# VIA Link — user reviews > 89 indexed App Store user reviews of VIA Link by RideCo Inc., rated 3.70/5 from 225 ratings. - Source: https://appshunter.io/ios/app/via-link/id1454555018/reviews - App overview in markdown: https://appshunter.io/ios/app/via-link/id1454555018.md - Rating breakdown: 5★ 132 · 4★ 17 · 3★ 7 · 2★ 16 · 1★ 53 ## What do users think of VIA Link? Overall sentiment: mixed **Pros** - 💰 Extremely affordable pricing ($1.30 per ride) - 👨‍✈️ Friendly and professional drivers - 🚗 Clean and well-maintained vehicles - 📱 Easy to use app interface - 🌍 Good alternative to Uber/Lyft for cost-conscious users - ♿ Helpful drivers with accessibility awareness **Cons** - ⏰ Consistently late pickups and dropoffs (15-60+ minutes) - 🐛 App frequently logs users out unexpectedly - 📍 Inaccurate GPS and location services - 🚫 Limited service coverage and zones - ⚠️ Unreliable scheduling and unpredictable arrival times - 🔄 App reroutes passengers without warning - 📵 Poor notification system (no alerts until driver arrives) - 🚌 Removed bus routes without adequate replacement - 🔐 Phone verification SMS fails to arrive - 🛑 Pickup/dropoff stops in unsafe or inconvenient locations - 👥 Long wait times during peak hours - 🎯 Drivers show up early and mark no-show if passenger isn't ready - 📞 Difficult to access customer support - 🔧 Requires phone booking when app fails **Commonly reported bugs** - App logs users out randomly requiring re-registration - Phone number verification SMS never arrives - GPS location services are slow and inaccurate - App crashes or becomes unresponsive - Ride cancellations without warning - Driver tablets go offline - App picks incorrect pickup locations automatically - Navigation gives inefficient routes - No driver assigned for extended periods - Inconsistent app behavior across updates **Most requested features** - Push notifications when driver is assigned and nearby - Accurate real-time driver location tracking - Reliable scheduled pickup times with guaranteed windows - Expand service coverage to more areas of San Antonio - Restore removed bus routes (629, 630, 631, 672) - Better pickup/dropoff location selection - Phone booking option for those without app access - Improved customer support accessibility - More drivers during peak hours - Safer pickup/dropoff stop locations - Clearer support contact information in app - Voice-over accessibility improvements for visually impaired users - Simpler app interface (reduce redundant steps) - Better integration with bus schedules ## Newest reviews (10 of 89) ### 2/5 — Low quality and low transparency *2026-07-19, version 4.12.0* Customer service are very moderate drivers are good when comes to Sunday service are very hard to booking ride due to lower staff and lack of empathy for service requirements ### 2/5 — Stupid App *2026-05-13, version 4.11.0* Some days it’s take me to work on time but most it won’t take me on time but much later and most drivers just follow the stupid app’s instruction which the app doesn’t take time into consideration instead it mostly focuses on who closer and how much it can fit ### 2/5 — Bad app *2026-03-20, version 4.9.0* The app is horrible. It constantly kicks you out and it’s hard to log back in. Although the drivers are always amazing and the cars aren’t dirty, the app really makes it hard to enjoy the rest. ### 2/5 — Disappointment and Frustration *2026-01-19* I've been using this app for 3 months now and its always the same. From the horrible arrival times, to the consistent tardiness from most drivers, and even the straight up disrespect these drivers give you. I see these things all over the city yet somehow they're running hours apart with previously stated consistent tardiness. They do NOT care for the people and civilians they "service" and I've dealt with nothing except this, not the quality they falsely claim to provide. Everyone, stick to Uber and Lyft. I currently have a "Pick Ups" savings so I NEVER have to rely on this infuriating, inconsistent, inconsiderate, and unreliable app ever again. That goes for the city busses as well. I am NOT happy, satisfied, nor do i feel any real service unless it's from a small number of drivers i can count on one hand. ### 3/5 — Don’t rely too heavily *2025-11-13, version 4.6.22* The service is great if you’re looking at it from a cost perspective. Drivers are nice, and more often than not, you’re only paying a 1.30 per pass. But rides aren’t time for pickup consistently. ### 2/5 — Bring back old app *2025-10-22, version 4.6.22* Bing back the old app, the new app is just counter intuitive. It’s redundant to chose pick up