# Verizon Roadside Assistance > 24-hour emergency roadside assistance for Verizon customers. (iPhone/iPad app by Signature Motor Club, Inc..) - Source: https://appshunter.io/ios/app/verizon-roadside-assistance/id689517171 (this page in markdown: same URL + `.md`) - Developer: [Signature Motor Club, Inc.](https://appshunter.io/developer/571796663) - Category: Travel, Utilities - Price: Free - Rating: 4.43/5 from 5,492 App Store ratings · 110 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 1 MB - Languages: English - Released: 2013-08-29 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/verizon-roadside-assistance/id689517171/reviews.md ## What is Verizon Roadside Assistance? Driving across town or across the country, Verizon Roadside Assistance lets you travel with confidence and peace of mind. Designed exclusively for Verizon customers, Verizon Roadside Assistance offers 24-hour emergency roadside service. The Verizon Roadside Assistance mobile application has been carefully designed to make requesting assistance faster, more accurate, and convenient. Functions: - Request assistance for a mechanical issue, dead battery, flat tire, out of fuel, lock out, and more - Use GPS, maps and satellite to pinpoint the vehicle location - Follow a dialogue assisting you in diagnosing the problem and requesting appropriate service - Retrieve confirmation service is on the way and the estimated time of arrival - Your Verizon Roadside Assistance membership confirms eligibility for roadside assistance under your plan. The app is free to use with Verizon Roadside Assistance. Verizon Roadside Assistance © 2018 Allstate Insurance Company Version 5.2.0 ## Key features - 24-hour emergency roadside service - Request assistance for various vehicle issues - GPS and map-based vehicle location pinpointing - Problem diagnosis and service request guidance - Service confirmation and ETA tracking - Membership eligibility confirmation ## What do users think of Verizon Roadside Assistance? Overall sentiment: negative **Pros** - 🚀 Fast and efficient service - 👍 Easy to use app - 👍 Friendly and knowledgeable technicians - 💡 Convenient tracking of service requests **Cons** - 🐛 Unreliable dispatching and long wait times - 🤖 Communication issues with overseas call centers - 💰 Expensive additional charges for basic services - 🤔 Unclear service limitations and restrictions **Commonly reported bugs** - App redirecting to website instead of functioning - Inconsistent app layout and navigation - Inaccurate tracking and status updates **Most requested features** - Ability to edit service requests within the app - Detailed history and receipt management - More vehicle make and model options in the app ## Recent user reviews (10 of 110) All indexed reviews: https://appshunter.io/ios/app/verizon-roadside-assistance/id689517171/reviews.md ### 5/5 — Excellent Roadside App *2026-04-29, version 18.2* Ease of use is incredible. Simply put a great app. ### 1/5 — Horrible *2026-03-24, version 18.2* What is this service? I pay for this every month and the roadside tow drivers don’t come for 2-3 hours and no one replies on the live chat or picks up the customer set line. ### 5/5 — Very nice to have *2026-03-14, version 18.2* Very grateful for this app as it has helped me in my loved ones several times! ### 1/5 — Roadside assistance *2026-01-21, version 18.1* I tried to add my other vehicle I recently purchased to roadside assistance with Verizon roadside assistance and am wondering why it won’t let me add it so I’m not to happy with the service ### 1/5 — Terrible service *2025-07-14, version 18.0* I am canceling this roadside service and just stick with State Farm roadside and AAA. First of all they use foreigners that aren’t even in the USA to answer calls. You can’t understand them because if they’re accent and they can’t understand what you’re trying to explain to them. I called to have my car towed from one repair shop to another one. So I decided to not go with the other repair shop since it’s not in State Farm’s network. I called back and told them to change the drop off so a different repair shop instead. I checked the tracker and it still had the first repair shop I chose for drop off listed. So I canceled it thinking the lady didn’t change it. I called to have them drop off it off at the new address and they said that it was going there and I told them the tracker didn’t show that so I cancelled it. Then I told them to set up a new one which they said they did but didn’t. So I went into the app to set it up myself. Well it said that the tow struck driver would be there at 11:30 but