# VDP — user reviews > 80 indexed App Store user reviews of VDP by Shanghai RL Cloud Technology Co., Ltd., rated 3.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/vdp/id1109296308/reviews - App overview in markdown: https://appshunter.io/ios/app/vdp/id1109296308.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (18 of 80) ### 2/5 — Timbre *2024-04-29, version 2.7.7* Tiene mucho tiempo que el timbre no funciona en la aplicación y por lo tanto no se oye en los equipos cuando tocan el timbre de mi casa. ### 1/5 — Doesn’t work!!!! Calling only when app is open!! *2024-02-14, version 2.7.7* Fix it - doorbell is useless when app isn’t ringing!!! ### 1/5 — No notification *2024-02-04, version 2.7.7* From last week I do not receive notifications anymore. No updates for more than a year. ### 1/5 — Very bad *2024-02-02, version 2.7.7* When someone press the doorbell, I don’t get any notifications in my phone and automatically it hangs up ### 1/5 — Notification don’t work (iOS 17.3) *2024-02-01, version 2.7.7* Worst application & support ever in the store. ### 2/5 — Unable to enter username or password *2023-10-03, version 2.7.7* Says “incorrect username or password” when I open the app but won’t allow me to enter a username or password. Frustrating! App version is 2.7.7 Can you help with this issue? ### 1/5 — VDP *2023-10-03, version 2.7.7* Strašná aplikácia, s ktorou je permanentný problém … ### 2/5 — Function error *2023-05-12, version 2.7.7* Hello, I have this app for iOS, the application loged me out and I cannot log in, even tho i know my password, it wont let me to enter my password. I tried delete the app and instal again, nothing works. Can you help me? ### 1/5 — Nelze připojit telefon *2023-03-31, version 2.7.7* Nelze připojit telefon. Neni možnost zadat heslo ### 1/5 — Trash *2022-12-21, version 2.7.7* Horrible ### 1/5 — How to set password on new client??? *2022-12-03, version 2.7.7* Worked well for a while, but recently I had to set a password in the app, it was mandatory. Now on my other mobile(apple) cannot login anymore and there is no possibility to provide or change the user/password in the application. So I cannot use it on any other devices only where I set the password when it was asked, very annoying! Also the speaker is very loud when the device rebooted e.g. after power cut. ### 1/5 — Super frustrating *2022-10-18, version 2.7.4* Got this some time ago, to be fair it worked fine, until I changed my phone. Cannot reconnect the device, did a hard reset, nothing. There is absolutely zero support, manuals, detail troubleshooting available leaving the entire expensive doorbell utterly useless. Does anyone know how to setup this!!!???? ### 1/5 — Ops 16.0.3 *2022-10-13, version 2.7.4* Aplikace nedokaze najit zarizeni. V ios 15,7 vse funkcni. 🥲 ### 1/5 — iOS 16 *2022-10-13, version 2.7.4* Po aktualizaci se nelze spojit a vyhledat zařízení v lokální síti. EM-101wifi (H2014) Domovní zvonek tudíž nefunguje kvůli čemu jsme ho pořizovali. Na iPhone Se s iOS 15.7 funguje bez problému. ### 1/5 — Jelszó változtatás *2022-10-12, version 2.7.4* Nem lehet ebben a verzióban jelszót változtatni IOS platformon. Kérlek javítsatok ezt a hibát. ### 1/5 — Not working *2022-10-06, version 2.7.4* The app not working on ios 16 ### 1/5 — Incompatible with iOS 16 *2022-09-30, version 2.7.4* Cannot add my doorbell device after buying new iPhone. ### 1/5 — Now in iOS 16 you cannot even add the device! *2022-09-25, version 2.7.4* Now in iOS 16 you cannot even add the device! Please you need to update urgently !!!! In iOS 15.6.1 you can add the device and control it but the doorbell will still not ring on iPhone. ————————————————— Doorbell doesn’t ring on iPhone. In the beginning it was working fine. After I installed a second monitor on a 2wire system the doorbell doesn’t ring on my phone as it did before. I have access to the camera and can open the door but it’s useless if I can’t hear the doorbell. What is wrong? I tried removing the app