# vcita Mobile CRM — user reviews > 86 indexed App Store user reviews of vcita Mobile CRM by vCita Inc., rated 3.46/5 from 111 ratings. - Source: https://appshunter.io/ios/app/vcita-mobile-crm/id1025423769/reviews - App overview in markdown: https://appshunter.io/ios/app/vcita-mobile-crm/id1025423769.md - Rating breakdown: 5★ 59 · 4★ 4 · 3★ 4 · 2★ 10 · 1★ 28 ## What do users think of vcita Mobile CRM? Overall sentiment: negative **Pros** - 📅 Excellent scheduling and appointment management - 💰 Integrated payment processing - 📧 Client communication tools (email, SMS, messaging) - 📱 Easy to use interface - 🔗 Website integration and client portal - 📊 CRM functionality for client management - 🤝 Good customer support (when available) - 📈 Helps business organization and growth - 🔄 Google Calendar integration - 📝 Document storage and e-signature features **Cons** - 🐛 Frequent crashes and freezes - ⏱️ Extremely slow performance - 🔐 Persistent login issues and forced logouts - 📵 App doesn't load under cellular data - ⚠️ Inconsistent functionality across devices - 🔄 Requires frequent app restarts - 💸 High pricing for features - 🎨 Outdated and unpolished interface - 🆘 Poor customer support responsiveness - 📱 Mobile app significantly lags behind web version - 🔧 Bugs never fully resolved - 📊 Data loss incidents reported - ⚙️ Complicated setup process **Commonly reported bugs** - App crashes on launch or during use - Login loops preventing access - Screens don't load on cellular data - Calendar won't load or edit availability - Back buttons unresponsive - White screen on iPad - App freezes when opening links or attachments - Spinning loading icon stuck indefinitely - App incompatible with iPhone 16 and iOS 11+ - Forced logout every 4 minutes - Clients page crashes on click - Contact form missing send button - App won't open after updates - Data loss of patient records - URL error redirects on app open **Most requested features** - Update and modernize mobile app interface - Improve app performance and speed - Fix login persistence issues - Enable multiple users at lower pricing tiers - Allow multiple appointments scheduling at once - Support for multiple email addresses per contact - Larger text size options for readability - Deposit and partial payment invoice support - Included text message allowance in pricing - Dark mode option - Better iPad/tablet compatibility - Improved calendar editing functionality - Facebook integration - Spreadsheet export of all client data ## Newest reviews (10 of 86) ### 1/5 — Unbearably slow *2024-03-11, version 4.1.22* I absolutely hate using this app but have no choice given it’s the software we use for work. The app runs like it was developed in 2008 and never updated since. I have to force quit the app every time I want to reopen it otherwise nothing will load. Start up time is sometimes over 20 seconds before anything displaces on the screen and the interface is extremely laggy when it’s actually running. The whole thing needs to be fixed. Just awful. ### 1/5 — Extremely glitchy *2024-01-20* Vcita is probably the most glitchy “professional” software I have ever used. I spend more time tracking down bugs than any other software I have ever used in my 23 year career. It’s if they do it on purpose to make you frustrated. Support is responsive 75 percent of time which is pretty decent the problem is the sheet number if glitches never allows you to use the product with at least 3 open tickets with support. Very disappointing. ### 2/5 — Needs improvement *2023-12-22, version 4.1.22* It is so frustrating to have to close and reopen this app in order for it to work properly every time I have to use it. I love the features but I am also paying $60 a month and can’t use the mobile app properly. ### 3/5 — Can’t even send on contact form *2023-06-25, version 4.1.21* Want to report third bug of month and filled form out but no send button tried portrait and landscape ### 1/5 — Crappy ap *2023-04-25, version 4.1.6* I am sick to death with having the “oops” app not found, or the spinning calendar. This app is sooooooooooo poor. I have had to delete app and re download so many times it’s a joke ### 1/5 — Slow and glitchy *2022-08-29, version 4.0.10* The app is very slow and unresponsive. I often times have to close out of the app to get back to the dashboard because the “back” buttons don’t respond half the time. Very very annoying when you need to make quick changes to a schedule or accept payments. ### 3/5 — Great features but app often unavailable *2021-12-08, version 3.0.63* When it’s working the app is great. Easy to use and with great features for a thriving business. However, it doesn’t always upload. I experience temporary outages on a weekly basis. Not why there are so many glitches. ### 3/5 — Calendar is Awful *2021-08-02, version 3.0.63* Most of the components work fairly well with the exception of the calendar. I cannot Edit Availability at all. It defaults to Appointment and, no matter what input I use, it will not change. In fact, i click on a specific time period and nothing happens. I always have to go to a desktop version to edit my availability. It seems worse now that a year ago. Please fix it, ### 2/5 — Unmaintained App *2021-05-24, version 3.0.60* Love the desktop software and the scheduler on my site but this app has not been updated in over a year and it shows. App barely runs anymore and is super slow and buggy when it does open. Please update this app soon or I will have to switch to a new service. ### 1/5 — Terrible App. On par with the service vcita offers. *2021-04-09, version 3.0.60* Vcita is nerfed unless you pay high subscription fees to access basic features like having multiple users, and scheduling multiple appointments at once. The app is terrible. It simply displays the web page you would find if you logged in on a mobile browser. Incredibly slow and frustrating. In switching platforms this week. Switching to FareHarbor. Much better platform, lower service fees, and access to basic features at no extra cost. