# Via Driver — user reviews > 122 indexed App Store user reviews of Via Driver by Via Transportation, Inc., rated 4.30/5 from 4,361 ratings. - Source: https://appshunter.io/ios/app/via-driver/id1121194508/reviews - App overview in markdown: https://appshunter.io/ios/app/via-driver/id1121194508.md - Rating breakdown: 5★ 3,185 · 4★ 355 · 3★ 161 · 2★ 103 · 1★ 557 ## What do users think of Via Driver? Overall sentiment: negative **Pros** - 🚀 Flexible schedule - 💡 Unique pickup concept - 👍 Great customer service **Cons** - 🐛 Buggy and glitchy app - 🗺️ Poor navigation and GPS - 💰 Low pay and unfair practices - 🔋 Battery draining app **Commonly reported bugs** - Frequent app crashes - Issues with registration and login - Incorrect pickup/dropoff locations **Most requested features** - Integration with other navigation apps - Improved earnings transparency - Better driver support and communication ## Newest reviews (15 of 122) ### 2/5 — Too many issues *2025-10-18, version 9.35.00* The App is always crashing and “early release” is a joke. Hard to really get a schedule weekly for work ### 3/5 — Problem *2025-09-22, version 9.34.00* The App have some glitches that have issues starting my shift ### 2/5 — Uninstall to reinstall *2025-09-01, version 9.32.01* I should not have to delete app to reinstall to use the app required for work ### 3/5 — Room for improvement *2025-03-27, version 9.27.03* Please make app compatible with apple car play. Sometimes the app glitches and I have to uninstall and reinstall to get it to work. Will rate as 5 stars when it's apple car play compatible ### 1/5 — No support *2025-02-18, version 9.26.03* I’d give this a zero if I could. I’ve been trying for days to sign in. All I get is a message that I’ve done everything correctly and “We’ll contact you in 24 hrs” Well, it’s been a week of no response. None. ### 1/5 — Good idea, bad delivery *2025-02-02, version 9.26.03* The overall goal is good, but the app is very dysfunctional. Riders are not able to find drivers and are dropped off sometimes a mile or more, across highways, from their destinations. The poor riders deserve a better service. ### 1/5 — Ridiculous *2024-11-08, version 9.26.02* After completing all the required steps and emailing the company 3 times, they tell me there are no opportunities at this time! What a waste! ### 1/5 — Deactivated since March 2024, no help at all. *2024-11-07, version 9.26.02* I can’t upload anything via the app. I’ve sent it through the emails. I get a response with the same thing the prior person said 2 people ago. I’m the original person that started that program in the Pierce county area and referred people to the program and you can’t even get me in to fix it. No phone number. Back ground was completed. Drug test was completed. I keep sending updated insurance. At this point you don’t want me to drive, can you just stop beating around the bush and tell me without sending me automated emails to upload the exact things I’ve sent you every time I have sent a email and responded. ### 2/5 — Audio and a Few other things. *2024-11-07, version 9.26.02* The map instructions die when you add more rides and when refreshing it messes up the original directions and when you have no verbal directions you miss turns when it’s adding new people to the route… THE BIGGEST PROBLEM IS THAT THE AUDIO IS ATTACHED TO THE MUSIC AND NOT A SEPARATE NAVIGATION AUDIO. I know this can be done it is done by other driving apps. Why is this app not integrated into CarPlay and whatever android is??? This should come up as a map app on vehicle navigation. Also, why do we not have speed limits on our maps??? <<< this would be super helpful. When reporting a problem in the system with a screenshot there should be my e-mail automatically addressed in there i shouldn’t have to type it in… we are driving or wasting time when we are picking people up. I can talk to text the problem in quickly but typing in the email repeatedly is a problem. Otherwise, i like the app and program. ### 1/5 — Bad mala company *2024-08-08, version 9.26.00* Bad paying company And wants its driver to have the new vehicle!!! and bad pay ### 1/5 — Nothing but trouble *2024-07-29, version 9.26.00* Worked as a lead and everything about this job is a lie, from the workers holding hours and trying to fleece you for 20 to book, the drivers are peeing in bottles and having hookers in the vans, no repairs are done to the vans, call center is horrible, they fire you for fraud even tho you follow app rules when they wanna hire people for cheaper pay. They lower the incentives all the time or give none. Crazy amount racism especially toward Spanish drivers, rider always claiming sexual assault and via will cover it up. I can go on this company is trash and will continue to be that way cuz it’s the new 2 dollar Mini van ### 1/5 — Customer service *2024-07-14, version 9.26.00* Lack of customer service support no one is available to assist this i have waisted so much time to just find a solution and no one is available to ### 1/5 — Why even have the option? *2024-04-10, version 9.23.03* You need to be 25 or older to drive with this app. Why even have the option to select your birth year if you’re under 25? They limit the birth year to 18+ already, why not just eliminate the option?? Lame and probably a scam anyways ### 1/5 — Possibly the worst app I’ve ever used *2024-04-09, version 9.23.03* After the last update, I now have to uninstall and reinstall on a near daily basis in order to log in. It glitches like crazy to the point where it is very hard to do my job. I’ve reported the issues many times to no avail ### 1/5 — TWILIGHT ZONE *2024-03-19, version 9.23.02* They should do the right thing and sell this company to someone who knows how to do it right. They treat their drivers like garbage. All they care about is their contracts. Not people. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unsafe workplace and Waste of time *2026-07-29, version 10.09.00* If you ever drive for uber or DoorDash, this company is 100 times worse than them. 1. The rental keeps charging you when you are on break. The sign up process is absurd. In the name of orientation we got handed over paper pamphlets which only describe how to do the rides but they never explain how to start the shift, take breaks or end shift! What are the rules regarding renting zip cars!!! Most of the rental cars are having roaches and they don’t do anything about it when you complaint. 