# Verint Appointment and Queuing — Create exceptional CX

> Business appointment and queue management software for enhanced customer experience. (iPhone/iPad app by Qudini Ltd.)

- Source: https://appshunter.io/ios/app/verint-appointment-and-queuing/id1001192692 (this page in markdown: same URL + `.md`)
- Developer: [Qudini Ltd](https://appshunter.io/developer/830531808)
- Category: Business, Productivity
- Price: Free
- Rating: 1.00/5 from 6 App Store ratings · 10 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 82 MB
- Languages: American English
- Released: 2015-09-10
- Data updated: 2026-08-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/verint-appointment-and-queuing/id1001192692/reviews.md

## What is Verint Appointment and Queuing?

Create a better customer experience (CX) with Verint Appointment Booking and Queue Management.

The Verint Appointment & Queuing app enables stores and bank branches to drive sales and deliver exceptional CX by seamlessly managing appointments, walk-ins and events.

Key software solutions:

• Appointment Booking
• Queue Management
• Event Management 

All solutions are also available on any desktop browser.

To learn more or request a demo, visit https://www.verint.com/appointment-booking-and-queuing/

Already have a Verint Appointment & Queuing account? Download the app to start elevating the customer experience.

## Key features

- Appointment Booking
- Queue Management
- Event Management
- Customer Experience Enhancement
- Sales Driving Features

## Recent user reviews (10 of 10)

All indexed reviews: https://appshunter.io/ios/app/verint-appointment-and-queuing/id1001192692/reviews.md

### 3/5 — Amazing!

*2025-04-21, version 6.0.2*

Thanks for moving two of the main buttons to each other’s positions with the rebrand! That’s totally not a pointless pain the the backside every time I try to assign a role to a staff member 🤷‍♂️😳 Reverse them back for goodness sake 😒

### 2/5 — No notifications on mobile phone

*2022-11-03, version 4.5.1*

We have this version on our PDAs, these notify us via sound & vibration, but the mobile version doesn’t seem to support this?

### 5/5 — I love this app - highly recommend

*2021-11-22, version 4.3.9*

I use this daily as a store manager, I can see how busy my store is and when people are on breaks. Customers seem to like it too as it gives them a process to follow that’s quite easy and helpful.

### 5/5 — I couldn't run my store wihtout it!!!

*2021-11-22, version 4.3.9*

We’ve been using this app in our store for a few years now and I couldn’t live without it.
When we’re busy it helps us to give walk-in customers an accurate wait time estimate so that they can browse the store. They no longer bother our store team so it’s waaay less stressful for us. We can also see and prepare for the customers who have booked appointments online.

It’s easy enough to use though a few features from the desktop are missing that I hope they’ll bring in soon.

### 5/5 — Couldn't live without it

*2021-11-16, version 4.3.9*

Our store has been using this app for a few years now and I struggle to think what life would be without it. When we're busy it helps us to manage customers by giving them pretty accurate estimates about their waiting time. We also use it to see the customers that have booked appointments with us online.

### 4/5 — Demo

*2021-05-29*

Hi can I please have a demo?

### 5/5 — Sam M

*2020-01-16, version 4.0.5*

We use it in our store to manage our queues having used paper previously and I wouldn’t be without it now! You can see how long someone is taking with each person, how many people they have seen in total and put people on lunch so it’s easier to manage those kind of things.

The only negative I would mention is the new update to the iPad version has made slowed down the process of adding someone to queue control as first you have to select what the person is there for, then type their name and the keyboard blocks the add button so it’s just long and my staff have been complaining about it!

### 3/5 — Useful but key setup feature is broken

*2019-12-12, version 4.0.4*

Always been an advocate of Qudini since we use it where I work. I’ve just downloaded the app onto my own iPad as thought it’d be more up to date...which it is...and here’s the but...the set availability just isn’t working. It doesn’t load the standard Apple app api for times so you can’t set availability. I have to log into the website to do it in safari first. Fix this and it’s five star

### 5/5 — Really fab

*2017-06-29, version 2.2.6*

Really fab

### 5/5 — Great solution

*2015-12-17*

The app is really helpful to manage my store, great support too. Keep going guys!

## Frequently asked questions about Verint Appointment and Queuing

### What is Verint Appointment and Queuing used for?

Verint Appointment and Queuing is used by businesses like stores and bank branches to manage customer appointments, walk-ins, and events. It aims to improve customer experience and drive sales by streamlining these processes.

