# Vancouver Taxi: Yellow Cab — user reviews > 76 indexed App Store user reviews of Vancouver Taxi by Yellow Cab Company LTD, rated 4.90/5 from 231 ratings. - Source: https://appshunter.io/ios/app/vancouver-taxi-yellow-cab/id1490922720/reviews - App overview in markdown: https://appshunter.io/ios/app/vancouver-taxi-yellow-cab/id1490922720.md - Rating breakdown: 5★ 215 · 4★ 11 · 3★ 2 · 2★ 1 · 1★ 2 ## What do users think of Vancouver Taxi? Overall sentiment: mixed **Pros** - 🚀 Fast pickup times and reliable service - 👍 User-friendly app interface and real-time tracking - 📱 Pre-booking functionality works well - 🚕 Professional and helpful drivers - 💳 Cheaper alternative to Uber in Vancouver - 📞 Phone support available for bookings - ✨ Clean cabs and polite service - 🎯 Accurate address resolution **Cons** - 🐛 App crashes frequently during trips - 💰 Overcharging and billing discrepancies - 🗺️ Map defaults to North American view, hard to navigate - 🔐 Login and verification code issues - ⏰ ETA estimates are inaccurate - 👤 Inconsistent driver quality and behavior - 🚫 Wheelchair taxi requests not fulfilled - 📧 Mandatory email requirement for receipts - 💳 Tip adjustment issues and unwanted automatic tips - 🚕 Drivers canceling bookings after payment - ⚠️ Drivers not picking up passengers but still charging - 🔄 Cannot book future rides if no cabs available now **Commonly reported bugs** - App crashes with blank white screen - Endless captcha loop during sign-in - Verification code not sending - Payment rejection despite valid payment method - Incorrect fare calculations and double charging - Automatic tip added without consent - Trip not ending when driver completes journey - Driver assigned to wrong passenger - App cannot book future rides - Email verification screen cannot be bypassed - Star rating display shows incorrect selection **Most requested features** - Ability to adjust tip after trip completion - Direct messaging or calling driver feature - In-app receipt history section - Option to tip after trip rather than before - Better map interface with sensible default view - Ability to book rides for future dates - Payment method flexibility - More specific booking confirmation language ## Newest reviews (10 of 76) ### 2/5 — Wheelchair Van Y252 *2026-07-31* Recently just had ride to Y252 Wheelchair Van. I can’t recommend this for the elderly people he treat his passenger rudely, my client complaining about his foot can’t move in the back he never listen and answer anything to us his mode is not advisable for the elderly passenger is not fair for us to pay a right amount of cost , then she he hears we will be paying by credit card he look at me at said hmm the he said you will not giving any tip ? I responded him why should I your do rude. ### 3/5 — The map? *2025-11-27* The map showing where the taxi is defaults to a North American view, which is useless for seeing taxi location in a city. You can zoom but it takes effort. I end up using the web link version which has a sensible map. Maybe I’m missing something? ### 2/5 — Inaccurate Charge *2025-09-22* I will be deleting this app because it charged me part-way through my journey, an amount almost double that reflected on the meter at the time. When I got to my destination, the total fare was less than that the app charged me, plus the app had added a tip without my consent. The driver was as helpful as he could be, but he could not undo the charge, nor could the dispatch person. I am waiting for a callback from the management. The driver told me this was not the first time that the app had miscalculated and charged a customer without their approval. ### 2/5 — Unresolved issues *2025-06-19, version 3.19.0* This app can’t even book you a ride at a later date unless there’s cabs available for the destination right now. I went to book a trip for tomorrow morning, entered the destination/pick up address, and before I can indicate the future time, it tells me no one is currently available and goes back to step 1. Couldn’t make to do this super basic thing. That’s only the most glaring problem with the app, it seriously needs work. I assume some of the 5-star reviews for this are fake. ### 4/5 — Underestimates pickup ETA *2025-01-23, version 3.18.0* Overall the app is great. When I pre-book a cab, I’m always picked up on time. However, I’ve found it significantly underestimates how long it will take the cab to get to me even as the cab is en route. This morning it told me 7 min after a cab was found and it took 14. ### 5/5 — Very good driver! *2024-11-07, version 3.16.0* Good help ### 5/5 — Ghost car *2024-10-31, version 3.16.0* Just nice to have a ghost on the app.