# viagogo Tickets — user reviews > 1,177 indexed App Store user reviews of viagogo Tickets by viagogo, rated 4.40/5 from 2,599 ratings. - Source: https://appshunter.io/ios/app/viagogo-tickets/id953433135/reviews - App overview in markdown: https://appshunter.io/ios/app/viagogo-tickets/id953433135.md - Rating breakdown: 5★ 2,111 · 4★ 93 · 3★ 32 · 2★ 15 · 1★ 348 ## What do users think of viagogo Tickets? Overall sentiment: negative **Pros** - 👍 Smooth and easy to use - 🚀 Quick ticket delivery - ✨ Great customer service experience **Cons** - 🚨 Overpriced tickets - 🤔 Unclear ticket delivery timelines - 🔍 Difficulty contacting support - 🔒 Questionable ticket legitimacy - 🙅‍♀️ Tickets not accepted at venue **Commonly reported bugs** - App crashes when accessing purchase history - Tickets not properly transferred to buyer's account **Most requested features** - Improved communication on ticket status - Easier process for refunds and cancellations - Verification system for ticket sellers ## Newest reviews (12 of 1,177) ### 4/5 — Military Tattoo in Edinburgh *2026-08-19* Seitens viagogo ist alles gut gelaufen, aber dass wir extra noch eine App für den Ticketerhalt von Tix hochladen mussten war sehr kompliziert und verunsichernd. **Developer response:** Vielen Dank für dein Feedback. Es freut uns, dass mit deiner Bestellung alles gut gelaufen ist. Wir verstehen aber, dass eine zusätzliche App für den Ticketerhalt kompliziert und verunsichernd sein kann. Wir nehmen deine Rückmeldung gerne auf, um den Ablauf klarer zu gestalten. ### 4/5 — Concert Ariana grande Londre *2026-08-19* Bonjour mes filles ont pu assister au concert mais que de problème les places ont été transféré à AXS par Viagogo qui a créé une adresse mail unique pour récupérer les billets normalement cette adresse mail aurait dû ré basculer vers mon adresse email de contact mais impossible de récupérer les billets j’ai appelé le service client Viagogo en France plus de 5 fois en un mois pour signaler le problème aucun des opéra teur n’a réglé le problème la veille du concert après un ultime appel ma fille a réussi à trouver une opératrice compétente qui pu régler le problème franchement on a eu chaud c’est pas très professionnel malheureusement **Developer response:** Nous sommes désolés pour les difficultés rencontrées lors de la récupération des billets, ainsi que pour les nombreux contacts nécessaires avec notre service client. Nous comprenons le stress occasionné avant le concert. Nous sommes toutefois heureux que votre fille ait finalement pu obtenir de l’aide et assister au concert. ### 1/5 — Nao tem suporte algum para problemas com ingresso *2026-08-11* Nao recomendo **Developer response:** Lamentamos saber que sua experiência não correspondeu às suas expectativas. Agradecemos por compartilhar seu feedback, pois ele nos ajuda a identificar oportunidades de melhoria. Se precisar de ajuda com seus ingressos, nossa equipe de atendimento está disponível em https://support.viagogo.com/br?lcid=1046. ### 1/5 — AC/DC Las Vagas *2026-08-07, version 105.19.34* Tickets never received ### 1/5 — WARNING: Viagogo Tickets Are Fake *2026-08-07* Consumer warning: My experience with Viagogo I purchased 8 tickets through Viagogo months in advance for the Warriors vs Penrith Panthers match at Go Media Stadium in Auckland. On the day of the event, the tickets were transferred to me, but when we arrived at the stadium all 8 tickets were rejected at the gate. Stadium staff advised that the tickets were invalid and we were unable to enter. I am now seeking a full refund and a formal investigation from Viagogo. I have retained all documentation, including ticket transfers and communications with their support team. Sharing this experience so other fans understand the risks of buying tickets through secondary marketplaces and ensure they have appropriate protections before purchasing. **Developer response:** We’re sorry to hear your tickets weren’t accepted at the venue, especially after planning for the event in advance. We understand how disappointing it must have been for your group. Please contact