# Veezu UK \| Request a Ride — user reviews > 540 indexed App Store user reviews of Veezu UK | Request a Ride by Veezu Holdings Ltd., rated 4.80/5 from 542 ratings. - Source: https://appshunter.io/ios/app/veezu-uk-request-a-ride/id6446244946/reviews - App overview in markdown: https://appshunter.io/ios/app/veezu-uk-request-a-ride/id6446244946.md - Rating breakdown: 5★ 485 · 4★ 37 · 3★ 9 · 2★ 1 · 1★ 10 ## What do users think of Veezu UK | Request a Ride? Overall sentiment: negative **Pros** - 🚀 Quick service - 👍 Reliable and efficient - 👍 Professional and friendly drivers - 👍 Clean and comfortable cars **Cons** - 🐛 Unreliable pre-booking system - 🐛 Inaccurate estimated arrival times - 🐛 Drivers taking longer routes to increase fares - 🐛 Overcharging and difficulty getting refunds - 🐛 App crashes and bugs - 🐛 Poor customer support **Commonly reported bugs** - App not working on some devices - Location search not functioning properly - Booking issues and no-show drivers **Most requested features** - Add live tracking of driver location - Improve pre-booking functionality - Provide better transparency on pricing and routes ## Newest reviews (13 of 540) ### 2/5 — Never appeared *2026-09-02, version 1.27.0* I booked a taxi with you the night before but no driver could be successfully assigned on the day. 10 minutes after the booked time I had to book an Uber to get to my train. ### 2/5 — Dropping at arrivals for outbound passengers. *2026-09-02, version 1.27.0* Driver said he couldn’t go up to departures??? My mother in law at 93 used a Vezu recently from Altrincham to Bowdon and the driver bluntly refused to help her with a couple of bags of groceries. If these types of non service continue we will not be using Veezu again. Wake up and smell the competition…This is a hungry market. ### 4/5 — 4/5 *2026-08-25, version 1.27.0* I really like veezu because it’s easy to book and the price aren’t super expensive like others, but I notice on the app it will tell me a certain cost but I will be charged a pound or more (eg; app says £5.70 I get charged £6.70) not only this but a few drivers will not drop me off to my exact location, I wouldn’t mind if it was a minute or two away but today I was dropped off 10 minutes away from my destination ### 5/5 — Very understanding ! *2026-08-22, version 1.27.0* Being special needs I made a taxi booking for my friend who I met at day centre. I booked wrong address for her to be driven to and the driver was really nice to her and didn’t charge any more which was great as we only had that exact amount 😁 ### 5/5 — Nice ride *2026-08-21, version 1.27.0* Quick pick up, nice car and driver. ### 3/5 — Third time lucky *2026-08-19, version 1.27.0* You book in advance and it goes into the system 5 mins before pick up . You might aswell just book when you are ready . 2 drivers took trip and then cancelled ### 5/5 — Kirsty *2026-08-19* Amazing service! I’ve always found this taxi firm to be reliable and extremely helpful. They locate a taxi very quickly, and if there are ever any delays, they always call to keep me updated. Even when I need a taxi in the early hours of the morning for work, they always do their best to find one for me — even sending a taxi from out of the area to make sure I get to work on time. The drivers are always friendly, professional and pleasant. I couldn’t recommend them enough. Fantastic service every time! ### 5/5 — Number one 🪻 *2026-08-17, version 1.27.0* Very good ### 5/5 — Convenience *2026-08-14, version 1.27.0* I don’t bother driving anywhere now it’s so great having a good service… thank you ### 5/5 — Charlie *2026-08-14, version 1.27.0* Very good service ### 5/5 — joanne *2026-08-14, version 1.27.0* great service ### 5/5 — Mr *2026-08-13, version 1.27.0* Very good service, reliable and knowledgeable of the area. ### 5/5 — Miss Mandie Rudman *2026-08-11, version 1.27.0* Veezu a brilliant taxi service lovely driver Sharpoor will be using your taxi service again x ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst taxi service ever *2026-08-30, version 1.27.0* Awful app, worse drivers half of them take the fare and don’t turn