# Verizon Cloud — user reviews > 281 indexed App Store user reviews of Verizon Cloud by Verizon Wireless, rated 4.58/5 from 142,718 ratings. - Source: https://appshunter.io/ios/app/verizon-cloud/id645682444/reviews - App overview in markdown: https://appshunter.io/ios/app/verizon-cloud/id645682444.md - Rating breakdown: 5★ 111,556 · 4★ 15,777 · 3★ 6,091 · 2★ 2,476 · 1★ 6,009 ## What do users think of Verizon Cloud? Overall sentiment: negative **Pros** - 👍 Reliable cloud storage - 💡 Convenient photo/video backup - 🚀 Fast uploads (for some users) **Cons** - 🐛 Unreliable backups, data loss - ⏱️ Extremely slow uploads - 🔒 Lack of security/privacy controls - 🤯 Confusing, user-unfriendly interface - 🔋 Drains device battery **Commonly reported bugs** - Frequent app crashes - Inconsistent backup behavior - Login/sign-in issues - Incorrect/missing backup data **Most requested features** - Ability to selectively backup files/folders - Web-based access to cloud storage - Improved upload/download speed controls - Better organization and search for backed up content ## Newest reviews (10 of 281) ### 3/5 — New user *2026-08-06, version 26.7.9* I am new user and still trying to get the hang of it ### 5/5 — Joe *2026-05-24, version 26.5.10* Just trying it out ### 5/5 — Pbsc *2026-05-21, version 26.5.10* Easy to do ### 5/5 — Up in the Cloud *2026-05-08, version 26.4.8* Verizon Cloud is very important to me for storing important documents and photos so I can access them at any time. That is very convenient for me. ### 5/5 — Saved by the Cloud *2026-05-06, version 26.4.8* Always the cynic... But this Application saved my buttocks when I had to upgrade. Recommend this to keep your pics and contacts backed-up. Easy to restore in the event of a catastrophe... 👍🤗😎 ### 5/5 — . *2026-04-24, version 26.4.8* . ### 5/5 — Cloud *2026-04-07, version 26.3.8* Love it ### 5/5 — Verizon *2026-04-04, version 26.3.8* Verizon is a wonderful service. I only wish it was cheaper . Other than the price , I am completely satisfied ### 5/5 — Clouds productivity *2026-03-09, version 26.2.9* Love it!!! ### 5/5 — Great job *2026-03-09, version 26.2.9* Easy to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow and Duplicates *2026-08-21, version 26.7.9* Verizon needs a lot of help. And you’re not better not off using the desktop version. Their playback of videos is horrible. I have direct fiber optic, 1gb to my home, and video playbacks are horrible. When you download you spent more time trying to figure out what actually downloaded. DO NOT DELETE YOUR PHOTOS FROM YOUR PHONE. Make sure they’re on the Verizon cloud. This is where you will spend hours double checking to make sure your stuff is safe. Also, Verizon Cloud will not tell you if your pics are duplicates… grrr. If you download directly from your phone then try to download from your desktop it will not recognize duplicates. I’m pretty tech savvy. Their app is horrible and frustrating. ### 1/5 — Never works *2026-08-19, version 26.7.9* Update: 2 weeks later and still same issue. Thanks for nothing Verizon! Original post: Always a problem with this app when opening: Something Went Wrong We can't connect to your Cloud now. Please try again later. ### 1/5 — Never works *2026-08-12, version 26.7.9* Always a problem with this app when opening: Something Went Wrong We can't connect to your Cloud now. Please try again later. ### 1/5 — How does anyone like this?!?! *2026-06-24, version 26.6.7* Am I the only one who doesn’t have DAYS to look back through for a photo or video? And with the app open, the phone gets so hot you can’t hold it!! This is my 3rd different iPhone and they all do the same thing. ### 1/5 — Don’t use Verizon cloud *2026-06-09, version 26.6.7* Don’t waste your money on Verizon cloud. Once you switch to a different carrier they will Delete your cloud and you will Lose all pictures and contacts. Don’t waste your money and don’t lose your information. Verizon is petty. ### 1/5 — No longer functions *2026-06-02, version 26.5.10* Can’t log in. Always says “can’t connect to cloud” before that it stopped backing up saying “something went wrong” ### 1/5 — Annoying *2026-05-30, version 26.5.10* Not needed. ### 1/5 — Your app *2026-05-03, version 26.4.8* Used to work but no it doesn’t work at all. Just get the never ending thinking ball!! What’s going on? ### 1/5 — Awful *2026-03-28, version 26.3.8* Videos failed to play back all the time. Uploading takes forever or outright doesn’t work even over a gigabyte connection. The app is terrible. Time for a new development team. ### 1/5 — Doesn’t work *2026-03-14, version 26.2.9* Keep getting an error message ## Most praised reviews (10 highest-rated) ### 5/5 — Senior *2026-08-19, version 26.7.9* Customer ### 5/5 — T *2026-08-15, version 26.7.9* Gg ### 5/5 — Verizon Cloud Review by Tommy J *2026-08-09, version 26.7.9* Love it it’s great my favorite cloud storage so far honestly in the capacity of just downloading a storage app, you know iCloud is locked in as a must if your a iPad guy but I love it ### 5/5 — Bekkie *2026-07-28, version 26.7.9* VanCamp ### 5/5 — M *2026-07-19, version 26.7.9* Great ### 5/5 — 𝑮𝒓𝒆𝒂𝒕 𝒂𝒑𝒑 *2026-07-16, version 26.7.9* thank you for this app and a great customer service. I hope you have a great day. ### 5/5 — Good if you can remember how to get into it! *2026-07-15, version 26.7.9* Great feature if you’re young. Older folks can’t remember how to access it. ### 5/5 — Best cloud ever *2026-07-06, version 26.6.7* Photos, videos music backed up easily. ### 5/5 — Mines *2026-06-07, version 26.5.10* Greet ### 5/5 — 𝑮𝒓𝒆𝒂𝒕 𝒂𝒑𝒑 *2026-05-31, version 26.5.10* thank you for this app and a great customer service. I hope you have a great day. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*