# Verizon My Fios > Fios account management via the My Verizon app. (iPhone/iPad app by Verizon Services Corporation.) - Source: https://appshunter.io/ios/app/verizon-my-fios/id476394945 (this page in markdown: same URL + `.md`) - Developer: [Verizon Services Corporation](https://appshunter.io/developer/663838713) - Category: Utilities - Price: Free - Rating: 4.48/5 from 267,319 App Store ratings · 51 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 226 MB - Languages: English - Released: 2011-11-18 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/verizon-my-fios/id476394945/reviews.md ## What is Verizon My Fios? The My Fios app will retire soon. Use the My Verizon app to manage your Fios account. ## Key features - Fios account management - Service control - Unified app experience ## What do users think of Verizon My Fios? Overall sentiment: negative **Pros** - 📱 Convenient mobile app - 🔍 Helpful troubleshooting features - 🤖 Useful voice commands **Cons** - 🐢 Slow and unresponsive app - 🤯 Confusing user interface - 🔒 Unreliable security features - 🤖 Ineffective voice commands - 🤔 Lack of customer support **Commonly reported bugs** - Frequent app crashes - Connectivity issues - Inaccurate device detection **Most requested features** - Improved parental controls - Enhanced device management - Simplified billing and account management ## Recent user reviews (10 of 51) All indexed reviews: https://appshunter.io/ios/app/verizon-my-fios/id476394945/reviews.md ### 2/5 — Very poor app for a company with a name so big… *2023-04-21* Every experience I have had with Verizon short of the absolute basic troubleshooting steps has been terrible. The app, the website..I do not understand how a company as massive as Verizon does not employ simple software quality control. Many of these issues should have been caught at the very basic software testing phases of this application. Obviously, Verizon has a service and that service is what their primary focus is on, rightfully so. Their cell service and their Fios home internet pretty much have the market cornered in many locations. They do those services well. I just believe that a company should focus just a tiny bit more effort on their customer facing portals to provide a better service. This application alone will be a reason that, if given the opportunity for another high speed provider in my area to take its place, I would not hesitate. Couple that with the disaster of a website and the difficulty in addressing anything involving customer service and it’s a no brainer. The application has a few good features, but overall functionality is very slow, very clunky, and is quite frankly a pain to use when compared with other companies who invest in developing a well rounded service to their customer, not just their primary. ### 1/5 — Bad parental controls, bad device management *2023-01-27, version 5.58.1.1* So there’s no excuse for Verizon to offer an app that’s this, well, useless. An example: I want to setup parental restrictions so my kids internet access is out from 1am to 6am. I cannot do this. It asks for when you want to START allowing and then when you want to END. As such, it means you cannot say START at 6am and END at 1am. When I contacted Fios they said “try using the web based router login.” Well guess what, you can’t even make a schedule on the web based login! No matter which browser I use (or laptop or iPhone browser) the webpage is unresponsive on the parental controls page. As for device management, I can see what’s on my network but I can’t see MAC numbers so I have no idea who’s laptop is whose. Have to use the web based interface instead. I can block access to a device, which is good. But also sometimes no devices are even using my network even when I know for a fact at least 1 is! I’ve waited MONTHS for Verizon to update their app and web portal. My only hope is that a low scoring review will help. Which is a joke. ### 1/5 — Horrible Update *2022-12-26, version 5.57.0.1* Whoever redesigned this interface, should be taken out back and beaten. Why did you mess with the interface at all? It worked and was simple to use. Here are just a few of the gaffs this update created. There is now no way to jump to a channel. You must scroll. You can see less of the program guide then you could before mainly because you decided to do a live channel on top. You also changed what you can do when clicking on a program. For example, if I want to record a program when I am on the road, I could simply click the program and select record. Now, that option is buried under the “more info” option which is further buried under a series of three dots that you need to click on to bring that menu up. Worse yet, you may not even get the option if it is an odd channel. Something that never happened with the old interface. Long story short, I want the old interface back. Offer it as an option on the App Store so I can ditch this abomination. ### 1/5 — If you use a wifi extender, this app is