# VI365 — user reviews > 67 indexed App Store user reviews of VI365 by 瑶 朱, rated 2.00/5 from 157 ratings. - Source: https://appshunter.io/ios/app/vi365/id1005447741/reviews - App overview in markdown: https://appshunter.io/ios/app/vi365/id1005447741.md - Rating breakdown: 5★ 28 · 4★ 9 · 3★ 5 · 2★ 4 · 1★ 111 ## What do users think of VI365? Overall sentiment: negative **Pros** - 👍 Works for the price - 👍 Basic functionality achieved - 👍 No microtransactions for basic functions **Cons** - ❌ Connection issues - ❌ Frequent offline errors - ❌ Difficult setup process - ❌ App crashes often - ❌ Poor image quality - ❌ Slow alerts - ❌ Outdated app - ❌ Not user-friendly - ❌ Chinese language interface - ❌ No English instructions - ❌ Device not working - ❌ Waste of money - ❌ Unreliable performance - ❌ Limited functionality - ❌ Battery drains quickly - ❌ No tech support **Commonly reported bugs** - App crashes frequently - Camera freezes or shows offline - App covers up arrow for rotation - Alerts are slow - App crashes when returning to iPhone homepage - App crashes when clicking on Mac window - Display area exceeds display area on rotation - Audio button crashes app - QR code invalid error - Device not online or constantly connecting - Camera ID is the same for multiple cameras - App does not work in background **Most requested features** - Add option to change camera name - Provide beginner walkthroughs - Add footnotes for feature explanations - Enable multiple camera connectivity - Update app on App Store - Add English instructions - Improve PTZ preset functionality - Fix reddish/purple tint in video ## Newest reviews (15 of 67) ### 1/5 — Some features need work *2024-10-05* Alerts are slow. Could be software or could be the camera itself. This APP (comes with camera) does not show the PTZ, the Cam365 APP (does not come with camera) does that but it does not communicate either. Camera video show reddish or purple tint to it. ### 1/5 — Worthless! Don’t waste your money *2024-08-21, version 4.4.6* I bought four cameras. I was able to install it and see for five minutes and now it just keeps reading off-line. They are absolutely worthless and a waste of money and there is no help and no way to get your money back. ### 1/5 — Problème *2024-08-21, version 4.4.6* Cheap and horrible waste your money !!! ### 1/5 — Horrible! *2024-07-19, version 4.4.3* Horrible app. ### 1/5 — V1365 camera *2024-04-28, version 4.4.1* I can’t even get my camera activated ### 1/5 — Update files on App Store *2024-04-21, version 4.4* You say there is a new version but the only version you can install is 4.0. You need to upload the newest version to the App Store. ### 1/5 — Have a problem with camera light *2024-04-21, version 4.4* The menu for cameras had a button to open the light, but when I updated it, it disappeared and I could not open the camera light. Do you know how to return it? ### 1/5 — Не установить *2024-03-31, version 4.1* Невозможно подключить камеру, в Wi-Fi настройках ничего не загорается, пользоваться невозможно ### 1/5 — Horrible app camera was a Total waste of money *2024-03-30, version 4.1* Don’t waste your money on this hunk of junk it never once worked- not even once. It might look good but it’s an empty camera with nothing good inside of it ### 1/5 — Camera *2024-03-03, version 4.0* Got camera in today and can’t even connect to it…camera going into trash can ### 1/5 — Oscar1105 *2024-02-06, version 4.0* Oscar 1105 ### 1/5 — Izzy *2024-01-12* I bought camera but stop it self there is no option to delete camera roll app is not properly working total junk camera and app waste of money and time ### 1/5 — Rubbish App *2023-12-09, version 3.8* I set it up one time and it was working fine, after closing the app ans trying it a little later it's either saying that the device is not online or connecting all the time. Did a reset on it twice, same thing. ### 2/5 — Not Good *2023-11-28, version 3.8* Looks good but on iOS the camera just keeps doing a full sweep with no pictures and will not move as demanded by the control! No way to get help either. ### 1/5 — TRASH *2023-11-27, version 3.8* The camera is trash and the app is trash. The owner of this company must wake up laughing at my dumba$$ for buying this piece of trash. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not happy *2026-05-09, version 4.8.7* It won’t connect at all, I’ve tried every way and it doesn’t work. Horrible ### 1/5 — Cant set up *2025-12-24, version 4.6.6* Try so many time and ways. None working ### 1/5 — Worst app never buy anything from them *2025-11-25, version 4.6.6* Product worked for 5 min never got it to work again constantly says offline whoever made product should dissemble all products forever ever ### 1/5 — Worst camera out there *2025-11-11, version 4.6.6* Would give 0 stars if I could. It works for about 30 seconds then it freezes or just shows offline. Image quality is horrible in day and night. Avoid at all cost! Plenty of cameras on the market now for under $20 that will easily surpass this poor quality camera ### 1/5 — Junk *2025-10-30, version 