# Vélam > Bike-sharing service for finding, renting, and managing bike trips. (iPhone/iPad app by JCDecaux.) - Source: https://appshunter.io/ios/app/velam/id6478590183 (this page in markdown: same URL + `.md`) - Developer: [JCDecaux](https://appshunter.io/developer/333176110) - Category: Travel, Lifestyle - Price: Free - Rating: 5.00/5 from 1 App Store ratings · 11 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 87 MB - Languages: American English, French (France) - Released: 2024-03-25 - Data updated: 2026-08-22 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/velam/id6478590183/reviews.md ## What is Vélam? Download the Vélam officiel app to enjoy a unique bike-sharing experience. Access the network's 380 bikes and ride in complete freedom! Taking a bike-sharing service has never been easier. Open the app and activate location to find the nearest station with available bikes. When you arrive at the station, swipe to release your Vélam from the list of bikes available at the station. At the end of your trip, you'll receive a notification on your mobile confirming the bike's successful return and allowing you to rate your Vélam. Flexible options: per trip, per day, or per year, with or without electric assistance. The Vélam officiel app adapts to your pace and allows you to choose a plan that suits your needs. Your credit card payments are secure. Access the service even with several people Whether you are already a subscriber or not, you can purchase several packages and borrow up to 5 bikes simultaneously, with the same account, from the Vélam officiel application. All the latest news from the Vélam service Stay informed about the latest news from the Vélam service: new features of the service, temporary closure of stations, tips and tricks, for an even more powerful and fun use of self-service bikes. Pedal and collect loyalty points Thanks to the new loyalty program, collect points for each new action in favor of the service and benefit from exclusive advantages: additional free travel time, free guest ticket, reservation of your bike in advance... Access the history of your subscriptions, your journeys and enriched statistics (CO2 saved, distance traveled, etc.). Find all the answers to your questions Independently via the dedicated module of the application or by contacting one of our advisors by phone. ## Key features - Find nearest available bikes - Release bikes with a swipe - Flexible rental plans - Loyalty program with points - Track journey statistics - Rent up to 5 bikes simultaneously ## Recent user reviews (10 of 11) All indexed reviews: https://appshunter.io/ios/app/velam/id6478590183/reviews.md ### 1/5 — Perfectible *2026-05-09* Impossibilité de déverrouiller un vélo depuis deux jours ### 1/5 — Nul . *2026-05-07* Impossible de ce connecter et de déverrouiller un vélo cool Amiens ### 1/5 — Beug *2026-04-29* Impossible de libérer un Vélam ! Le support technique me dit que je suis en impayé d’un euro alors que pas du tout. Et le service technique est incompétent ### 1/5 — Bug *2026-04-15* Dis que je suis déjà connecté sur un autre appareil, alors que non. Merci de résoudre ce problème car je payes un abonnement… ### 1/5 — OUPS *2026-02-26* Impossible de changer mon moyen de paiement car « oups, une erreur est survenue ». Impossible de libérer un vélo car « oups, une erreur est survenue ». Le site est inutilisable sur téléphone. Nul. ### 1/5 — 150 euros retenue pendant 12 jours (7 ouvrés) *2025-11-07* Première utilisation de Vélam qui s’est bien déroulé sur la partie physique. Par contre la plate-forme retient 150e en guise d’empreinte bancaire (pré autorisation, caution). En tant que client nous sommes avertis de cette empreinte au moment du paiement. Mais ce n’est pas mis en évidence, je ne l’avais pas vu. Lors de mon appel, le lendemain de la location du vélo, au service client j’ai d’abord été notifié que le déblocage des 150e aurait lieu dans les 3-6 jours ouvrés. Aujourd’hui je rappel et on m’indique que c’est finalement 7 jours ouvrés et que donc le remboursement aurait lieu le mercredi prochain (le 12, mardi férié). Je ne sais pas si l’argent est utilisé entre temps mais c’est inadmissible. Faites attention si vous êtes juste financièrement lors de votre premier utilisation ! ### 2/5 — Bugs *2025-10-09* Constamment des bugs impossible de libérer un vélo alors que j’ai un abonnement insupportable ### 1/5 — Fonctionnement mensongé *2025-08-13* Vélam promet la gratuité du trajet lorsqu’il dure moins de 30min. Néanmoins, le trajet est systématiquement payant, peu importante la durée. Ce type de publicité