# VeraMobile™ — user reviews > 183 indexed App Store user reviews of VeraMobile™ by Mios Limited, rated 2.80/5 from 194 ratings. - Source: https://appshunter.io/ios/app/veramobile/id787203434/reviews - App overview in markdown: https://appshunter.io/ios/app/veramobile/id787203434.md - Rating breakdown: 5★ 45 · 4★ 31 · 3★ 25 · 2★ 24 · 1★ 69 ## What do users think of VeraMobile™? Overall sentiment: neutral **Pros** - 🚀 Excellent customer support - 👍 Great app functionality - 🚀 Reliable and stable - 💡 Versatile home automation features **Cons** - 🐛 Frequent crashes and bugs - 🔧 Unreliable connectivity - 🔧 Outdated and lacking updates - 👎 Unintuitive and confusing UI **Commonly reported bugs** - Compatibility issues with newer iOS versions - Thermostat controls not working as expected - Scenes and automations not functioning properly - Notifications and alerts not reliable **Most requested features** - Improve geofencing functionality - Add support for more devices and integrations - Enhance mobile app with more customization options - Restore Apple Watch app support ## Newest reviews (20 of 183) ### 3/5 — Update? Hello!!! *2025-05-04, version 3.63* You all plan on updating this app so it can work smoothly with os 18? Also live-view streaming is very slow,thanks! ### 3/5 — Update? *2025-01-15, version 3.63* You all plan on updating this app so it can work smoothly with os 18? Also live-view streaming is very slow,thanks! ### 2/5 — Used to work with Alexa & Siri via Shortcuts, but neither now *2023-10-10, version 3.63* Very frustrated by how the voice integration support no longer works for both. Voice interface is a must for home automation. I’m looking into ditching Z Wave and moving to Matter devices. Then it will be good-bye to Vera Ezlo 😒 ### 3/5 — Good app, unreliable hardware *2023-09-13, version 3.63* Overall app functionality is good. Biggest downfall is that when my Vera Secure controller loses connectivity (which it does regularly) the app acts like it is showing current data from the controller, but in reality it is not. Needs a visible indication or warning message that controller is offline. ### 2/5 — iOS shortcuts useless and timeout *2023-06-20, version 3.63* Don’t bother trying to create iOS shortcuts with this app. All they do is timeout. I am trying. ### 2/5 — Would be great if it worked *2022-10-17, version 3.62* The app “works” on IOS, but you can’t add any devices to a scene, so basically it is useless. You would have thought this would have warranted an update in less than the 4 months since the last release date. ### 3/5 — Not working woth EU zwave standard *2022-08-27, version 3.62* I cant use this product with EU z-wave devices :) Hope that will be supported soon... ### 3/5 — Ezlo *2022-07-29, version 3.62* Left Wink for Vera Ezlo plus. The support is great. All but two devices converted. It appears the current version of the app does not handle all the functionality of the Ezlo plus. Geofence is not even in the menus even though I get notices on my phone that Ezlo is using my location. Alerts don’t seem to work. Connectivity to Google Home doesn’t work. The documentation out there doesn’t match the menus in this app. To set notifications I had to go to the website and set them there. I have been told a new app is in development. I have about 30 devices working now. The dashboard design is great. Hope that doesn’t change. Waiting patiently. I think it will be a great product. ### 4/5 — Great App & Support *2022-04-11, version 3.60* Expanding my automation platform with Ezio controller and new Vera app. Transition from old Vera Lite to Ezio went very well. All question while adding new doorbell were resolved in a timely manner. ### 2/5 — Door bell audio not working after app upgrade *2022-02-12, version 3.60* Please do not make users as a testers for your app. ### 2/5 — Constant problems *2021-11-01, version 3.59* This app has several issues that appear with each version. When trying to run a business that relies on using some features in this app….that then fail is frustrating. I’m almost done with the Vera platform……just too many issues ### 2/5 — Not What It Used To Be *2021-10-07, version 3.59* Good luck trying to call tech-support they are down in Columbia and do not answer your phone calls. When you leave a message they call you a week later. ### 3/5 — First Apple Watch *2021-09-28, version 3.57* Installed the app on my wife’s phone No support for Apple Watch You had a number of updates please bring back Apple Watch support i’ve been with you guys for many years few problemsI’ve had I was able to solve myself I believe one time I need a tech support you guys got right back to me it was deeply appreciated. With Apple‘s iPhone 13 release and Apple software updates maybe you guys can find the time to bring back support for the Apple Watch it was truly amazing. Thank you in advance ### 2/5 — Latest update broke my thermostat control *2021-09-24, version 3.57* The update that just came out have removed the “heat” button from my thermostat control. I can now turn off my fur7, but can’t turn it back on. ### 2/5 — Ezlo *2021-09-09, version 3.56* Ezlo can not be accessed through the website, app based only that keeps crashing. I purchased a thermostat from Vera and have tried to set up scenes unsuccessfully. The support team has been working on it for over two weeks and I haven’t heard from them in over a week. Wish I would have never upgraded to Ezlo. Update. After four months, 114 emails and one conference call it appears the app doesn’t work