# VCU Health MyChart — user reviews > 135 indexed App Store user reviews of VCU Health MyChart by VCU Health System Authority, rated 4.62/5 from 1,837 ratings. - Source: https://appshunter.io/ios/app/vcu-health-mychart/id1581848311/reviews - App overview in markdown: https://appshunter.io/ios/app/vcu-health-mychart/id1581848311.md - Rating breakdown: 5★ 1,288 · 4★ 106 · 3★ 48 · 2★ 33 · 1★ 70 ## What do users think of VCU Health MyChart? Overall sentiment: neutral **Pros** - 👍 Convenient access to medical information - 🚀 Timely test results and appointment updates - 💡 Ability to communicate with providers - 🥰 Helpful for managing complex medical needs **Cons** - 🐛 Messaging issues and lack of provider responsiveness - 🤔 Difficulty navigating and finding information - 🤷‍♀️ Inconsistent user experience across providers - 😞 Billing and payment challenges **Commonly reported bugs** - Broken links and inaccessible reports - Inconsistent data synchronization - Login and account management issues **Most requested features** - Improved messaging and provider communication - Streamlined appointment scheduling and check-in - Enhanced data visualization and interpretation - Ability to update personal and medical information ## Newest reviews (14 of 135) ### 2/5 — Response Time *2026-06-03, version 11.7.2* My grandson sent a message on May 11 th and has yet to get a response from anyone! ### 2/5 — Updating information *2026-04-16, version 11.5.2* Updating information is a nightmare. I am no longer in United but the app keeps directing me to United to get appointments. I have on numerous occasions informed VCU customer service however - no change. Ugh! ### 3/5 — Printing *2026-02-22, version 11.5.2* This is not user friendly and won’t allow me to print future appointments ### 4/5 — My Chart *2026-02-19, version 11.5.2* The system is not very user friendly. As I type my message, my last few words are covered by a reddish “veil” stating the draft is being saved. ### 3/5 — App is not helpful for some things *2026-02-15, version 11.5.2* The app is awesome in communication with current drs but if you have a need to find another Dr in the VCU group to make a appointment with you can’t My husband needs to see a foot Dr and his primary Dr is not in the vcu network so anyone she refers is not in the vcu network Due to my husbands health history I want to try to keep all his specialists within vcu network Thank you ### 3/5 — Bill section *2025-12-12, version 11.5.2* Would be an excellent app if the bills actually showed. I have been having trouble with trying to pay my minor daughter’s bills due to the billing structure at Vcu while not being able to view my daughter’s bills in the app. I work 8-530 and the billing department is only open 9-4 so the app would be convenient if that part of the app actually worked. ### 3/5 — Billing *2025-10-03, version 11.5.2* You seem to not be able to understand that I pay cash at every visit. Even when I give you the receipt numbers. You just increase my anxiety by increasing the amount I owe. So much for health care. ### 4/5 — Heads above the competition *2025-07-03, version 11.3.3* This is a great app. Intuitive. The dashboard includes most of the categories patients need. Messaging is easy, although the standard categories are lacking. My health is somewhat complicated & I can do pretty much everything I need through the app. I’ve previously received care at all of the other mid to larger size hospitals in RVA & this app leaves the others in its dust. ### 5/5 — VCU *2025-05-21, version 11.3.3* The best healthcare, around, great Drs, staff and coordinators, never had any issues, ever! I love VCU! ### 3/5 — Messages *2025-05-20, version 11.3.3* I’m not sure how many times you have sent me messages to go to my chart. To view your “messages “. Then when I go to messages on my chart there is nothing new there. So I then search under visits and test results and there is nothing new. How do I find what you have sent me? This is very annoying. ### 5/5 — Mr Mike Smith *2025-05-11, version 11.3.3* Great service and the best Dr's. VCU found my illness and no other facilities in Richmond could find it. The NPN are very knowledgeable and well educated. ### 5/5 — 6 years and counting! *2025-05-05, version 11.3.3* I’ve been using for 6 years and it’s very easy to use! ### 5/5 — D Dube *2025-05-01, version 11.3.3* Dr. Arlene Bohannon , Ms Snead, RN and Team…Complex Care Dept…. Cedrika and Annie are above AmazingI have nothing but absolutely wonderful things to say with my care with the Complex department and team. I also need to include all the other physicians that I’ve seen having injections with through radiology labs everybody at the front desk just my whole experience with VCU has been amazing, but I really contribute all of this to Dr. Arleen Bohannon and her team. …. I I do get frustrated with scheduling with other departments like Dermotology that seems to be one of the worst and I’ve had problems with the