# VIA Link

> Personalized express transit booking service for San Antonio. (iPhone/iPad app by RideCo Inc..)

- Source: https://appshunter.io/ios/app/via-link/id1454555018 (this page in markdown: same URL + `.md`)
- Developer: [RideCo Inc.](https://appshunter.io/developer/1097869971)
- Category: Travel, Utilities
- Price: Free
- Rating: 3.70/5 from 225 App Store ratings · 89 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 32 MB
- Languages: American English
- Released: 2019-04-13
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/via-link/id1454555018/reviews.md

## What is VIA Link?

VIA Link lets you book personalized, express transit in San Antonio.

## Key features

- Personalized transit booking
- Express transit services
- San Antonio travel
- Schedule rides
- Manage bookings

## What do users think of VIA Link?

Overall sentiment: mixed

**Pros**

- 💰 Extremely affordable pricing ($1.30 per ride)
- 👨‍✈️ Friendly and professional drivers
- 🚗 Clean and well-maintained vehicles
- 📱 Easy to use app interface
- 🌍 Good alternative to Uber/Lyft for cost-conscious users
- ♿ Helpful drivers with accessibility awareness

**Cons**

- ⏰ Consistently late pickups and dropoffs (15-60+ minutes)
- 🐛 App frequently logs users out unexpectedly
- 📍 Inaccurate GPS and location services
- 🚫 Limited service coverage and zones
- ⚠️ Unreliable scheduling and unpredictable arrival times
- 🔄 App reroutes passengers without warning
- 📵 Poor notification system (no alerts until driver arrives)
- 🚌 Removed bus routes without adequate replacement
- 🔐 Phone verification SMS fails to arrive
- 🛑 Pickup/dropoff stops in unsafe or inconvenient locations
- 👥 Long wait times during peak hours
- 🎯 Drivers show up early and mark no-show if passenger isn't ready
- 📞 Difficult to access customer support
- 🔧 Requires phone booking when app fails

**Commonly reported bugs**

- App logs users out randomly requiring re-registration
- Phone number verification SMS never arrives
- GPS location services are slow and inaccurate
- App crashes or becomes unresponsive
- Ride cancellations without warning
- Driver tablets go offline
- App picks incorrect pickup locations automatically
- Navigation gives inefficient routes
- No driver assigned for extended periods
- Inconsistent app behavior across updates

**Most requested features**

- Push notifications when driver is assigned and nearby
- Accurate real-time driver location tracking
- Reliable scheduled pickup times with guaranteed windows
- Expand service coverage to more areas of San Antonio
- Restore removed bus routes (629, 630, 631, 672)
- Better pickup/dropoff location selection
- Phone booking option for those without app access
- Improved customer support accessibility
- More drivers during peak hours
- Safer pickup/dropoff stop locations
- Clearer support contact information in app
- Voice-over accessibility improvements for visually impaired users
- Simpler app interface (reduce redundant steps)
- Better integration with bus schedules

## Recent user reviews (10 of 89)

All indexed reviews: https://appshunter.io/ios/app/via-link/id1454555018/reviews.md

### 2/5 — Low quality and low transparency

*2026-07-19, version 4.12.0*

Customer service are very moderate drivers are good when comes to Sunday service are very hard to booking ride due to lower staff and lack of empathy for service requirements

### 5/5 — Quick and easy

*2026-06-21, version 4.12.0*

My ride arrived one street over from where I was, and dropped off two streets from where I needed to go. Amazing price for the service! Thanks

### 5/5 — Great service and convenient!

*2026-06-21, version 4.12.0*

Easy to use and ride. Drivers are nice and vans clean. Can’t beat a ride for $1.30!

### 1/5 — Please fix your app when using large/accessible font sizes

*2026-06-05, version 4.11.0*

The app becomes non functional when using large font sizes, and there is no where in the app to adjust these settings to make the app usable. It uses system settings, which would mean I need to make other apps inaccessible to make this one accessible. This service is great but please make modifications to the interface to better serve paratransit riders.

### 2/5 — Stupid App

*2026-05-13, version 4.11.0*

Some days it’s take me to work on time but most it won’t take me on time but much later and most drivers just follow the stupid app’s instruction which the app doesn’t take time into consideration instead it mostly focuses on who closer and how much it can fit

### 1/5 — Unusable

*2026-04-23, version 4.11.0*

This app doesn’t even work, no matter what day and time i try to schedule a ride (yes, within the service zones&times) it doesn’t work. ALSO even if I could get the app to operate, the zones in which operation takes place, are useless to a vast majority of people who live here.

### 2/5 — Bad app

*2026-03-20, version 4.9.0*

The app is horrible. It constantly kicks you out and it’s hard to log back in. 
Although the drivers are always amazing and the cars aren’t dirty, the app really makes it hard to enjoy the rest.

