# Verizon Roadside Assistance — user reviews > 110 indexed App Store user reviews of Verizon Roadside Assistance by Signature Motor Club, Inc., rated 4.43/5 from 5,492 ratings. - Source: https://appshunter.io/ios/app/verizon-roadside-assistance/id689517171/reviews - App overview in markdown: https://appshunter.io/ios/app/verizon-roadside-assistance/id689517171.md - Rating breakdown: 5★ 4,460 · 4★ 240 · 3★ 106 · 2★ 86 · 1★ 597 ## What do users think of Verizon Roadside Assistance? Overall sentiment: negative **Pros** - 🚀 Fast and efficient service - 👍 Easy to use app - 👍 Friendly and knowledgeable technicians - 💡 Convenient tracking of service requests **Cons** - 🐛 Unreliable dispatching and long wait times - 🤖 Communication issues with overseas call centers - 💰 Expensive additional charges for basic services - 🤔 Unclear service limitations and restrictions **Commonly reported bugs** - App redirecting to website instead of functioning - Inconsistent app layout and navigation - Inaccurate tracking and status updates **Most requested features** - Ability to edit service requests within the app - Detailed history and receipt management - More vehicle make and model options in the app ## Newest reviews (12 of 110) ### 1/5 — No receipt history! *2024-07-25, version 17.1* The fact that I have to call to ask for history receipts for my towings is absurd! Horrible customer service to only to be lied to and transferred nonstop for over a month! Please add history of tows and receipts!!! ### 1/5 — 2 hour wait *2024-04-05, version 17.1* First time needing the app, in the middle of town, it said 2 hours before someone could help. 2 hours. I thought maybe there was a location error and verified everything. Tried again, 2 hours. I was stuck in the middle of the lane near a busy intersection. I searched Google, found a tow service, they showed up in 20 minutes. $160 down the drain because using Verizon roadside would take 2 hours. I would have signed up with another service had I known this ahead of time. I’d like to say I was giving it another shot, but don’t want to take the chance. ### 2/5 — Verizon road side *2023-12-04, version 17.1* Every time it’s takes freaking forever and it’s always something going wrong wrong location or can’t to job have send another person lol it’s cheap 5$ month but the service it’s what u pay for ### 2/5 — Verizon Roadside *2023-12-04, version 17.1* Okay so yea it’s cheap only like 5$ a month for roadside insurance whether it’s 10 miles towed, dead battery, keys locked inside but the catch is sometimes well most times it’ takes FOREVER for them to find someone to come help you lol😅 if it’s the middle of the night past midnight 1-4am it’s freaking impossible get a Rescuer. Gonna have wait until 6-9am and I’ve had multiple times when either the request will randomly cancel or the person cancels or one time took like 2 hours send someone he tried getting into my car for like 10-15 minutes and just gave up and left so customer service had send new driver which took like another 3 hours but when this person got there they were so prepared and professional correct tools and unlocks my car in literally like less than 2 minutes smh 🤦🏽‍♂️ once the driver went to the wrong place and it clearly had the correct address so took him another 15 get to me. My shortest ever rescue took at least an hour an half lol. It’s cheap roadside but it’s ghetto hahahaha ### 1/5 — Horrible service *2023-08-17, version 17.1* I used Roadside Service a few times in the past with pretty good service, usually not having to wait more than a couple of hours. But yesterday I got 2 flat tires after hitting a pothole.Around 10:30 am I contacted Roadside service. A tow truck arrived 2 1/4 hours later and the driver informed he couldn’t tow me because I needed a flatbed tow truck. He called for one around 1:15. After that I kept getting texts saying a truck would arrived at various times…2 hours later, 15 minute later, 5 minutes later…but no truck arrived. I called the number provided via text and was told the messages I had been getting were sent automatically by Verizon but not based upon fact or coloration with the driver. After that I was unaware to reach anyone by phone. At 3:30 pm I called a tow company that arrived an hour later and paid $130 out of pocket. Once that tow truck arrived I cancelled the Verizon Roadside Service truck which still hadn’t showed. An hour or two later I received yet another text statement the tower had been delayed but was “on the way”. I initially contacted Roadside Service and was picked up by an out-of-pocket tow computer at 4:30 pm. Roadside never showed and it was impossible to reach anyone to speak to or receive an accurate