on the thermostat with iOS. Not verified yet. So I’m disappointed. However would like to give a shout out to Daniel who has been working to solve the problem, so I’m hopeful ### 4/5 — Iwatch Update? *2021-07-23, version 3.56* This was promised in the next update back in January. Just wondering if the watch portion has a low priority. One of my favorite features. Please reinstate. Thanks. ### 4/5 — Troubleshooting *2021-06-23, version 3.54* Jesus was very helpful in attempting to resolve our issue. Unfortunately he feels our Apple devices may have a bug related to the app continuously crashing. He has referred our problem to his engineering department and we are hoping for a successful resolution! ### 2/5 — A big disappointment! *2021-05-23, version 3.54* As long as Vera has been doing this you would think their controller would function better than it does. The eslo secure is not ready for prime time. My door lock only partially works. My door sensor doesn’t send alerts. My lights do turn on and off. (Yippee) Tech support fell off the planet. I’ve called sent emails. No response! If they don’t fix these problems soon I want my $400.00 back. Next step is BBB. Oh and I can’t seem to post a review here. Maybe the second time is a charm. ### 1/5 — Garbage app now *2021-05-19, version 3.54* Had so many problems with latest release...I think the company is slowing down response times for Vera models so users buy the new ezlo model...same thing Apple does...switching to another z wave hub company ASAP ### 1/5 — App login fails *2021-05-14, version 3.53* I can login to the Vera Mios website, but using the same userid and password fails when trying to login to the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Updates are needed!! *2025-03-28, version 3.63* It is sad to say that they have completely just ignored their customers. Hasn't been an update in over two years, Geofencing hasn't been working since the last update. ### 1/5 — EZLO Plus *2023-02-18, version 3.63* I am very disappointed in the conversation from our Vera hub to the EZlo plus hub. Half of our devices were either not compatible or partially compatible leaving our house with minimal security. We waited a year after the announcement to try to avoid these issues. ### 1/5 — Apple Watch *2022-12-12, version 3.62* The current version doesn’t seem to be compatible with Apple Watch. Will this be rectified? ### 1/5 — Less features than web based app *2022-10-30, version 3.62* Developer says you can control the fan in the A/C with this app but actually you cannot. There is no option to even create the fan component of the A/C as a device. Lowering rating from 2 stars to 1 star for the bad nonexistent workaround suggestion. They clearly did not even try this. ### 1/5 — Ezlo *2022-04-24, version 3.60* I want to have both app & dashboard control of my Ezlo. The app does not work seamlessly and the dashboard is non existent. At this point I'm considering a different platform with support that will get to a resolution. ### 1/5 — Ezlo secure stopped working!!! *2022-04-14, version 3.60* Very disappointed. I have the Vera edge which is amazing. But ezlo secure is not. It worked for about 6 months and now is doesn’t. Technical support takes while to back to you and they call you, you cannot call them only send emails. It’s beyond frustrating. So many bugs. ### 1/5 — Still crashes every time *2022-02-15, version 3.60* I downloaded the latest update today (15 Feb) but it still crashes every time I try to use the app. ### 1/5 — does not work *2021-10-22, version 3.59* When I open this app, it’s closed very quickly. I can’t log in and set up app. ### 1/5 — Stopped working *2021-10-04, version 3.58* App is great. Recent update caused it to stop working on IOS 13.4.1. When opened the app comes on screen for a secondary and then goes away. I have to manually close the non-working app. ### 1/5 — Used to be Perfect *2021-09-28, version 3.57* This use to be the best app ever. Now it does not work for geofencing since I updated to the latest iOS. Please fix so I can change my review back to 5 stars!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Best Home Automation App *2021-04-25, version 3.53* I’ve been using the Vera app to control two home automation systems for the last decade. Both Vera Plus systems have been rock solid. I’ve had no major issues. When I’ve encountered occasional issues with a new Z-Wave device, Vera customer support has always been there to help. This iOS app does almost everything, from setting up a Vera controller to controlling devices to setting up scenes. Compare features and see you yourself. Vera will not disappoint. ### 5/5 — Great Unit, great App... AND some tech support *2021-04-24, version 3.53* For full disclosure: I am using Vera for many many years and come to enjoy the reliability and straightforward business model (NO monthly subscritpions! They are doing it the "honest" way: produce good HW, sell it at a good price AND provide good customer support). The reason I'm doing a review right now: My Vera Plus stopped working. Oh no! 50 Z-wave devices are dead (some not really accessibel behind furniture). I so dreaded unpairing all those, and migrating to a new unit. Turns out, Vera support was super cool: I opened a ticket, they assigned a support person, asked for a time-/date-slot at which I could be contacted. All within 48hours. The person called on-time(!), asked for remote access (like: remote desktop/teamviewer) and I watched him fixing the problem in ~20minutes. Turns out, the