# Velaro Workspace — Support Agent Inbox

> Mobile companion app for support agents to manage customer conversations and tickets. (iPhone/iPad app by Livefluence.)

- Source: https://appshunter.io/ios/app/velaro-workspace/id6764773711 (this page in markdown: same URL + `.md`)
- Developer: [Livefluence](https://appshunter.io/developer/1053116221)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 15.1 · 57 MB
- Languages: American English
- Released: 2026-08-06
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/velaro-workspace/id6764773711/reviews.md

## What is Velaro Workspace?

Velaro is the mobile companion app for Velaro support agents — stay connected to your customers wherever you are.

MANAGE CONVERSATIONS ON THE GO
• View your full inbox: Active, Queue, and Resolved conversations in one place
• Accept conversations from the queue and take ownership instantly
• Send and receive messages in real time with full conversation history
• Resolve conversations and close tickets directly from your phone

REAL-TIME NOTIFICATIONS
• Instant push notifications for new conversations and incoming messages
• Never miss a customer waiting in queue
• Badges and previews keep you informed at a glance

TEAM COLLABORATION
• See which conversations are assigned to your team
• Filter by channel, team, and conversation status
• View bot-handled conversations and take over when needed

AGENT STATUS CONTROL
• Set your availability status (Available, Busy, Away, or custom statuses)
• Custom statuses with emoji support configured by your administrator
• Status syncs instantly across web and mobile

WORKS WITH YOUR WORKSPACE
• Full support for Web Chat, SMS, Email, WhatsApp, and social channels
• Synchronized with the Velaro web app in real time
• Secure login via your organization's identity provider

SECURE & ENTERPRISE-READY
• Multi-factor authentication supported
• End-to-end encrypted token storage using device secure enclave
• Biometric authentication (Face ID / Touch ID) for quick access

Velaro requires an active Velaro account. Contact your administrator or visit velaro.com to learn more.

## Key features

- Manage conversations on the go
- Real-time notifications
- Team collaboration tools
- Agent status control
- Multi-channel support
- Secure login and authentication


## Frequently asked questions about Velaro Workspace

### What is Velaro Workspace?

Velaro Workspace is a mobile application designed for support agents to manage customer conversations and tickets from their mobile devices. It allows agents to view their inbox, accept conversations, send messages, and resolve tickets.

### What channels does Velaro Workspace support?

Velaro Workspace supports a wide range of channels including Web Chat, SMS, Email, WhatsApp, and social media channels. It synchronizes with the Velaro web app in real time.

### How does Velaro Workspace ensure security?

Velaro Workspace is enterprise-ready with secure login via your organization's identity provider, multi-factor authentication, end-to-end encrypted token storage, and biometric authentication like Face ID/Touch ID.

### Can I manage my availability status with Velaro Workspace?

Yes, you can set your availability status to Available, Busy, Away, or custom statuses with emoji support, configured by your administrator. Your status syncs instantly across web and mobile.

### Does Velaro Workspace have ads?

No, Velaro Workspace does not contain advertisements. It is a free application designed for business use.

### What devices is Velaro Workspace compatible with?

Velaro Workspace is compatible with iPhone, iPad, and iPod devices. It also supports Apple Watch for on-the-go notifications.

### How often is Velaro Workspace updated?

The latest version of Velaro Workspace is 1.100.0, last updated on August 17, 2026. Updates typically include new features and performance improvements.

### What is the age rating for Velaro Workspace?

Velaro Workspace has an age rating of 4+, making it suitable for users of all ages. It requires an active Velaro account to use.

## Version history (last 2 releases)

### 1.100.0 — 2026-08-17

Bug fixes and performance improvements.

### 1.95.0 — 2026-08-07

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*