# Vault - Lock Photos & Videos — user reviews > 14 indexed App Store user reviews of Vault by Pragmatic Software Solutions, rated 3.55/5 from 22 ratings. - Source: https://appshunter.io/ios/app/vault-lock-photos-and-videos/id1171328572/reviews - App overview in markdown: https://appshunter.io/ios/app/vault-lock-photos-and-videos/id1171328572.md - Rating breakdown: 5★ 10 · 4★ 4 · 3★ 1 · 2★ 2 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t save photos from… *2022-04-18, version 1.3.1* What’s the point of this app if it can’t access the hidden folder already in your photo phone library? Pointless. ### 1/5 — no longer support *2021-07-03, version 1.3.1* It crashed when I update to ios14, please fix it. ### 1/5 — Needs to be updated. Not compatible with iOS 13 *2020-08-13, version 1.3.1* This app was good until recently the app crashes when you try to share something or when trying to look into the bookmark/history section. ### 1/5 — Lacking Support for iPhone XS *2019-01-11, version 1.3.1* This was my favorite vault app when I had my iPhone 8 Plus, but after upgrading to an iPhone XS, the app will not launch. Support appears to have halted even though I purchased the premium version. I’m sad that this hasn’t been addressed yet. Please fix it! ### 1/5 — Unhappy *2017-01-30, version 1.1* I'm very unsatisfied with this all. I downloaded all of my pictures onto it and selected them from my phone. After doing this the app would no longer let me put my password in and would kick me off. So I had to delete the app because it started to mess with my phone. I lost all of my pictures and I am very unhappy. ### 2/5 — Want to like it *2017-07-19, version 1.3* I like the layout and functionality, but it is very limited in file formats it supports. I also tried to contact the developer and got zero response. I would say even though I like the app it is a no go for support and it's limited file support. That's too bad. ### 2/5 — Issue *2017-05-08, version 1.2.2* I forgot the email that I used for the app, it won't tell me. ### 3/5 — Works Fine For Pictures, But... *2017-05-16, version 1.2.2* The app works fine for saving pictures. You can save them & if you want you can export them back out to the camera roll. Videos are another thing. If you save a video, it saves it fine. The only issue is trying to put it back onto the camera roll. The only way that I have found to get the video back to the camera roll is to save it to DropBox and then use the DropBox app to save it to the camera roll. I tried using the "Save Image to Camera Roll" didn't do anything. There's also the option of "Save to iCloud" and that didn't work either. I sent feedback to the developer a while ago & it still doesn't work with this version. If you only are saving pictures, it works great. Just don't save any videos. ### 4/5 — Engineer *2020-11-13, version 1.3.1* Excellent App ### 4/5 — Great app *2017-09-24, version 1.3* I have been using the app for quite a while and until now everything is great. Just one question to the developers. Do you guys plan to keep updating the app now that iOS 11 is out our will you drop it? ## Most praised reviews (4 highest-rated) ### 5/5 — Nice *2018-11-07, version 1.3.1* It’s very useful app i used it for long time but the issue that it’s not compatible with iphone XS .. please upgrade the app to work with i phone xs .. waiting for your respond ### 5/5 — Great app! *2017-01-03, version 1.1* This app keeps photos and videos safe fast and easy to use and no extra ads constantly. Best app like this to download. ### 4/5 — Great app for pictures *2017-05-29, version 1.2.2* The interface is nice and smooth. Controls are simplified. Plus you you dont have those annoying ads. Thats the sole reason why I picked this app. Touch is functionality is a plus. Haven't tried saving videos to it yet. Overall looks like a good app ### 4/5 — Good app *2017-03-20, version 1.1* Works good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*