then it moved to 12:30-1:22 pm. The tow truck driver towed me he was running late and would be there. It’s almost 2 pm and he still hasn’t showed up. He don’t get to the shop until 2:30 pm. Then it said he arrived and then it said my tow was cancelled like I had cancelled it. I waited since 11:00 to have my car told for it to be cancelled and the repair shop closes at 5:30 pm. I had to call State Farm to have them set up a tow. Not only that when I had them first tow my car to that shop two weeks ago I never received a receipt. State Farm told me they would reimburse me but I needed to give them a receipt. I called and told them I needed a detailed receipt with the vin number and everything. They told me they would have to escalate my claim and it would take 5 business days to get a receipt. That’s insane that they can’t just produce a receipt right away and email it to me. Then after a week I got the receipt and it didn’t have everything I requested on it. I submitted it to State Farm and they told me I need a receipt that shows what I’m being charged for as far as mileage, etc. I called them to let them know and they had to escalate it and I have to wait another week to get a new receipt. ### 1/5 — Serious Communication Problems. *2025-05-15, version 18.0* Head quartered in St Petersburg, Fl, an agent will answer pretty quickly, but the 5 agents that I reached all had thick accents. Made it really difficult to communicate. Once that was over, the assigned tow was cancelled twice by tow companies. Almost impossible to get a service after midnight. After 2 hrs on the side of the interstate in the middle of a monsoon at 2am, we decided to schedule pick up for next morning. Instructions were not followed. It took a total of 4 assigned tow companies to get our tow. Ridiculous. Lack of Communication among all parties was a major problem. It took 2 1/2 days to get our car towed. ### 1/5 — Never again! *2025-04-25, version 18.0* I was stranded on the busy expressway and I called roadside assistance for a tow and the automated voicemail told me to hang up and use the app. What?? Well the app needed updating. Fine. Got on there to request a tow and it was a 2 hour wait. Not very ideal for someone stuck on the interstate with cars blowing past her at 80+ mph. Called someone else who got there in 15 minutes but it cost me, but at least me and my car were safe. Cancelled my membership and wish I could get my money back from the past 2 years of paying for nothing. ### 1/5 — Unreliable dispatching *2025-04-04, version 18.0* I requested a jump start at 2:30pm. Three hours passed, during which the first technician scheduled to arrive by 3:40 was a no-call no-show. The backup who was then dispatched— also MIA, because the ETA inched back from 4:43pm to 5:02, 5:10, 5:35– meanwhile I could see on the tracking map that the driver was twenty minutes away at a strip mall getting food. Each time I tried to “call the driver” on the app, I was connected to an Allstate Good Hands Repair Network overseas call center instead. They were no help at all unless reciting a scripted apology is helpful. I finally cancelled my request, uninstalled the app, and deleted the roadside assistance add-on from my Verizon plan. ### 1/5 — Responder was extremely disrespectful and needs to be fired *2025-03-29, version 18.0* I locked my keys in my car and when he called me, he was immediately disrespectful and rude. He gave sarcastically rude comments and was extremely impatient. It was so bad, I ended up refusing his help altogether. Please reach out to me and I’ll give you his number. ### 5/5 — First Use Of Service *2025-02-03, version 18.0* 10 out of 10 would recommend I only pay five dollars a month but I have been paying for many months and have not used it but I will say for the first time I cannot complain help was prompt and quick for a Jump Start, maybe took 20 mins from me placing the request. The gentleman that helped me, Matthew very prompt quick and nice. Everyone should add this to their plan at least in the CO metro area. ## Frequently asked questions about Verizon Roadside Assistance ### What does Verizon Roadside Assistance do? This app provides 24-hour emergency roadside assistance exclusively for Verizon customers. It helps you request help for common vehicle issues like dead batteries, flat tires, lockouts, or running out of fuel. The app also uses GPS to pinpoint your location and provides service updates. ### What are the key features of the app? Key features include the ability to request assistance for a wide range of mechanical issues, using GPS to accurately locate