# Vi: Recharges & Payments — user reviews > 616 indexed App Store user reviews of Vi by Vodafone Idea Limited, rated 4.50/5 from 28,633 ratings. - Source: https://appshunter.io/ios/app/vi-recharges-and-payments/id623834540/reviews - App overview in markdown: https://appshunter.io/ios/app/vi-recharges-and-payments/id623834540.md - Rating breakdown: 5★ 22,263 · 4★ 3,067 · 3★ 1,211 · 2★ 502 · 1★ 1,590 ## What do users think of Vi? Overall sentiment: negative **Pros** - 👍 User friendly app - 🚀 Easy and fast service - 🚀 Great app, ease of use and payment acceptance **Cons** - 🐛 App crashes, freezes, and is unstable - 🐛 Slow, cumbersome, and many non-working features - 🐛 Inconsistent information and poor navigation - 🔋 High battery consumption - 🔒 Unauthorized charges and deductions - 📞 Poor network quality, call drops, and no service **Commonly reported bugs** - Login issues, OTP not received - Recharge and payment failures - Incorrect data usage and balance information **Most requested features** - Option to turn off notifications - Detailed billing information and history - Ability to temporarily suspend service - Streamlined payment process and better payment options ## Newest reviews (10 of 616) ### 3/5 — Main balance is hidden - Bad UX *2026-08-12, version 10.30.1* The app is full of unwanted ads which cause them to move main balance to show up in bottom of separate page. That too you have to scroll down to see. ### 4/5 — Network slow in our area *2026-05-08, version 10.27.0* Same ### 5/5 — Good *2026-04-20, version 10.27.0* Nice ### 5/5 — user friendly design and options *2026-03-29, version 10.26.0* Great design and wonderful options to recharge in quick time ### 1/5 — poor customer service *2026-03-28, version 10.26.0* they are not knowledgable and provide wrong instructions. they also lack ability to comprehend simple english. extremely poorly trained staff. also tell them not to breathe into microphone. ### 5/5 — Life saver *2026-03-24, version 10.25.0* Life saver app. Works like a charm. ### 1/5 — 😏😡 *2026-03-23, version 10.25.0* We ask for family plan and employee who was helping us he don’t understand us or they cheat us ### 1/5 — Bill payment experience really bad *2026-03-16, version 10.25.0* I should just get one button to pay outstanding - need to figure out the amount and then type in myself ### 2/5 — 1 *2026-03-15, version 10.25.0* 1 ### 4/5 — Payment by credit cards *2026-03-11, version 10.25.0* Why there’s no option available to pay by credit cards? ## Most critical reviews (10 lowest-rated) ### 1/5 — Pathetic service .! *2026-08-22, version 10.30.1* Why VI asking to pay Rs 118 for incoming SMS even after annual recharge for prepaid no. ### 1/5 — Very slow *2026-07-24, version 10.29.0* So slow and stopping in between ### 1/5 — I want income calls details which you have not sent *2026-07-23, version 10.29.0* Send me details of incoming call ### 1/5 — Bad service by vi *2026-07-19, version 10.29.0* The only company which is charging for basic international roaming pack. I am struck this time with idea . Not going to use vi any more. ### 1/5 — Worst support *2026-07-07, version 10.29.0* Customer service email never responds, chat support agents have no idea about issue resolution. Every agent cooks up his/her own story about issue, just to get rid of support. No escalation points, no sla for resolutions. Vicustomercare is a nexus running on its own. Switching to airtel. ### 1/5 — Meaningless app *2026-06-11, version 10.28.0* I have a communications prepaid card meant to pay only telecom providers as per the govt directive. And this app does not support such cards , whereas its website supports payment through such cards. What a waste of time. ### 1/5 — Worst *2026-06-08, version 10.28.0* Worst ### 1/5 — No accessibility features *2026-05-21, version 10.28.0* Apple has provided multiple ways for apps to be more accessible for visually impaired people. Vodafone has decided against implementing any of them. I can’t even increase the font size to read when my service validity date. Ability to increase text size is a minimum feature necessary for all old people who can no longer read faint text in small size. ### 1/5 — Worst *2026-05-14, version 10.27.0* Worst and scam ### 1/5 — Worst *2026-05-10, version 10.27.0* Stay Away ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic App *2026-08-21, version 10.30.1* I am always fan of Vodafone and its app.. i am using almost for more than 15 years.... Its amazing app fast and relieable ### 5/5 — Great *2026-07-31, version 10.30.0* Great service ### 5/5 — Good app *2026-07-21, version 10.29.0* Very easy to understand ### 5/5 — Good *2026-07-21, version 10.29.0* Very good ### 5/5 — Vi *2026-07-18, version 10.29.0* Adipoliyan ### 5/5 — Excellent *2026-07-14, version 10.29.0* Very nice app ### 5/5 — Good *2026-07-11, version 10.29.0* Good ### 5/5 — good service *2026-07-05, version 10.29.0* i like vi very good service 👍👍 ### 5/5 — Vi *2026-04-25, version 10.27.0* Thanks so much ### 5/5 — payment *2026-04-25, version 10.27.0* easy and quick payment system --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*