mensongère s’apparente à de la fraude… De plus, le fonctionnement est souvent défectueux. Le retrait des vélo est parfois impossible, et pourtant vous êtes quand même prélevé. Très mécontente… ### 3/5 — Oups *2025-08-06* Quatre fois la mention oups, une erreur est survenue, c’est pas top ### 1/5 — Service honteux.. *2025-06-30* Une honte, vous proposer des services à 1€ les 24h finalement pour 2h vous aller payer presque 10€ ! De plus pour trouver des bornes qui fonctionne bonjour ! Ou des stations avec 2/3 vélo vous pouvez être sûr qu’il ont tous un problème, manque 1 roue, roue crever ou impossible de le retirer de sa borne.. nous avons fait au moins 5 bornes pour trouver 2 vélo « potable » sur presque tout le centre ville.. une honte ! Au lieux de refaire des stations un peu partout dans la ville réparer les ancienne borne (avenue Foy par exemple bornes casser) dans les petit quartiers & les vélo surtout ! Entre les pneus, les vélo qui font un bruit pas possible.. franchement première & dernière fois ! ## Frequently asked questions about Vélam ### How do I find a bike with Vélam? Open the Vélam app and activate your location to see the nearest station with available bikes. You can then swipe to release your chosen Vélam from the list at the station. ### What rental options does Vélam offer? Vélam provides flexible options including per-trip, per-day, or per-year plans. You can also choose between standard bikes and those with electric assistance. ### Can I rent multiple bikes with Vélam? Yes, you can purchase multiple packages and borrow up to 5 bikes simultaneously using the same account, whether you are already a subscriber or not. ### How does the Vélam loyalty program work? You can collect points for each action you take that benefits the service. These points can be redeemed for exclusive advantages like additional free travel time or advance bike reservations. ### What kind of statistics can I track with Vélam? The app allows you to access the history of your subscriptions and journeys. You can view enriched statistics such as CO2 saved and distance traveled. ### Is Vélam available on multiple devices? Based on the provided information, Vélam is available for iPhone and iPod devices. ### How often is Vélam updated? The latest version of Vélam is 3.3.2, which was last updated on February 23, 2026. This indicates a relatively frequent update schedule. ### What is the age rating for Vélam? Vélam has an age rating of 4+, making it suitable for a wide range of users. ## Version history (last 5 releases) ### 3.5.1 — 2026-05-20 New: invite your friends along for a ride, even if you don’t have any loyalty points! Tap the “Invite a friend” button and follow the steps to buy one or more tickets without using your points. This new version also improves stability and includes a few bug fixes. ### 3.3.2 — 2026-02-23 We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination. ### 3.3.1 — 2026-01-07 We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination. ### 3.3.0 — 2025-09-30 We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination. ### 3.2.0 — 2025-07-28 We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination. ## Apps similar to Vélam | App | Rating | Price | Category | | --- | --- | --- | --- | | [OUIGO : Billet de train & Gare](https://appshunter.io/ios/app/ouigo-billet-de-train-and-gare/id621194412) | 1.9 (43) | Free | Travel | | [Heetch - Ride-Hailing App 24/7](https://appshunter.io/ios/app/heetch-ride-hailing-app-247/id693137280) | 4.7 (6,229) | Free | Travel | | [Vélib', app officielle](https://appshunter.io/ios/app/velib-app-officielle/id577807727) | 1.4 (70) | Free | Travel | | [TGV INOUI PRO](https://appshunter.io/ios/app/tgv-inoui-pro/id500701791) | 3.9 (83) | Free | Travel | | [SNCF Connect: Trains & routes](https://appshunter.io/ios/app/sncf-connect-trains-and-routes/id343889987) | 4.8 (42,830) | Free | Travel | | [Oise Mobilité](https://appshunter.io/ios/app/oise-mobilite/id470144709) | 4.7 (17) | Free | Travel | ## More apps by JCDecaux - [AllBikesNow](https://appshunter.io/ios/app/allbikesnow/id333176106) - [Vélo’v officiel](https://appshunter.io/ios/app/velov-officiel/id1356108037) - [Sanitaires](https://appshunter.io/ios/app/sanitaires/id1364903594) - [Naolib vélo](https://appshunter.io/ios/app/naolib-velo/id1414197331) - [vel'OH! official](https://appshunter.io/ios/app/veloh-official/id1414204999) - [Villo! officiel](https://appshunter.io/ios/app/villo-officiel/id1461467617) All apps by JCDecaux: https://appshunter.io/developer/333176110 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*