# Vector Security — user reviews > 135 indexed App Store user reviews of Vector Security by Vector Security, Inc., rated 4.70/5 from 8,985 ratings. - Source: https://appshunter.io/ios/app/vector-security/id991914397/reviews - App overview in markdown: https://appshunter.io/ios/app/vector-security/id991914397.md - Rating breakdown: 5★ 7,743 · 4★ 688 · 3★ 221 · 2★ 114 · 1★ 219 ## What do users think of Vector Security? Overall sentiment: negative **Pros** - 🚀 Doorbell camera provides extra security - 👍 User-friendly app - 🔒 Robust security system - 💡 Comprehensive control of home features **Cons** - 🐛 App freezes and crashes - 🐛 Slow response times and connectivity issues - 🐛 Unreliable camera and sensor detection - 🔍 Limited customization and settings options - 🕰️ Slow video playback and recording - 🤔 Confusing and unintuitive app layout **Commonly reported bugs** - Inability to delete old access devices - Two-factor authentication issues - Inconsistent app behavior across devices - Billing and payment problems - Unreliable alarm system arming/disarming **Most requested features** - Ability to bypass sensors - Longer video recording options - Improved notification system - Easier access to video history - Integration with smart home devices - Better customer support and responsiveness ## Newest reviews (12 of 135) ### 3/5 — Ring doorbell camera *2026-06-05, version 5.13.7* Ring doorbell video and speed need a lots improvements. ### 4/5 — App works great *2026-02-26, version 5.12.4* I like the ability to control my system from my phone. It would be great if I could cast the video for my phone to my smart tv. ### 4/5 — Sir Suggestions *2026-02-23, version 5.12.4* It would be nice if Siri suggestions would have the option to open and close your garage doors. ### 2/5 — Cannot access *2026-01-07, version 5.11.2* For some reason, whenever I want to view the camera or when someone is at the door and I go to open the app, it just spins and spins and spins. It will not open. Kind of defeats the purpose. Please fix it!!!!! ### 2/5 — Not working since update *2026-01-03, version 5.11.2* On WiFi the app just loads and loads but never connects to my account after the latest update. I have to turn off WiFi to use it. Please fix! ### 4/5 — App freezes *2025-12-18, version 5.11.2* Can’t move emergency contacts. App freezes and can’t edit contacts. ### 4/5 — Freezes on Emergency Contacts *2025-12-11* Under “Monitoring Settings” > “Emergency Contacts” there are 2 issues. 1) Our Emergency Contacts are displayed in the opposite order they belong. The order is correct with Vector Security. 2) If I attempt to edit the contacts, the app freezes (every time). I have to bail out and log back in. ### 2/5 — Worked great until *2025-12-09, version 5.11.2* The app has always been great until about 5 days ago. It no longer loads. ### 2/5 — Won’t load *2025-11-18, version 5.11.2* For a month now I can’t get my account to load. That’s the portion for paying my bill… either they are trying to force auto pay or just don’t want to be paid. ### 2/5 — Nothing works except turning it on and off *2025-11-18, version 5.11.2* It all says constant support. I can’t change anything. Needed to update my CC in for, can’t do that. ### 3/5 — Solid - but lacks accessibility features *2025-07-20* The app has always performed well, yet basic network changes or other mods you want yo do require additional processes or contacting support. This should be simple enough - i updated my home network long ago and can’t change things myself. Get this added and it’ll give it 4/5 stars easy. I like it’s stability and security features ### 1/5 — Horrible *2025-07-01, version 5.9.6* Don’t waste your money on this company. You will be stuck in a contract that you can’t get out of. The customer service is awful! I’d give it 0 stars if there was an option. ## Most critical reviews (10 lowest-rated) ### 1/5 — app total fail *2026-08-13, version 5.13.7* Their server is down and there is no way to get a live person. Not the 24-7 that they claim. Totally useless bot on their app, and no one answers the phone either. ### 1/5 — Bad service *2026-04-07, version 5.13.2* Camera stop working with no reason and cannot trouble shoot. ### 1/5 — Front Door Camera *2026-03-09, version 5.12.4* Poor video quality, live video works intermittently. ### 1/5 — Horrible. *2026-02-18, version 5.12.4* Almost impossible to do anything because it spins forever before you get to the page you’re clicking. It’s not user friendly at all so you have to click around a lot and wait and wait in between each click. I’ve done all the updates and it’s still awful. ### 1/5 — Shotty at best! Alarm goes off can barely hear it! The installer was so impatient! *2026-01-22, version 5.11.2* I really don’t know how to use any part of it that would help if had a real alarm because you can barely hear it! The worst customer service! Asked for camera two weeks ago and never got it! So, did something different on camera. I wish I had not used Vector!!!!!!!! Can I cancel my subscription and keep the equipment since I paid over $1,000 for nothing?!!!!! Deb Grimsley 1861 Williamette Trace. Hoover, AL 35244 ### 1/5 — Not working since update *2025-12-15, version 5.11.2* My app just loads and loads but never connects to my account after the latest update. Please fix! App is not usable. ### 1/5 — Vector *2025-12-11, version 5.11.2* Unsatisfactory ### 1/5 — App will not work on my iPhone 16 *2025-12-07, version 5.11.2* I’ve had this app on my iPhone for about a year. Yesterday the app stopped working while my phone is connected to my wifi network. It opens and works fine if I turn off wifi. Very frustrating. This problem makes the whole Vector security system less valuable to me. ### 1/5 — Poor customer experience *2025-11-25, version 5.11.2* Not user friendly. Poor customer experience. ### 1/5 — App rate *2025-11-20, version 5.11.2* Poor ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2026-05-29, version 5.13.7* Vector Security with Alarm.com is the forefront in home security. Highly impressed. ### 5/5 — Wonderful *2026-04-02, version 5.13.2* I love this company ### 5/5 — Great service good people *2026-02-25, version 5.12.4* Great service technician when it is ### 5/5 — Review *2025-12-18, version 5.11.2* Great help and help in monitoring the home from anywhere in the world. Thank you team Vector. ### 5/5 — Doorbell camera *2025-12-12, version 5.11.2* I am enjoying my extra security with the Doorbell camera. I would recommend it to anyone that would want to feel safer. Thanks Vector! Mary St CLAIR ### 5/5 — Excellent *2025-12-08, version 5.11.2* I love the system and feel safe! ### 5/5 — CAMERAS *2025-10-11, version 5.11.2* I Love my Vector Security Cameras. Noel, Melissa, & Jackson makes me feel like family. They are patient, professional, and knowledgeable. ### 5/5 — Great service great companies *2025-04-10, version 5.9.3* App works well so do the companies that work with it ### 5/5 — Doorbell camera *2025-02-15, version 5.9* I am enjoying my extra security with the Doorbell camera. I would recommend it to anyone that would want to feel safer. Thanks Vector! Mary St CLAIR ### 5/5 — Can’t control thermostat *2025-01-27* The last time I was able to use the app the control my thermostat was 2 weeks ago. I am unable to adjust the temperature or turn it off completely. Been using it for almost 4 years and never had an issue. Now it’s worthless!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*