# Vapiano Australia — user reviews

> 5 indexed App Store user reviews of Vapiano Australia by VAP Franchising s.r.o..

- Source: https://appshunter.io/ios/app/vapiano-australia/id6751272198/reviews
- App overview in markdown: https://appshunter.io/ios/app/vapiano-australia/id6751272198.md

## Most critical reviews (5 lowest-rated)

### 1/5 — Invalid phone number

*2026-07-28*

I put in my phone number 
It keeps saying doesn’t match the pattern 

So lame

### 1/5 — Can’t sign up

*2025-10-24*

It won’t accept my mobile number

**Developer response:** Hi there! We are sorry to hear you are having some issues joining Vapiano Rewards. Phone numbers must be entered with country code in order to be accepted. For example, if you type your number in the below format, it should allow you to create an account. 

Phone number formatting example: 61422123465

I would love to help further with any questions you may have. Could please contact our team at myexperience@vapiano.com.au

### 1/5 — No points added

*2025-09-25*

This was our second visit and in both cases staff was unable to give in app points for our purchase. They took our names and number in both cases, but we never got any points.

We were taking our order with stuff not QR.

**Developer response:** Hi there! I'm so sorry to hear you never received points for your order. At the moment, our POS system doesn’t automatically connect with our loyalty system. So to receive points instantly, orders do need to be placed through the QR code on the table. For orders placed with a team member, points can be added manually afterward, and it looks like this didn’t happen on this occasion. We appreciate you letting us know and have shared the feedback internally to help tighten the process moving forward. Could you please reach out to our team at myexperience@vapiano.com.au and we will get this fixed for you.

### 1/5 — App needs to be fixed

*2025-09-25*

Received a text message to let me know about the new app. Go to download it and it won’t load. Just gives me the option of reload or close.

Have removed the app and re-downloaded it and still nothing.

**Developer response:** Hello, thank you for taking the time to leave a review, and sorry to hear the app wasn’t loading for you. We have passed this information onto our developers to investigate. We would love to chat further about your experience, if you could please contact our team at myexperience@vapiano.com.au

### 5/5 — Amazing

*2025-12-19*

App is a great touch, the restaurant is 10/10 and the service is 11/10. Customer service is kind and while ironing out initial glitches they fixed it within the same day and it’s a no brainer to dine here alongside this app. Recommend!

**Developer response:** Thank you so much for the kind feedback! We’re thrilled to hear you enjoyed the restaurant, the service, and found the app helpful. Our team will be so happy to read this. We really appreciate the recommendation and look forward to welcoming you back again soon 😊🍝

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*