ETO. An awful experience! ### 1/5 — 2 H O U R S … *2023-06-02, version 17.1* Hate the app. I don’t hate much but I hate this app that’s for sure 👎👎👎👎👎👎👎👎👎 Straight up this app is Basura Basura. Basura BASURA. ### 1/5 — useless *2023-04-13, version 16.0* this app isn’t even in service anymore. it just takes you straight to their website ### 1/5 — app is useless *2022-12-01, version 16.0* the app is no longer used, opening it just gives you a link to a webpage. ### 1/5 — App is useless *2022-07-05, version 16.0* The app is useless since it reroutes you to the webpage. I’ve waited over 2 hours (and counting) for a tow and keep getting the run around. ### 1/5 — Unacceptable time *2022-05-10, version 16.0* Waited 3:30 minutes and still no truck. Dispatch lied to me twice about the time and location of the truck. No reason to not have a company closer than Troy to tow a car in Waterford. Called Adlers and got truck in 17 minutes. ### 1/5 — App no longer functional *2022-05-09, version 16.0* The app merely forces you to a website. The app is no longer functional. ### 1/5 — Such a dumb app *2022-03-16, version 16.0* App is advertised on the website and the phone call. Download the app, get a link to the website. 🤦🏻‍♂️ Who made this crap up?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-03-24, version 18.2* What is this service? I pay for this every month and the roadside tow drivers don’t come for 2-3 hours and no one replies on the live chat or picks up the customer set line. ### 1/5 — Roadside assistance *2026-01-21, version 18.1* I tried to add my other vehicle I recently purchased to roadside assistance with Verizon roadside assistance and am wondering why it won’t let me add it so I’m not to happy with the service ### 1/5 — Terrible service *2025-07-14, version 18.0* I am canceling this roadside service and just stick with State Farm roadside and AAA. First of all they use foreigners that aren’t even in the USA to answer calls. You can’t understand them because if they’re accent and they can’t understand what you’re trying to explain to them. I called to have my car towed from one repair shop to another one. So I decided to not go with the other repair shop since it’s not in State Farm’s network. I called back and told them to change the drop off so a different repair shop instead. I checked the tracker and it still had the first repair shop I chose for drop off listed. So I canceled it thinking the lady didn’t change it. I called to have them drop off it off at the new address and they said that it was going there and I told them the tracker didn’t show that so I cancelled it. Then I told them to set up a new one which they said they did but didn’t. So I went into the app to set it up myself. Well it said that the tow struck driver would be there at 11:30 but then it moved to 12:30-1:22 pm. The tow truck driver towed me he was running late and would be there. It’s almost 2 pm and he still hasn’t showed up. He don’t get to the shop until 2:30 pm. Then it said he arrived and then it said my tow was cancelled like I had cancelled it. I waited since 11:00 to have my car told for it to be cancelled and the repair shop closes at 5:30 pm. I had to call State Farm to have them set up a tow. Not only that when I had them first tow my car to that shop two weeks ago I never received a receipt. State Farm told me they would reimburse me but I needed to give them a receipt. I called and told them I needed a detailed receipt with the vin number and everything. They told me they would have to escalate my claim and it would take 5 business days to get a receipt. That’s insane that they can’t just produce a receipt right away and email it to me. Then after a week I got the receipt and it didn’t have everything I requested on it. I submitted it to State Farm and they told me I need a receipt that shows what I’m being charged for as far as mileage, etc. I called them to let them know and they had to escalate it and I have to wait another week to get a new receipt. ### 1/5 — Serious Communication Problems. *2025-05-15, version 18.0* Head quartered in St Petersburg, Fl, an agent will answer pretty quickly, but the 5 agents that I reached all had thick accents. Made it really difficult to communicate. Once that was over, the assigned tow was cancelled twice by tow companies. Almost impossible to get a service after midnight. After 2 hrs on the side of the interstate in the middle of a monsoon at 2am, we decided to schedule pick up for next morning. Instructions were not followed. It took a total of 4 assigned tow companies to get our tow. Ridiculous. Lack of Communication among all parties was a major problem. It took 2 1/2 days to get our car towed. ### 