# Vestiaire Collective: Buy+Sell — user reviews > 1,157 indexed App Store user reviews of Vestiaire Collective by Vestiaire de Copines, rated 4.50/5 from 15,736 ratings. - Source: https://appshunter.io/ios/app/vestiaire-collective-buy-plus-sell/id380974668/reviews - App overview in markdown: https://appshunter.io/ios/app/vestiaire-collective-buy-plus-sell/id380974668.md - Rating breakdown: 5★ 12,641 · 4★ 1,060 · 3★ 462 · 2★ 290 · 1★ 1,283 ## What do users think of Vestiaire Collective? Overall sentiment: negative **Pros** - 🚀 Great way to buy real brands - 👍 Luxury items at lower prices - 👍 Convenient for buying and selling **Cons** - 🐛 Buggy app and website - 💸 Extremely high fees and charges - ⚠️ Questionable authentication process - 🤖 Poor customer service - 🕰️ Slow processing and shipping - 🤯 Confusing and misleading policies **Commonly reported bugs** - App crashes and freezes - Listing issues and delays - Incorrect size/condition information - Payments and refunds problems **Most requested features** - Improve search and filtering options - Allow sellers to edit listings - Provide better communication with buyers/sellers - Streamline the selling process ## Newest reviews (18 of 1,157) ### 4/5 — 偽物が届いたので、返送、返金が完了しました。 *2026-07-24, version 5.278.0* Dear Vestiaire Collective team, Thank you for your response. Please be informed that the item has already been returned, and a full refund has been completed. The transaction is fully closed on my end. I am sharing this information so you can check your internal records and improve your authentication process. Best regards, ### 1/5 — Rubbish *2026-07-23, version 5.278.0* Constantly trying to force you to lower your pricing. Zero promotion of the products, no videos allowed, just waste of time. ### 3/5 — Customer support issue *2026-07-22, version 5.278.0* I ordered a corset 2 months ago. It was sent on shipping, but I never received it. During those two months, I tried to contact the help center multiple times, but my message’s would not send (I had perfectly working network). Now, after that time, it was re-listed on my account without me getting notified. I still can’t reach the customer support, I have not received my order, and I have not been refounded. It’s a disappointment, because I’ve ordered from here multiple times and there was no issue. I hope through my review, someone can reach out to help ### 1/5 — 한국어 주소를 지원하지 않음 *2026-07-20, version 5.277.0* This app does not support South Korean addresses. When selecting the US or European countries in the address search, manual entry is available. However, switching the country to South Korea disables the address input fields, making manual entry impossible. Even addresses that are easily searchable on Google Maps do not show up in this app's address search. I have sent screenshots of this issue to the chat support agents multiple times, but over the past week, the app has not been fixed, nor has any effort been made to resolve the problem. ### 1/5 — Ontevreden *2026-07-17, version 5.277.0* Onrechtvaardige retouracceptatie door foute platformvertaling – Geen bescherming voor verkopers Als ervaren horlogeverkoper ben ik diep teleurgesteld in de klantenservice en het beleid van Vestiaire Collective. Onlangs heb ik een prachtig vintage herenhorloge verkocht. Alles was correct omschreven op basis van het specifieke modeltype. Bij het aanmaken van de advertentie verplicht het platform je om de 'gezichtsomtrek' (een overduidelijk foute vertaling van kastdiameter) in te vullen. Omdat het systeem dit eiste, heb ik daar 100 ingevuld. Ieder weldenkend mens en elke horlogeliefhebber weet dat een horloge geen diameter van 100 cm heeft en dat vintage horloges destijds simpelweg kleiner van stuk waren. De koper heeft dit puur als flauw excuus gebruikt om de verkoop te annuleren. In plaats van logisch na te denken en de verkoper te beschermen tegen dit soort onzinclaims, kiest de klantenservice van Vestiaire Collective direct en blindelings de kant van de koper. De verkoop is geannuleerd en ik word verplicht de retour te accepteren. Het platform faciliteert hiermee dat kopers onder een legitieme koop uit kunnen komen door misbruik te maken van slechte softwarevertalingen van Vestiaire Collective zelf. Als verkoper sta je hier volledig in de kou. Dit was de laatste keer dat ik hier een uurwerk heb aangeboden. Geen aanrader voor serieuze verkopers. ### 1/5 — The worst. They deleted all my listings. Don’t deactivate - deleted. *2026-07-16, version 5.277.0* It took so long to post type descriptions for them to just deleted. Not a place I’d ever look at selling. The WORST. Tradesey was so much better. I don’t get all the positive reviews, the app is very clunky. And for a seller the worst of