# Vast Bank Mobile — user reviews > 26 indexed App Store user reviews of Vast Bank Mobile by Vast Bank N.A., rated 3.39/5 from 83 ratings. - Source: https://appshunter.io/ios/app/vast-bank-mobile/id1572241586/reviews - App overview in markdown: https://appshunter.io/ios/app/vast-bank-mobile/id1572241586.md - Rating breakdown: 5★ 38 · 4★ 9 · 3★ 8 · 2★ 3 · 1★ 25 ## Newest reviews (6 of 26) ### 1/5 — Hard to open even impossible *2021-11-15, version 1.3.0* Stupid thing is that it doesn’t say why I am not able to open account Very hard to open I mean mot possible!!!!!! Stupid!!!! **Developer response:** We're very sorry to hear about your experience! ### 1/5 — Login failed. *2021-11-08, version 1.3.0* After creating an account with them I can’t login saying login failed and I know exactly the password I used. Then while trying to reset the passphrase it’s saying no security question and answer to reset your passphrase. Very bad of this application. I give them zero star. **Developer response:** We're sorry to hear about your experience! Thank you for your feedback. We recently had a surge in demand for app downloads and account applications, which put a strain on our systems and caused some unexpected bottlenecks. Our engineers have resolved the login issue and the application is working properly. Hoping you'll give us another shot! ### 1/5 — Authentication error *2021-10-02, version 1.2.0* After a successful account creation, I wasn’t allow to login, please fix this. **Developer response:** Apologies - that is frustrating. Everything seems to be working in regards to login and authentication. Give it another shot and let us know how it goes. ### 1/5 — Wasnt able to open an account *2021-09-29, version 1.0.0* I was excited when cast bank announced they were offering crypto, however it’s been a mess trying to open an account. Kept getting “ unable to open account, contact customer service. After more than 10 times trying I am giving up. Will stay with Gemini for now. **Developer response:** So sorry to hear about your experience, but thank you for the feedback. For what it's worth, we recently pushed an update that includes a few bug fixes and a variety of app enhancements. We hope you'll give us another shot soon. ### 2/5 — Login issues *2021-09-28, version 1.0.0* I like the app and the company. Buying bitcoin from a bank is interesting. However, I have FaceID (iOS) enabled to login to the app. Every time I open the app, it scans FaceID, but still requires me to login with email and password. Makes no sense, and wastes time. **Developer response:** We really appreciate your feedback regarding the login issues. We’re happy to report that we’ve improved this functionality in our latest release. Thanks so much for continuing to support us as we make improvements. ### 1/5 — DON’T BANK HERE !! *2021-09-26, version 1.0.0* So I’ve tried Webull, Robinhood, coinbase, and a few other crypto trading platforms. I also bank local AND national and have several bank accounts with major well known banks. This bank rejected me for a bank account with them !! Are you kidding me ?? Is this a joke ?? DO NOT TRUST THIS BANK WITH YOUR MONEY !! THEY OBVIOUSLY HAVE NO IDEA WHAT THEY ARE DOING !! And before you share a scripted response to try and make your bank look good and ego feel better, I do risk management for a living…. IDIOTS !! **Developer response:** We’re very sorry to hear about your experience. Obviously we wish it had been smoother for your. Thank you for your feedback, we'll use it to keep improving. ## Most critical reviews (10 lowest-rated) ### 1/5 — Do better *2022-11-11, version 1.7.4* Super suspicious app, can’t delete. Wouldn’t trust it. ### 1/5 — Bank closed my account without cause *2022-06-22, version 1.7.4* RUN away from this bank. My crypto checking account was closed without notice for no reason. I received a email stating my account was being closed. I contacted the bank and received no useful information to explain the closure. Never do business with this bank…… RUN AWAY **Developer response:** Please contact our crypto support team via email so we can sort this out - cryptosupport@vast.bank. ### 1/5 — Extremely Bad Experience with this Bank *2022-03-24, version 1.7.3* I downloaded the vast bank app and went trough the registration process, after successfully completing registration I funded the account and bought some crypto. About a day later I was locked out of my account and I did not receive an email stating the reason why. So I called customer service and had to provide my FULL social security number over the phone in order to verify the account. Vast bank should inform customers that they are going to perform accounts reviews before completing registration and allowing customers to transfer funds into the account. The experience has been very frustrating and agravating. I just hope to get my money back in a timely manner. **Developer response:** Thank you for your feedback, that sounds frustrating. We're always looking to improve user experience. ### 1/5 — Cant login 403 error *2022-02-15, version 1.6.3* Hi, please fix login page, when im trying to login i see 403 error ### 1/5 — Login issues *2022-01-22, version 1.6.1* Suddenly I can’t login anymore **Developer response:** Hey there, sorry to hear about this! Contact our support teams directly at cryptosupport@vast.bank so we can help you troubleshoot. ### 1/5 — Incompetent back office at vast bank *2021-12-23, version 1.6.1* I made a mobile deposit of a check that was given to me by a corporation then suddenly my deposit disappeared and there is no information about it on the app so I called the 800 number and it seems like some incompetent loser in the back office decided on their own without verifying anything that the check was no good so they rejected it and closed the account .What pitiful bunch of losers .I would not