# ViaBus — user reviews > 51 indexed App Store user reviews of ViaBus by Intouch Marsvongpragorn, rated 4.70/5 from 1,543 ratings. - Source: https://appshunter.io/ios/app/viabus/id1074208600/reviews - App overview in markdown: https://appshunter.io/ios/app/viabus/id1074208600.md - Rating breakdown: 5★ 1,247 · 4★ 165 · 3★ 78 · 2★ 24 · 1★ 29 ## What do users think of ViaBus? Overall sentiment: neutral **Pros** - 👍 Very helpful app - 👍 Useful for bus trips - 👍 Good for Thai people and foreigners - 👍 Safe - 👍 Must-have app for visiting Bangkok - 👍 Best app for Thailand buses **Cons** - 🐛 GPS lags and doesn't work properly - 🐛 App often freezes or shows buses in wrong location - 🐛 Doesn't include blue EV buses - 🐛 GPS not always on - 🐛 Buses are usually late - 🐛 App doesn't work properly, can't input info or select location **Commonly reported bugs** - App shows bus routes that don't actually stop - App doesn't update bus schedules properly **Most requested features** - Add blue EV buses operated by Thai Smile Bus - Improve GPS and bus tracking accuracy - Add ability to attach photos or screenshots - Improve search and location selection ## Newest reviews (12 of 51) ### 3/5 — Thai language signage wanted *2025-03-28* I would like the bus stop names to be displayed in both Thai and English. Sometimes the bus staff could not understand the English names. With that being said, this app was very useful during my trip. Thank you. ### 4/5 — IKEA shuttle bus *2025-03-17, version 2.10.9* GPS isn’t always on! The buses are usually late! ### 2/5 — 最近位置表示が不正確 *2024-01-19* 表示されていたバスが待っていても来ないので確認すると、突然動き出してもう通り過ぎたことになっている。 位置表示が不正確で、急いでいる時はあまり役に立たない。 ### 3/5 — Limited *2023-12-31* Occasionally crashes. Doesn’t show whether the buses are air conditioned or not. Doesn’t show price of journey. Have to know the exact name of the stop, not a place or hotel name near it. Very limited offline functionality. ### 3/5 — line error *2023-03-29, version 2.9.4* I'm at mochit station I want to go to siam square App Shows bus 2-34R but doesn't actually stops ### 5/5 — 방콕에서 버스 탈때 정말 유용합니다. *2023-01-30* 버스 정류장 클릭하면 어떤 버스들이 서는지 그리고, 원하는 버스가 언제 오는지도 알고요. 원하는 버스의 전체 노선도 알 수 있어서 좋아요! ### 5/5 — Very useful!! *2022-10-08* Thanks for this app. Really useful to everyone who use bus transport in Thailand ✌🏻🙏 ### 5/5 — ขอบคุณมากค่ะ *2022-07-27, version 2.7.1* ขอบคุณมากค่ะ ### 5/5 — Best of Bangkok *2021-12-17, version 2.4.1* Never thought of this high quality app from Bangkok. Great job folks! ### 4/5 — Very helpful app *2020-02-26* It’s really helpful as buses here is a bit mess and not much information on the street. It’s not working perfect, sometimes not easy to find right bus. But it does its work. ### 3/5 — I wanna use this for my planning before going. *2020-02-20* Hope it's possible to save the stops as the favorite for the quick access.... ### 3/5 — [Req]Searching by route number of Bus or 3 word letter *2020-02-17* If it's possible to be searched by a route number of Bus or majors three word letter( DMK, BKK etc ) is very useful for foreign person. Because it"s hard to know the exact place name with spelling in Thailand. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad information *2026-06-30, version 2.13.3* Why is it SO HARD to find the bus stop in Bangkok? This app says the bus stops here. Google says the same. Wait at bus stop 30 minutes, bus finally arrives. Bus doesn’t stop. ### 1/5 — app always freeze *2026-02-23* cant use now please fix ### 1/5 — 不可解な長時間のデータロード *2025-10-17* データロードにあきれるほど時間がかかり用をなさない。待ってる間にバスが来て去っていくよ。 ### 1/5 — Needs continual improvements *2025-06-23, version 2.10.11* The app has great potential, but it’s clunky. The GPS lags and doesn’t work properly, and the app often freezes or shows buses in the wrong location. I’ve had to constantly close and reopen it just to get it to function. Another downside is that it doesn’t include any of the blue EV buses operated by Thai Smile Bus, which is a shame. They use a separate app that’s only in Thai, making it tough for all the expats living in Bangkok. Overall, it’s a frustrating experience and needs a lot of improvement. These issues happen with the free version, so I definitely wouldn’t upgrade. ### 1/5 — 매우 부정확함 *2024-02-01* 버스가 계속 움직이지 않고 한 곳에 가만히 있다가 사라져 버리질 않나, 버스 정류장을 지나치지도 않은 버스가 어느새 정류장 너머로 휙 이동을 하지를 않나… 이러고도 돈 내고 ‘팬’이 되라고? 너무 양심없는 거 아니니 너네들 ### 1/5 — It doesn’t work *2022-10-13, version 2.7.1* Impossibile to choose the destination. Pointless ### 1/5 — Doesn’t work. *2022-07-10, version 2.7.0* Doesn’t work. Can’t input info. Can’t select location on map. Worst app I’ve ever used. I’m using an iPad mini 6 too. Doesn’t work on iPhone se either. They collect (and likely sell) your purchase data. Why? Didn’t know as I downloaded at the bus stop in a rush. Deleting it now. Why do they also need to know my search history. Owner is shady freak. ### 1/5 — คำเดียงวสั้นๆ *2020-03-17, version 2.1.13* อย่าload ไม่ได้ช่วยอะไรเลย คำเดียวสั้นๆ ห่วย ### 1/5 — Bad just bad *2019-02-21, version 2.1.8* Hard to find anything unless you live in some Asian places doesn’t work well in other countries ### 1/5 — Misleading *2019-02-16, version 2.1.8* I thought is was an app for the via bus in Texas. It turns out it’s only for Thailand? What’s that about? It should’ve said more in the description. ## Most praised reviews (10 highest-rated) ### 5/5 — 什么时候能增加中文就更棒啦 *2026-06-15* 期待增加中文 ### 5/5 — 便利なアプリ *2026-03-09* 出発地は現在地が確認できて、あとは目的地を地図で探して 最寄りのバス停を指定したら 何番に乗れば良いかわかります。 名前がわかれば直接入力でも大丈夫です。 車掌さんにアプリでバス停を、見せれば降りる場所は伝えられます。 乗りながらアプリをみれば 走行位置もわかるので、 バス停の車内放送が聞き取れなくても、降りる場所もわかります。乗りたいバスがどこにいるかの位置情報については、一部の車両だけですが、これだけの機能があれば、かなり便利だと思います。 ### 5/5 — Must have *2026-01-26* Correct info and makes waiting easier as no thinking as you know exactly where the busses are and arriving. ### 5/5 — Very helpful app *2025-04-11, version 2.10.11* This app is very helpful finding a bus to the nearest train station ### 5/5 — กรุณาเพิ่มชื่อสถานีภาษาอังกฤษและภาษาไทย *2025-04-02* ปัจจุบันชื่อป้ายรถเมล์มีเฉพาะภาษาอังกฤษเท่านั้น นายตรวจรถไฟก็ไม่เข้าใจสิ่งนี้เช่นกัน หวังว่าเขาจะสามารถเพิ่มชื่อภาษาไทยได้ ### 5/5 — Very good app *2024-11-21* Very useful for bus trips. Good for Thai people or farang! ### 5/5 — Good *2024-11-21, version 2.10.8* Safe ### 5/5 — This app is a must if you’re visiting Bangkok *2024-04-28* I spent one month in Bangkok and if I had downloaded this app from the day I arrived I would have saved a lot of money from Grab and BTS. This is an excellent app to find the best and fastest bus routes in the city, you can track buses in real time and you can move in Bangkok for only 8bth compared with the 62bth I used to pay to go from home to downtown on bts. Only consider pick hours and that buses don’t have air conditioners, but all in all you get what you pay and you can move as a local. 5 stars 👌🏼 ### 5/5 — よくぞここまで辿り着いてくれました *2023-05-03* 素晴らしいの一言です。 あとは住所などから最寄りが検索できるか確認したいところですが。このアプリの仕組みは日本のバス業界でも必ず参考にしてほしいシステムです。 模範的な仕組みの提供に脱帽です。操作性、わかりやすさ、信頼性、大変高い価値を提供されていると思います。 ### 5/5 — このアプリ良いと思います *2023-04-21* 次回バンコクに行く時には是非使ってみようと思います。 一つ疑問なのですが、ドンピシャの時は数字だけですが、そうでない時のバスの番号の後ろにある数字　　(47 3-40) の意味を教えて欲しい。 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*