# Vancity — user reviews > 194 indexed App Store user reviews of Vancity by Vancouver City Savings Credit Union, rated 4.40/5 from 527 ratings. - Source: https://appshunter.io/ios/app/vancity/id483422742/reviews - App overview in markdown: https://appshunter.io/ios/app/vancity/id483422742.md - Rating breakdown: 5★ 399 · 4★ 50 · 3★ 24 · 2★ 14 · 1★ 40 ## What do users think of Vancity? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 👍 User-friendly design - 🔒 Secure authentication - 💡 Useful features (e.g. e-transfer, bill pay) **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow and unresponsive - 🔑 Inconvenient login process - 🔧 Unreliable functionality (e.g. account access, transactions) **Commonly reported bugs** - App freezes or gets stuck on white screen - Login credentials not remembered - Inconsistent app performance across devices - Issues with mobile deposit and fund transfers **Most requested features** - Consolidate business and personal accounts - Improve e-transfer functionality (view memo, transaction history) - Implement biometric login (Face ID, Touch ID) - Provide more customization options (quick view, settings) ## Newest reviews (11 of 194) ### 3/5 — E-transfers no longer go through the app *2026-02-07, version 17.30.2* It sucks ### 2/5 — Looks fancy but crashes *2026-02-06, version 17.30.2* It looks nice but doesn’t always work; doesn’t load. I can’t receive etransfers on the app anymore, just the website… a step backward?? Fix it or bring back the old app please!! ### 2/5 — App has become unresponsive. *2026-01-30, version 17.30.2* Uninstalled and reinstalled in IOS 26.2 iPhone 17. Still not able to do anything in the app. No buttons work. ### 1/5 — Not working *2026-01-21, version 17.30.2* This new digital look for VanCity is not it. Please go back to the old app as it was fine this whole time ### 4/5 — Almost perfect *2026-01-21, version 17.30.2* It’s a well-made, efficient app. It would be perfect if you could do an all-accounts search for an item. ### 1/5 — Horrible interface. Why change an app that worked? *2026-01-19, version 17.30.2* Dealing with Vancity, with their CEO who likes to change things without reason, is becoming increasingly frustrating. This app, and their new website, are good examples. By continuing this ugly philosophy they are making dealing with them increasingly difficult for seniors, as well as people with learning and visual disabilities. We already have to travel to our branch to take care of financial things that were automatic when our accounts were totally joint. None of these changes are improvements. Most often , like with this app, they make things worse. ### 1/5 — Attention Developers *2026-01-08, version 17.30.2* I’m sorry but to the developer team at Vancity, this app is horrible. I’m sure the team is dealing with legacy spaghetti code, making it difficult to solve the numerous bugs I encounter daily when trying to use the app. To Vancity, my suggestion, build something new. While this will take time and resources, the app needs a complete overhaul. You just lost a customer. ### 3/5 — Long time user. *2026-01-05, version 17.30.2* The current app is fairly stable, but the log in system is archaic. It never remembers the info, try’s to use Face ID and then fills passwords instead of just logging in. Once into the app it functions decently well. Sometimes it looses settings like quick display. ### 1/5 — App *2025-12-27, version 17.30.2* The good morning memo is good but the notice of fake urls is annoying to see and read daily. Shouldn’t have public announcements with the good morning memo. I’m pretty sure I get it, but it’s annoying to see it everyday!!!!! ### 1/5 — Atrocious *2025-12-23, version 17.30.2* Clearly some investment needs to be made on the online banking portion…all e-transfer contacts get deleted on updates, password randomly works and no ability to change password…seems to be about 3 years behind versus other banking apps ### 1/5 — Overly complicated with less features than other Banking Apps *2025-11-21, version 17.30.2* I’ve used many Banking Apps this one sucks. Tangerine, Simpli …. and others are much easier with more control. