# Vans Family — user reviews > 158 indexed App Store user reviews of Vans Family by V.F. Corporation, rated 4.90/5 from 51,528 ratings. - Source: https://appshunter.io/ios/app/vans-family/id1292540300/reviews - App overview in markdown: https://appshunter.io/ios/app/vans-family/id1292540300.md - Rating breakdown: 5★ 48,784 · 4★ 1,649 · 3★ 430 · 2★ 135 · 1★ 542 ## What do users think of Vans Family? Overall sentiment: neutral **Pros** - 👍 Awesome store - 💡 Family values - 🚀 Dope rewards - 🚀 Long history with the brand **Cons** - 🐛 App doesn't work - 🐛 Login issues - 🐛 Points system problems - 🐛 Unable to redeem points - 🐛 Inconsistent user experience **Commonly reported bugs** - Crashing and freezing - Login failures - Points not tracking properly **Most requested features** - Ability to redeem points online - More reward options - Better integration with website - Social features (e.g. share photos) ## Newest reviews (13 of 158) ### 3/5 — Rarely opens *2026-06-04, version 8.30* I love vans but this app is always on the fritz. It’s annoying ### 1/5 — APP DOESNT EVEN LOAD *2025-12-22, version 8.23* This app is barely even working. You can place orders yes but there’s no way to load your “earn rewards” page, nothing is showing up and even on the “redeem” page nothing is loading. What happened to this app? I used to be able to login and earn points doing all the different things and now nothing is even loading. PLEASE FIX YOUR APP GUYS ### 3/5 — Love Vans hate the app. *2025-11-30, version 8.23* I love vans so much and I order from them all the time but the app is lowkey annoying, it always asks if I’m a robot and then proceeds to be stuck on that screen over and over with no fixing it I just have to try again later to look on the app. Huge inconvenience on days like Black Friday and cyber Monday when I’m trying to buy stuff. Other than logging on the app works fine but logging on is such a pain it should keep me logged in. ### 1/5 — Why required an email? *2025-11-28, version 8.23* Why is an email required before being able to browse? Uninstalled. ### 1/5 — I CANT GET PAST A UPDATE SCREEN *2025-11-25, version 8.10* I’m on the most current version I’ve updated, deleted and redownloaded but “You need to update” is a screen that keeps bringing me to open it on the App Store. ### 1/5 — Worthless app *2025-10-28, version 8.23* Love vans shoe. I have been trying to use the app to buy shoes for 3 days now. I guess vans is going out of business? ### 3/5 — Needs Improvement *2025-10-22, version 8.22* The ap was really wonderful until recently it asks you to log in, then the screen glitches and it asks you to log in agains, subsequently you can’t log in at all. ### 1/5 — Buggy *2025-10-06, version 8.21* Love the products and the app is easy to use. However the problems logging in and freezing on the bot screen have made me delete and reinstall several times just to use it. Almost unusable. When it works it’s great. Had to lower the rating because login problems have only gotten worse. ### 3/5 — I keep having issues. *2025-10-04, version 8.21* Takes forever to boot up and load, and when it does, the pop up for “press and hold to confirm you are human, not a bot” comes up more than 4-5 times. Has great deals on the app, WHEN it works, WHEN I can get into it properly. ### 1/5 — Bad update *2025-10-04, version 8.21* The app keeps lagging and taking me to the “press and hold to confirm you’re human” over and over again! I downloaded this so it can be easier to browse and shop. ### 1/5 — App is now garbage *2025-09-19, version 8.20.2* I tried to buy a pair of shoes, and the app wouldn't accept it, saying it was an error in their end. After a couple more attempts, the app booted me. Now it it won't accept my confirmation check that I'm not a bot. Can't even use my $5 rewards to help buy a pair of old skools. I'm so over this nonsense and waste of time. ### 2/5 — Can’t customize *2025-09-19, version 8.20.2* I try to customize some SK8 shoes but the screen freezes. The only thing I can do is zoom in and that’s it. I can’t select anything. Please fix this ### 1/5 — Bad update *2025-09-16, version 8.20.2* The latest update seeks to have fully broken any ability to sign in. I get