4.6.6* Can't get it to work at all ### 1/5 — 这是一个忽悠人的宠物用品设备apo *2025-10-15, version 4.6.6* 宠物喂食器无法正常独立使用，没有任何设置按钮，不能预订出粮时间，就是为了让人下载这个app的，而app也无法正常使用，甚至暗藏收费陷阱 ### 1/5 — Camera won’t set up *2025-09-23, version 4.6.6* I’ve done everything to try and set this camera up. Nothing works even tried setting up a hotspot makes its own Internet. But doesn’t work. ### 1/5 — DO NOT PURCHASE THIS!!! *2025-07-04, version 4.5.9* The app crashes a lot while trying to set it up. Also, it’s not an easy set up at ALL. DO NOT TRY TO BE CHEAP ON THIS. JUST GO ON AMAZON. ### 1/5 — Nope *2025-06-10* As another reviewer said this has got to be the worst app ever. You cannot check the camera without constantly having to reset or it will simply freeze. When the camera works it’s great it’s just sad the app itself doesn’t. Now I’m constantly getting notifications to update when there is nothing to update. Trash not worth it. ### 1/5 — Rotate camera image *2025-02-07, version 4.5.4* The app does not have the up arrow available to press because the app covers it ## Most praised reviews (10 highest-rated) ### 5/5 — Works just fine. *2026-07-24, version 4.9.2* I don’t know what all the hate is. App works just fine. ### 5/5 — Waste of an app *2025-05-25, version 4.5.6* It’s in Chinese and don’t sync with device and no English instructions. UPDATE Watch YouTube it explains how to do it. And congratulations to wifi after and change password so no one can tap into it. Ps please up date your app it’s out dated ### 5/5 — App camera. *2024-03-23, version 4.1* Camera. Took a while to connect. Ned to connect to its WiFi. If you don’t it freezes and stops. Need to ad the cameras WiFi. Then conect it to yours. Took me a while to connect it but woke asbsolutely fine great for the price. ### 5/5 — TECHnically handicapped!!! *2022-11-17, version 3.2* I have to assume that every one of the negative reviews on here were from way below average intelligent people or people who just do not know anything about current tech. I have an iPhone 11 Pro, a simple desk lamp that I used for the power source and it took me all of 5 minutes to download the app and connect the camera with 100% functionality. It was so easy I am sure my dog could do it by accident. Ok maybe that was an exaggeration but barely. Seriously people. Just because you are not smart enough to download an app and follow detailed step by step instructions, that does not mean the app is no good. Think about you interactions with other apps and tech in your life. Is there a pervasive theme that nothing in your life works? Maybe you are the problem. Just saying. ### 4/5 — Nice App with a flaw. *2025-01-10, version 4.5.3* I can do just about anything came with my PTZ model. The app has a feature supporting a total of 8 pan/tilt preset positions, is not taken in effect. Doesn’t matter what I do configured the preset in various manner, it cannot execute the preset. What a shame. Dear developer if you see this feedback please investigate and reply. ### 4/5 — Not too shabby *2023-09-13, version 3.7* Is the camera quality amazing? No Are the instructions the best? No Am i happy that this app doesn't have micro transactions to use basic functions of a home camera that i already spent money on? Absolutely At face value the app might not look like much but if you are smart enough to get it hooked up to your camera it is good. One thing i wish that it had was one of those beginner "walk through's" a lot of apps have nowadays. I mean yes you can figure out what symbols do what if you just go through and push buttons but it would be nice to have the developer add some footnotes saying "hey this is how you can turn an alarm on for motion detection" or "this is how you rotate your camera" but there is kind of a charm to apps that are like this, almost like a hidden gem from the 2010's where you get to be detective and figure out how to work everything! ### 4/5 — I figured out *2023-09-06, version 3.7* I screwed the camera in the light socket but dummy me that I forgot to turn on the switch. Maybe that why people have issues connecting device. Just a tip from my mistake. ### 3/5 — Camera ne fonctionne plus *2024-04-12, version 4.3* Bonjour j’ai acheté 2 caméras il y a qques mois et une a cessé de fonctionner. J’aimerais savoir quelle est la garantie ou comment me faire rembourser svp Merci ### 3/5 — Fairly good but needs improved *2023-03-27, version 3.2* Works good, have 7 cams added and takes less than 2 minutes to add/configure an additional camera. Occasionally crashes but so does 75% of other apps and it’s better than my previous app for other cams that wanted $5.99 per cam, per month!! One BIG COMPLAINT, this needs options to change cam name!! Every camera named “camera” is lame!! Even a small 10 character name would be great! ### 3/5 — Works *2023-03-09, version 3.2* Works ok as a display for its inexpensive P&T cameras. Connection issues with cams that are more than 25 feet from your access point. Still decent considering the price of the cams. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*