your vehicle, and receiving guidance through a dialogue to diagnose problems. You can also get confirmation that service is on the way and an estimated time of arrival. ### Is there a cost to use the Verizon Roadside Assistance app? The app itself is free to use for Verizon customers who have Verizon Roadside Assistance. Your membership confirms your eligibility for the roadside assistance services provided through the app. ### What types of vehicle issues can I get help with? You can request assistance for a variety of issues including mechanical problems, dead batteries, flat tires, running out of fuel, and lockouts. The app's dialogue feature can help guide you in diagnosing the problem and requesting the appropriate service. ### Who is eligible to use this app? This application is designed exclusively for Verizon customers who have a Verizon Roadside Assistance membership. Your membership confirms your eligibility for the roadside assistance services offered through the app. ## Version history (last 5 releases) ### 18.2 — 2026-02-06 Minor update with general improvements ### 18.1 — 2026-01-09 Minor update with general improvements. ### 18.0 — 2024-09-06 Keeping you up to date with our privacy policy and refreshing the app with the latest look ### 17.1 — 2023-05-26 This update is to make the move to our website smoother and get you back on the road as fast as possible. ### 16.0 — 2022-01-31 This update is to make the move to our website smoother and get you back on the road as fast as possible. ## Apps similar to Verizon Roadside Assistance | App | Rating | Price | Category | | --- | --- | --- | --- | | [My Flexcar](https://appshunter.io/ios/app/my-flexcar/id1548544372) | 4.5 (976) | Free | Travel | | [HONK - Tow & Roadside OnDemand](https://appshunter.io/ios/app/honk-tow-and-roadside-ondemand/id911206852) | 3.8 (188) | Free | Travel | | [Motor Club](https://appshunter.io/ios/app/motor-club/id334481976) | 3.9 (1,026) | Free | Travel | | [Airfordable](https://appshunter.io/ios/app/airfordable/id1554098722) | 4.9 (3,124) | Free | Travel | | [DriveItAway](https://appshunter.io/ios/app/driveitaway/id1393803514) | 3.3 (50) | Free | Travel | | [Motel 6: Book Hotels My6 Deals](https://appshunter.io/ios/app/motel-6-book-hotels-my6-deals/id1155659794) | 4.8 (28,336) | Free | Travel | ## More apps by Signature Motor Club, Inc. - [Ferrari Roadside Assistance](https://appshunter.io/ios/app/ferrari-roadside-assistance/id586989562) - [AARP Roadside Assistance](https://appshunter.io/ios/app/aarp-roadside-assistance/id647759413) - [Encompass Roadside Assistance](https://appshunter.io/ios/app/encompass-roadside-assistance/id839687927) - [Rescue Network](https://appshunter.io/ios/app/rescue-network/id1136266554) - [Cadillac Technician Mobile App](https://appshunter.io/ios/app/cadillac-technician-mobile-app/id1507750967) All apps by Signature Motor Club, Inc.: https://appshunter.io/developer/571796663 ## Related topics [verizon roadside assistance](https://appshunter.io/ios/topics/verizon-roadside-assistance) · [linear assistenza stradale](https://appshunter.io/ios/topics/linear-assistenza-stradale) · [roadside assistance](https://appshunter.io/ios/topics/roadside-assistance) · [curbsidepro roadside](https://appshunter.io/ios/topics/curbsidepro-roadside) · [e1 roadside assistance](https://appshunter.io/ios/topics/e1-roadside-assistance) · [liftme roadside assistance](https://appshunter.io/ios/topics/liftme-roadside-assistance) · [towhelp provider](https://appshunter.io/ios/topics/towhelp-provider) · [odot roadside safety guide](https://appshunter.io/ios/topics/odot-roadside-safety-guide) · [aarp roadside assistance](https://appshunter.io/ios/topics/aarp-roadside-assistance) · [roadside](https://appshunter.io/ios/topics/roadside) · [carchex roadside](https://appshunter.io/ios/topics/carchex-roadside) · [ellinikos road assistance](https://appshunter.io/ios/topics/ellinikos-road-assistance) · [roadside assistance jumper](https://appshunter.io/ios/topics/roadside-assistance-jumper) · [roadside assistance 24](https://appshunter.io/ios/topics/roadside-assistance-24) · [progressive roadside assistance](https://appshunter.io/ios/topics/progressive-roadside-assistance) · [alldrivesos](https://appshunter.io/ios/topics/alldrivesos) · [itowu](https://appshunter.io/ios/topics/itowu) · [roadside assistance tire](https://appshunter.io/ios/topics/roadside-assistance-tire) · [honk roadside assistance](https://appshunter.io/ios/topics/honk-roadside-assistance) · [road assistance](https://appshunter.io/ios/topics/road-assistance) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*