2. The field manager Robert said because of good drivers and excellent service from the driver partners the Sarasota county extended their contract and Sarasota project has become their flagship project to showcase to other counties to get more government contracts but drivers who worked with via from the beginning get paid less now. Yes, the pay has gone from $20+ and to $16/hr. What kind of appreciation is this ! And upon asking fare wages, Robert straight up said that you find another job If they are paying better. 3. The rental cars are so dirty and maintenance is zero to none. No proper clean up. They would charge you over the market price for the car but the cars are way past their scheduled maintenance. Especially the tires are so bad that it is unsafe to drive those cars. 4. Customers support is zero to none. No one knows what to resolve and every time it ends up at we will let the operation team aware of the issue. But the issue might never get resolved, as escalation team or operation team also unaware of proper resolution. 5. The $3 fare will attract all kind of passengers. So your safety is way less than compare to Lyft or uber passengers ride where premium passengers are. Forget extra tips, expect hostile and rude and unsafe work environments from passengers and customers care people. They would never ban a problematic passenger and unlike Uber or Lyft you do not have options to cancel their rides. 6. Expect working as a an employee without having independence of taking free breaks(because they keep charging you rental while you are on break, canceling shifts, canceling ride, or have a safe and courteous work environment. But you get to paid independent contractors so there is approximately 15% tax on your wages which brings you to less than minimum wage. Never work or waste your time for this company. You can find much better options in the job market. ### 1/5 — Driver safety *2026-05-20, version 10.07.00* As a driver, I feel like Gozone does not take driver safety or driver support seriously enough. Many passengers claim they are using a pass as payment, but most of the time they either don’t have one or try to avoid paying properly. Drivers are often put in uncomfortable situations dealing with homeless individuals, passengers with dogs, school students misusing accounts, and people showing bad behavior. There are times when, out of fear for my own safety, I still give rides because you never know how someone might react over a $1.50 fare. I don’t want drivers to feel unsafe or pressured just to avoid conflict. Another issue is adults using kids’ accounts to pay only $0.75 for rides, which is unfair and easily abused. Gozone also does a poor job educating passengers on how the service actually works. Many people think it operates like Uber or Lyft, when in reality it is a corner-to-corner pickup and drop-off service. Even after explaining this politely to passengers multiple times, some still call drivers arrogantly demanding pickup directly from their house or office. On top of that, even after driving long shifts — sometimes up to 10 hours — drivers don’t receive proper paid breaks or enough support. The company really needs stricter verification, better rider education, stronger rider accountability, fair treatment for drivers, and more focus on driver safety. ### 1/5 — Terrible syste *2026-03-04, version 10.04.01* Need a better system ### 1/5 — Worst app ever *2025-11-19, version 10.01.00* Clicking help closes the app; taking a screenshot takes you to an error report; information like pickup times changes during trips; can’t access important information; call button doesn’t call the caregiver, it calls a non-working number… about the only thing that works is the confirmation code comes immediately. Oh, and i can’t even schedule new rides for next week! ### 1/5 — Sadly disappointed *2025-10-01, version 9.34.00* No transparency misleading in the delivery of key points to successfully picking a suitable offer leads or management returns inquires not as quickly as one would expect so work can be chosen or even just to answer simple question in order to have a piece of mind . In summary app need total improvement hope this feedback allows company to make augments and work with positive constructive criticism. ### 1/5 — Very bad experience to use this app *2025-08-28, version 9.32.01* They can cancel your contract with no solid reason or even having a proof if you think about joining this company make the your second option or part time only ### 1/5 — Can’t get past the phone number registration *2025-08-27, version 9.32.01* When it asks for my number, I type it in and only get an error message telling me “something’s wrong.” Not helpful. ### 1/5 — So bad *2025-05-22, version 9.28.00* Made me drove 50 miles to get my fingerprints scanned and paid for vehicle inspection. I have done all the steps they ask me to do but they never got back to me its been a week since i texted and called them everyday. ### 1/5 — No sign up option *2025-05-05, version 9.27.04* There is sign up option when you download the app. It takes you directly to sign in which you cannot use. Cannot even register. ### 1/5 — Horrible *2025-04-19, version 9.27.04* This app is horrible ## Most praised reviews (10 highest-rated) ### 5/5 — What nice way to earn money! *2026-03-05, version 10.04.01* Sign in to the rental car. Then start your shift in the Via driver app. Then follow the Via driver app instructions. It’s that easy! ### 5/5 — Only a few areas *2025-09-05, version 9.32.01* Only offers this in a few cities within LA county ### 5/5 — Via driver app *2025-05-13, version 9.28.00* I love working for via the app is great, the customer service team is great as well to help you solve any problems you come across while driving with via. I love the flexibility they have . The job is truly amazing I would definitely refer friends and family to the app ### 5/5 — Great service *2025-01-21, version 9.26.03* VIA is just doing awesome ✌🏽 ### 5/5 — Flexible and Convenient Driving App *2025-01-08, version 9.26.03* I love working with Via Driver! The flexible schedule makes it easy to balance work with my personal life, and the shifts are always within the hours I prefer. It’s a great app for anyone looking for predictable earnings and convenience. Highly recommend! ### 5/5 — tốt *2023-08-05, version 9.18* rất tốt ### 5/5 — Ok *2023-07-20, version 9.18* Rat tot ### 5/5 — Tốt *2023-07-12, version 9.18* Ứng dụng hay, mượt ### 5/5 — This company is closed and they still straling people info *2023-05-28, version 9.17* Company is closed ### 5/5 — Thank *2022-11-07, version 9.13.04* Thank you Rahul for helping me at Falchi today. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*