est très limité et décevant. Rien à voir avec le site du « Mauritshuis » à La Haye. Mais le musée Van Gogh est magnifique ### 1/5 — Não tem o Audioguide *2019-04-23* Não pague, não tem o audioguide. Bem fraco. ### 1/5 — Very limited content for free *2019-03-24* Very limited content available for free. You don’t need pay $3.99 to upgrade for information. Don’t waste your time to download this. ## Most praised reviews (10 highest-rated) ### 5/5 — Well planned and visually appealing *2023-10-06* Of all the museums In Amsterdam, Van Gogh is the best organized and well lit. We enjoyed it more than the Rijksmuseum ### 5/5 — What a day today!!!! *2023-03-05* An encounter with Vincent Van Gogh! Delightful experience in a very well kept museum. The audio guide was very pleasant and important for our understanding of the mood and the struggles of this priviledged artist. Intense! ### 5/5 — Van Gogh *2021-06-01* I am a huge fan of Van Gogh’s art . I’ve never been to see his works in real life but would love to go one day . I’m currently reading his books which are so interesting. This September I’ve booked tickets to see his work projected on the walls at the LUME in Australia I’m so excited I can’t wait. ### 5/5 — Dream to return *2020-04-21* I went to this exceptional museum for an exceptional artist in 1975. I had the good fortune to visit many other fine museums in Europe prior to going to VGM. I was very glad I saved the best for last! The VGM displays and layouts brought a fresh new way of viewing and learning about Vincent’s life and works. I hold the dream of returning to VGM someday soon. ### 5/5 — Un salto nel passato *2019-08-15, version 1.20* Aver avuto la possibilità di ammirare tante opere di questo grande pittore mi ha regalato un’emozione grandissima ### 5/5 — Emocionante *2019-06-12* Vale muito a pena! É de se emocionar com a história de Van Gogh!!! Sem palavras... ### 5/5 — Arte *2019-06-03, version 1.20* Applicazione fantastica ### 5/5 — All that I was looking for *2019-05-11* This Van Gogh museum guide is exactly what I was looking for. Im not only just a visitor to the museum but a also a Van Gogh fan and this guide helped me before and while in the museum and also during my stay in Amsterdam as it also includes a guide of the city with maps. This app should be better marketed as it is a complete guide of the museum with its highlights and the life of Van Gogh and it has a huge plus which is the travel guide of Amsterdam. And also you can book ahead of time the tickets to any attraction in Amsterdam and avoid the lines. **Developer response:** Thank you very much ❤️ ### 5/5 — 맘에 들어요 *2019-04-13, version 1.19* 그림설명이나 화질이나 맘에 들어요. 또 그림을 저장할 수 있어 배경화면으로도 사용할 수 있네요. 그림배경으로 이메일 작성도 가능하구요. 오랫동안 잘 사용하고 있는 앱입니다. 다만 고흐 미술관 뿐만아니라 마네 모네 르느와르 루벤스 김홍도 등 도 구입했는데 업데이트가 않다고 있어 사용을 못하고 있네요. 개발자분은 업데이트에 신경 좀 써 주세요 ### 5/5 — Great guide *2017-12-11* All you need to know about van gogh and his masterpieces! Great museum! **Developer response:** Thank you very much. We are very happy that you enjoyed the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*