infusion department scheduling in the past but over all, VCU has been absolutely amazing. I feel very, very fortunate to be part of Dr. Bohanon at the Complex CARE …. I know I’m a lot and I really think each and everyone of you. You are all so appreciated by me. ### 3/5 — I’m very confused about what this is *2025-03-31, version 11.1.6* This could be laid out better so we know what we’re answering… ## Most critical reviews (10 lowest-rated) ### 1/5 — VCU App *2026-06-25, version 11.7.2* The app is not working for the video conference. I checked the hardware yesterday and for whatever reason it’s not working this morning so we are unable to proceed with our appointed time. Not sure how to get around this problem, but this is very distressing. This is the second time that we’ve experienced problems with the app. The last time was over the appointment. ### 1/5 — Hated *2026-04-24, version 11.5.2* Hard to use to get in ### 1/5 — Permanently disabled for life😡 *2026-04-05, version 11.5.2* Had surgery and now infection is back and I’m screwed for ever ! Got 0 help from vcu……. ### 1/5 — Appt scheduling *2026-02-23, version 11.5.2* The app no longer allows me to schedule directly with my provider and regular doctors do not show up in the app ### 1/5 — Not user friendly *2025-12-30, version 11.5.2* I can Never find a doctor on your website. It just sucks. I’ve decided to go to another healthcare network bc VCU is disappointing to American citizens bc they put non citizens first. You’re Not American. You’re a foreign hospital now. Traitors. ### 1/5 — VCUHealth *2025-09-20, version 11.3.3* I have found areas in the system to be very difficult to navigate and offer limited options for searching for medical records. Example: looking for burn clinic medical records. Burns are not listed as an option, and there is no space to search for other clinics. Specifically linking to other medical records. ### 1/5 — Weird new glitch *2024-10-18, version 10.7.3* The “schedule an appointment” button is pinned to the shortcuts area, and is not able to be removed, even when you go to customize shortcuts. This is frustrating because it then only allows 3 shortcuts, eliminating quick access to everything I need. The “schedule” button is pretty useless anyway because VCU doesn’t even use this feature for most of their providers. So the fact that a useless button is forced and taking up space? Oops. Also, appreciate that refill requests can go through the meds list now, however in the rx details, there is no information on how many refills a doctor has written for (even under the heading “refill details”… only shows “quantity” and “days supply”) ### 1/5 — Transcript *2024-07-01, version 10.7.3* None of my information or interactions are available. ### 1/5 — No horizontal scroll on wide reports *2022-09-27, version 9.8.4* My procedure report is too wide! I can only read the left half of the report ### 1/5 — Nothing works. Reports and links lead nowhere *2022-06-08, version 9.8.4* Links to visit information don’t work. Reports can’t be downloaded. The worst app for patients. ## Most praised reviews (10 highest-rated) ### 5/5 — Physician Recruiter *2026-07-08, version 11.7.2* Fantastic ### 5/5 — Love my VCU drs , love my chart. Thank you all!!! *2026-06-10, version 11.7.2* Best doctors in the world ### 5/5 — 1st visit *2026-03-24, version 11.5.2* Everyone was so nice and helpful ! All went smooth and on time So organized ### 5/5 — App is easy *2026-03-03, version 11.5.2* The app is easy to navigate and I can refill my prescription in the app. ### 5/5 — Patient services *2026-03-02, version 11.5.2* As usual My Chart gives you quick and reliable information you need from your provider. Thank you for all your support and assistance. ### 5/5 — Get the app boo<3 *2026-02-22, version 11.5.2* This app is amazing!!! I’m not a bot either, just a regular teenage girl. You got a quick question and need an answer? They respond overlyyyy fast , ive sent them messages at 2am, had a response by the time i woke up. You can see all of your documents, make appointments, etc. they knew exactly what they were doing with this one. ### 5/5 — My Chart *2025-11-25, version 11.5.2* It’s a very nice app and it’s very informative to access your information or get a message to your doctor. 🥰 ### 5/5 — VCU is on the way up as the 1 Medical Hospital *2025-11-18, version 11.5.2* Five stars ### 5/5 — MyChart is wonderful *2025-11-17, version 11.5.2* I appreciate timely access to my medical information. But even more importantly, I can contact my medical professionals with ease and receive timely responses. This convenience is really appreciated! ### 5/5 — Love The App *2025-05-24, version 11.3.3* I love having everything at my fingertips. My medication list, conditions, allergies, doctor reports, labs, test results and a way to communicate with the specialists, as well as navigate through appointments are some of the perks. Great job! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*