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lags very often *2026-02-11, version 4.1.38* Recently this application has been horrible across 4 different devices. It’s slow, there’s issues with logging in. Yes the devices are updated. This app needs to be updated. ### 1/5 — Doesn’t work with IPhone 16 *2026-01-27, version 4.1.38* Gives me an error that the URL doesn’t exist every time I try to open the app and directs me to a website. It has been giving me the same error since last year. ### 1/5 — Freezes *2026-01-24, version 4.1.38* Screens don’t load under cellular data. Only under WiFi! ### 1/5 — Buggy and broken *2026-01-14, version 4.1.38* I unfortunately got “tricked” into purchasing vcita when we started our small business. From day 1, we have had issues. The functions they say they have might work great if they ever worked consistently. I feel we spend more time with trying to track down why something isn’t working this week than we do using the actual software. You are better off donating any money you would spend with vcita software and doing with by hand with a notebook, plus probably would have less errors if you did on paper. ### 1/5 — If zero was an option that is what it would receive *2025-03-19, version 4.1.32* The software sometimes works sometimes it doesn’t . It’s slow. Its settings and functions are not user friendly. ### 1/5 — A joke of a company at best *2024-12-04* We had the unfortunate experience of being “tricked ” into thinking vcita was a good software. We have been using for last 5 years. In that five years, we have had non-stop issues including Vcita losing 2 entire years or over 20,000 patient records. How does a HIPPA software lose two full year of all patient records. They then asked if we could have someone rescan and label all 20,000 records? Seriously. Vcita is incredibly buggy with most features seldom working. If there is any positive, it customer support will usually respond, after 1-2 weeks, so do not ever expect any support. I would avoid. ### 1/5 — Terrible App *2024-10-16, version 4.1.32* Logs you and doesn’t let you back in. I can’t manage my scheduling outside of the desktop bc it doesn’t let you in. Will be looking for other options for my business ### 1/5 — Disappointment *2024-05-17, version 4.1.22* I have been one of the earliest adopter of Vcita since 2014 and everything seemed promising. With time the company grew up, problems with security and privacy arose, customer support quality declined and pricing has skyrocketed. As a business owner my delivery on promises made to customers are #1 priority. I have been loyal client for 10 years now and all I get is price increase every year and total silence when report issues. The mobile app is glitchy and has poor performance, the web portal has many log in issues as well across devices. I am using the basics as Mini CRM but considering finding another solution. Just wish there was an accountability and fulfillment of clients promises made. This is not the way to go VCITA! ### 1/5 — Unreliably disappointing *2024-03-23, version 4.1.22* The app is very unreliable, constantly displaying a loading icon. It requires frequent restarts. The developers should improve its functionality, especially since many of us rely on it for business purposes but are unable to use it effectively. ### 1/5 — Randomly logs you out and locks you out *2024-03-19, version 4.1.22* Probably the worst billing app in existence. ## Most praised reviews (10 highest-rated) ### 5/5 — Best CRM for any business of any size *2024-01-17, version 4.1.22* Ive been a Vcita CRM user for the past 5 yrs and I can’t even describe how much easier it has made the backend of my business. All my clients pay thru the CRM, so no more cashapp and Venmo. All of my important docs are stored in my CRM. I can send estimates with E-sign feature through my CRM. All clients get receipts for all of their payments through my CRM. My clients contact me through my CRM, so no more texting, FB messenger and iG DMs. I can even market to all my clients with the Marketing feature. This CRM will literally do everything that you need it to do. And btw they offer partnership opportunities where if you have a business like I do (marketing agency) you can white-label the software and resell it to your own clients! ### 5/5 — ROYAL ROOFING LOVES VCITA!! *2023-11-02, version 4.1.22* This Program is Excellent and well received by my clients. ### 5/5 — A must have for small businesses *2023-03-21* I have been using it since 2019 and I am pretty satisfied with it. The app has a few glitches but they keep improving the platform. ### 5/5 — Vcita is great! *2022-11-13, version 4.0.18* Fantastic service for small businesses! I’ve been with Vcita for 6 years and haven’t considered using any other company. Vcita has everything needed to run a successful small business. A+! ### 5/5 — A Great app to help your business grow *2022-06-22, version 3.0.63* 5 Stars ### 5/5 — Owner of Operation *2022-03-23* I have been using vcita for my business for about 5 years now . I wouldn’t trade it for any tool for setting up appointments, to creating invoices. I highly recommend vcita . It’s help me operate my business smoothly daily ! Aldina philpot ### 5/5 — Owner. *2022-01-07, version 3.0.63* Clients are very happy to use this ### 5/5 — Integral * Always Improving* Great CRM *2021-05-07, version 3.0.60* I have used VCitaFor years now. It is a reliable CRM. My clients enjoy the experience. It integrates effortlessly into my website. vCita is always improving. Every single customer question I have had has been addressed and, more importantly, they follow up to make sure they have met your needs. VCita is a non-negotiable in my online business. I’m the only person in my company but there are also great tools for businesses that have multiple employees. Simply, this is a must. ### 5/5 — The best booking service! *2021-03-22, version 3.0.60* When you launch a business and have no idea how people are going to react to your brand, how you are going to pay the bills, get clients, etc. The least you want to worry about it’s not following up with your clients about your address and information . That’s why it was so important for me to have a back up reminder of all that for my clients. Vcita always gives me the peace of mind of knowing my client has a virtual way of connecting with my company. ### 5/5 — Great app and platform *2021-03-18, version 3.0.60* Amazing platform to use for your business --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*