# Verizon Care Smart — user reviews > 43 indexed App Store user reviews of Verizon Care Smart by Verizon Wireless, rated 3.01/5 from 97 ratings. - Source: https://appshunter.io/ios/app/verizon-care-smart/id1497584285/reviews - App overview in markdown: https://appshunter.io/ios/app/verizon-care-smart/id1497584285.md - Rating breakdown: 5★ 35 · 4★ 10 · 3★ 4 · 2★ 10 · 1★ 34 ## Newest reviews (13 of 43) ### 2/5 — Have to delete everyday *2023-05-03, version 2.1.4* I think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again. If the company would fix those things I would give it 5 stars. ### 1/5 — Don’t Bother!!! *2023-02-11, version 2.1.2* If I was a senior citizen and need to use this app for an emergency I would be dead! This is by far the worst app I’ve ever used. So many glitches and out of now where I can’t log in. Still can’t log in. And customer service is a joke. Although they are trying to help me, nothing they suggest is working. I’ve been going back and forth with several reps on messenger for bourse!! I can’t speak to a real person. This is a waste of time! ### 2/5 — Unable to log in *2022-11-26, version 2.1.1* Unable to log in through AppleID. Press the icon but it doesn’t do anything. It won’t let me sign in anyway else. Type the passwords for Apple ID in - app says wrong credentials. Ask it to send me user name - nothing comes. Delete and reinstall icon - same result. Turn phone off and on - same result. ### 1/5 — App isn’t working *2022-09-22, version 2.0.9* Hi- I’ve tried everything and the app isn’t working! I’ve been on the phone with Verizon twice for over an hour each time. they don’t know to fix it. Please help! ### 1/5 — Stopped working in late June *2022-09-20, version 2.0.9* Since late June, the app no longer pairs with my phone. Verizon support has not been able to figure it out either. I have spent at least three hours on the phone with support. ### 1/5 — Still having login issues *2022-08-07, version 2.0.9* Still having login issues after one month just like other people. Verizon support is unable to fix the issue. My advice is avoid buying the Verizon watch until this login issue is fixed. ### 1/5 — Verizon does not care app *2022-08-06, version 2.0.9* I have had this problem since may of 2021 spent hours on the phone with Verizon tier 2 techs still not fixed can not log into the app Keeps saying the credentials you provided are incorrect. Changed user name password removed the app reloaded it same message. It’s a great idea and if Verizon actually cares about it’s care smart app they would fix it ### 1/5 — ? *2022-07-31, version 2.0.9* Can’t access anything through app!!!! This has been a month now that it hasn’t worked! The watch works, but it’s pointless to have because the app will no longer let you log into your account, therefore, I can’t use the device as designed. I’m paying for an item that doesn’t work. I called Verizon. They told me there’s nothing they can do until it’s fixed!!! So, I’m paying for a device that doesn’t work?! The point was to have this so that I can monitor my child and to give me peace of mind. It has been far from that…It has created more stress, as I can’t get the app to work even after multiple attempts of deleting and reinstalling, and not to mention the lengthy phone conversations with Verizon, just to say that they can’t help at this time. It’s a shame, because I did like the watch and app the one time I got to use it. Ridiculous. ### 2/5 — Stopped working after last update *2022-07-27, version 2.0.9* After the latest update, I’m no longer able to log into the app with my Apple ID. Update: I was finally able to get the app to work again. I had to go to Settings >My Apple ID>Passwords & Security >Apps Using Apple ID, and then removed CartSmart from the list. Then I went back into the app and logged in using my Apple ID. Wouldn’t work any other way. ### 1/5 — Log on issues *2022-07-02, version 2.0.9* Have had this app installed on my phone since December and had it synced with the to Care Smart watches purchased for my children. Up until two weeks ago everything was working perfectly! Then approximately 2 weeks ago, it no longer allowed me to log on using my Apple ID. I press the button/key to login on the sign in page, but nothing happens other than the letters go from white to gray while I have my finger on the key. it does not acknowledge my facial ID. Tried to log on using regular sign in as well as Google, but because my email address and phone number are already associated with an account, it will only gives me the option of signing on with Apple ID. Spoke with Verizon for nearly an hour today and then called Apple as well and still no luck. Have also uninstalled and reinstalled