# Vault - Hide Photos and Videos — user reviews > 54 indexed App Store user reviews of Vault by NewSoftwares.net, rated 4.40/5 from 56 ratings. - Source: https://appshunter.io/ios/app/vault-hide-photos-and-videos/id1022795831/reviews - App overview in markdown: https://appshunter.io/ios/app/vault-hide-photos-and-videos/id1022795831.md - Rating breakdown: 5★ 33 · 4★ 17 · 3★ 3 · 2★ 0 · 1★ 3 ## Newest reviews (12 of 54) ### 4/5 — Please open the main login screen of your Vault, tap Forgot Password an immediate email will be sent *2026-02-12* Pls ### 4/5 — Pin access *2024-08-11* This app is good but developers.. how do i review my new pin? Im stuck on the password and when i press forgotten password, it says sending pin and I don’t where to view it to access my library… cheers ### 4/5 — Video playback *2022-06-20* I like the app and had been using for quite sometime. But with vault version once video clips are moved to the vault under video, it cannot be opened or played back. It will show number of videos in there but cannot be opened. ### 3/5 — Updated to Vault *2021-01-16* App just updated to Vault without notice. Vault is a downgrade on Folder Lock It no longer has fingerprint recognition! ### 4/5 — Did the job! *2019-11-27* This app did the job I am looking for. Wish that no one could access from the back-door of the app.! Keep up the good job. ### 4/5 — Nice *2018-12-07* Great product. Thanks. ### 3/5 — Premium future pack *2018-10-28* Hi,Your premium future pack is monthly or one time payment? **Developer response:** Thank you for showing interest in purchasing our product. It has only a one-time purchasing cost. Thanks, Folder Lock Advanced Team. ### 4/5 — Good App *2018-08-19* I like this app because of the privacy it provides me. The only thing is it has a few bugs that need to be fixed. I can be using it and besides constantly flipping me out to the Goggle page sometimes it takes me out of the app completely when I’m trying to return to the app from Goggle. It does that quite a bit and it gets really tiresome. Other than that I like the app. ### 1/5 — Don’t bother, waste of money *2018-02-05* Don’t waste your money, paid £3.99 and it doesn’t work. Contacted the developers and was told not to uninstall it!!! But wait for an update that will correct the problem. So,,,, I’m waiting, and waiting and waiting!! You get the picture. ### 1/5 — Re: Its bad *2017-10-30* Does not what they say....deleted and reloaded it several times on IPAD Pro. Will not upload WiFi as advertised, I cannot even believe that Apple lets this kind of garbage in their store. I have spent way to much money on apps that don’t work......and this is one of them ....Do NOT buy!!!!! ### 4/5 — GOOD APP *2017-10-18* needed app locker ### 4/5 — Does what I need *2017-09-26* I paid the $ for the pro app so I can access it quicker via touch feature. I wish it would stop asking me to rate it 5 stars. That's why I'm reviewing with the hopes the prompt goes away. It has wasted enough of my time. Hope this review stops the prompt asking me to rate. It needs to implement flipping of images and video. ## Most critical reviews (10 lowest-rated) ### 1/5 — Space *2025-11-30* Not enough space to download pics and videos, requesting a refund ;( ### 1/5 — Facing a problem *2025-08-02* Unable to get mail if i forgot the password to change the registered mail I’d **Developer response:** We have tested the same scenario on our end, and we are successfully receiving emails through the "Forgot Password" option. If you're not receiving the email, it likely means you did not set your email address during installation. Please record a screen video of the entire process from the beginning and send it to support@newsoftwares.net so we can review it further and assist you accordingly. Thank you, Vault Team. ### 1/5 — Unable to see videos after adding in vault. *2022-08-24* after adding a video in vault, i am unable to see my videos in the folder. **Developer response:** Sorry for the inconvenience, kindly contact us at support@newsoftwares.net and explain your issue in detail with the screenshot (if any) so we can