# Vault - Hide photos & videos — user reviews > 366 indexed App Store user reviews of Vault by NQ Mobile Inc., rated 4.20/5 from 8,687 ratings. - Source: https://appshunter.io/ios/app/vault-hide-photos-and-videos/id513852898/reviews - App overview in markdown: https://appshunter.io/ios/app/vault-hide-photos-and-videos/id513852898.md - Rating breakdown: 5★ 6,056 · 4★ 900 · 3★ 475 · 2★ 356 · 1★ 900 ## What do users think of Vault? Overall sentiment: negative **Pros** - 🔒 Secure storage - 👍 Easy to use - 🚀 Reliable performance **Cons** - 🐛 Frequent crashes - ⚠️ Unreliable cloud backup - 🔑 No password reset option - 🤖 Poor customer support **Commonly reported bugs** - App crashes when importing photos - Unable to log in on new devices - Cloud backup not working **Most requested features** - Ability to recover deleted data - Option to start gallery from most recent photos - Fingerprint/Face ID support ## Newest reviews (12 of 366) ### 3/5 — Tovio!!! *2026-07-28, version 4.6.52* So I e been using Vault for about 13 years now. Nice app. Today I go to open it several times and the Tovio advertisement is the only thing I see. I can’t click out of it. I can’t let it play then get rid of it to open the app. Nothing! Help PLEASE! ### 3/5 — Help me *2026-07-22, version 4.6.52* How to unlock my vault i forget my password:( ### 3/5 — Works but when it wants to *2026-06-01, version 4.6.46* Program wants to glitch out a lot. Does not like larger file video. Not even large ones it will glitch out before it’s done and constantly telling me I don’t have space and upgrade to premium and on the same page shows I’m paid up and premium user. I have plenty of space but won’t even attempt to back up the data. No customer support number I could find. Needs to be better support. Simple pictures and really low data videos it’s just fine. ### 2/5 — App Stuck *2026-05-30, version 4.6.46* My app is stuck when i trying to open app it’s immediately close i dont know why please somebody help me to resolve this issue ### 4/5 — အမှတ်တရပုံများ *2026-01-21, version 4.6.34* I’m ### 1/5 — Cobrança sem dar o serviço *2025-09-29* Fizeram a cobrança de um ano. Quando fiz a troca do celular pedi meus arquivos e o premium parou de funcionar . Relatei o problema e fui ignorado pela empresa. ### 1/5 — My vault stops loading *2025-09-21, version 4.6.20* Please I have been trying to open the app it’s refusing to open and I have a lot of documents inside ### 1/5 — My vault stops loading *2025-08-04, version 4.6.18* Please I have been trying to open the app it’s refusing to open and I have a lot of documents inside ### 1/5 — Annoyed *2025-07-03, version 4.6.18* I’ve been trying to contact them for months about the app crashing I can’t get in to it and I just want my pictures man! ### 1/5 — التطبيق يقلع ثم يفصل *2025-06-04, version 4.6.18* للمره الثانيه هذه الحافظه تخسرني ملفات مهمه ارجو المساعده لان التطبيق حاولت استعيد صور او بقى معلق ع 10/60 ويفصل ارجع افتح او ادخل الرمز وع نفس الوضع يفصل ### 1/5 — Lost everything since the update years back *2025-06-04, version 4.6.18* Lost everything since the update years back, keeps on asking my username password now which was not a case before which only asks for a pin code before the update. Customer service is unresponsive to retrieve all the date I lost. ### 3/5 — Hey *2025-06-01, version 4.6.18* I wasn’t able to export my files from the vault app but I deleted the vault app and installed it again but I didn’t find my pictures and videos on the vault app. What should I do because I haven’t important pictures and video that I kept on the vault app? ## Most critical reviews (10 lowest-rated) ### 1/5 — Locks me out *2026-08-22, version 4.6.52* Worked great at first, sometimes you have to watch a commercial be for it opens. Now, you watch the commercial and it still will not let you open the app. You constantly have to restart the app to make it work. It’s very annoying. ### 1/5 — Bugs and don’t work *2026-07-09, version 4.6.50* This app worked for a short time. Then it stop and all my pictures and videos are lost in the app. I have been able to get in because it closes out every time. ### 1/5 — No support *2026-06-05, version 4.6.46* I reached out to support And they have not contacted me. ### 1/5 — Lost data *2026-02-17, version 4.6.34* It’s been a number of years already, the lack of customer is crazy. I had lots stored on this and I know I’m not the only with the same problem. Lost password = Lost account They must have gone thru some update so I would just use a more trusted source. ### 1/5 — Cannot recover access to my media — support not responding after multiple attempts over months !!! *2026-02-15, version 4.6.34* Warning folks !!! This App has challenges !! I lost my Vault passcode and can’t access my hidden photos/videos. I have contacted support multiple times for months and have not received a resolution. The app still recognizes my email but I need a working recovery path and clear restore instructions. ### 1/5 — Forgotten info *2026-01-10, version 4.6.34* There has to be an easier way to retrieve my password then trying to GUESS my username after YEARS ### 1/5 — Have another option *2025-12-08, version 4.6.34* I have used this app for many years. Recently I went to access my hidden files and everything is GONE. I am devastated and have spent many hours trying to do research to online of how to back up and recover some things from this app. I hope they can get back to me quickly and this is all a misunderstanding. ### 1/5 — No puedo entrar al Vault *2025-11-14, version 4.6.30* Cuando voy a entrar a la aplicación simplemente se cierra sola y lo intento otras y vuelve a hacer los mismo que puedo hacer para restaurar y salvar todo lo que está dentro de la aplicación ### 1/5 — Aplicativo dando erro de rede!!! *2025-10-02* Renovei minha assinatura Premium…mas não estou conseguindo acessar…sempre dá erros rede!!! O que fazer pra solucionar o problema? ### 1/5 — Trash *2025-10-01, version 4.6.20* Doesnt even work anymore… keep getting a network error when signing in… and creators gone ghost feel sorry for those who paid for a unusable app ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-08-20, version 4.6.52* Excellent app! ### 5/5 — Love it *2026-08-16, version 4.6.52* The best photo pic hide app I’ve ever used, the storage is endless ### 5/5 — So Good *2026-07-19, version 4.6.52* very Nice ### 5/5 — Lovely *2026-07-09, version 4.6.50* Really it’s a lovely app ### 5/5 — Seguridad *2026-06-11, version 4.6.48* Super útil y confiable ### 5/5 — Lovely *2026-03-08, version 4.6.36* Really it’s a lovely app ### 5/5 — Need *2026-02-05, version 4.6.34* If you want to make sure that nobody’s going to see any of your pictures or videos without any doubt, the Vault is the app to get the only somewhat negative thing about it is if you lose it and get a new phone it’s oh well it was impossible for me to get my data from my old phone on that app could get that back. Had my baby pictures of my kids. ### 5/5 — Y *2026-01-15, version 4.6.34* Y ### 5/5 — Não consigo acessar minhas fotos e vídeos !! *2025-05-29* Eu não troquei minha senha e está dando senha incorreta . Estou sem poder acessar todas as minhas fotos e vídeos !! Me ajudem por favor !! 😭😭 ### 5/5 — I want to backup my photos and videos *2025-05-16, version 4.6.18* Before may2025 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*