# Velocity Frequent Flyer — user reviews > 212 indexed App Store user reviews of Velocity Frequent Flyer by Velocity Frequent Flyer Pty Ltd, rated 4.74/5 from 140,013 ratings. - Source: https://appshunter.io/ios/app/velocity-frequent-flyer/id1374138571/reviews - App overview in markdown: https://appshunter.io/ios/app/velocity-frequent-flyer/id1374138571.md - Rating breakdown: 5★ 62 · 4★ 6 · 3★ 3 · 2★ 0 · 1★ 1 ## What do users think of Velocity Frequent Flyer? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Convenient way to travel - 💡 Great rewards and benefits - 🚀 Seamless booking and ticket management **Cons** - 🐛 App not working or crashing - 🐛 Keyboard issues and login problems - 🐛 Slow and unreliable app performance - 🐛 Confusing navigation and UI **Commonly reported bugs** - Flights not showing up in the app - Inability to add trips or book flights - Frequent log-outs and login issues - Missing or delayed status/points updates **Most requested features** - Improve point tracking and status visibility - Integrate loyalty program and airline app - Add more payment options like Afterpay - Provide better customer support ## Newest reviews (10 of 212) ### 2/5 — Password issues revulo *2026-08-26, version 11.0.0* Frequently I get locked out of my account due to password. I use a password passport so password is not incorrect. If they could fix that issue I’d rate it better but having to speak to an agent to reset your password for their faulty app is super annoying. ### 3/5 — Online Check In *2026-07-15, version 10.3.0* New to Velocity. Could not find how to check in via the app. Not intuitive or clear. Frustrating. ### 3/5 — Ok….. *2026-07-03, version 10.3.0* Why do you retain activated promotions that have expired! ### 3/5 — Ok, but could be better. *2026-07-01, version 10.3.0* Sometimes it’s difficult to navigate through the app, always asks to log in, doesn’t keep me logged in. Sometimes difficult to find what I’m looking for. ### 3/5 — Reward seats *2026-06-29, version 10.3.0* There needs to be a more simpler way to see what treats seats are available. Please refer to Qantas website where it’s easy to see on what dates seats are available. Thx ### 2/5 — Hit and miss. *2026-06-28, version 10.3.0* Even the title was changed…missed my canceled velocity points. Shame it was all going to my spam… ### 1/5 — Not getting points for flights *2026-06-23, version 10.3.0* Not getting points for my flights ### 1/5 — It’s not that good things *2026-06-22, version 10.3.0* The app doesn’t even load. Stuck on a loading screen with a message “Good things take time… Loading”. They are not that good. Uninstalled after waiting for ten minutes. Terrible user experience. ### 5/5 — Best one *2026-05-29, version 10.3.0* HEB ### 5/5 — Easy app *2026-05-26, version 10.3.0* Easy to use, great offers easy to apply to account, I have enjoyed seeing the benefits from flights and available upgrades and use of points. Linked other services in a couple of minutes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wouldn’t check me in and logged me out. *2026-08-14, version 10.4.1* Although my app was set up and I received a notification to check in. When I pressed the check in button, the whole system rolled around for a minute and then the app crashed and logged me out of my account. ### 1/5 — Tried booking hotel *2026-08-06, version 10.4.1* Tried to book a hotel in Canberra for two night wouldn’t allow me to confirm booking ended up booking throughout booking.com ### 1/5 — Hopeless *2026-07-28, version 10.4.0* Hopeless ### 1/5 — Complicated *2026-07-20, version 10.3.0* The app has become far too complicated. What about one app. Virgin Australia. Not two that refer to each other for which you need continuously to sign in. Resign in then sign in again. KISS principle. Keep it simple stupid. ### 1/5 — Hotel bookings with points *2026-07-15, version 10.3.0* Literally impossible ### 1/5 — Virgin - Worse than even Jetstar *2026-07-13, version 10.3.0* Worse than Jetstar ### 1/5 — App won’t work *2026-07-11, version 10.3.0* Every time I hit ‘log in’ it sends a code to my phone number. I enter the code, hit log in and then it loads and kicks me out saying ‘Something went wrong!’. It’s been doing this since I downloaded the app. What can I do to fix this? ### 1/5 — Poor Conditions *2026-07-10, version 10.3.0* Even when you get a premium status, points more than enough and there are empty spaces you cannot get an upgrade, doesn’t make sense to flight with Virgin, you pay as tier 1 and you get low cost services ### 1/5 — Platinum membership is a scam, don’t fall for it! *2026-07-09, version 10.3.0* Frequently flying, I was upgraded to platinum last year and (supposedly) entitled to four business class upgrades. Now back to gold as not flying enough, and in the year prior, I was not able to redeem a single one of those upgrades. I had to buy a more expensive flexible fare to use the upgrade, and from then it was a gamble rather than a rewarding experience in any way whatsoever. Business class WAS AVAILABLE on Virgin’s website as well as on flight centre for the flight I was booked onto. But when I had my flexible fare, all I got was stupid excuses like I’m ’not eligible’, ‘I am waitlisted’, ‘all booked out’, ‘no availability’ and other corporate bull***t words with no real explanation behind them. In some flights, business class seats were even left vacant after I unsuccessfully tried to redeem my upgrade. On other occasions, the call center told me I should wait until the day of the flight, only to hear by then that business class is full. In conclusion, Virgin promises ‘rewards’ in glossy ads, but then goes out of its way to make sure you’re never getting them redeemed, while expecting you to pay higher flexi fare even if not needed, just to access this type of gambling scam. You are being told you’re a distinguished guest, but other guests are more distinguished and take the vacant seats before you until all taken, while you’re told to ‘wait’. For an intoxicated tourist traveling Australia-Bali return this may be an acceptable level of service, but it is in no way appropriate for an airline that wants to be taken seriously as a business travel carrier. Apart from lounge access, my experience was shamefully disappointing and in no single way ‘rewarding’ at all. ### 1/5 — Terrible Booking Section *2026-07-01, version 10.3.0* Update after update and this app still has the worst booking section in the planet. You try to book your flights and it takes you to an internal browser that barely works. It takes an insane amount of time to load up and it’s as glitchy as it could ever be. You simply can’t do anything with it. It feels like they do this on purpose to discourage you from using it at all. I hope once and for all they’ll fix this, as they’re way behind the competition. ## Most praised reviews (10 highest-rated) ### 5/5 — The Best *2026-08-12, version 10.4.1* Have been using for over 30 years and they have never let me down…or crashed. That’s good for me. ### 5/5 — Great programme *2026-08-09, version 10.4.1* Love the way this actually helps you save for a holiday goal ### 5/5 — Virgin *2026-07-17, version 10.3.0* Service improvement is good ### 5/5 — Great *2026-07-09, version 10.3.0* It’s a great app well designed and easy to navigate ### 5/5 — Best airline *2026-07-08, version 10.3.0* So much better that quantas. Wish I had built all my point here :( ### 5/5 — Five star *2026-07-05, version 10.3.0* Very good customer service and flight ### 5/5 — Great reward *2026-07-05, version 10.3.0* I am so happy that I have velocity I have used it for flights ect great deal. Thanks ### 5/5 — MR Minh *2026-06-28, version 10.3.0* Friendly and good service ### 5/5 — Pleasure to fly with *2026-06-16, version 10.3.0* It’s always a pleasure to fly with Virgin 😍 ### 5/5 — 5 Stars for reasons *2026-06-04, version 10.3.0* Love all the points and promotions- keep up all the great work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*