# Vegatouch Eclipse — user reviews > 55 indexed App Store user reviews of Vegatouch Eclipse by Firefly Integrations LLC, rated 1.70/5 from 96 ratings. - Source: https://appshunter.io/ios/app/vegatouch-eclipse/id1220002595/reviews - App overview in markdown: https://appshunter.io/ios/app/vegatouch-eclipse/id1220002595.md - Rating breakdown: 5★ 12 · 4★ 2 · 3★ 3 · 2★ 10 · 1★ 69 ## Newest reviews (16 of 55) ### 1/5 — JUNK *2025-03-20, version 2.11.6* After paying and mailing my unit to VegaTouch because of failure to update it worked’ for a few weeks. Now it says I need another update. App Store says most recent version is 016 but app says I need 017! Useless junk! ### 1/5 — Frustrating *2025-03-02, version 2.11.5* Can’t get the app to connect to my RV ### 1/5 — Frustrating *2025-02-13, version 2.11.5* Several calls to tech support for hours at a time. Finally was advised to send unit to them for update. $82 for support. Returned two weeks later and now it says another update is needed. Try to download and it fails continuously. Firefly is useless! ### 1/5 — Doesnt work *2025-01-20, version 2.11.4* It was working on the app now it wouldn’t communicate not i cant get passed the scan option for blue tooth even though at times it shows up on my Bluetooth, it wont authenticate so now what, the people wont reply to email or anything ### 1/5 — Doesn’t Connect *2024-10-30, version 2.10.17* Maybe I could give this at least 2 stars if the app at least connected. But it doesn’t; it continues to scan and reset over and over. Why do RV companies bother with substandard app development? ### 1/5 — Time For A Change *2024-10-20* With an app rating of 1.8, this ranks amongst the lowest in the App Store. Consumers who purchase $500k-$1M rigs deserve more functionality and reliability from this application. Frequently drops connectivity, unexplainable delays in displaying climate, tank and battery status. Very limited user customization, example, setting temperature differential for climate control start or switching to high or low. I can check the status of my thermostats, cameras and robot vacuum at home from 2,000 miles away faster than I can check the status of my coach standing right next to it. It’s time to consider an anti-trust complaint with the DOJ, this company and the RV industry does not permit competitors or third party app use. Time for a change. ### 1/5 — BEWARE!! Does not work with iPhones *2024-08-01, version 2.10.14* Does not currently work with iPhones. App does not show up in location services and therefore does not connect. Tech-support keeps telling me to reboot the coach which I’ve done many times. Issue is in the app not the coach. ### 1/5 — Nice when it works *2024-06-28, version 2.10.13* Our system is two years old and has worked on and off by resetting it frequently. Now it quit communicating with the iPhone completely and tech support has been unable to help. ### 1/5 — Firefly controls *2024-06-23, version 2.10.13* app updated now i cant connect to module! main screen in rv doesnt show eclipse either! have unplugged snd reset module numerous time with no luck ### 1/5 — Junk! What a waste of $$$ *2024-06-18* The Vega Touch Eclipse app is total junk.. it works only when it wants to. Then goes into a loop where it can’t connect for more than 1-2 seconds before going into a loop and trying to connect remotely only to tell you that you aren’t connected to the “cloud” and to switch to joining Locally to check your internet connection.. (the internet connection is strong to unit) for some reason even though connected to the internet the system does not synchronize with it . A total waste .. for the cost of the unit to Love you baby able to remotely set the A/C and such for pets etc.. I now have zero confidence in the Vega Touch Eclipse App to provide any level of service. **Developer response:** Hi there, we certainly understand your frustration and we want to make sure we get this issue fixed for you! If you haven't already, please get in contact with our tech support team at 574.825.4600 or online at fireflyint.com. ### 1/5 — It does not work. *2024-05-08, version 2.10.11* Saydiy needs Bluetooth and Location. Service to work. Why does it need location service when it's connected via Bluetooth (within 35 feet of the device), and there is no way to turn on location for this app once installed. It's a great idea to be able to control everything from your iPhone, IF IT WORKED AS DISCRIBED. ### 1/5 — Does not connect to module most of the time. *2024-03-16, version 2.10.10* It worked on three occasions last week and then started failing. It has done this several times in the past year. Loading Floor Plan Syncing… Attempting to connect locally… Fails to connect. Of all the apps on my iPhone this one has always been the least reliable. ### 1/5 — Please fix this app from draining battery *2023-11-08* This issue is persistent across all of their apps. Please stop the app from completely draining the battery in only a few hours. Why can’t you fix this? ### 1/5 — Old version worked once or twice. New version refuses to connect at all *2023-09-21* Bug filled mess. Works once or twice, then goes into endless pairing loop. Have to depower and reboot firefly to get it to work (which means either hpulling firefly panel off wall, unplugging or depowering whole RV (which is actually easier). This bug has been present for well over a year and a number of “upgrades”. If there were an alternative I would be overjoyed switch. ### 1/5 — Doesn't work do not buy any RV with this system. *2023-08-08* My app connected and said an update was needed now just says the update failed and will not connect. I have called tech support and they just said Eclipse hasn't been released. I find it hard to believe it did connect then went to update and now it's due to Eclipse not being released. This is a brand new 2023 Coachman Nova. Do yourself a favor and buy nothing with the Firefly system until they get it fixed or tech support will help. So sad how they advertise it working and the remote connection now nothing works and it's like oh well. I purchased this unit for the remote features for my dogs. We will see if they care enough to fix it for the hundreds of people on the forums that can’t connect either. ### 1/5 — I am about done with VegaTouch and firefly! *2023-04-05* I have had my 2022 coach since October of 22 and the VegaTouch module and App have not worked correctly for more than a day or 2 since.. Did the the first Firmware update in October and ever since have had a rear Temp Sensor error that will correct itself after several weeks for 2/3 hrs then back to error…. Today I did another Firmware update… once completed the system and coach’s power was cycled off, disconnect switches turned off chassis and house batteries off and disconnected from shore power.. when I powered back up, the Temp Sensor error was still there, and now the app keeps cycling trying to connect. I deleted and reinstalled the app… now when I press scan to locate the network it begins the scan for 4-5 seconds then stops.. and yes Bluetooth is enabled for VegaTouch.. this is so frustrating! **Developer response:** Hi there, we certainly understand your frustration and we want to make sure we get this issue fixed for you! If you haven't already, please get in contact with our tech support team at 574.825.4600 or online at fireflyint.com. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disconnected more than connected *2026-07-28* Bought this Eclipse Module for my 2023 Riverstone. I wanted to have the ability to control my AC units when away from the RV. Well, since purchasing this a month or so ago, it has been disconnected more than connected. Then when I have to reconnect it takes forever to do so. A complete waste of $1000 at this point. If it worked as advertised it would be a great addition. Tried calling Firefly to get some technical support, however their lines are not working and I have to email them to get a slow response. If they can fix this problem, I would say it is worth it. If they cannot fix it, I would say STAY AWAY and save your money. That is my honest opinion and feedback on this thing. ### 1/5 — System Bricked by Update *2026-06-17* The latest update rendered our system useless. Can’t connect directly by phone or remotely and what’s worse, now my inverter and charger are disabled. The module has no power when plugged in, and when we disconnect it, we can get the inverter and charger back on the main screen working. We called and troubleshot it, did required flash drive updates with no change. They want to charge us $1000 for a new one when their update rendered our coach electric system disabled. We also lost ability to use our slides and control certain lights. Complete nightmare! Our 25,000 followers all want to know how your required update causes your system to fail. Is this so you can charge us $1000 to replace it? Seems rather deceptive. ### 1/5 — Don’t update the module or the app *2025-11-26, version 2.12.8* My husband updated the module without telling me today. The mobile app no longer works. The touchpad thinks we don’t have the wireless module. Other RV’rs have the same issue. So disappointed. ### 1/5 — Can’t connect via Bluetooth *2025-11-16, version 2.12.6* I can’t get this app to connect to my firefly system in my 2020 Winnebago, it is stuck in an endless loop of “attempting to connect locally”. Little frustrating ### 1/5 — Needs a total rewrite *2025-11-01, version 2.12.6* I would give this app 1 star if it could connect at all. It should get 0 starts. If they’re not going to rewrite the app they should pull it down. ### 1/5 — Update Made It Useless *2025-10-09, version 2.12.5* No clue what issue the update was trying to solve as it only made it impossible for us to connect. It’s like our panel and the app don’t know each other exist. Super frustrating! Please “unfix” whatever you thought you were fixing so we can use it again! ### 1/5 — Don’t waste your time *2025-09-20* This app is absolutely terrible. Normally I just have difficulty connecting remotely, frustrating to say the least but that is just the way it has always been for the 1.5 years we’ve had this coach. Now