1/5 — Never again! *2025-04-25, version 18.0* I was stranded on the busy expressway and I called roadside assistance for a tow and the automated voicemail told me to hang up and use the app. What?? Well the app needed updating. Fine. Got on there to request a tow and it was a 2 hour wait. Not very ideal for someone stuck on the interstate with cars blowing past her at 80+ mph. Called someone else who got there in 15 minutes but it cost me, but at least me and my car were safe. Cancelled my membership and wish I could get my money back from the past 2 years of paying for nothing. ### 1/5 — Unreliable dispatching *2025-04-04, version 18.0* I requested a jump start at 2:30pm. Three hours passed, during which the first technician scheduled to arrive by 3:40 was a no-call no-show. The backup who was then dispatched— also MIA, because the ETA inched back from 4:43pm to 5:02, 5:10, 5:35– meanwhile I could see on the tracking map that the driver was twenty minutes away at a strip mall getting food. Each time I tried to “call the driver” on the app, I was connected to an Allstate Good Hands Repair Network overseas call center instead. They were no help at all unless reciting a scripted apology is helpful. I finally cancelled my request, uninstalled the app, and deleted the roadside assistance add-on from my Verizon plan. ### 1/5 — Responder was extremely disrespectful and needs to be fired *2025-03-29, version 18.0* I locked my keys in my car and when he called me, he was immediately disrespectful and rude. He gave sarcastically rude comments and was extremely impatient. It was so bad, I ended up refusing his help altogether. Please reach out to me and I’ll give you his number. ### 1/5 — HORRIBLE *2025-01-29, version 18.0* They dont care they lie they wont compensate or even speak to you about the wrong they have done. Get them for what they get you dont look back! ### 1/5 — Car Settings *2024-12-03, version 18.0* The app doesn’t let you set your car model or year so when you call for assistance they bring the wrong parts. ### 1/5 — Not Reliable. *2024-09-08, version 18.0* App is Easy to use, issue is tow truck has been 38 minutes away for the last 2 hours. Tried calling the phone number they provide to the tow service and no one picked up. When you try to text and see what is wrong you get a bot. Somehow was able to get an agent on messenger. First they told me it’s 38 minutes away. After some coaxing they said the new estimate is 1 to 1.5 hours. What a nightmare. And it’s not like I am in the middle on nowhere. In the middle of the city. Worst service ever. Had it showed up on time, the shops were open -now will have to tow twice. Don’t purchase this service. Waste of money. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Roadside App *2026-04-29, version 18.2* Ease of use is incredible. Simply put a great app. ### 5/5 — Very nice to have *2026-03-14, version 18.2* Very grateful for this app as it has helped me in my loved ones several times! ### 5/5 — First Use Of Service *2025-02-03, version 18.0* 10 out of 10 would recommend I only pay five dollars a month but I have been paying for many months and have not used it but I will say for the first time I cannot complain help was prompt and quick for a Jump Start, maybe took 20 mins from me placing the request. The gentleman that helped me, Matthew very prompt quick and nice. Everyone should add this to their plan at least in the CO metro area. ### 5/5 — Absolutely recommend this to anybody *2024-01-11, version 17.1* This is by far the best roadside assistance I’ve ever used! They are quick as they can be and very friendly and kind!! ### 5/5 — App works great! *2022-10-16, version 16.0* I was able to track my technician all the way to my vehicle and keep up-to-date with the process of fixing my vehicle and getting me back on the road. ### 5/5 — Great service *2022-07-21, version 16.0* Highly recommend! Super nice tech. Didn’t have to wait the full ETA! Exceptional! ### 5/5 — Great app. *2022-06-25, version 16.0* Great app ### 5/5 — Worked great very fast and professional help *2022-06-22, version 16.0* Very good the rescuer was very fast and got me taken care of! ### 5/5 — Elias at SDL Great Job *2022-02-10, version 16.0* Verizon Roadside Worked like it should tonight! Thank you! Elias from SDL Towing called me to confirm my location very shortly after I used the App. He was only a few miles away. Arrived got car loaded in very little time and we were off to our auto shop to drop it off. Good App with Great Results for me tonight. Thanks again Bobby B Tucson AZ 😎👍 ### 5/5 — Locked my Keys in the car ! *2022-01-31, version 15.0* Quick and Fast ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*