# Van311 — user reviews > 32 indexed App Store user reviews of Van311 by City of Vancouver. - Source: https://appshunter.io/ios/app/van311/id1613580011/reviews - App overview in markdown: https://appshunter.io/ios/app/van311/id1613580011.md ## Newest reviews (11 of 32) ### 1/5 — Your app stinks just like your city *2024-01-21, version 1.1.8* There’s been no response or months on any incident reporting. Nor was the issue ever corrected ### 1/5 — Garbage. But the crappy garbage collection in Vancouver *2023-07-21, version 1.1.7* Freezes, location sucks, can’t report anything. Maybe you should take that 300L salary for parks manager off LinkedIn and pay some devs ### 1/5 — Terrible *2023-06-01, version 1.1* Why log in? The app will require you to re-enter your name, email and tel all over again after you’ve entered your request. Make sure you have EVERYTHING ready because if you go away and return to the app, even immediately, all of your input will be lost. Very amateur and unnecessarily complex app. Maybe its design is intended to prevent citizens from reporting anything to spare overpaid City employees from having to do any work? ### 1/5 — Basically unusable *2023-05-31, version 1.1* This app is so slow you can walk the dog, brew a pot of coffee and drink it before it loads a page. Useless. ### 1/5 — Slowest App *2023-05-26, version 1.1* The city and the entire development team that built this app should be embarrassed by how slow this app is. So much loading bar! I want to rate the app higher for its practicality, but OMG so slow. ### 1/5 — Bad bad bad *2023-03-24, version 1.1* Old app was great. New app is unusable. ### 1/5 — App does not work. Will not create a case number. *2022-12-07, version 1.1* App worked at first now no longer works. Why replace and app that was working with this trash app. ### 1/5 — Essentially unusable *2022-11-16, version 1.1* Tried to report multiple lights out on a walk tonight, but the map element never loads and there is no way to move beyond that point in the process. Since downloading this app I’ve only ever been able to make one report—every other time I’ve tried something doesn’t load or it fails to submit. The old VanConnect was much more reliable to use. Too bad the city got rid of it. ### 1/5 — Terrible :/ *2022-09-16, version 1.0* The old app was easy, quick, and this one’s user interface is convoluted, you can’t use it easily on mobile due to the HTML interface, and it frequently locks up on screens with too many rendered parameters (i.e. you can’t get out of the locate me feature without killing the browser). I bet requests go away down; it’s not because the city is doing better, it’s because you’ve taken away an easy way for us to talk to you. ### 2/5 — Worse than VanConnect *2022-08-31, version 1.0* Barely works. Super laggy. It’s like the city doesn’t want locals to report issues ### 1/5 — Doesn’t work 😢 *2022-08-21, version 1.0* Too bad ## Most critical reviews (10 lowest-rated) ### 1/5 — App Responds City Doesn’t *2026-07-02, version 1.2.1* App works but response from City is slow (over the promised 15 work days), avoids answers to key questions, provide little helpful, information and, worst, there is no action to resolve the issue. Perhaps the Mayor and Councillors need to demand that department managers fix the problem. Fix the City work force before spending more money on an App. ### 1/5 — this has got to be the worst app in the world *2026-05-05, version 1.2.1* the app is terrible and half the things don't work but what's worse is the site itself makes it so difficult to navigate. you used to be able to just phone the city and tell them what was wrong or what was right or to ask questions. now you get trapped in this web of selections. anyway i couldn't report the problem and i finally had to go on my desktop computer and do it from the website. app is useless ### 1/5 — App & Website shows this error *2026-01-26, version 1.2.1* iOS App & Website shows this error on many pages - “There is a problem with the form, please try again later” This App developed updated a year ago . 311 web and mobile app is the reining champion for the worst digital experience. ### 1/5 — Does not work *2025-10-10, version 1.2.1* Tried everything, giving up on app which hangs non-stop. Web site works. 