# Via NHV — On-demand, flexible transit > On-demand, shared ridesharing service for flexible and reliable urban transit. (iPhone/iPad app by Via Transportation, Inc..) - Source: https://appshunter.io/ios/app/via-nhv/id6742031316 (this page in markdown: same URL + `.md`) - Developer: [Via Transportation, Inc.](https://appshunter.io/developer/657777018) - Category: Travel, Navigation - Price: Free - Rating: 4.80/5 from 163 App Store ratings · 10 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 134 MB - Languages: American English, Arabic, European Spanish - Released: 2025-03-03 - Data updated: 2026-08-18 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/via-nhv/id6742031316/reviews.md ## What is Via NHV? Via NHV is a new way to get around New Haven. We’re a ridesharing service that’s smart, easy, and reliable. With a few taps, book a ride in the app and our technology will pair you with other people headed your way. HOW IT WORKS: - Book a ride by setting your pickup and dropoff addresses, and indicating if you’re riding with any additional passengers. - You will be given an estimated time when the vehicle will arrive upon booking your trip and on which nearby block you should meet your driver. The estimated arrival time of the driver will be automatically updated as your vehicle makes its way to meet you. - When your driver arrives, please promptly board the vehicle. - There may be others on board, or you may make a few additional stops along the way! You can track your ride and share your status in real-time trip from the app. SHARING YOUR TRIP: Our algorithm matches people headed in the same direction. This means you’re getting the convenience of a private ride with the efficiency and reliability of a public one. FLEXIBLE BOOKING. Book a ride in our app right when you want it — no need to work around a schedule. RELIABLE: Track your ride as the driver is on their way to you, and while you’re on the vehicle too. OUR VEHICLES: Via NHV is wheelchair accessible! If you require a wheelchair, simply toggle on “Wheelchair accessibility” in the “Account” tab of your app! When you request a ride, you’ll be matched with a wheelchair accessible vehicle. Questions? Reach out at support-via-nhv@ridewithvia.com Loving your experience so far? Give us a 5-star rating. ## Key features - On-demand ride booking - Shared rides with other passengers - Real-time driver tracking - Flexible booking options - Wheelchair accessible vehicles - Trip status sharing ## Recent user reviews (10 of 10) All indexed reviews: https://appshunter.io/ios/app/via-nhv/id6742031316/reviews.md ### 1/5 — do not recommend *2026-05-01* the app said the driver had picked me up and didn’t pick me up at all then my ride got canceled when i was clearly at the pick up stop and the driver never showed up you can never get any demand it’s very rare they tell you to take the city bus or walk which defeats the whole point of the app and you should be able to go to all spots downtown not only 4 specific areas driver was eating chips and missed the stop a few times and sometimes you have to wait up to 40 minutes just to be picked up for a 5 minute drive ### 2/5 — Horrible App *2026-02-04* It doesn’t make any sense that this app is a ridesharing service but 75% of the time, it’s telling me I should take the bus. It’s a glorified bus service app. It’s not an on-demand ride share. Because there’s limited amount of employees (which such a low fee) and a town of people, they can’t service their customers. Better off using Lyft or Uber, especially if you have somewhere to go. TERRIBLE. Do not recommend. Also the UI is atrocious. ### 5/5 — I hope all the drivers are as pleasurable as Daniel *2025-11-24* Daniel went the extra mile to help me understand how to find the pickup location, and he did it with patience and kindness. The ride was smooth, comfortable, and he was extremely friendly from start to finish. The ride is a great representation of ViaNHV—professional, reliable, and welcoming. Definitely a 5-star experience and well worth a positive review! ### 1/5 — PREDATOR DRIVING!!! *2025-11-12* They hire literally anybody to drive, rude and dirty drivers but the last straw was them hiring a whole predator. Please be careful if you have kids or are a woman I’ve made a report about Duverson S, he decided to have phone sex with some ghetto girl while we was in the car with him and they won’t do anything about it I’ve called them multiple times and each time they said to just wait for someone in the internal team to follow up with me which they never did meanwhile he’s still driving around. UNACCEPTABLE ### 5/5 — Yesss *2025-11-05* Amazing service ### 1/5 — Horrible all around, 0 stars *2025-06-24* This is a terrible software. The