bank with them again I recommend you stay away from them **Developer response:** Very sorry for your frustrating experience and thank you for your honest feedback. ### 1/5 — Selective Banking *2021-12-20, version 1.6.0* I was denied was told selfie, passport and provided information not preferable. They may flop soon others having troubles signing up too. More banks in the sea with crypto plus old school banks getting on board with crypto. I have 1 on November 24 somehow 5 showed. I put back on December 20 after noticing it. **Developer response:** Thank you for the positive review! ### 1/5 — Can’t login *2021-12-16, version 1.6.0* I created my account and funded it was pending for days Now I’m unable to login anymore and my money was taken **Developer response:** Apologies for the confusion, but we can assure you your money wasn't taken. Please contact our crypto support team to help you get logged in - cryptosupport@vast.bank. Thank you. ### 1/5 — Not Impressed *2021-11-18, version 1.3.0* I saw this and thought I’d signup. Read the reviews both positive and negative and have to agree with the negative reviews. I just set it up and on trying to sign in for the first time it’s rejecting my login details. In my opinion, if it’s so glitchy that you can’t even sign in using the proper credentials, you definitely shouldn’t trust it with your money and cryptocurrency. **Developer response:** Thank you for the feedback. We're improving our product daily. Thank you for giving us a shot. ### 1/5 — Money lost.. No one Answers The Phone or emails Back *2021-11-16, version 1.3.0* Just set up an account with this bank. Over a thousand dollars stuck in there for weeks in pending status. No one ever answers email or phone numbers. Tried all their numbers local and 800. Makes you wait in hold for half hour then says to call back. Don’t trust your money in here because you will have no control over it.. **Developer response:** Apologies for the inconvenience! We've experienced unprecedented demand since we launched and have admittedly been more delayed in service responses than we'd like. We're a federally regulated bank, so you can DEFINITELY trust your money here. Thank you for giving us a shot. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice *2021-11-17, version 1.3.0* Good app ### 5/5 — Easy to use *2021-11-09, version 1.3.0* Been using Vast as a bank for years. The crypto app is super easy to use, and I buy ETH straight from my checking account. #ToTheMoon! 🚀 **Developer response:** Thank you for the positive feedback. We're glad to hear about your positive experience! ### 5/5 — So easy to set up! *2021-11-09, version 1.3.0* Made an account this morning. Can’t wait to get my black debit card for my crypto account! **Developer response:** :) ### 5/5 — Best of both worlds !!! *2021-10-29, version 1.3.0* I appreciate you guys!!! love the line up so far all winners except you are missing the greatest of them all.Please list XRP!!!!!! ### 4/5 — Stuck at debit card *2021-11-08, version 1.3.0* I’ve done everything needed to be done, I got to the maybe the last stage where I’m suppose to select a card design I want and I get error message. Why is it like that please look into this Thanks I’m giving it 4 stars **Developer response:** Dang, so sorry to hear about your experience. Our developers are looking into this. We'll get it right. ### 3/5 — I’m scared but Lemme try *2022-09-13, version 1.7.4* From the reviews seen here I’m scared but lemme try depositing $10 and see if my money gets stolen 😅. I will be back with feedback ### 3/5 — Okay *2022-01-01, version 1.6.1* Positives: -Creating an account was smooth and easy enough; open and usable in minutes -Interface is free from clutter, easy to understand and operate; buying, selling, transferring, all a breeze -Customer support has been reliable and helpful; anytime I’ve had an issue it’s been resolved and clarified -1% fees on all crypto transactions doesn’t seem too bad compared to what I’ve seen but I could be uninformed Negatives: -Lack of accessibility with regards to account; changing address, e-mail, other personal touches, aren’t possible from the app -App only platform hurts; no desktop version is available to my knowledge -No crypto price tracking or charts; all you can see is the current price -They give you access to your initial deposit right away, but after that it’s 5+ days to wait for A2A transfer, 9+ for mobile deposit, that can be lessened with account maturity; universal bank standards I was told, and I’m sure others can vouch for, but being given immediate access to the first deposit and having to wait for every deposit afterwards? Non-sense. Overall: Given the competitive nature of finance apps, there are certainly better options on the market than this. It’s too limited as both a banking app and as a crypto app. I appreciate the push for innovation/integration but if you already have a checking account, I’d stay away from this bank until it rolls out more features to set this service apart from what other crypto apps have to offer. **Developer response:** Whoa, that's a ton of feedback! Thank you so much for the detailed review, we're always looking to improve user experience. ### 3/5 — Vast *2021-11-14, version 1.3.0* I can’t find where to send bitcoin out from vast to another wallet. It’s disgusting **Developer response:** Our self-service platform doesn't support wallet-to-wallet transfers at the moment. Sorry for the inconvenience! ### 3/5 — New Customer *2021-09-20, version 1.0.0* Not Working Just Yet ### 2/5 — Transfer issue *2021-11-14, version 1.3.0* I can’t link my other account manually and not everyone have online to access to his/her account please try to update the app **Developer response:** Thank you for your feedback, we're always looking to improve user experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*