the app multiple times including this morning… Have also tried to shut down phone and restart several times as well. ### 1/5 — Not able to sign in *2022-07-01, version 2.0.9* Ever since the update a month or so ago I haven’t been able to sign in using my Apple sign in. Now with the most recent update , still can’t sign in. I have tried using other ways to sign in but it will not allow me to. Makes the app and the watch useless considering I can’t use it for the intentions we have it for. Very disappointing. ### 2/5 — Update broke app *2022-06-29, version 2.0.9* Updated app required sign in. Afterward I get a message stating there’s a problem and to call customer support. I contacted Verizon on their chat service but they couldn’t help other than tell me to restart my phone (which did nothing). Still not working. *** it’s fixed with version 2.0.9. ### 1/5 — Suddenly stopped working *2022-06-28, version 2.0.8* App suddenly stopped working. Removed and reinstalled just now for the third time. Still does not work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrong location *2025-10-09, version 3.0.15* I’ve uninstalled and repaired my watch 4x now and everything I look at the app it tells me I’m somewhere else I’ve never been! I contacted Apple because Verizon said they can’t fix it and Apple says it’s a Verizon app they have to fix it! I pay extra for this service and it’s not right ### 1/5 — Setup issues *2025-05-24, version 3.0.14* Service is set up and ready to go. I tested and it works yet after doing the $10 perk, my account still says to set it up. Need to clear this. Also, now it doesn’t work at all. Test calls don’t go through. It keeps saying location services need to turn on yet they are on. ### 1/5 — Always broken *2025-05-20, version 3.0.14* Update the iOS and the app stops working. You have to delete it and then reinstall. Then ALL of the health information that you’ve painstakingly entered is gone. ### 1/5 — Used to work and now it doesn’t *2025-02-18, version 3.0.14* Had a device for my elderly grandparent and worked great for years. Two months ago the device stopped working and Verizon issued a replacement. However, when I tried to pair it with the app I keep getting an error message that the device is already linked to another account. Verizon sent out another device but the same problem. Was told to contact Verizon Caresmart through email. Emailed over a month ago and no response beside the automated one saying they respond in 1-2 business days🙄. Deleted and redownloaded app multiple times with no assistance from Verizon. Paying for a service that doesn’t work. ### 1/5 — Absolutely arcane piece of garbage *2024-09-06, version 3.0.14* Failures to connect, incomplete instructions, poor UI design, application failures… this one has it all. It didn’t take my wife and I long to realize this was the absolute last thing we would want to rely on to help keep each other safe. ### 1/5 — Can’t log in *2024-08-17, version 3.0.14* I used my Apple ID log in and creat my account. I later changed phones. Got a new watch. Had to change everything over twice. And ever since then the app won’t let me sign in with my Apple ID. I can’t start a new account because my phone number is already tied to an active account. So now I can’t use this service at all. Yes I turned it off and on. Yes I uninstalled the app and reinstalled the app. Yes I turned it off and on in between every step of the process so there was no question about it. I’ve even factory reset my watch. ### 1/5 — Don’t work *2024-02-13, version 2.3.0* I’ve downloaded the app, got to as far as typing the code into the little square boxes, and it won’t allow me to enter the numbers in the square boxes to continue setting up personal information. I’ve deleted the app and reinstalled it still the same thing.! ### 1/5 — Needs Work *2024-01-11, version 2.3.0* Installed it on my phone and watch. Not happy that it has to be the default watch face. Not happy that Verizon is using it to track your every move. Also, had an issue with it saying that the location was off. I don’t have time for errors. So I’m dropping the app entirely. I want to be able to use any watch face and not one that has zero appeal. ### 1/5 — Can’t set up my account *2023-12-17, version 2.3.0* I’m trying to set up my account but the keypad for the phone number field covers the “SUBMIT” button so it’s impossible to submit (and hitting enter is not an option either). iPhone 15 Pro ### 1/5 — Each update adds bugs! The most glitchy app ever. *2023-07-17* By far the most glitchy app I’ve ever used. And considering it supposed to be there for safety purposes, it just makes it even more unacceptable. The VZW IT support people have been