up other half take the fare then complain then they turn up, useless service never using again, god help anyone who does ### 1/5 — App fine. Operating is absolutely atrocious *2026-08-27, version 1.27.0* Always disgustingly late for airport runs. Finding a car minutes before pick up. Drivers cancelling mid way to collect. It’s become an over priced Uber / Bolt operation. Shambolic. Dragon Taxi’s before always superb. ### 1/5 — Booking *2026-08-21, version 1.27.0* Booking on this app is a total waste of time as they don’t book you a car for that specific time just give you a cost and pray it’s not so busy they can actually send you a car ! ### 1/5 — Terrible App *2026-08-19* I usually really like Veezu but their app is terrible and support is non-existent. I have been logged out of this app for a week and unable to log back in because they insist on sending you a pin via SMS and the SMS never arrives so matter how many times you resend it. I have sent an email to their admin and had zero response. I have also searched the website for support and there is nothing that addresses this issue. You need to have a better account recovery in place because this is ridiculous. It shouldn’t be this difficult to log into an account and you should at least have a customer service that you can contact and who actually responds. I am beyond frustrated with this company. ### 1/5 — Scam company with scam drivers and useless operators who are as dumb as rocks *2026-08-17, version 1.27.0* Scam company with scam drivers and useless operators who are as dumb as rocks. One star is even generous ### 1/5 — Don't use them for important things *2026-08-16, version 1.27.0* I booked a taxi in the app to go to the airport for a specific date and time. Turns out the prebooking feature is not prebooking at all. It just queues the request to go out at the time, meaning there is no gurantee of a driver being available. What therefore, is the point of the prebooking feature? ### 1/5 — Hopeless *2026-08-14, version 1.27.0* They used to be reliable, but no longer. Booked an hour in advance but no cab defined and nothing had arrived 10 minutes after designated time. So missed my train… ### 1/5 — Bad service *2026-08-01, version 1.26.0* This is legit the worst place to book a ride, and it’s a dodgy and on trustworthy company: ### 1/5 — Poor service *2026-07-23, version 1.26.0* Was pleased to see that the Gosport branch have taxis which take wheelchairs. I have an elderly relative with dementia whom I needed to get to an appointment in the afternoon. Called twice but was told both times they do not pre book and I have to call after 12.30pm to see if one is available! Useless! ### 1/5 — Expensive scammers *2026-07-23, version 1.26.0* Pre booked some taxi journeys in advance and they show up at completely the wrong time. The booking confirmation is hardly there so you can’t check it either and they charge premium prices. Close to £40 for a 5 minute drive is a joke ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-09-09, version 1.27.0* My experience with Veezu is excellent. I book on the App and drivers always on time. The App keeps me informed at every step. I hope it stays the same. Well done to the operations team. ### 5/5 — Friendly Driver *2026-09-08, version 1.27.0* Super Drive ### 5/5 — Quick arrival *2026-09-07, version 1.27.0* The booking and arrival time was quite quick ### 5/5 — Recommend - Great app and Service *2026-09-06, version 1.27.0* Great app and service. Would definitely recommend ### 5/5 — Would highly recommend *2026-09-05, version 1.27.0* quick, friendly, nice car ### 5/5 — Great service *2026-08-28, version 1.27.0* Thanks on time ### 5/5 — Mr *2026-08-28, version 1.27.0* Nice app ### 5/5 — Recommend *2026-08-27, version 1.27.0* So much better than uber, lovely drivers ### 5/5 — Great driver *2026-08-26, version 1.27.0* Very good ### 5/5 — Service *2026-08-25, version 1.27.0* Veezu is always punctual it’s easy to make a booking and the drivers are always polite willing to help if needed that’s why l only use them when I need a taxi --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*