them all. Stay away from ### 1/5 — HORRIBLE APP — COMPLETELY INCOMPETENT "EXPERTS" & USELESS SUPPORT! *2026-07-14, version 5.276.0* I tried to sell my 100% original Cartier Juste un Clou PM bracelet which i personally bought in official Cartier boutique in Vienna. I uploaded high-res photos, the original boutique invoice, and matching certificate. Yet their so-called “expert curation team” rejected it, claiming “physical inconsistencies”! This is an absolute hilarious joke!!! It is a PM (thin) model and your “experts” clearly don’t even know the difference between Cartier models and their design specifications! Customer service is completely useless, I feel that I’m not talking to real human even cuz replies are generic copy-pasted. They cannot authenticate genuine boutique items even with full legal paperwork. Save your time and money and stay away from this app! It’s an absolute scam!!! ### 1/5 — Unfairly deactivated account *2026-07-09, version 5.276.0* I have had a vestaire account for months and downloaded the app to make my first purchase when my account was deactivated with no warnings or suspensions for no apparent reason. I have contacted support and they keep resending the same impersonal response which answers and resolves nothing. Deeply disappointed by the horrid customer service and I just want my account back to continue shopping ### 1/5 — Unusable trash *2026-07-05, version 5.275.0* 4/4 actually authentic items rejected by their ridiculous "authenticating process" ### 1/5 — 200 euro loss not covered! RUN away *2026-07-03, version 5.275.0* Horrible. Sent package lost via their chosen dhl first they tried to accuse me of not sending it after the proof they got they are dishonest about everything regarding my case. NO MONEY NO SHOES ### 1/5 — 賣家沒出貨後退款比刷卡扣款金額少 *2026-07-02, version 5.275.0* 賣家沒出貨後被退款 但退款比當初刷卡扣款的金額少 ### 1/5 — WORST EVER *2026-06-28, version 5.274.0* As a seller and fashion activist that has been using the app for a year now, it has been nothing but frustration. Even if you sell authentic items and provide receipts, somehow they will STILL ban your account and put it on vacation mode forever. There are so many better platforms out there. Don’t. Use. This. One. ### 1/5 — Worst app ever *2026-06-25, version 5.274.0* Do not use this app to sell your items, it takes a lot of time for you to get paid because either customers collect their packages after a long time or the packages get lost on the mail. This app is not good for the sellers. ### 1/5 — 구글로 로그인이 계속 안돼요 *2026-06-21, version 5.273.0* 카톡으로는 로그인이 되는데 구글로는 로그인이 계속 안됩니다 ### 1/5 — Biggest scam site *2026-06-19, version 5.273.0* Dont buy there anything its fake ### 1/5 — Many Many "certified authentic" Fakes *2026-06-18, version 5.273.0* I buy and sell designer vintage for a living. I can just see by many pictures on the app that items are fake. On the app it says experts have deemed items as authentic. What experts? For example Gucci has never done a certain style in "vegan leather", yet it's offered as certified by the app? Also, a random item sewn with Loro Piana fabric is NOT Loro Piana, and yet much of the "authentic" Loro Piana items are simply badly sewn coats from Loro Piana fabric (Loro Piana sells both fabric and clothes, BIG difference) Someone should investigate who these experts are. China has become really good at fakes, and some items are near impossible to spot without an actual expert. My advice, take whatever you buy to the actual designer (store) and ask if they would have a look. If it's fake, in certain countries like Italy and France you can possibly sue. Edit to developer response: I did send quite a few fake listings to support with listing ID, never heard back, listings stayed up. ### 1/5 — scammer Hong Kong team *2026-06-11, version 5.272.0* This app taught me that even if you personally buy a Chrome Hearts item from the Flagship Store in Harajuku, it can still be judged as fake. And when mistakes are made on their end—whether it’s an incorrect authentication result or sending your item back to the wrong address—the only things you’ll get are silence and a complete lack of accountability. If you enjoy taking a gamble on every step of the process, from authentication to getting your item returned, then this app might be for you. But if you value accuracy, professionalism, and responsibility, you’re probably better off looking elsewhere. ### 1/5 — Ne marche pas *2026-06-10, version 5.272.0* Ce serait bien si votre app fonctionnait mais elle bug en permanence. Nul ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad customer service and manipulation *2026-08-26, version 5.283.0* Bought a pair of sneakers from a seller that said they ship in between one to two days just for