useless *2022-11-21, version 5.57.0.1* It says my device is not connected to my network. In tiny print, it says if you use a wifi repeater or extender, your devices may not appear here. Duh! Tried speed test … showed I'm getting 10% of the plan speed I paid for. Tried to see my plan or other options because I'm thoroughly unhappy with my current service, screen said "We are looking up your account info. This will only take a moment". SEVEN minutes later, watching a progress wheel spinning, I gave up. Deleted the app, downloaded it again, same result. If they can't make their own apps work well, why should I renew my Verizon plan? If I call them, they will run me through steps I've already taken and then try to sell me on a more expensive contract with more expensive equipment while telling me my current equipment is slowing me down. I have FIOS TV, Internet, and Wireless Mobile. ALL unsatisfactory, buggy, and SLOW. Buffering constantly. ### 3/5 — Not a happy camper *2022-11-05, version 5.57.0.1* Im dissatisfied with Fios tv because the representative that knocked on my door promised me a package deal for $130 and that’s what I’ll be paying. He then told me to call him that following Friday to remind him to put the discounts that were due to me as a new customer, btw I was with optimum 15 years and never should’ve left). My bill is $176 which is what I was paying with optimum and at least optimum gave me free Starz encore. Everyone has Starz encore free. It just blinks in and out for no reason. I will say the remote control voice command to find your favorite show is very convenient. If optimum go that I’ll switch back over in a heartbeat. I wouldn’t recommend Fios tv to anyone. If you have it already then you have it. What can I say?! I should’ve never had left. However I will be going back shortly. I’m just lazy to call lol 😂 procrastinating. ### 1/5 — Verizon Fios app is basically unusable *2022-10-31, version 5.56.0.1* I can’t tell you how beyond frustrated I am that the iOS app for Verizon Fios caused. I spent two hours on chat and phone with tech support and still have a lack of trust in this app’s ability to function. It assigned a random name to my one device. Never connected properly and because of its poor user interface I couldn’t tell the randomly named device was something I owned. So tech support told me to restart my router. You should be able to see what wifi network your devices are connected to in device management and they should connect using a recognizable name. This app is so bad. Tech support didn’t realize it was glitching. had to restart my router for no reason and now I’m trying to reconnect all my devices and name them so that I know if something malicious tries to connect. Hate this app. ### 1/5 — Paying your bill online is so difficult with this app *2022-10-07, version 5.56.0.1* So many errors just trying to activate my account online. I can’t get to anything in my account because my log in won’t verify. It doesn’t work on my phone or a laptop. Links that I can’t get sent from Verizon also have errors so it won’t let me proceed. When I finally got a hold of Verizon customer service 20 mins later 10 of which I spent looking for an actual phone number that works then another 10 waiting on an actual person. Then this person was of no help. All this just to pay my bill online. It makes you not even want service if you have to do all this just to pay the bill. It’s hard to get an actual person on the phone but to actually fix program errors in a timely fashion. Same thing happened last month I just didn’t have time to fix the online account issue but now that I have time I’m 2 hours in and still nothing. I wish I could post screenshots and videos on here. DONT BUY THE NEW 5G IT WILL RUIN YOUR ACCOUNT ### 1/5 — Painfully bad *2022-09-29, version 5.55.0.1* I can’t overstate how much I hate this app. The worst design I’ve ever seen. Meant to be used to manage your internet service with them, but it’s cumbersome and hardly works. Will give you alerts that your internet connection isn’t working when you’re in the app but you’re my internet provider! So help me fix it! Now I can’t use the app??? Orange alerts show up every single time I open the app Home Screen and block my view. Have to cancel each of them. They’re stupid thank you messages — not even alerts. I can’t update any info about my plan because I’m soft-locked in a “pending order”, still get alerts from rewards I received when I opened up my service over a year ago, and it’s just BROKEN. I’ve considered leaving Verizon because of this. Verizon is not cheap and this is the investment you place in your app? Go look at what Xfinity is doing and learn from them. A joke. ### 1/5 — Extremely frustrating - hard to do the simplest of tasks *2022-09-11, version 5.55.0.1* The app has the look of a good app, however it is littered with bugs and completing even the simplest of tasks is extremely frustrating or in some cases impossible. Example: I am on the “Test Drive TV Plan”. The page that suggests what TV plan to choose doesn’t load properly (spin wheel & grey load screen never disappear). I have 0 idea what my plan will change to in 2 weeks. I will likely have to do this via phone support, which as expected is laughingly bad. Example: when writing CS chat, there is no auto correct function for typing. I have rarely come across apps that lack this function, especially since apple has it so well on their end. Example: I turned on auto pay on the app, but still pop ups are present on the app making it look like I have to manually pay. When I click auto pay, it says “you are enrolled, click here to de-enroll”. I see I was charged a $9 late fee on my bill despite the auto pay. Another thing I will have to contact support about. TLDR: app has the right look, but is littered with bugs and makes it difficult to complete the simplest of tasks. Could not rate this app any worse. ### 1/5 — Issues w/App For Over 1 Year - No Support *2022-07-10, version 5.53.0.2* Verizon Fios reps always push using the app on customers, but when I express each time that I have a multitude of issues and sometimes can’t even open it they never have a solution. I can never gain technical support - I am left to Google which only works half the time lol. I have downloaded, deleted, re-downloaded and update it on so many occasions I have lost count. I have also lost faith not only in the mobile app… but in the company as a whole. Mobile App: *refuses to open “Manage All Devices”, gets SSL certificate error , “Error getting router info”, and “There was an error getting SON status”. I have a router next to TV on mainlevel and TV on top floor. I spend my time in these places. Still have connection issues and lag on top floor next to TV and Echo Dot won’t connect. “There was an error changing the status”: It will not allow me to turn off the SON - automatically re-enables. Router settings are constantly “loading”. Honestly, the app feels very much like a scam. Company: I have lived in 3 locations while trying to use Fios in the DMV area and it continues to have issues supporting only a few devices for one person. I have tried all their solutions over the years and it has been wasted time and energy. Sorry to sound disgruntled, I guess life is already so busy this gets old. ## Frequently asked questions about Verizon My Fios ### What happened to the My Fios app? The My Fios app is retiring soon. All of its functionality has been integrated into the My Verizon app. You will need to use the My Verizon app to manage your Fios account going forward. ### How do I manage my Fios account now? You can manage your Fios account by downloading and using the My Verizon app. This app consolidates Fios account management with other Verizon services. ### Is there a cost to use the My Verizon app for Fios? The My Verizon app is free to download and use. There are no additional costs associated with managing your Fios account through this application. ### What can I do with the My Verizon app for Fios? The My Verizon app allows you to manage your Fios account, access service details, and potentially control your Fios services. It provides a unified platform for your Verizon and Fios needs. ## Version history (last 4 releases) ### 5.61.5.1 — 2024-01-12 The My Fios app will retire soon. Use the My Verizon app to manage your Fios account. ### 5.61.1.1 — 2023-11-11 Download or launch the My Verizon app to manage your Fios account, pay your bill, get support and much more. Sign into the My Verizon app with your Fios UserID and password to get started. If you’re already signed in with another account, you may need to sign out first. Download the My Verizon app now. ### 5.60.0.1 — 2023-04-06 Bugfixes and Performance Improvement ### 5.58.1.1 — 2023-01-21 Bugfixes and Performance Improvement ## Apps similar to Verizon My Fios | App | Rating | Price | Category | | --- | --- | --- | --- | | [Dominion Energy](https://appshunter.io/ios/app/dominion-energy/id1525917880) | 4.7 (33,851) | Free | Utilities | | [NYC 311](https://appshunter.io/ios/app/nyc-311/id324897619) | 3.1 (414) | Free | Utilities | | [Con Edison](https://appshunter.io/ios/app/con-edison/id654677047) | 4.8 (121,167) | Free | Utilities | | [mPay2Park+](https://appshunter.io/ios/app/mpay2park-plus/id895128380) | 1.5 (211) | Free | Utilities | | [Hercules CP Mobile](https://appshunter.io/ios/app/hercules-cp-mobile/id1301857383) | 4.5 (13,598) | Free | Utilities | | [EZ Tolls NY](https://appshunter.io/ios/app/ez-tolls-ny/id1459854321) | 2.4 (105) | Free | Utilities | ## More apps by Verizon Services Corporation - [Fios TV Mobile](https://appshunter.io/ios/app/fios-tv-mobile/id1365137337) - [Stream TV Mobile](https://appshunter.io/ios/app/stream-tv-mobile/id1535456434) - [Fios TV Home](https://appshunter.io/ios/app/fios-tv-home/id1564346416) All apps by Verizon Services Corporation: https://appshunter.io/developer/663838713 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*