and drop off, then chose it again. Times are super inconsistent as well. ### 2/5 — requesting rides is a nightmare *2025-04-21* I’m a student who lives 10+miles away from college and I rely on the bus and this transportation heavily. I understand there are unforeseeable circumstances but requesting a ride as of these past few weeks has been horrible. How am I supposed to know when I should be at my pickup place over 2 hours in advance? The time slots are ridiculously late and not in tuned with the bus routes. Not to mention once my ride might get there on time, I waste 20+ minutes having to pick other people up making me half an hour late to my destination. There needs to be more reasonable ride scheduling or way more available drivers because this has gotten ridiculous. ### 5/5 — Great service Nice people 🙏🏻 *2025-04-12, version 4.1.1* Good people fast nice ride thanks a lot.🙏🏻 ### 5/5 — There Gr8 *2025-04-07, version 4.1.1* 5stars every ride really ### 1/5 — Unreliable *2025-04-04* It was good for a little bit until today when I decided to use the service to get me home. It was extremely hot outside and I get that there were delays due to traffic and a citywide event happening, but as soon as the via link arrived the app cancelled my ride without further warning and the driver said they were not able to take me anywhere. Not even if I could just book my ride then and there. Anyways, never using this app again. San Antonio needs to fix its ongoing public transportation issue. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please fix your app when using large/accessible font sizes *2026-06-05, version 4.11.0* The app becomes non functional when using large font sizes, and there is no where in the app to adjust these settings to make the app usable. It uses system settings, which would mean I need to make other apps inaccessible to make this one accessible. This service is great but please make modifications to the interface to better serve paratransit riders. ### 1/5 — Unusable *2026-04-23, version 4.11.0* This app doesn’t even work, no matter what day and time i try to schedule a ride (yes, within the service zones×) it doesn’t work. ALSO even if I could get the app to operate, the zones in which operation takes place, are useless to a vast majority of people who live here. ### 1/5 — Why do yall log me out? *2026-03-13, version 4.9.0* The app logged me out and now it’s not letting me verify my phone number for some reason and now I don’t know how I’m gonna get rides for school. ### 1/5 — Frequent updates, so unstable *2026-03-13* It often feels like the development team behind the app is not very experienced. With nearly every update, many users lose access to their accounts and are forced to register again. This has happened repeatedly and creates unnecessary frustration for riders who rely on the service. Even more concerning is that when the app stops working, users are sometimes told to call to book a ride. Yes, actually call. In 2026, it is surprising that a ride service app still requires phone booking because the app fails. Additionally, the app does not provide any clear or easy way to submit a support ticket or find the correct phone number specifically for the Little Roadrunner service. Important support options are very difficult to locate within the app. On the other hand, I want to emphasize that the drivers of Little Roadrunner, the call center representatives, and the cleanliness of the cars are truly excellent and very much appreciated. They are professional, kind, and represent the best part of the service. However, what is the point of having such great drivers and service if users cannot reliably access the app to book rides on time and actually use these facilities? For a transportation service that many people depend on daily, the app should be much more stable, reliable, and user-friendly. Please consider improving the reliability of the platform and making customer support easier to access. ### 1/5 — Constant delays *2026-02-12, version 4.8.0* As a person who uses this app everyday to get to and from college it’s ridiculous that they run late constantly it seems that nothing has changed the drivers are great it’s the timing and something you guys need to fix it is unacceptable ### 1/5 — Do you wanna always be late and dropped off and some random place *2026-01-22* Bruh my drivers lowkey always late bruh it’s not their fault I think plus this dumb app will reroute you even when you next and just screw your whole day up. If you plan on being late it’s great. But whoever made this app reach out we can set up a cage match bruh I wanna