problem was an old App (Plug-in) I had loaded years earlier to test and and never really used it... but forgot to remove it also. It just sat there, unsupported by the plug-in dev and it caused memory exhaustion in the Vera unit. After removing it, doing a garbage mem collection, the Vera runs like new. Back to Vera's "honest" business model: no subscritpion and STILL reliable support. How many companies fall in to the "Greed Trap" as I call it, to force customers into subscription models. It's only good for the constant revenue stream of the company and very seldom provides benefits for the customer. I avoid subscriptions like the plague. If all sounds over-the-top, sorry: I am that impressed with Vera and feel confirmed in that opinion after the last unit-recovery/remote-support. Cheers! Lutz ### 5/5 — Great Product and "honest" business model *2021-04-24, version 3.53* For full disclosure: I am using Vera for many many years and come to enjoy the reliability and straightforward business model (NO monthly subscritpions! They are doing it the "honest" way: produce good HW, sell it at a good price AND provide good customer support). The reason I'm doing a review right now: My Vera Plus stopped working. Oh no! 50 Z-wave devices are dead (some not really accessibel behind furniture). I so dreaded unpairing all those, and migrating to a new unit. Turns out, Vera support was super cool: I opened a ticket, they assigned a support person, asked for a time-/date-slot at which I could be contacted. All within 48hours. The person called on-time(!), asked for remote access (like: remote desktop/teamviewer) and I watched him fixing the problem in ~20minutes. Turns out, the problem was an old App (Plug-in) I had loaded years earlier to test and and never really used it... but forgot to remove it also. It just sat there, unsupported by the plug-in dev and it caused memory exhaustion in the Vera unit. After removing it, doing a garbage mem collection, the Vera runs like new. Back to Vera's "honest" business model: no subscritpion and STILL reliable support. How many companies fall in to the "Greed Trap" as I call it, to force customers into subscription models. It's only good for the constant revenue stream of the company and very seldom provides benefits for the customer. I avoid subscriptions like the plague. If all sounds over-the-top, sorry: I am that impressed with Vera and feel confirmed in that opinion after the last unit-recovery/remote-support. Cheers! Lutz ### 5/5 — Excellent Support like Gold! *2021-03-23, version 3.51* The VeraPlus Advanced Home Controller isn’t the most intuitive thing to set up using this app or the WebUI. However with all of the incredible capabilities for controlling devices once you get them set up is extremely empowering in so many ways! Not only can you observe the status and control so many devices throughout your home and property but you can do it from virtually anywhere! One of the most amazing aspects of this app and VeraPlus Controller along with the devices you add & control is the incredible technical support staff! I’d have to rate this product support group as the most responsive and helpful support I’ve ever dealt with, by far! Quick responses to my original question to setup the controller and for all my follow-up questions to setup a Z-Wave deadbolt and PIN codes with start & end dates & times. Once they explained what I was missing, the regular operation of these tasks are easily repeatable and flawless in their performance. These tools along with their responsive support team are Game Changers! Thanks Vera. ### 5/5 — Works great. Customer Support is awesome *2021-03-22, version 3.51* Have used Vera for many years now. From time to time a z-wave unit will have an issue, or my Vera software will need updating. I can usually do it myself but have needed help from time to time and have emailed or phoned support and they have always helped me through it. They have even remoted into my controller and straighten it out for me. Such a great support group. Yes they are on a different time zone so it might take overnight but it gets done. They are good at what they do. BL ### 5/5 — Amazing functionality for the money *2020-12-21, version 3.50* I have been using a Vera Controls HA controller for more than 10 years. There is so much functionality that you can do practically anything your mind can conceive. The Vera app is great and their support team is always ready to help when you get stuck. ### 5/5 — Works well *2020-11-30, version 3.50* I have been using Vera for 6 years now. It was a big help when I lived in NY and I had a house in SC. I was able to control the lights, a/c , water heater and door locks. I just hope that they will continue to support the older Vera controller. ### 5/5 — Customer service is outstanding *2020-10-24, version 3.49* I had a few minor issues with my Vera, which customer service addressed quickly and proficiently. Great product and service!!! ### 5/5 — Vera Control for Business *2020-10-06, version 3.48* For our needs, this has been a great system to change Z-Wave locks at our properties. Pretty reliable and tech support has always been helpful. Would recommend using this for smarthome application. Thanks! Sean ### 5/5 — Amazing Support *2020-09-15, version 3.47* Recently Upgraded from Vera3 to Vera Plus. Tech support was amazing and took over my computer and system and in no time got me up and running back to normal. Have used Vera for 8 years and LOVE it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*