and reinstalling it but the problem persists. I have iOS 15.6.1 ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work!!! *2025-07-18, version 2.7.7* No connection nothing… ### 1/5 — Dorbell *2025-07-10, version 2.7.7* Not working at all. Just waste of money. Application need to be updated. ### 1/5 — Since end og June 2025 *2025-07-09* The app no longer ringing when visitor presses the button…. otside is ringing but the phone is NOT ….. tested another unit that I have as a spare but same thing. IOS or Android , multiple phones same issue. Will you fix this???? Thanx ### 1/5 — After update iOS or App *2024-11-27* The app quit working…. Android device is OK multiple iPhones not ringing …. Other options ok. Will you fix this? ### 1/5 — Doesn’t work *2024-11-17, version 2.7.7* App doesn’t work , we can’t add device ### 1/5 — Password *2024-09-27, version 2.7.7* It says wrong password, but no option to change it. The restart sound is extremely loud and there is no way to change it. Won't by it again. ### 1/5 — ياخساره شرائه *2024-08-26, version 2.7.7* I bought the device and installed it a short time ago in my home, but it does not work with iOS 16. Please update the program to make it work. ### 1/5 — Incorrect name or password *2024-08-05, version 2.7.7* Device is logged in but it says there is an incorrect name or password - I can see someone rings doorbell, I get notification, but I cannot see video or talk to them ### 1/5 — Doorbell getting offline on smart device *2024-03-25, version 2.7.7* Dorrbell getting offline on smart device. Need to restart station at home and it works for while but get offline again ### 1/5 — Black screen *2024-03-09, version 2.7.7* I can’t see the visitor I’m the app! It rings and I can unlock the door but the image is black - what can I do to improve it? ## Most praised reviews (10 highest-rated) ### 5/5 — Device reset *2021-02-14, version 2.7.1* I managed to close out myself from the VDP app, I don’t have access to the device, since I forgot password. Can you tell me how can I reset the device so that I can reinstall it? Thanks ### 5/5 — Chequear si llega buena señal wifi. *2020-12-07, version 2.7.0* Lo mismo me pasaba pero era porque no llegaba bien la señal de wifi. Puse un amplificador de wifi y funciona perfecto. Sin necesidad de tener la aplicacion abierta. ### 5/5 — Not a waste of money *2020-08-28, version 2.6.7* This app works really well. Can see who is at my front door even at night! ### 5/5 — Surprised *2020-05-12, version 2.6.7* Ok, sonit does the job.....but! after seeing working on Android, I guess it needs major improvment on receiving the call! The Android pops up the pic of the camera , so this is the way it should work on IOS..... the android has a lot more of ringtones to select from. So either my setup on iphone is wrong, or it really needs to be fixed, because the way it works now, it’s to complicated to get the camera and many times we can’t hear the ringing... Thanks ### 5/5 — Now it Works! *2020-04-27, version 2.6.7* Now it is fully functional! ### 5/5 — 39400280 *2020-02-13, version 2.6.7* And ### 5/5 — Spelling errors *2018-08-07, version 2.5.9* Hi you need to fix the spelling errors on the page where you add products ### 4/5 — Bueno *2024-02-08, version 2.7.7* Me ha funcionado con regularidad, aunque en el momento no está funcionado para notificaciones, tiene alguna falla supongo en actualización ### 4/5 — Works great *2018-08-08, version 2.5.9* On the iPhone with the silent switch on the unit still rings. Please fix so that when the switch is on it’s silent. If you are in a meeting you don’t want it to ring when you press the notification. ### 3/5 — Connection to mobile *2023-10-09, version 2.7.7* I can’t connect it with my phone door phone set H2014. I installed it according to the instructions and it doesn’t work. Maybe it’s problem with auto regulation with 2,4 and 5GHZ WiFi connection, app will need maybe update --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*