them to ship on the final day right before I was about to be refunded from my order due to them taking so long. Finally got my shoes in the mail about a week later, and the seller decided to ship the wrong pair of sneakers that was the wrong material. After trying to put in a claim they kept telling me to return the sneakers, but the outcome that I wanted was to get the original pair that I ordered and they tried to manipulate me and tell me TWICE that it was the same exact pair when clearly in the pictures you could see one is cloth and one is leather. Terrible customer service don’t trust this app, crazy how a verified app can sit in your face in deny you the customer service of you want, this app protects its sellers too much instead of holding them accountable. - fyi yall can smd ### 1/5 — Worst customer service ever *2026-08-25* Worst customer service ever. They don’t send the package with signature so my advice is don’t sell or buy though them. My package got stolen in just 5 minutes. The problem isn’t the seller in the website because she sent it to vestiaire for authentification. I never could choose option for my package. Now they refused to refund me. How it is possible that luxury and expensive items could be sent by them without signature or insurance. I even complain at the police. I won’t change my review until I’ve got a refund. I’ll tell everyone to avoid this platform **Developer response:** Dear Nfrangola, Thank you for bringing this to our attention. We're sorry to hear that your item has not arrived. We'd like to inform you that at Vestiaire Collective, signature requirements depend on the specific courier used. While insurance covers items while in transit, standard carrier policies consider a delivery complete once the package has been marked as successfully delivered to the provided address. So that we can investigate this matter further, could you please provide us with the reference number of the item in question? We are committed to resolving this issue for you as quickly as possible. We look forward to hearing from you soon. Best regards, ### 1/5 — Banned After Reporting Misrepresented Listings *2026-08-16, version 5.281.1* I repeatedly emailed Vestiaire Collective about a seller’s listings that I believed misrepresented the items being offered and provided supporting information. Despite being notified of these concerns, Vestiaire allowed the seller to continue selling and permanently banned my account after I raised the issue. Based on my documented experience, I believe the company’s handling of this matter was deceptive. Buyers should exercise caution. ### 1/5 — Déçu du service qualité et après vente *2026-08-14, version 5.281.1* Je suis très déçu de la qualité de votre service après-vente ainsi que de votre processus de contrôle qualité et d’authentification. Cela fait maintenant 10 ans que je suis client de Vestiaire Collective et j’ai toujours apprécié, jusqu’à récemment, la qualité de vos produits et de vos services. Cependant, je constate depuis quelque temps une forte dégradation du service, notamment au niveau du contrôle qualité et de l’authentification. Cela donne aujourd’hui l’impression que ces contrôles sont effectués de manière expéditive et ne permettent plus de rassurer les clients comme auparavant. Ma dernière expérience, il y a quelques jours, est particulièrement décevante. J’ai acheté une valise qui m’a été livrée fermée, sans le code permettant de l’ouvrir. Or, cette valise est censée avoir passé avec succès vos étapes de contrôle qualité et d’authentification. Je me demande donc comment cette valise a pu être contrôlée et authentifiée en seulement 24 heures sans que vous ayez récupéré le code auprès du vendeur et sans avoir pu vérifier correctement son contenu et son état. Cela fait maintenant 15 jours que j’attends de votre part le code permettant d’ouvrir la valise et, malgré mes relances, je n’ai toujours reçu aucun retour. Après 10 ans de fidélité, je trouve cette situation particulièrement décevante et inquiétante et j’espère sincèrement que vous prendrez cette réclamation au sérieux afin d’améliorer la qualité de vos services contrôle et authentification. ### 1/5 — Selling fakes and terrible customer support *2026-08-13, version 5.281.0* This looks like a great idea, but they facilitate the sales of fakes, their “authenticity check” is BS, their customer service is useless, and they completely dismiss good faith customers. God forbid you decide to buy anything expensive and have any issues with that. ### 1/5 — No seller security on offer *2026-08-09, version 5.280.0* The site allows for multiple offers and does not monitor would be buyers. So on one item I turned down an offer on an alternate site due to an acceptance