# Verint WFM for Branch

> Mobile workforce management for branch employees and managers. (iPhone/iPad app by Verint.)

- Source: https://appshunter.io/ios/app/verint-wfm-for-branch/id1455232368 (this page in markdown: same URL + `.md`)
- Developer: [Verint](https://appshunter.io/developer/569603957)
- Category: Business
- Price: Free
- Rating: 2.00/5 from 4 App Store ratings · 24 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 25 MB
- Languages: American English
- Released: 2019-06-04
- Data updated: 2026-08-18
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/verint-wfm-for-branch/id1455232368/reviews.md

## What is Verint WFM for Branch?

Verint WFM for Branch increases workforce engagement and collaboration with easy to use mobile features. The app is an extension of the core solution. Users can submit time off requests, swap and offer shifts, and set their unavailability preferences on-the-go from their mobile devices. Managers can edit schedules and publish all changes for the branches they manage. Communication within the organization is made easy through our Connect platform. 

Users can: 
• Edit schedules and publish changes from the Branch Scheduler page
• View daily schedules for all employees from the Branch Schedule report
• View employee monthly calendars from the Connect Calendar 
• Employees can submit their time off requests and unavailability preferences  
• Employees can swap and offer shifts  
• Managers can review and respond to all employee requests

## Key features

- Submit time off requests
- Swap and offer shifts
- Set unavailability preferences
- Edit and publish schedules
- View daily and monthly schedules
- Respond to employee requests

## Recent user reviews (10 of 24)

All indexed reviews: https://appshunter.io/ios/app/verint-wfm-for-branch/id1455232368/reviews.md

### 1/5 — It sucks

*2026-05-29*

It’s the worst app I ever used

### 1/5 — Do better

*2025-12-07*

Can I rate less than a star or negative stars? I had to add credit card info to get the app and managed to use it once. Now I can’t get in and was told my system “administrator” has to give me a code.

### 2/5 — Frustrating

*2025-09-21*

It hasn’t worked properly in an over a week it’s SUPER frustrating.

### 3/5 — Very disruptive when it doesn’t work.

*2025-02-14*

This app is great when it works, but when it fails, it only adds stress. A warning in the blog posts on the first page or something about upcoming updates or down-time for maintenance would be welcome. That way I could plan around them and not be stuck without knowing what time I’m suppose to be at my next shift.

### 1/5 — First Horizon

*2024-12-07*

Unable to log in. Something went wrong error

### 3/5 — Glitchy

*2024-10-09*

Works great but constantly is saying invalid token

### 1/5 — Keyboard issue

*2024-08-15*

I had the same issue on Apple iPhone, can not hit verify account because keyboard is in the way.

### 1/5 — Worst app ever

*2024-08-14*

I have used this app for many many years. Over the years it has gotten worse. Now it won’t let me sign in the way I’ve been signing in for YEARS and there is no work around. The app allows me to enter in my user id and when it brings me to the password screen it disappears when I need to go to the entrust app the copy the code to paste it in the app! So frustrating. We need to update this app. Not working with the new technology now a days

### 1/5 — Not able to remove keypad on sign in page

*2024-08-13, version 2.2*

After entering access code , not able to remove keypad which cover up the “ verify account “ tab in order to continue with the sign in process.

### 1/5 — Account verification

*2024-08-12*

I can’t click the verify account button because the number pad won’t hide and I tried removing the app and rebooting my phone and reinstalling the app. Still won’t work after last update. Worked fine before. My coworker had no issues with account verification

## Frequently asked questions about Verint WFM for Branch

### What does Verint WFM for Branch do?

Verint WFM for Branch is a mobile extension of a core workforce management solution. It allows employees to manage their schedules, request time off, and swap shifts. Managers can also edit schedules and publish changes for their branches.

### What are the key features for employees?

Employees can submit time off requests, set their unavailability preferences, and offer or swap shifts with colleagues. They can also view their daily and monthly schedules.

### What are the key features for managers?

Managers can edit employee schedules directly from the app and publish these changes. They can also view daily schedules for all employees and review/respond to employee requests for time off or shift changes.

### Is this app free to use?

The app is an extension of a core solution, implying it is likely free for existing users of the Verint WFM platform. Specific pricing details for the core solution are not provided.

### What kind of devices is this app compatible with?

The description states it is a mobile app, suggesting compatibility with smartphones and tablets. Specific operating system requirements (iOS or Android) are not detailed.

## Version history (last 5 releases)

### 2.4 — 2025-12-04

Screenshot capture is now blocked to protect sensitive data

### 2.3 — 2024-08-15

Update to resolve the authentication loop issue

### 2.2 — 2024-08-06

Updated the mobile app to use the most up to date and secure framework from Microsoft.

### 2.1 — 2022-11-15

Fix styling issue

### 2.0 — 2022-11-03

With this mobile update users will see an enhanced, fresh user interface.

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## More apps by Verint

- [EFM Mobile](https://appshunter.io/ios/app/efm-mobile/id432316109)
- [Experience Mobile Offline](https://appshunter.io/ios/app/experience-mobile-offline/id510393177)
- [Verint Mobile Workforce Optimization](https://appshunter.io/ios/app/verint-mobile-workforce-optimization/id892422631)
- [ViGo 2](https://appshunter.io/ios/app/vigo-2/id1130381147)
- [Verint WorkView](https://appshunter.io/ios/app/verint-workview/id1159868631)
- [Verint Smart Support](https://appshunter.io/ios/app/verint-smart-support/id1242363327)

All apps by Verint: https://appshunter.io/developer/569603957

## Related topics

[wfm branch](https://appshunter.io/ios/topics/wfm-branch) · [verint wfm for branch mobile workforce](https://appshunter.io/ios/topics/verint-wfm-for-branch-mobile-workforce) · [cloud cords](https://appshunter.io/ios/topics/cloud-cords) · [cloud chords](https://appshunter.io/ios/topics/cloud-chords) · [wfm](https://appshunter.io/ios/topics/wfm) · [by wfm](https://appshunter.io/ios/topics/by-wfm)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*