driver had been in the same spot for 20 mins still showing as he’ll be 11 mins away and on top of that you guys charged me a cancellation fee, without indicating before I cancelled my ride that there would even be a cancellation fee. This is supposed to be an easy and accessible way for people to get around New Haven but it’s just not. On top of all this your customer service was horrible, and unhelpful- they were talking to me as if I’m supposed to help them. While I don’t mind paying the cheap fare, the app was better when it was free. If I can give 0 stars I would!! ### 1/5 — SERVICE WAS BETTER WHEN IT WAS FREE! *2025-05-08* Cannot open payment option on the app. Called via NHV, I was told to delete the app, add the app, turn on airplane mode, and then turn it off. Guess what????? Still not working. Customer service was no help. Told me I had to purchase vouchers but could not tell me where to purchase them! Asked for a manager, no one available and it would take a few days for them to call me back 🤔. Great service when it was free, now I am trying to pay, I am not happy with service I CANNOT get! ### 5/5 — Great Experience *2025-04-09* The driver was great and very professional and the car was very clean and safely got me to my destination. Love the experience looking forward to ride again. ### 2/5 — App is a little odd *2025-04-09* It’s odd how it only services like certain areas within New Haven, and the app can use some help ### 1/5 — App full of bugs *2025-03-30* I signed up but can’t actually set a destination in the app—it won’t actually register the destination when I hit the “register my destination” button ## Frequently asked questions about Via NHV ### What is Via NHV? Via NHV is a ridesharing service designed to provide smart, easy, and reliable transportation in New Haven. It connects riders heading in the same direction, offering the convenience of a private ride with the efficiency of public transit. ### How do I book a ride? To book a ride, simply open the app, set your pickup and dropoff addresses, and indicate if you are traveling with additional passengers. The app will then pair you with other riders heading your way and provide an estimated arrival time for your driver. ### Is Via NHV wheelchair accessible? Yes, Via NHV is wheelchair accessible. If you require a wheelchair-accessible vehicle, you can toggle this option in the 'Account' tab of the app when requesting your ride. You will then be matched with an appropriate vehicle. ### How does the shared ride system work? The app's algorithm matches people traveling in the same direction. This means your ride may include other passengers, and the vehicle might make additional stops to pick up or drop off others along the route. You can track your ride and share your status in real-time. ### What are the costs associated with Via NHV? The provided description does not explicitly detail the pricing structure for Via NHV rides. However, as it is listed as 'free with in-app purchases,' users can expect to book rides through the app, with the actual cost of the ride being handled as an in-app purchase. ## Version history (last 5 releases) ### 4.29.1 — 2026-08-17 Performance improvements and bug fixes ### 4.27.16 — 2026-07-16 Performance improvements and bug fixes ### 4.27.1 — 2026-04-30 Performance improvements and bug fixes ### 4.26.12 — 2026-04-16 Performance improvements and bug fixes ### 4.26.10 — 2026-03-04 Performance improvements and bug fixes ## Apps similar to Via NHV | App | Rating | Price | Category | | --- | --- | --- | --- | | [Vlue](https://appshunter.io/ios/app/vlue/id1508557370) | 3.4 (62) | Free | Travel | | [Shyft Bahamas](https://appshunter.io/ios/app/shyft-bahamas/id6448576445) | 3.7 (3) | Free | Travel | | [Vlue Driver](https://appshunter.io/ios/app/vlue-driver/id1508558884) | 3.5 (110) | Free | Travel | | [BlueWeelz Driver](https://appshunter.io/ios/app/blueweelz-driver/id6444066841) | — | Free | Travel | ## More apps by Via Transportation, Inc. - [Via — smarter mobility.](https://appshunter.io/ios/app/via-smarter-mobility/id657777015) - [Via Driver](https://appshunter.io/ios/app/via-driver/id1121194508) - [ArrivaClick - Powered by Via](https://appshunter.io/ios/app/arrivaclick-powered-by-via/id1200453687) - [Newcastle Transport On Demand](https://appshunter.io/ios/app/newcastle-transport-on-demand/id1329380356) - [Keoride NSW](https://appshunter.io/ios/app/keoride-nsw/id1351762596) - [Shuttle - powered by Via](https://appshunter.io/ios/app/shuttle-powered-by-via/id1409632394) All apps by Via Transportation, Inc.: https://appshunter.io/developer/657777018 ## Related topics [new haven](https://appshunter.io/ios/topics/new-haven) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*