deal - no contact from buyer and the admin just saying yes that’s it so be careful with 3 “confirmed deals” none have completed. I have ended up deleting and using an alternative app ### 1/5 — DECEPCIÓN ABSOLUTA *2026-08-07, version 5.280.0* Presume de ser una tienda de artículos de lujo, y cuando subes un artículo, el precio de venta sugerido es ridículo. La comisión que cobra además es desorbitada. Una decepción absoluta. ### 1/5 — Great website but horrible app. *2026-08-06, version 5.280.0* I usually don’t make app reviews, but this one irritated me so much I felt forced to. The app logs me out of my account on its own every few hours or so, there’s constant lagging and the app rarely even shows the images of the actual items, instead I see the grey V logo. A lot of times I’m not even able to use the search bar or open any listings because of code “408”, which makes no sense on my end, since every time I get that code my internet speed is at 800mbps. Great website and love what they offer, but their app absolutely sucks!!!! Edit: I have always been using the most recent version update of the app. The app is just bad ### 1/5 — AVOID. Horrendous. *2026-07-31, version 5.279.0* Ridiculous fees and very incompetent customer service. Sell and Buy elsewhere. ### 1/5 — Va muy mal en apple *2026-07-26, version 5.278.0* Estoy tratando de subir productos a través de mi tablet y es imposible subir las fotos. No me deja usar la app en orientación vertical y en horizontal no puedo ver bien las fotos ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Experience *2026-08-18, version 5.281.1* Excellent experience from start to finish. Easy to use, great selection of designer items, and the whole buying and selling process was smooth and straightforward. Highly recommended for anyone looking for quality pre-owned luxury fashion. ### 5/5 — Best customer service I ever experienced *2026-07-11, version 5.276.0* ⭐⭐⭐⭐⭐ I had an outstanding experience with Vestiaire Collective. Their customer service was exceptional from start to finish—professional, responsive, and genuinely helpful. Every question I had was answered quickly, and they kept me updated throughout the process. They went above and beyond to ensure everything was handled smoothly, making me feel valued as a customer. It’s rare to find such dedicated support these days. I highly recommend Vestiaire Collective to anyone looking for a trustworthy platform with excellent customer service. Thank you for such a fantastic experience! ### 5/5 — Love u *2026-06-10, version 5.271.1* The orange was chic change the icon color back Edit: they did indeed change the icon back I’ve adjusted my review xoxoxoox ### 5/5 — FANTASTIC APP FOR YOUR HIGH END PURCHASES! *2026-04-25, version 5.265.0* Always a great find and price. I’ve made several purchases, never disappointed… Thank you kindly ### 5/5 — We Love Vestiaire Collective *2025-12-28, version 5.250.1* Number one platform to buy and sell designer pieces — home to some of the most iconic creations in the world of fashion. ### 5/5 — andrey *2025-12-14, version 5.248.0* !! Please change the authentication hub from Hong Kong to Paris for sold items from Ukraine to reduce shipping time and cost. Kyiv–Hong Kong costs ~30€ and takes up to 15 days, while Kyiv–Paris costs ~16€ and takes about 5 days. ### 5/5 — Best Feature *2025-08-27, version 5.235.0* I am loving this app! I’ve been using it to look for a new handbag and have found it very good at suggesting other similar products you might like. I just have to find one thing I like the look of in my initial search, then I just use the ‘shoppers also liked’ or ‘you might also like’ bars under the listing to see tons of products very close to what I am looking for. It’s spot on! ### 5/5 — Disappointing *2025-05-16, version 5.220.0* Got the app to take advantage of the discount for new users. Tried to create an account, however they seemingly didn’t like my email domain, which I believe caused my device to be blacklisted by Vestiare. I’m now unable to use the app, and therefore unable to use the first time discount. Really disappointed to have wasted my time with this, as what a terrible user experience. ### 5/5 — Excellent merchandise *2025-04-27, version 5.217.0* I have purchased 2 different pairs of Louboutin pumps from 2 different vendors, they arrived very quickly, and as photographed. I was completely satisfied. ### 5/5 — Authentic *2025-04-25, version 5.217.0* Impressed at the quality of service and authentication, what I appreciate most is multiple items were flagged for being inauthentic or not meeting quality - I was worried the authentication process wasn’t rigorous but they take it seriously. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*