# Velocity Frequent Flyer > Loyalty program management for Virgin Australia's Velocity Frequent Flyer members. (iPhone/iPad app by Velocity Frequent Flyer Pty Ltd.) - Source: https://appshunter.io/ios/app/velocity-frequent-flyer/id1374138571 (this page in markdown: same URL + `.md`) - Developer: [Velocity Frequent Flyer Pty Ltd](https://appshunter.io/developer/1371314238) - Category: Travel, Lifestyle - Price: Free - Rating: 4.74/5 from 140,013 App Store ratings · 212 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 287 MB - Languages: American English - Released: 2018-08-01 - Data updated: 2026-09-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/velocity-frequent-flyer/id1374138571/reviews.md ## What is Velocity Frequent Flyer? Virgin Australia’s Loyalty program The Velocity Frequent Flyer App is an easy way to keep on top of all your Velocity activity! Check your account activity on the go and discover ways to boost your earnings. Discover where your Points can take you and track your progress towards your destinations. Track your progress Track your activity and see your latest transactions come in. Keep tabs on your Status Credits and see what’s required to maintain or upgrade your membership level. Check your bonus offers Don’t miss out on special offers from hundreds of Velocity’s partners. Discover all the ways you can earn to get the most out of the program, including shopping through the App. Keep up to date Receive notifications about your Points and Status Credits activity, changes to your Status, great offers and ways to earn. My Velocity Card Interact with the improved My Velocity Card from the app. You can use it to access Virgin Australia lounges if you hold lounge membership. Explore where you can go See where in the world your Points could take you. Pick your favourite destinations and track your progress towards a Reward Seat*. Earn Points for flying Add your Velocity number to your flight bookings to earn Points and Status Credits. *Reward Seats are subject to availability; fees taxes and charges apply. Velocity Frequent Flyer is Virgin Australia's Loyalty program ## Key features - Track account activity - Monitor Status Credits - Discover bonus offers - Receive notifications - Access My Velocity Card - Explore reward destinations ## What do users think of Velocity Frequent Flyer? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Convenient way to travel - 💡 Great rewards and benefits - 🚀 Seamless booking and ticket management **Cons** - 🐛 App not working or crashing - 🐛 Keyboard issues and login problems - 🐛 Slow and unreliable app performance - 🐛 Confusing navigation and UI **Commonly reported bugs** - Flights not showing up in the app - Inability to add trips or book flights - Frequent log-outs and login issues - Missing or delayed status/points updates **Most requested features** - Improve point tracking and status visibility - Integrate loyalty program and airline app - Add more payment options like Afterpay - Provide better customer support ## Recent user reviews (10 of 212) All indexed reviews: https://appshunter.io/ios/app/velocity-frequent-flyer/id1374138571/reviews.md ### 2/5 — Password issues revulo *2026-08-26, version 11.0.0* Frequently I get locked out of my account due to password. I use a password passport so password is not incorrect. If they could fix that issue I’d rate it better but having to speak to an agent to reset your password for their faulty app is super annoying. ### 1/5 — Wouldn’t check me in and logged me out. *2026-08-14, version 10.4.1* Although my app was set up and I received a notification to check in. When I pressed the check in button, the whole system rolled around for a minute and then the app crashed and logged me out of my account. ### 5/5 — The Best *2026-08-12, version 10.4.1* Have been using for over 30 years and they have never let me down…or crashed. That’s good for me. ### 5/5 — Great programme *2026-08-09, version 10.4.1* Love the way this actually helps you save for a holiday goal ### 1/5 — Tried booking hotel *2026-08-06, version 10.4.1* Tried to book a hotel in Canberra for two night wouldn’t allow me to confirm booking ended up booking throughout booking.com ### 1/5 — Hopeless *2026-07-28, version 10.4.0* Hopeless ### 1/5 — Complicated *2026-07-20, version 10.3.0* The app has become far too complicated. What about one app. Virgin Australia. Not two that refer to each other for which you need continuously to sign in. Resign in then sign in again. KISS principle. Keep it simple stupid. ### 5/5 — Virgin *2026-07-17, version 10.3.0* Service improvement is good ### 3/5 — Online Check In *2026-07-15, version 10.3.0* New to Velocity. Could not find how to check in via the app. Not intuitive or clear. Frustrating. ### 1/5 — Hotel bookings with points *2026-07-15, version 10.3.0* Literally impossible ## Frequently asked questions about Velocity Frequent Flyer ### What does the Velocity Frequent Flyer app do? The app allows Virgin Australia's Velocity Frequent Flyer members to manage their loyalty program activity. You can check your account balance, track points and status credits, discover partner offers, and explore where your points can take you. ### How can I earn points with this app? You can earn points by adding your Velocity number to flight bookings. The app also highlights special offers from hundreds of Velocity's partners, and you can discover ways to earn by shopping through the app. ### Is the Velocity Frequent Flyer app free to use? Yes, the Velocity Frequent Flyer app is free to download and use. There are no in-app purchases or ads mentioned in the description. ### What are the main benefits of using the app? Key benefits include easily tracking your points and status credits, staying updated on bonus offers from partners, receiving notifications about your account activity, and accessing your digital My Velocity Card for lounge access if you have a membership. ### Can I use the My Velocity Card feature without a lounge membership? The description states you can use the improved My Velocity Card to access Virgin Australia lounges if you hold lounge membership. It implies that lounge access via the card is dependent on having a lounge membership. ## Version history (last 5 releases) ### 11.0.0 — 2026-08-24 We know you've got goals, and Velocity Frequent Flyer are in the business of helping you achieve them. So we've created the Goals Hub, where you can save offers by heart-reacting the same way you favourite Partners. There is now a dedicated area for all your favourited offers, including ones you've activated so you'll never miss those extra points! We'll be adding more goals to the goals hub, so check back to see what other goals you'll be able to track real soon! ### 10.4.1 — 2026-07-29 In this minor release we've fixed Settings screen and Activated Offers navigation. ### 10.4.0 — 2026-07-21 In this release, we've made improvements to the Redeem page making it easier and quicker to browse redemption options! Enjoy! ### 10.3.0 — 2026-05-25 In this release, we have rolled out a range of fantastic new UI/UX enhancements in the Earn and Redeem screens as part of Velocity Apps glow up! Enjoy! ### 10.2.0 — 2026-04-29 Get excited as we phase through updated design and experience enhancements throughout the app! We hear your feedback and are committed towards regular updates, improvements and fixes. 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Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*