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please get rid of this version *2026-03-06, version 17.30.2* Please delete this app! Thx it keeps reloading on my phone even though I removed it! ### 1/5 — Recent update *2026-03-04, version 17.30.2* The new app is terrible, the stupid rotating star whenever something is loading makes me feel dizzy. ### 1/5 — Even after updating, all reverts to old and asks to update again *2026-02-28, version 17.30.2* Even after deleting the app, redownloading it, and launching again, it keeps bouncing between the old and new app, over and over again. Enabled Face ID just to keep entering my password. The worst app ever ### 1/5 — Why? *2026-02-25, version 17.30.2* Why is this app now telling us we have to download a different app? Why not update the current app? Sketchy. ### 1/5 — New update *2026-02-24, version 17.30.2* I’m a millennial and the new update is so bad ### 1/5 — Cheque Deposit *2026-02-18, version 17.30.2* Impossible to find cheque deposit button on new app even looked online and the menu it was showing was the same but mine is missing cheque deposit button? ### 1/5 — Crashes often *2026-02-14, version 17.30.2* It’s slow and crashes often. Sometimes it won’t even let me deposit my check. The shadow problem could be solved by turning on the flashlight when the camera is activated to take pictures of the check. RBC app does that and it’s flawless! ### 1/5 — This app sucks *2026-02-03, version 17.30.2* This is thé worst app I ever used. It always crashes. ### 1/5 — The new app doesn’t work *2026-02-02, version 17.30.2* Second time I’m writing a review to share that the new app does not work. Does not allow me to log in, kicks me out midway of my transaction, tells me transaction was not processed, yet money left my account but the recipient never received it. Four days now on calls with Vancity to try and recover my lost e-transfer. And the IT developer messaged me to tell me it is my fault - my phone is probably not updated to the latest iOS, or I have spend too much time in my screen - you see, all of you not liking the new all and how it doesn’t work - it is your fault! Nothing to do with how horrible the new app, website and system is! ### 1/5 — Awful Dysfunctional Redesign *2026-01-30, version 17.30.2* The old app was great! It had no issues and everything worked fine. Unfortunately the new design looks like it was designed by a 12 year old in 1982. Graphics load slowly and now I’m forced to search through my passwords twice as they are no longer tied to the app and there is no way of doing this. More importantly, the app does not function correctly as credit cards show transactions twice (posted transactions appear under both Pending Transactions and Posted Transactions), therefore totals are unclear. I would suggest VanCity return to the previous app or risk losing members. ## Most praised reviews (10 highest-rated) ### 5/5 — New app *2026-02-28, version 17.30.2* I love the new app. I find it easier to use. It feels much cleaner and clearer to use all round. Glad they have finally updated it. ### 5/5 — Great Service *2026-02-02, version 17.30.2* I recently moved here from Ontario and opened an account and the manager Boshra was very helpful one of the best experiences I have had. Thank you and I would recommend Vancity 5/5 ### 5/5 — bring this version back *2026-02-02, version 17.30.2* the new app is a nightmare. please reinstate access to this version ### 5/5 — So much better! *2026-01-27, version 17.30.2* The dashboard gives a good overview of all your accounts, and includes a total balance, to get a quick glance at your overall financial health. The design layouts and fonts are modern and feel like a proper fintech app. The e-transfer flow is also much improved, making it faster and more intuitive to add a new contact and fire off an etransfer quickly. So much better than the old app, well done. ### 5/5 — Love Vancity *2025-12-26, version 17.30.2* The staff are friendly, the social conscience supporting organizations helping those in need and the arts align with mine. So that’s perfect for me ### 5/5 — great service *2025-12-14, version 17.30.2* I found it easy and user friendly. ### 5/5 — good work on your iphone app! *2025-12-04, version 17.30.2* the title says everything ### 5/5 — Great app *2025-12-04, version 17.30.2* The app is great and gives lots of options for modern banking ### 5/5 — Online access *2025-11-27, version 17.30.2* I find the online access and app very useful ### 5/5 — Very good *2025-11-21, version 17.30.2* I use it all the time --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*