👻 ### 5/5 — Yellow cab *2024-10-31, version 3.16.0* I had a very good impression of the ride last week. Driver was polite and help my friend who is a handicapped into the back seat of his taxi. Both trips forth and back were great!! ### 1/5 — Broken *2024-09-15, version 3.14.0* When trying to get verification code at sign in I get stuck in an endless captcha loop. Useless ### 5/5 — Great Service *2024-09-13, version 3.14.0* Got taxi today morning in Vancouver for YVR. Great service by dispatcher/call taker to arrange quick taxi with best driver Y111A. Highly recommend to call yellow cab company. Paul. ## Most critical reviews (10 lowest-rated) ### 1/5 — Notification Abuse *2026-07-01* This app recently started abusing notifications to send spam. Not cool. Will be uninstalling and avoiding yellow cab from now on. ### 1/5 — Not helpful *2026-06-24* Doesn’t let you adjust tips after the fact, and doesn’t let you opt out of promotional notifications, which mean you have to turn off notifications entirely which is super annoying for a taxi / ride share app. ### 1/5 — No real wheelchair taxi *2026-02-12* I booked wheelchair taxi, came a normal taxi, I had to cancel them, by call the phone centre. ### 1/5 — Needs some immediate changes *2025-11-24* The tip option is terrible, you can’t adjust the tip after the trip ends and if you have an automatic tip option for standard under $10 rides, it automatically adds it to a bigger trip. My cab drivers are often genuine and I want to thank them not insult them. You need to make the tip adjustable after the trip before it charges your card ### 1/5 — Very rude driver *2025-10-09* Driver is very rude. Unsafe driver . App not working properly that’s why I deleted . Another cab company is better black top Vancouver. App work better. This app must better ### 1/5 — App crashing, used to work *2025-08-22* previous versions were ok, latest crashes with blank white screen ### 1/5 — Terrible App. *2025-03-05, version 3.18.0* Have to ASK drivers to “end trip” or they will drive around after - charging you more so they can have a “break”. Drivers pretend they don’t know certain roads are closed that have been closed for weeks. App crashes in-route basically every time, forcing you to tip even if it was a really rude driver (of which there are many). Bad customer service over the phone whenever I’ve called. ### 1/5 — I’ll share my experience *2024-12-21, version 3.17.0* Never use this service, i ordered a taxi and there was price like 34$ but after arriving they got 53$. Really? Because the driver changed route and chose longer! And support receive only calls where you waiting all your life. ### 1/5 — - *2024-12-06, version 3.17.0* It doesn’t work the payment method and it’s impossible to use the app, fix it!!!! ### 1/5 — Used to be good, now it’s utterly useless *2024-10-14, version 3.15.0* Tonight it insisted on payment before booking, but it rejected my payment. I booked Uber instead. Uber accepted my payment. Previous time, it picked someone else up and drove them home. Leaving me stuck without a ride. Yellow Cabs used to be better than Uber. But in 2024 it leaves you stuck in limbo, walking home or getting a competitor. ## Most praised reviews (10 highest-rated) ### 5/5 — Consistently great service *2026-06-22* Yellow cab drivers have been consistently punctual when I prebook and swift to arrive when I book for immediate pick-up. The drivers are always polite and the app makes prebooking and payment incredibly easy. ### 5/5 — Excellent *2026-06-10* Excellent service! ### 5/5 — Dependable and Quick *2026-04-20* Had to catch 5:30am flight to YVR. Got cab at 4:20am. Got there by 4:45am. Easy! ### 5/5 — Good *2026-01-29* Congenial ### 5/5 — Cherry Newman *2025-12-16* Excellent service. ### 5/5 — Very Reliable *2025-12-09* Highly recommend!! ### 5/5 — Great App *2025-11-21* Really like using this can company and App ### 5/5 — The worst *2025-06-21, version 3.19.0* Charged 3 times, the worst and most confusing update for this app. Really disappointed. Gonna have to stick to uber. ### 5/5 — Reliable! *2025-05-08, version 3.19.0* Way better than any other ride share out there! Highly recommend using this. Reliable and easy to use. I had a very early flight and non of the ride shares hooked me up with a driver, I then in desperation downloaded this app to give a try and Oh Boy! What a gem! What a found! I got a ride in minutes and caught my flight on time! Now using it all the time when I need a ride. ### 5/5 — Taxi 328 is good driver ,very pleasant for senior customer *2025-05-03, version 3.19.0* Taxi #328 is a good driver, delightful for Senior customer --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*