### 1/5 — Why do yall log me out?

*2026-03-13, version 4.9.0*

The app logged me out and now it’s not letting me verify my phone number for some reason and now I don’t know how I’m gonna get rides for school.

### 1/5 — Frequent updates, so unstable

*2026-03-13*

It often feels like the development team behind the app is not very experienced. With nearly every update, many users lose access to their accounts and are forced to register again. This has happened repeatedly and creates unnecessary frustration for riders who rely on the service.

Even more concerning is that when the app stops working, users are sometimes told to call to book a ride. Yes, actually call. In 2026, it is surprising that a ride service app still requires phone booking because the app fails.

Additionally, the app does not provide any clear or easy way to submit a support ticket or find the correct phone number specifically for the Little Roadrunner service. Important support options are very difficult to locate within the app.

On the other hand, I want to emphasize that the drivers of Little Roadrunner, the call center representatives, and the cleanliness of the cars are truly excellent and very much appreciated. They are professional, kind, and represent the best part of the service.

However, what is the point of having such great drivers and service if users cannot reliably access the app to book rides on time and actually use these facilities?

For a transportation service that many people depend on daily, the app should be much more stable, reliable, and user-friendly. Please consider improving the reliability of the platform and making customer support easier to access.

### 1/5 — Constant delays

*2026-02-12, version 4.8.0*

As a person who uses this app everyday to get to and from college it’s ridiculous that they run late constantly it seems that nothing has changed the drivers are great it’s the timing and something you guys need to fix it is unacceptable

## Frequently asked questions about VIA Link

### What does VIA Link do?

VIA Link allows users to book personalized, express transit services within San Antonio. It provides a convenient platform for scheduling and managing your travel.

### How do I book a ride with VIA Link?

You can book a ride by using the app to schedule your personalized, express transit. The app facilitates the entire booking process for your convenience.

### Is VIA Link free to use?

Based on the provided information, the app itself is free to download and use. There are no mentions of in-app purchases or ads.

### What are the benefits of using VIA Link?

VIA Link offers personalized and express transit options, providing a more tailored and efficient travel experience within San Antonio compared to traditional public transport.

## Version history (last 5 releases)

### 4.14.0 — 2026-08-27

This version includes several UI and performance improvements.

### 4.13.0 — 2026-08-06

This version includes several UI and performance improvements.

### 4.12.0 — 2026-06-10

This version includes several UI and performance improvements.

### 4.11.0 — 2026-04-09

This version includes several UI and performance improvements.

### 4.9.0 — 2026-02-26

New features, improvements, and bug fixes.

## Apps similar to VIA Link

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Visit San Antonio TX](https://appshunter.io/ios/app/visit-san-antonio-tx/id6736532934) | 4.9 (377) | Free | Travel |
| [SAPark](https://appshunter.io/ios/app/sapark/id1455670375) | 2.4 (38) | Free | Travel |
| [Hitch - City-to-City Rideshare](https://appshunter.io/ios/app/hitch-city-to-city-rideshare/id1439159518) | 4.4 (4,133) | Free | Travel |
| [VIA goMobile+](https://appshunter.io/ios/app/via-gomobile-plus/id1567568960) | 2.7 (68) | Free | Travel |
| [UTSA The ‘Runner](https://appshunter.io/ios/app/utsa-the-runner/id1176676982) | 1.4 (43) | Free | Travel |
| [Alamo Commutes](https://appshunter.io/ios/app/alamo-commutes/id1437725384) | 3.9 (16) | Free | Travel |

## More apps by RideCo Inc.

- [RideCo Waterloo](https://appshunter.io/ios/app/rideco-waterloo/id983311848)
- [Ride Well](https://appshunter.io/ios/app/ride-well/id1463720051)
- [Guelph Transit On-demand](https://appshunter.io/ios/app/guelph-transit-on-demand/id1465338470)
- [Calgary Transit On Demand](https://appshunter.io/ios/app/calgary-transit-on-demand/id1469425337)
- [Okotoks On Demand Transit](https://appshunter.io/ios/app/okotoks-on-demand-transit/id1475109619)

All apps by RideCo Inc.: https://appshunter.io/developer/1097869971

## Related topics

[via link](https://appshunter.io/ios/topics/via-link) · [via essorr events](https://appshunter.io/ios/topics/via-essorr-events) · [viagomobile](https://appshunter.io/ios/topics/viagomobile) · [via san antonio](https://appshunter.io/ios/topics/via-san-antonio) · [via bus san antonio](https://appshunter.io/ios/topics/via-bus-san-antonio) · [via bus](https://appshunter.io/ios/topics/via-bus) · [viatransit](https://appshunter.io/ios/topics/viatransit) · [grtc link](https://appshunter.io/ios/topics/grtc-link)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*