the darn thing will not connect locally either, at all. I’ve rebooted my phone and my eclipse module multiple times, reconnected the Internet multiple times, and checked for updates. It flat out does not work for us anymore. It’s totally useless! ### 1/5 — Doesn’t connect *2025-07-13, version 2.12.4* I purchased a new travel trailer by ATC. It’s a pretty high quality build so I expected the tech selections would be equally good quality. While the hardware touch panel works just fine, the Vegastouch Eclipse app doesn’t connect. Bluetooth pairing is a standard feature on thousands of devices. Needs to be fixed in their system. ### 1/5 — Constant trouble with app *2025-07-04, version 2.12.4* My app hasn’t been able to connect locally or remotely since the latest update. I’m going to have to contact support tomorrow because now I cannot even pair my phone. ### 1/5 — Constant trouble with app *2025-04-15, version 2.11.8* My app hasn’t been able to connect locally or remotely since the latest update. I’m going to have to contact support tomorrow because now I cannot even pair my phone. ## Most praised reviews (10 highest-rated) ### 5/5 — Having a very good experience *2026-03-24* The app is extremely convenient residing on my iPhone. It seems well laid out and the user interface, at least to me, works well. Very satisfied. ### 5/5 — Works well. Don’t believe the haters! *2022-10-15* This app and module have gone through many revisions. Currently if you have stable internet it works wonderfully. We suffered not knowing our park internet was spotty and it wreaked havoc on our connection to the panel and controls. Currently it works perfectly on our own mifi. **Developer response:** Thank you for your review! Our team always appreciates the feedback :) ### 5/5 — Works Amazingly Well *2021-06-04* This app is working perfectly in my Galleria 24Q!! I’ve tried every single option and every one of them worked flawlessly! So pleased!!! ### 4/5 — Works 95% of The Time *2023-03-12* The app works pretty well but still has a few bugs in the latest release. I haven’t tested everything yet but I’ve discovered a couple of things that don’t work. You can’t control the electric part of the Aquahot system locally or remotely. Also some of the accent lights won’t turn off with the app when initiated by the main control panel. I reported this to the support team and hopefully this will get fixed with the next release. I’m using the Eclipse app on a 22 Tiffin Allegro Bus. **Developer response:** Thank you for your feedback and thank you for reaching out to our support team! We will keep working hard to improve the app. ### 4/5 — Works Well But Only On One Device *2020-12-01, version 2.6.10* In our experience, we could only use the software on one device. We downloaded the software for both IOS and Android devices and only one would work at a time. It appears that the system will only allow one authentication. If it worked on an IPad, it would not authenticate on an Android phone and vice versa. . We got the system to monitor our motorhome remotely and we can do that albeit only on one device. ### 3/5 — 6 months in *2023-10-01* Not horrible ….. but I struggle to keep it connected locally. No problem with remote connection so long as my hotspot stays charged. But unfortunately you cannot operate slides and awnings remotely….. make sense but if it doesn’t connect locally you cannot stand out side and watch for interference when the slides come out. In fairness I have not contacted tech support as I was hoping the new update would correct…. No such luck. ### 2/5 — Battery Life *2026-01-31, version 2.12.10* App will suck your battery down quickly. Once open it stays running in the background. It needs better energy management and to be able to turn off background mode. Close after every use. ### 2/5 — Junk app Junk Company *2025-01-30, version 2.11.4* Firefly is a poorly run company. The updates do not work and they prevent remote access. They make promises and do not fulfill them. They are a monopoly in the RV industry and they treat their customers as such. ### 2/5 — Bluetooth connection issues *2023-01-17* Bluetooth connection most of the time is unstable. Also, if you have zoom enabled with large font settings on your phone the layout of the app does not fit the screen. It’s too expensive of a device to have any connection issue! ### 2/5 — Do they have a QA department? *2022-09-27* Reading other reviews and seeing that the problems I experience with this app are universal. It will randomly do the continuous loop of trying to connect and then that temp sensor error. If it connects then it’s useful but it’s a crapshoot on whether it will connect or not. I truly do not understand how they cannot fix these issues that have gone on for so long. It also would be nice to see an updated UI, but please fix this app! **Developer response:** Hi Eddie! We're sorry our app is causing you some issues. If you haven't already, we certainly recommend you contact our tech support team at 574.825.4600 or through our website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*