# Via Benefits Accounts — user reviews > 385 indexed App Store user reviews of Via Benefits Accounts by Acclaris Inc., rated 4.70/5 from 25,883 ratings. - Source: https://appshunter.io/ios/app/via-benefits-accounts/id442912763/reviews - App overview in markdown: https://appshunter.io/ios/app/via-benefits-accounts/id442912763.md - Rating breakdown: 5★ 21,835 · 4★ 2,654 · 3★ 456 · 2★ 198 · 1★ 740 ## What do users think of Via Benefits Accounts? Overall sentiment: neutral **Pros** - 🚀 Easy to use app - 👍 Convenient for submitting claims - 💰 Fast reimbursement - 🔒 Secure login with Face ID **Cons** - 🐛 Login issues and app crashes - 📷 Cropped photo preview - 🕰️ Slow and unresponsive at times - 🤔 Confusing UI and navigation **Commonly reported bugs** - Account lockouts with no clear resolution - Inconsistent behavior between app and website - Inability to enter cents for expenses **Most requested features** - Ability to upload PDF receipts - Landscape mode support for tablets - Batch submission of claims - Clearer status updates on claims ## Newest reviews (17 of 385) ### 5/5 — Easy to use *2026-08-13, version 28.3* So easy to submit receipts on-line. Easy to upload or take photos of documents. So very easy to use. Make my life so much easier than filing long forms and documents for reimbursement. ### 3/5 — Signing out *2026-08-13, version 28.3* When I sign out it goes back to Face ID and won’t sign out ### 5/5 — Wonderful *2026-08-12, version 28.2* Exelent service ### 5/5 — Easy to use *2026-08-11, version 28.2* This site is easy to use and they pay claims expediently. Well done and thank you. ### 5/5 — Great services *2026-08-10, version 28.2* Friendly and professional ### 5/5 — 100% *2026-08-08, version 28.2* This app has always worked great for me and it is easy to use!!!! ### 3/5 — Reimbursement *2026-08-08, version 28.2* Hard to reimburse require several proof of clinic/ diagnostic test visit even if you use card directly. ### 5/5 — Green *2026-08-08, version 28.2* Good easy ### 5/5 — Great Benefit *2026-08-07, version 28.2* Nice to see the extra amount each month. ### 5/5 — Accommodating *2026-08-06, version 28.2* VIA's accommodating services to their customers are extremely valuable and appreciated! PLEASE UNDERSTAND THAT!! ### 5/5 — Benefits *2026-08-06, version 28.2* They’re always on time if there’s a problem I can reach out to them and I know they’ve got my back and these areas of medical care, eyes and teeth. Thank you Oprah’s benefit benefits. ### 5/5 — Smooth Reimbursement! *2026-08-05, version 28.2* This is a user friendly app. Simple to use and money deposited within 3-5 days! ### 5/5 — Staff *2026-08-05, version 28.2* Very Professional an understanding ### 5/5 — easy to use *2026-08-04, version 28.2* Just take to pharmacy when picking up a prescription and it seems like anybody that’s there can easily use the Visa ### 5/5 — Platform access *2026-08-03, version 28.2* Access via the app works great. However, when I get an email and I click on the link from the email and enter the same user ID and password I can't get in. I switch from the website to the app and bingo works great. Why can't the App and app and the website use the same password. It's tiresome trying to figure it out. ### 5/5 — My reason for visiting today *2026-08-03, version 28.2* I find that Via Benefits is performing better than in past years. Reimbursement payments have come on time continually all year. Last year there was more lag time. My enquiry: I have received the same benefit reimbursement for about 18-20 years. (Always appreciated) But, medical expenses have skyrocketed over that time. I am in hopes that NGC will soon increase the benefit reimbursement amount?! Can Via Benefits help in this area? ### 5/5 — Great Help! *2026-08-03, version 28.2* Via Benefits was great in helping my wife and me choose health insurance that we love. ## Most critical reviews (10 lowest-rated) ### 1/5 — Notification Spam *2026-08-14, version 28.3* The app itself will notify you every time you log on if I’m enjoying the app. I don’t understand why you spam this notification every time I log on. Even after you answer it will still ask you every time you log on. Find a way to stop this… ### 1/5 — Awful one way communication *2026-08-11, version 28.2* There’s absolutely nobody to be able to discuss issues with the claims. ### 1/5 — Terrible *2026-08-04, version 28.2* Everything about this company is terrible. They are constantly having issues with receipts issued by doctors. ### 1/5 — Not easy *2026-07-19, version 28.2* Photo taking not working, taking multiple shots. Overall not easy to use app ### 1/5 — Payment *2026-07-09, version 28.1* Would be nice to have immediate access to my account, such as a debit card. Most times I don’t have the money to pay up front and wait for it to be refunded. ### 1/5 — Poor Access *2026-07-01, version 28.1* The website is locked up can’t login! ### 1/5 — Useless *2026-06-14, version 28.1* I have via benefits for my Medicare supplements… This does nothing for me as I can’t login via app.. ### 1/5 — Worst experience *2026-06-11, version 28.0* They give you card and your not allowed to use money for day care Centre Pathetic ### 1/5 — App is broken *2026-05-22, version 28.0* This app does not allow login does not work at all ### 1/5 — Account suspended for long *2026-05-18, version 28.0* My account has been suspended for a whole year now and anytime I call they keep telling me it’s pending review and they are researching. They will let me know when the review is completed. Their tech support are not working enough ## Most praised reviews (10 highest-rated) ### 5/5 — Topic *2026-09-04, version 28.4* Great system! ### 5/5 — Robert j Jackson III *2026-09-03, version 28.4* This app has always been easy to use and get reimbursed for thank you for all your help and your support over the years And recommend your services to fellow staff ### 5/5 — Huh *2026-09-02, version 28.4* Cho ### 5/5 — Great Service *2026-08-31, version 28.4* I Feel Comfortable I Am Taking Care Of ### 5/5 — Easy to navigate *2026-08-30, version 28.4* I LOVE THIS VIA BENEFITS APP! So quick and easy to use! Thank you guys! ### 5/5 — Best App *2026-08-27, version 28.4* Best app to check my account. ### 5/5 — First time user *2026-08-25, version 28.4* I thought I try the app instead of my computer. So simple great. ### 5/5 — Review *2026-08-21, version 28.4* Great service and benefits ### 5/5 — Thankyou *2026-08-18, version 28.3* Thanks for all you do. Keep up the good work. ### 5/5 — Good Things *2026-08-16, version 28.3* I wasn’t expecting to get the benefit but I am enjoying the benefits --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*