🙄 ### 1/5 — Just call 311 *2025-05-06, version 1.2.1* Since the city switched to this “app” I prefer to call in. Unlike this app, calling in gets prompt service and is easy to navigate. ### 1/5 — Disappointing - Can I report this trash app to 311 *2024-08-02, version 1.1.8* Bring back the vanconnect app - I had been using vanconnect since it was released in like 2015. This new app and design is TERRIBLE. It is not intuitive, and you cannot find where to report what you want to report becoming more of a deterrent to active reporting than an encouragement (is that what the city wants?!) The app developers need to go back to basics and ditch this app - BRING BACK VANCONNECT - there was nothing wrong with it and you could use it easily. I still can’t believe they released this version! ### 1/5 — Actually a deterrent from reporting issues *2024-06-08* STILL garbage! Won’t even allow me to enter street address for location - even the address the app itself suggests! Can’t proceed with report! How many reports does the city blow off this way? Laggy, buggy, and just when it looks like it’s finally going to let you submit your report, it freezes or crashes again. Tax dollars presumably paid for this app, but apparently testing was too much to budget for. It’s useless garbage. So who’s responsible for its current state? Has it ever really worked? Phoning in just tells you to use this service instead. ### 1/5 — Useless app in HTML with bad UX *2024-05-23, version 1.1.8* Completely useless app, difficult to read, navigate and find basic information. Not sure why this exists in 2024. ### 1/5 — World best place with world worst city stuff *2024-03-24, version 1.1.8* World best place with world worst city stuff. I wander how much they spend to create this trash. ### 1/5 — It doesn’t work at all *2024-02-26, version 1.1.8* I’ve made an account but now I can’t log in at all via app OR website. It claims “incorrect log in and password” every time. Even after resetting my password. I’m not illiterate, I know my log in. ## Most praised reviews (10 highest-rated) ### 5/5 — Works *2026-03-29, version 1.2.1* Time to report burnt out street lights ### 5/5 — Easy *2022-12-02, version 1.1* Worked great for me. I did not experience any of the issues reported in the negative reviews I read. Perhaps those users had older devices. ### 5/5 — Works! *2022-08-18, version 1.0* Time to clean up the city ### 3/5 — Better (April, 2026)! *2026-04-24, version 1.2.1* I dare say the process of submitting requests has gotten better lately. Less lag, no freezing up or crashing. Some of the multiple choice categories could be expanded further ### 3/5 — Accounts not migrated? *2022-11-05, version 1.1* You couldn't even be bothered to do that? Confidence inspiring 🤦🏻‍♂️ Agree with the other feedback this is way too busy and cumbersome. ### 2/5 — Lucky when you can submit a case in one shot *2025-05-03, version 1.2.1* Half of the time the app will crash at any step of the process , this is very buggy ### 2/5 — Useless *2025-02-14, version 1.2.1* At least, for what I needed. Trying to identify a location with a tree-related concern, but can’t get past the first step because the app doesn’t recognize an address. ### 2/5 — Needs major updates *2023-03-19, version 1.1* I echo the reviews mentioning slow processing and the inability to migrate accounts. I regularly have to close and restart the app multiple times in order to submit a request; the app freezes in processing the beginning steps of a request. The design of different categories also seems needlessly complicated, and if I try to search for the correct category instead of following the prompts to find it, the app also frequently stalls. ### 2/5 — A clearly worse experience submitting a report than VanCollect was *2023-02-02, version 1.1* If changing apps, at least make sure the new one is equivalent. Attaching photos was clunky. Weird delays while updating forms. Can’t place map marker specifically. ### 2/5 — Awkward user interface & very slow *2022-09-03, version 1.0* This app makes you go through way too many menus and screens. The pages don’t even fit onto the phone display and makes you slide the page up and down to read the whole page - that is if you even know there is more to a page. The app is also very slow - press Next, wait 10 seconds, enter yet more required text, press Next, wait another 10 - 15 seconds. It took me 10 minutes to create one service request. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*