incredible and we have walked through trying to fix all of the glitches every time there’s an update. Literally losing previous hours of my life (as an old person!)dealing with app glitches! Unfortunately, every time they fix one bug, it causes other bugs. right now, I’m sitting on about $1000 worth of hardware just so I can take advantage of this app and give my family members peace of mind. and it’s not working. Again! ## Most praised reviews (10 highest-rated) ### 5/5 — Works *2022-12-21, version 2.1.1* I know this works. I went to make a test call but must have accidentally called the emergency response because next thing I am getting calls from my trusted contacts and the police. Had to explain it was a mistake. Thank you for making this so that if something did happen, god forbid, I know this will work. ### 5/5 — Great,simple watch for 10 year old *2021-03-10, version 1.2.2* After a recommendation from a friend, we purchased this watch for our 10 year old. Our main goal was to give our son some freedom to go around the neighborhood with friends- this watch allows us to keep in touch and track where he is. Our son loves using it and the simplicity keeps it user friendly. Using the app on my phone, I can text, call or pull up his gps location. This has been a great purchase! ### 5/5 — For older kids *2020-10-12, version 1.2.2* I am actually using this with my older son who doesn’t need a phone yet. We needed an “older looking” tracking device to know his whereabouts and have a way for us to get in touch with each other. It’s perfect for the older son to take with him on a bike ride with his friends. I’m not sure why this watch was marketed for seniors only because it’s working out for older kids who find Gizmo watches too young. Wish this watch was designed for younger audience with emoticons and preset text messages to match them too! It’s given ### 5/5 — Simple simple simple *2020-04-29, version 1.0* Took all of 10mins to get this set up and running. It’s simple enough that my Dad could actually figure this out himself, maybe better than me😊 ### 4/5 — Not working *2022-06-30, version 2.0.9* Just stopped working out of no where a few days ago. It’s June 27th 2022 today. Chatted with Verizon and they said there are no known problems but from another review it seems there are people having the same problem. Seems like they should fix this pretty fast but they said it might be a week before someone gets back to me. Update: It took a week but I can now log in. Now all the messages the watch sends come through twice…both icons and voice recordings **Developer response:** Hello, Thanks for leaving this review with this issue! Could you please download the latest app version that was released yesterday? Please check to see if this resolves the issues you are seeing, if it does, please remember to come back and update us! If you still require assistance, please reach out to us at caresmart.feedback@verizonwireless.com ### 3/5 — Can’t remove watch holder other numbers *2023-11-23, version 2.2.0* For some reason if you’ve entered a old phone number attached to the watch wearer in the trust circle, you can’t remove them. Even if the number isn’t valid anymore. This takes up valuable space since you can’t enter more than 10 numbers. Other than that, seems to work. I also which you could enter more than 10 contacts in the trust circle ### 3/5 — Occasional Problems *2023-01-13, version 2.1.2* Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this. ### 3/5 — Testing 1-2-3 *2022-12-13, version 2.1.1* Verizon should be paying us to test this phone. Mediocre app and options. The app doesn’t match the instructions and I do have the latest version installed. It’s very frustrating. All it is currently good for is phone calls to limited contacts (9) and a step counter. That’s better than nothing, but come on Verizon, a better functioning App would be very helpful! I can’t even add or delete contacts! And text messages are also extremely limited. ### 2/5 — Not working *2023-11-23, version 2.2.0* Trying to sign in/create an account and it keeps crashing. ### 2/5 — Disappointing *2023-11-09, version 2.2.0* Tried to get it started and working today but the setup on my iPhone Pro Max and Apple Watch Ultra II doesn’t inspire confidence. No way to upload insurance cards - when I hit the “take photo” button it slaps me with an “Access Denied”. Much of the rest of the setup is too clunky for 2023, options greyed-out without explanation for example. Verizon, if this is really something you want to offer spend some money and exercise some leadership. Otherwise this comes across as just another empty subscription gambit. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*