guide you accordingly. Thanks, Vault Team. ### 1/5 — Not working in iPhone XR *2020-12-16* Not working in iPhone XR ### 1/5 — Can not add photos *2020-10-29* App is not adding new photos ### 1/5 — Не работает на IPhone 11 *2019-11-12* Данная программа стояла на iphone6 все работало нормально, приобрёл iphone11, после переноса всей информации с одного телефона на другой невозможен вход в программу, при загрузке сразу вылетает, не понимаю почему🤷‍♂️. Поправьте пожалуйста. ### 1/5 — Worked fine until now *2019-10-20* I have been using this app for a long time and it seemed fine but lately I haven't been able to open the Notes section in the app at all. It logs in fine and gets me to videos and pictures but the moment I click on the ‘Notes’ section or the ‘Wallet’ section, the app crashes. I haven’t been able to retrieve any of my data so the app seems useless for me now! **Developer response:** Sorry for the inconvenience, our development team is working on releasing an update for Folder Lock Advanced so this will be fixed in a future version. Thanks, Folder Lock Advanced Team. ### 1/5 — Good App idea, but No Support or Updates, Potentially a Con *2019-06-22* I like the app, very useful, but there have been no updates to the app for a long time. However, now there there is a all new same app, Folder Lock Advanced Pro at version 1.2.2 released 5 months ago, which coincidentally is the very same version of Folder Lock Advance app released 1 year ago. Release an app, charge for it, stop updating it, change its name, re-release it, charge again for it, etc, etc. Folder Lock, Folder Lock Advanced, now Folder Lock Advanced Pro. Support is terrible, the developer ignores support emails requesting help. Buy something else. **Developer response:** Sorry for the inconvenience, in the coming future there will be an update very soon. ### 1/5 — Stopped working *2018-08-19* App has stop working my pics and data is in this app but now app not open plz help immediately ### 1/5 — DO NOT TRUST IT! *2018-06-05, version 1.2.2* Just tried to get into my folder and when I opened app it’s telling me that the application has stopped working then it shuts down!! What’s going on? I’m distressed ! Does this mean all my stuff o had saved is now lost?! I need help and information please. Now they have an advanced version and basically all my documents are GONE!!! No help with the situation either! DO NOT TRUST THIS APP!!! DO NOT RISK LOSING ALL YOUR IMPORTANT DOCUMENTS! Absolutely terrible! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2024-06-06* I like it . ### 5/5 — Very good *2023-03-01* This is a very good transfer and lock program. Used it for years, and compared with other paid programmes. Highly recommend 5 star **Developer response:** Thank you so much for your encouraging star ratings! ### 5/5 — Help *2022-02-23* Help me recover my password please i forgot it and its not sending new password to my email or number **Developer response:** Please open the main login screen of your Vault, tap Forgot Password an immediate email will be sent to your provided email ID containing your password. Thanks, Vault Team. ### 5/5 — This is the BEST APP EVER!!!!!!! *2020-07-04, version 1.2.4* I love this app so much!!!!!! Don’t want all of your info in “the cloud “? I keep all of my passwords ( incase the cloud goes down or can’t get in) . Once it is in there you can access it offline (saving data minutes). Once you put a photo in it, deleted it, then delete the deleted file before you auto back up when charging on wi-if and all of your eggs are NOT IN ONE BASKET!!!!! Thanks FOLDER LOCKER!!!!!!! ### 5/5 — Great App!!! *2019-01-01* I had to buy this app as my previous security app is no longer supported! I wasn’t sure what I was in for but I’ve been presently surprised… ### 5/5 — It’s awesome *2018-08-06* I love it ### 5/5 — A complete app for privacy *2018-02-04* A one stop solution to your stuff ### 5/5 — FolderLockAdvanced *2017-09-30* Yeah, loving it ! ### 5/5 — @fereydoun777 *2017-09-26* 👍👍👍👍 ### 5/5 — 👍 *2017-08-10* So far so good. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*