our customer support team at https://support.viagogo.com/au?lcid=3081 so they can review your order and the documentation you’ve retained. ### 1/5 — Sehr ärgerlich! *2026-08-07* Wir haben Konzertkarten letztes Jahr im Oktober 25 gekauft. Erstmal war nicht klar, wie die Karten kommen, ob per Post oder digital. Dann konnte man nur mit einer KI chatten und diese sagte uns dann, dass die Karten bis zum Tag des Konzertes spätestens freigeschaltet werden. Nach mehreren Anfragen hatten wir dann auch eine Uhrzeit (drei Stunden vor Konzertbeginn), was ich sehr knapp finde. Auf gut Glück sind wir also ohne Karten losgefahren, 20 Minuten vor Ankunft dann die Info (erst nach Nachfrage!), das die Zustellung nicht erfolgt und die Karten nicht freigeschaltet wurden. Wieder mit KI gechattet, irgendwann wurden wir dann an einen Mitarbeiter zum chatten weitergeleitet. Nach erneuter Anfrage, wurde mitteilt, dass es keine Garantie für die Karten gibt...dann sollte man dies auch auf der Plattform ausdrücklich schreiben! Sehr, sehr ärgerlich. Bin gespannt, ob wir die Erstattung, wie besprochen, erhalten. Einmal und nie wieder! **Developer response:** Es tut uns leid zu lesen, wie enttäuschend diese Erfahrung für Sie war. Wir verstehen, dass die unklare Zustellung und die kurzfristigen Informationen besonders ärgerlich waren, gerade bei einer längeren Anreise. Bitte wenden Sie sich für die Prüfung Ihrer Erstattung an unser Kundenservice-Team unter https://support.viagogo.de?lcid=1031. ### 2/5 — Parking fees are out of control *2026-08-06, version 105.19.34* I bought parking for my event it said it would be 55 dollars. I winded up paying 80 dollars and I could not remove from my purchase. I thought fees were included. ### 1/5 — Bad experience *2026-08-02, version 105.19.29* I bought tickets to a Harry Styles concert which was never transferred from the seller to my Tickrtmaster account. Instead, I was sent someone else’s login details which ended up being blocked by the seller. In the end managed to get in after chasing this up for over three weeks but a dreadful experience I would not want to go through again. ### 1/5 — Scam *2026-08-02, version 105.19.29* This app is extremely poorly developed. I have purchased tickets through this app several times, and I have issues with my tickets on multiple occasions. I did not receive the tickets , and for one purchases , the money was taken from my account without providing the service . I do not recommend anyone use this app or this platform. In general , I advise against using any third-party service websites , because the chances of being scammed are extremely high .It’s better to use official websites whenever possible ### 1/5 — DO NOT USE IN UK *2026-07-31, version 105.19.25* Only 64% of the money promised to me arrived in my account and Viagogo refused to provide proof they paid me and the fees that were applied to refuse my ticket sold price. This is happening to many people and customer service isn’t helping ### 1/5 — Fraudulent *2026-07-29, version 105.19.23* Thieves. Avoid at all costs ### 1/5 — Very poor *2026-07-29, version 105.19.23* Bought tickets for an event in Edinburgh in July 26 a 4 hour drive away and accommodation booked paid over £500 in full in November 25 for front stage standing access On the day no tickets had arrived and after much chasing and phone calls tickets arrived at approx 1pm for a 5 pm event 4 hours away and they were not for the front stage standing access that I paid for Won’t be using Viagogo again ## Most critical reviews (10 lowest-rated) ### 1/5 — Nicht zu empfehlen! *2026-08-26* ch habe bereits dreimal Konzertkarten bei Viagogo gekauft. Jedes Mal gab es Komplikationen beim Erhalt des E-Tickets, die erst wenige Tage vor der Veranstaltung durch mehrmalige Anrufe beim Kundenservice oder durch Eskalation per E-Mail gelöst werden konnten. Die Tickets werden meist über einen anderen Veranstalter oder ein anderes Online-Portal freigegeben. Der Zugriff auf diese Drittanbieter war nicht korrekt eingerichtet, sodass die Benutzerdaten nicht verfügbar waren. Der Kundensupport erfolgte