# Venstar Skyport — user reviews > 247 indexed App Store user reviews of Venstar Skyport by Venstar Inc., rated 4.60/5 from 3,557 ratings. - Source: https://appshunter.io/ios/app/venstar-skyport/id520220656/reviews - App overview in markdown: https://appshunter.io/ios/app/venstar-skyport/id520220656.md - Rating breakdown: 5★ 2,902 · 4★ 288 · 3★ 113 · 2★ 60 · 1★ 179 ## What do users think of Venstar Skyport? Overall sentiment: neutral **Pros** - 👍 Convenient remote control - 🚀 Easy to use app - 💡 Helpful features like geofencing - 🚀 Functional and reliable - 👍 Intuitive and user-friendly - 👍 Great integration with HVAC system **Cons** - 🐛 Frequent disconnections and offline issues - 🐛 Unreliable connectivity and sync - 🐛 Buggy and glitchy app - 🔒 Difficult account management and password resets - 🔋 Drains phone battery - 🐛 Unresponsive touchscreen **Commonly reported bugs** - App crashes and freezes - Fails to send temperature changes to thermostat - Loses connection to thermostat randomly - Difficult to set up and pair with thermostat **Most requested features** - Add more scheduling and programming options - Improve Celsius temperature display - Provide better customer support and communication channels - Integrate with more smart home platforms - Add more detailed usage reporting and analytics ## Newest reviews (18 of 247) ### 3/5 — Glitches out sometimes *2026-08-29, version 7.4.1* It works when it works but glitches out and won’t sync up unless I turn off the whole circuit ### 2/5 — Thermostat *2026-08-27, version 7.4.1* It has a lot of issues communicating with the thermostat ### 4/5 — Support for T5200 weak. New 7900 series better but has a glitch *2026-08-22, version 7.4.1* I’ve owned two of the 5200 series for about 12 years. Initially support was excellent but for the past 3-4 years controlling vacation schedules is non existent with the app. I replaced one of them with the 79 series and it will control vacations however when I ask alexia it’s temperature, it responds the initial factory setting rather then the adjusted temperature. ### 4/5 — Not perfect *2026-08-07, version 7.4.1* Sometimes not working even internet is connected ### 4/5 — Really good App *2026-08-04, version 7.4.1* Love the App, it is better than Honeywell except for one thing. My sole complaint is in the programming. Every setting is registered separately. I can’t just program the entire day, save it and the exit. I have to do each separate event of the day, register, exit and then do the next event of the day. ### 4/5 — Update mechanism *2026-07-18, version 7.4.1* Four stars because the app often doesn’t update information for some time, or requires a restart to get fresh information, otherwise it works for standard control of the thermostat and does provide a lot of remote configuration options, which I appreciate. ### 4/5 — Mostly Very Good *2026-06-25, version 7.4.1* Every once in a great while, maybe 7-9 months- the app will glitch and stop working. The solution is to just delete it and then reinstall the app. The password is still saved and the app is back in business. ### 4/5 — Very good overall *2026-06-23, version 7.4.1* Lots of features, some minor issues that need to figure it out probably resulting from the many options interacting with one another. ### 5/5 — Great app! *2026-05-24, version 7.4.1* Very intuitive, full featured UI. Complex features are available, but appropriately in a deeper layer of the UI. App is very stable and reliable. ### 5/5 — Easy peasy *2026-05-21, version 7.4.1* Tech installed in minutes, WiFi connected and configured on app easily. Do have to learn more of its capabilities, and for future expansion of use. ### 5/5 — Excellent Smart Thermostat App *2026-05-11, version 7.4.1* Awesome app and very easy to use. The controls are simple, responsive, and make adjusting the temperature quick from anywhere. Setup was smooth and the app keeps everything running efficiently. Reliable performance and great features. Highly recommend for anyone using a Venstar thermostat. ### 5/5 — Easy to use Skyport App *2026-05-10, version 7.4.1* Love this App, very easy to use and works well with other smart home apps. ### 4/5 — Nice thermostat / lowers energy bill *2026-05-09, version 7.4.1* Has many features to help reduce cooling and heating bills. Some features in owners guide could be better explained such as “Smart Fan” - I still don’t know how it’s smart. ### 5/5 — Brand new install *2026-05-08, version 7.4.1* Got it hooked up, I can control it from my phone !! Yea !! Enjoy being able to turn it on before I leave work, and it’s cool when I get home. Set up was a little of a learning curve at first, but it went rather smooth. I have two thermostats and setting up each became easy as we got into the program. Named them, and program lets you control each separately !! I’m enjoying it greatly !! ### 5/5 — Great Thermostat *2026-05-08, version 7.4.1* The thermostat is very easy to automate using Alexa. I use Alexa to set the temperature before bed and in the morning. It’s also easy to operate manually. ### 5/5 — Works great *2026-04-26, version 7.4.1* I have my units for over 7 years and have never had any issues. Very happy with VENSTAR Skyport! Moved to another state, first thing I ordered a VENSTAR thermostat. ### 5/5 — Perfection *2026-04-17, version 7.4.1* We’ve had Venstar for years and never any issues, works great! ### 5/5 — Very good thermostat *2026-04-10, version 7.4.1* We have had the Venstar skyport form more then four years and have never had a problem. ## Most critical reviews (10 lowest-rated) ### 1/5 — It sucks *2026-06-02, version 7.4.1* Repeated attempts to connect to wifi fail! No suggestions provided to help resolve issues. ### 1/5 — Schedule *2026-05-16, version 7.4.1* Cannot set schedule ### 1/5 — Awful devices *2026-03-31, version 7.4.1* Both of my devices connected to the internet during initial setup but now one is constantly offline and the other won’t connect at all. ### 1/5 — Appareil hors ligne *2025-12-26, version 7.3.0* Mon appareil apparaît hors ligne dans mon téléphone , que dois-je faire ? ### 1/5 — Venstar thermostat *2025-12-18, version 7.3.0* This thermostat goes offline more than the McDonald’s ice cream machine. ### 1/5 — Expected much better *2025-12-17, version 7.3.0* For a company with large sales and good units, you would expect a much better WiFi thermostat. However, don’t waste your time with the Venstar thermostats, never worked correctly from the start and requires an accessory to connect which only complicates things. Any other WiFi thermostat is better. ### 1/5 — Hate it *2025-08-16, version 7.3.0* The smart options are absolutely awful. Not enough variation in settings. Don’t limit temperatures with settings. ### 1/5 — What’s wrong *2025-07-04, version 7.2.1* Thermostat keeps going offline ### 1/5 — No Skyport Pairing *2025-05-13, version 7.2.0* I cannot pair either of my Venstar Thermostats through Skyport ### 1/5 — Wi-Fi set up very frustrating *2024-11-16, version 7.1.0* Upgraded my Wi-Fi and can not pair Explorer Mini (2.4 Wi-Fi is available). No phone support. Only email ## Most praised reviews (10 highest-rated) ### 5/5 — Remote *2026-08-21, version 7.4.1* Able to oversee unit usage from home… which is beneficial, since many times, systems don’t get turned off and are left to be ran all night which is not cost efficient ### 5/5 — Wireless T-stat *2026-08-12, version 7.4.1* Best!!! ### 5/5 — Working much better now *2026-07-31, version 7.4.1* I was not a fan of this app when it first came out I don’t know if there was any updates that were done to it. We just started running our air-conditioning unit for the summer and the app has worked flawlessly this time. Thank you very much. ### 5/5 — Easy to use *2026-07-29, version 7.4.1* Super easy to use and dial temperature from your phone. ### 5/5 — Easy & Worth the the investment *2026-07-24, version 7.4.1* Love being able to use my phone to adjust AC and heat. Turn off unit summer and winter when traveling. Turn on an hour or so before returning. Unit is easy to program. ### 5/5 — Great system *2026-06-27, version 7.4.1* We absolutely love our Venstar thermostat!! Works perfectly…easy…everything it was advertised to do! ### 5/5 — Venstar Skyport *2026-06-16, version 7.4.1* The app is one of the best for communicating to your heating/air conditioning systems I would highly recommend this app to anyone!! ### 5/5 — Excellent app *2026-06-08, version 7.4.1* I love being able to not know see real time what the temperature and the settings are inside of my house, upstairs, downstairs, or even in the garage, but then to manually override at the settings so if I needed to turn it on or off at any point in time in any of the three zones, I can do it ### 5/5 — Entry clerk *2026-06-02, version 7.4.1* Best controller ### 5/5 — 10 years old *2026-05-30, version 7.4.1* Been using this thermostat and app for over ten years. Friends that do not have the remote capability are always envious --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*