take a look at you . I also wanna update my review these drivers are super rude most of them, very entitled and whiny, then they will be extremely late to pick you up, even tho you usually have to walk to one of their ridiculous stops, then the app will not show you how far your driver is until you are the next stop. So I could be waiting for my driver an extra 10-15 to even longer and apparently I’d have to wait out in the rain or hot when I scheduled my ride and a specific time and this service is constantly TARDY. If I schedule a ride between a 10 minute window (8:30-40 let’s say) I shouldn’t have to wait out in the cold and rain till 9 o clock when your service says you will get me at this time. Then if I want to wait inside my house till the app actually tells me my late incompetent driver is on the way, they will end up telling my ride is 2 minutes away and the driver will pull up before I can even get there and leave after 1 minute even though these simpleton drivers were 20-30 minutes late. Also the stops are unsafe dangerous and I would really like to speak to whichever punk made them. Waiting for your response. ### 1/5 — It is 2025 *2025-12-03, version 4.6.23* As the title says, it’s 2025 guys, this app feels like it was developed in 1999. Pointlessly more complex than it needs to be. I’m 27 and I know bad when I see it, I couldn’t imagine an elderly person or challenged individual trying to work this useless app. How hard is to make an app where someone can put in a departure address and destination and be shown routes, busses, and times. Please someone make this better. ### 1/5 — Do you wanna always be late and dropped off and some random place *2025-10-21, version 4.6.22* Bruh my drivers lowkey always late bruh it’s not their fault I think plus this dumb app will reroute you even when you next and just screw your whole day up. If you plan on being late it’s great. But whoever made this app reach out we can set up a cage match bruh I wanna take a look at you . ### 1/5 — Horrible *2025-07-29, version 4.4.0* They are constantly late, even if you book in advance. I’m getting tired of getting picked up hella late then when I get dropped off I see two idle links…. Why couldn’t they have been the ones to have picked me up instead of the driver that has 4/5 people in the van. If this is what our tax dollars are going towards I want my money back! ### 1/5 — Not reliable *2025-06-28, version 4.4.0* Every time I go out to them for work I always get right there near the car and they just drive off like they never saw me. They never park in the same spot and it’s rediculous ## Most praised reviews (10 highest-rated) ### 5/5 — Quick and easy *2026-06-21, version 4.12.0* My ride arrived one street over from where I was, and dropped off two streets from where I needed to go. Amazing price for the service! Thanks ### 5/5 — Great service and convenient! *2026-06-21, version 4.12.0* Easy to use and ride. Drivers are nice and vans clean. Can’t beat a ride for $1.30! ### 5/5 — A great alternative *2026-01-02, version 4.6.23* We had a great experience with VIA link. If you’re not in hurry an excellent option to be taken around the downtown area. Easy to book and to pay. And Paul our driver was awesome ### 5/5 — Via link *2025-12-05, version 4.6.23* Im soo gad via link extended to the southeast ,i am a very loyal via link user for me and my kids . I LOVE MY VIA LINK DRIVERS s/o to mr Boogie , ms carol ,mr donta , steven,manuel , mr paul thyve been NOTHIG but the best to me and my kids 🥹 thanks via ### 5/5 — Great job VIA Link! *2025-11-01, version 4.6.22* We appreciate the good job and service of the drivers. ### 5/5 — Adventure *2025-10-15, version 4.6.21* I’ve been taking the link from day one and I’ve never had a problem. I’ve always arrived on time to my destination ### 5/5 — ❤️‍🩹 *2025-09-23, version 4.4.0* The app is fine but sometimes the drivers either don’t know where I’m headed or their tablets go offline. Either way great service for those not close to a bus line. ### 5/5 — Love this service! *2025-09-01, version 4.4.0* The service is really wonderful. ### 5/5 — Better than Uber & Lyft *2025-06-30* VIA Link is so good! Huge fan of this service, plus you absolutely cannot beat the pricing ! 🙏 You can afford a whole Month of Service for the price of one Uber or Lyft ! 🙌🙌🙌 Can’t wait to see how this service grows 😎 Edit: Honestly , ignore the negative reviews . Individuals just can’t plan ahead 🤷‍♂️🤡 ### 5/5 — Awesome *2025-06-29, version 4.4.0* Incredibly friendly staff and rides are only 1.30 per rider! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*