a password error when I know it’s wrong. When it’s right, I get a glitchy loop that demands I sign in again and again. ## Most critical reviews (10 lowest-rated) ### 1/5 — Love the shoes hate the app *2026-06-27, version 8.31* Why do I need so much security to shop for shoes?????????? ### 1/5 — Didn’t get my order *2026-06-18, version 8.30* It’s been 2 years and I still haven’t gotten my order it’s crazy I called for a refund and they said I didn’t order but I did and still didn’t get my money nor the shoes ### 1/5 — Press and Hold to confirm you are not a bot *2026-05-15, version 8.28* For the last few weeks every time I try to shop, I get kicked out with this message. I keep pulling it up after a few days and it kicks me out again. Annoying ### 1/5 — Can get on the app but, *2026-05-12, version 8.28* Can’t checkout. Can add shoes to my cart but cannot pull up said cart to complete my purchase. It’s been an issue for months and I am tired of not being able to buy shoes via this app. ### 1/5 — Dog s—t *2026-04-18, version 8.28* Crashes, logouts, slow AF. Embarrassing ### 1/5 — Can’t log in *2026-04-07, version 8.23* App won’t let me log in or make a password , to many updates and just not simple anymore ### 1/5 — Log in *2026-03-12, version 8.26* I can NOT log in. ### 1/5 — I am not a bot! *2026-03-12, version 8.26* Stop asking if im a bot every time i use the app!! ### 1/5 — Cannot log in anymore *2026-02-04, version 8.24* I can’t log in through the app nor website ### 1/5 — Is not working *2026-01-10, version 8.23* The app hasn’t been working for a while, hurry to fix please ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-07-07, version 8.31* Love this app sad to see it go ### 5/5 — Why? *2026-06-25, version 8.31* Why would you guys retire this app? That makes zero sense and is a **** you to all of your paying fans/customers. Shame on Vans. ### 5/5 — Nooooo *2026-06-08, version 8.30* I’m so sad they are getting rid of the app all my favorite saved and it just so nice and ez to work please don’t get rid of it ### 5/5 — App *2026-04-19, version 8.28* App still won’t load on me screen ### 5/5 — Still a solid app *2026-04-05, version 8.27* Overall the app is dope and very user friendly. As of 04/05/2026 though all my favorites disappeared and when I heart/favorite new ones they still don’t appear in the favorites section. When it was full in my favorites sections though, you couldn’t click on any of the shoes and open it up, just look at em there and still have to type in search. Just food for thought, solid app overall so keep up the good work fam. ### 5/5 — Old School Soul *2025-12-28, version 8.23* I would give 10 stars if I could, I’m 42 and have been wearing Vans since…. Gosh… grade school? Over the years price points have went up, not with just Vans but all over the place. You can’t fault a company for keeping up with inflation but you can’t fault a company for not valuing their loyal customers. Vans calls their app Vans Family and that is exactly how they run it. They a more than generous with the points allowing you to benefit in lowering your price, they keep shipping at 0 for the family and always, always have great products that arrive fast and packaged respectively. This is appreciated and I will always shop at Vans. I have turned my son into a Vans fan as well. Do not hesitate in becoming a family member, you will not regret it. ### 5/5 — Broken *2025-10-02, version 8.21* App is broken after ios26 update just letting you guys know. I use a iPhone 16 pro with ios26. I use the browser if I need to make a order ### 5/5 — Purchase Rewards *2025-08-15, version 8.20* Giving a 5-star because I ordered some shoes on the website a couple days before I signed up in the app and they gave me rewards for that purchase still, and that’s just awesome ### 5/5 — Not working *2025-04-11, version 8.15* I had the app for a while, but like 3 weeks ago from now it just not open, the vans logo stay loading and does not open, what could be wrong whit it? Anybody is having the same issue? Thanks ### 5/5 — The best brand in the world I loved *2024-12-13, version 8.12* Excelente service, product and quality --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-16.*