### Can I use Verint Appointment and Queuing on my computer?

Yes, all the key software solutions offered by Verint Appointment and Queuing are also available on any desktop browser. This provides flexibility for managing your business operations.

### What devices does Verint Appointment and Queuing support?

Verint Appointment and Queuing is supported on iPhones, iPads, and iPods. This allows for mobile management of appointments and queues.

### How often is Verint Appointment and Queuing updated?

The latest version of Verint Appointment and Queuing is 6.1.5, and it was last updated on March 3, 2026. This indicates a commitment to ongoing development and improvements.

### What is the age rating for Verint Appointment and Queuing?

Verint Appointment and Queuing has an age rating of 4+. This means it is suitable for a wide audience, including younger users if supervised.

### Does Verint Appointment and Queuing have ads?

No, Verint Appointment and Queuing does not contain advertisements. The app is free to download and use without any ad interruptions.

### What is the user rating for Verint Appointment and Queuing?

Verint Appointment and Queuing has a rating of 1.0 stars based on 6 ratings. This suggests that current users have had a very negative experience with the app.

### Where can I learn more about Verint Appointment and Queuing or request a demo?

You can learn more about Verint Appointment and Queuing or request a demo by visiting their official website at https://www.verint.com/appointment-booking-and-queuing/.

## Version history (last 5 releases)

### 6.1.8 — 2026-06-15

Updates & Bug Fixes:

- Fixed an issue in User Profile where invalid shift times could be selected.
- Resolved a bug in the Add Customer dialog so the country code is correctly updated based on the entered phone number.
- Improved app orientation behavior — the app now defaults to landscape mode on iPads and tablets.
- Fixed an issue with updating the “Arrived” status for bookings.

View the full release notes: https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing

### 6.1.7 — 2026-05-12

Updates & Bug Fixes:

- Bug fix for multi guest appointment
- Upgrade internal library
- Push notification improvements
- Performance Improvements

View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing

### 6.1.6 — 2026-04-21

Updates & Bug Fixes:

- Multi-guest appointment support
- Upgrade internal library
- Fix bug click and collect profile UI
- Improve keyboard behaviour on edit questions in customer profile

View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing

### 6.1.5 — 2026-03-03

Updates & Bug Fixes:

- Optimized keyboard interactions for small‑screen devices.
- Redesigned the slow‑network notification to be more subtle.

View the full release notes:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing

### 6.1.4 — 2026-02-17

Updates and Bug Fixes:

- Introduced a new setting to switch between local and venue timezones, ensuring consistent time display across bookings, availability, and other areas of the app.

- Improved calendar and queue views to reflect the selected timezone setting.

- Reduced unnecessary data requests to improve app speed and responsiveness.

- Added a toggle to control the display of network error messages, giving users more flexibility.

- Fixed issues with advisor search during allocation changes.

- Restored functionality of queue search within the calendar view.

- Resolved advisor visibility and interaction issues after performing a search.

- Corrected formatting issues in privacy policy data to prevent errors.

- Fixed navigation problems when returning to the queue screen after completing customer actions.

- Ensured advisor details display correctly even when assigned from a different queue.

- Fixed to remember last login method.

- Improve event check-in error handling.

- Search filters now reset properly when switching between screens.

- Fix to see a  confirmation when marking a customer as Arrived

- Queue loading and navigation are now much more reliable, even with large queues

- Searching for customers, advisors, or queues works more consistently across the app

- Customer details now clearly show when a question hasn’t been answered yet

- Follow‑up booking product selection now opens as expected

- Add‑ons on bookings are no longer removed when updating customer information

- Language options and attendee actions now behave correctly

- Login method and session are reliably maintained after app restarts

- Queue and calendar screens now correctly use your selected timezone

- Event Coordinator profiles and Click & Collect refresh now display and function correctly

- Multiple stability fixes to prevent crashes and loading issues

- General performance improvements across queue selection, feature flags, and API usage

- New QR code scan functionality to easily retrieve customer from Queue screen (accessible from search option)


View the full release notes here:
https://connect.verint.com/documentation/whatsnew/w/whatsnew/40335/appointments-and-queuing

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## More apps by Qudini Ltd

- [Qudini Check-in Kiosk App](https://appshunter.io/ios/app/qudini-check-in-kiosk-app/id1394639797)

All apps by Qudini Ltd: https://appshunter.io/developer/830531808

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*