# Velocity Black — user reviews > 38 indexed App Store user reviews of Velocity Black by Velocity Mobile, rated 4.90/5 from 558 ratings. - Source: https://appshunter.io/ios/app/velocity-black/id1460676182/reviews - App overview in markdown: https://appshunter.io/ios/app/velocity-black/id1460676182.md - Rating breakdown: 5★ 532 · 4★ 14 · 3★ 3 · 2★ 0 · 1★ 9 ## What do users think of Velocity Black? Overall sentiment: positive **Pros** - 🚀 Fast and responsive service with quick turnaround times - 👨‍💼 Knowledgeable, friendly, and professional concierge team - 💎 Exclusive access to sold-out events, restaurants, and experiences - 📱 Sleek, user-friendly app interface and design - ⏰ 24/7 availability and support - 🎯 Personalized recommendations and curated experiences - 💰 Competitive pricing and money-saving deals on travel - 🔒 Secure storage of cards and personal information - ✨ Convenient all-in-one solution for lifestyle management - 🌍 Global reach and international travel assistance **Cons** - 💸 Higher hotel rates compared to non-member options - 🎲 Inconsistent service quality and reliability - 👤 Random agent assignment leading to lack of continuity - ⚠️ Generic recommendations lacking personalization - ⏳ Slow response times and longer wait periods - ❌ Understaffing causing service deterioration - 🔄 Mistakes in recommendations and availability - 💰 Price inflation on some bookings versus market rates - 📋 Poor handling of complex, time-sensitive requests - 🚫 Unwillingness to refund or compensate for failures **Commonly reported bugs** - Missing link on app to join waiting list - Ticket delivery delays causing missed events - Unrecognized tickets at venues despite payment - Incorrect availability information for recommended tours **Most requested features** - Dedicated account manager for continuity and personalization - Upfront intake form for trip parameters and preferences - Consistent agent assignment for repeat requests - In-app link or clear way to join waiting lists - Better handling of cancellations and refund policies ## Newest reviews (15 of 38) ### 5/5 — Completely game changer *2020-09-21* The ultimate convenience for me and my family. This is essentially a remote controller for my life. The team members go above and beyond to make everything happen. Very grateful for VB and it’s amazing team! ### 5/5 — I love this app *2020-09-15, version 7.0.17* Thank you guys so much for making my life easier. Literally a personal assistant in an app form. ### 5/5 — Excellent! *2020-08-18, version 7.0.0* Excellent service, superb offer, great team for whom nothing is too much trouble. ### 5/5 — Changed my life *2019-12-20* I’m a busy guy and this is the first review I’ve ever posted in my life. This app is INCREDIBLE. The technology is unmatched and unlike anything I’ve ever seen. I’ve been an American Express Centurian card holder for 18 years and the two concierges are like night and day. No more waiting on hold. Thank you Velocity! ### 5/5 — Made my life so much easier! *2019-12-20* Super convenient way to get anything done, especially with last minute gifts, travel and reservations. Really anything I need it’s so easy because instead of having to look up a number, be on hold, and all of that I just let them know with a quick message what I’m looking for and it’s taken care of. Would definitely recommend ### 5/5 — ChantelleMarieBrowne1 *2019-11-20, version 6.6.6* Couldn’t fault this unbelievable app! I use it everyday for everything. Always helpful and get my demands met instantly, highly recommend. ### 5/5 — Best app I’ve ever had! *2019-11-11, version 6.5.5* Velocity Black has changed my life — from getting preferred access to the latest exclusive sneaker drops to helping plan every detail of my recent Iceland trip, Velocity is there to help me 24/7, no matter where in the world I am. The app is super slick and the customer service is unparalleled. 10/10 would recommend 🙌🏼 ### 5/5 — Ultimate luxury *2019-08-27, version 6.2.1* Our go to app for inspiration and aspiration! The service is lightening quick and by far the best concierge service I’ve used. Don’t be limited by the app itself make a request for anything and they will find a way to make it happen for you ### 5/5 — Awesome app - access to the inaccessible *2019-08-14, version 6.2.1* Love using VB for anything - dining, travel & gifting mainly. Super quick responses, makes you feel like every user is important and for the annual fee is an absolute steal! Access to events and experiences that normally are difficult to access, and assistance in day to day adventures. Love VB! ### 5/5 — Life Admin *2019-08-06* Velocity Black cuts my todo list in half on a daily basis. From finding the perfect vendors for a recent party, to securing the best table at my favorite restaurant, or helping plan my family vacation. Friendly, knowledgeable staff who get things done and allow me to spend a little less time buried in my phone. 5/5 would recommend. ### 5/5 — Homepage worthy app *2019-08-05* I thought having an iPhone in general is making my life easy, but really all I need for my lifestyle decisions is the VB app. Rarely do you thoroughly enjoy good user experience, expert service and strong knowledge. My friends and I have saved a ton of money on travels (flights, hotels, car rentals, room upgrades) and would highly recommend to others. ### 5/5 — So convenient! *2019-08-04, version 6.1.4* This app/service is amazing! They make planning events and nights out so easy. It’s like having your own personal assistant! ### 5/5 — So Convenient *2019-08-04, version 6.1.4* My go-to app for making reservations and any travel arrangements. They keep me up to date with nearby events and recommendations are always spot on. ### 5/5 — One and done. *2019-08-04* This app has simplified my hectic travel schedule like no other service I’ve used before. I just text the travel team my dates and they book flight, accommodation, and everything in between. This app just makes everything a breeze! ### 5/5 — Fantastic *2019-08-04, version 6.1.4* I recently started using the app and it’s fantastic. The UX is great, the access is unbeatable, and the communication with their team is immediate. I’m a big fan and believe this will disrupt the concierge industry. ## Most critical reviews (10 lowest-rated) ### 1/5 — link *2024-11-01* there is no link on the app to join waiting list ### 1/5 — Complete waste of time and money *2021-10-23* Have tried to use them twice the past year and they have dropped the ball now both times. I have had to follow up for weeks on reservation requests that they forgot about. Then by the time I get an update it is weeks later and normally too late. Have asked for a refund for the last year, and they are unwilling to do anything for their mishaps. Steer clear! ### 1/5 — Downhill *2021-07-20, version 7.0.82* The service has deteriorated over time. They are clearly understaffed and passing along the pain points to members. Expect longer wait times and generic responses. ### 1/5 — Do not bother with this app / service *2019-06-13* This company is awful. It’s earlier, unfortunately, to just google events and buy full price tickets and use open table for restaurants. Every time we used the service, it would have been earlier doing ourselves or using AMEX. Also, when we booked events, half the time they did not get us the tickets on time or the theater did not recognize the tickets so we had to show our credit card statements proving we paid. ### 1/5 — Horrible service *2019-06-11* 1st- They lied to me: I booked a two week trip to Japan. Unfortunately, 3 days before the trip I sprained my ankle. I asked V.Black to cancel the trip. They said the vendors in Japan were very strict and even the hotels would not refund us one cent. I ended up having to go with a twisted ankle. I checked every hotel we when to, with those dates, we would have only paid for the first night and a 50% charge in an other hotel for one night as well. I did not enjoy the trip as much, had to walk in a cane, my foot took much longer to heal. 2nd- With all of that; THEY DID NOTHING to help me out in the trip. They just emailed everyone and done... no service no help no nothing. ### 2/5 — Sometimes useful, but usually not *2021-10-08* VB app is like an interactive luxury magazine. It’s entertaining and useful for discovery and inspiration…but quite poor on execution for most complex tasks that require personalization and time-sensitivity. Unlike other travel concierge services & agencies, they do virtually no personalization, don’t offer a dedicated account manager, and don’t intake upfront feedback about what you’re seeking (such as trip parameters & goals) for each request. You get assigned a random agent each time for each new request, which results in 80% of their recommendations for shopping and travel missing the mark (not being relevant). Many times I felt the agent responded with generic and boring suggestions rather than tailored search results. Of the 20% that was relevant, half the time there was a mistake (a recommended tour was not actually available) and the other half of the time either the itinerary was significantly price inflated (same exact luxury bookings could be made by other concierges at market rates) or confirmations and adjustments were not handled in a timely manner. We ultimately stopped doing any complex bookings with VB altogether due to poor reliability and low trust. The only use cases the app has been consistently good for is when you have a very straightforward request that requires very little personalization and is hard to mess up, such as buying a specific item you already know you want or sending flowers to global recipients. For those types of simple actions, VB’s app can be a pleasure and ease to use. ### 3/5 — If you don’t care to pay extra for hotel reservation? *2024-11-19* Besides to pay a membership they offer you higher rates of hotels than other members ship but overall they trying hard to please but still they don’t have a good deals with the different places ### 5/5 — Great service *2026-03-11* Great service ### 5/5 — Best in class concierge *2023-03-18, version 8.8.6* The best out there. Fast, knowledgeable, friendly. ### 5/5 — Amazing service *2022-04-10* I don’t usually leave reviews however I am so impressed with the service I had to. For years I have tried all the services out there and none of them have worked for me until I tried Velocity. It’s so easy to use, the team are smart, friendly and really know what they are doing. The main thing is they really care and their attention to detail is a breathe of fresh air! ## Most praised reviews (7 highest-rated) ### 5/5 — Makes exploring so easy *2022-01-20* I love how I get to feel like a local in every city :) ### 5/5 — Life saver *2022-01-20* Velocity black has been a life savor when it comes to planning last minute travel, dinner reservations, and cool experiences for me and my husband. They have all my preferences saved and the membership has saved me so much time over the years. We just did a safari in Africa which was wonderful and now they are helping plan my nieces 30th birthday in Mykonos. Amazing response time and wonderful staff! ### 5/5 — Amazing app! *2022-01-17* This is hands down the best service I’ve ever used! Super quick and reliable and the team are super friendly too! ### 5/5 — Incredible service!!! *2022-01-14* Im blown away by how good Velocity Black is. Its saved me so much time and hassle! Ive used lots of other concierge services over the years and nothing compares to this. Highly recommend! ### 5/5 — Great Concierge! *2022-01-09* I am not one to write reviews on the App Store (this may be my first). I I have used other (some more expensive) services and they were all totally useless and made life more stressful. The Velocity team has been top notch so far. No concierge is going to be perfect, but they have been great and I have definitely recommended them to people. They are creative, and when they say they will do something, you can trust that they will (which is not the case with other services I’ve used). App is good and continues to improve. Simple, but does what it needs to. ### 5/5 — Lifestyle assistant *2021-12-16, version 8.2.0* 10/10 never deleting this app. For a busy person like me, velocity black is essential in arranging my social calendar. ### 5/5 — Loves it *2020-09-21, version 7.0.19* Sliving for this app! Always get the best reservations everywhere and keeps it safe in 2020 , a worth it moment --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*