hauptsächlich über Chatbots, die überhaupt nicht hilfreich waren. Nach viel Zeit und Mühe gelang es mir, einen persönlichen Ansprechpartner zu erreichen, und jedes Mal, wenn das Problem nicht bereits beim ersten Anruf gelöst wurde, kostete es mich erneut viel Zeit und Mühe, dem nächsten Mitarbeiter beim nächsten Anruf alles noch einmal zu erklären. Es ist sehr ermüdend, sich mit dem Prozess der Ticketfreigabe auseinanderzusetzen. Ich kann Viagogo überhaupt nicht weiterempfehlen. Es sollte möglich sein, dem Kunden ein E-Ticket per E-Mail, per Post oder auf einem anderen, leicht zugänglichen Weg zur Verfügung zu stellen. Das Risiko und der Druck, meinen Flug oder mein Hotel kurz vor der Veranstaltung stornieren zu müssen, weil das Ticket nicht verfügbar war, haben mich in den Wahnsinn getrieben! Ich werde Viagogo definitiv keinem meiner Freunde weiterempfehlen. ### 1/5 — Aplicativo clandestino *2026-08-25* Aplicativo que não filtra qualquer tipo de golpista a criar evento e vender o que não procede! Tomei um golpe de ingressos no valor de 2.500,00 ### 1/5 — They must be paying google a lot of money to keep their scams going *2026-08-24* They are a business designed to mislead people and maximise profit. You are rolling a dice whenever you buy a ticket, tickets on this app are sold by individuals and are not thoroughly checked by the business, my guess is that its mostly automated, therefore there is a high chance you could be buying a fake or different ticket than what you’re expecting. I’ve only bought once and got the wrong ticket and it seems like a common occurrence for many, meaning they likely don’t care. They’ll put down their own “fee” and charge you way more than you expect. I’ve requested a refund and wont be surprised if i don’t get my money back. In conclusion, don’t ever buy from this viagogo. **Developer response:** We’re sorry to hear about your experience and understand your frustration with receiving a ticket that didn’t match your expectations. We appreciate you sharing this feedback. Please reach out to our customer support team at https://support.viagogo.com/au?lcid=3081 so they can review your specific order and available options. ### 1/5 — Priscilla Carvalho *2026-08-19* Péssimo app! Não acesso o ingresso e o pgto foi efetivado **Developer response:** Lamentamos saber que você não conseguiu acessar seu ingresso mesmo após o pagamento ter sido efetuado. Entendemos como isso pode ser frustrante. Entre em contato com nossa equipe de atendimento pelo https://support.viagogo.com/br?lcid=1046 para que possam verificar seu pedido e ajudar com a situação. ### 1/5 — Picaretagem PURA *2026-08-18* Solução que cria problema para todos **Developer response:** Lamentamos saber que a solução adotada acabou causando mais dificuldades. Entendemos sua frustração e agradecemos por compartilhar seu feedback. Vamos considerar sua experiência para ajudar a tornar o processo mais simples e claro para nossos clientes. ### 1/5 — Uma farsa esse aplicativo! Engano total e lamentável! *2026-08-17* Comprei 3 entradas INTEIRAS para o show do DO Djavan (Valor R$3.274,00 as 3), quando cheguei no show fui barrado de entrar, pois a entrada era meia de idoso, ou seja, tive que pagar mais R$1.000,00 para não perder o show! Lamentável e uma enganação total essa instituição. **Developer response:** Entendemos como essa situação foi frustrante, especialmente ao descobrir na entrada que os ingressos não correspondiam ao que você esperava e ainda precisar pagar novamente. Agradecemos por compartilhar sua experiência. Para que possamos analisar o ocorrido, entre em contato com nossa equipe em https://support.viagogo.com/br?lcid=1046. ### 1/5 — So bad *2026-08-17, version 105.19.34* Brought a ticket from here, for the weekend. Went to try and get in and didn’t work and then when asked for a refund so I can try and buy a different ticket from the ticket box they told me they would call back and never did but when I called back would hang up on me ### 1/5 — Fábio Júnior enganador de ingresso *2026-08-16* Ingresso falso **Developer response:** Sentimos muito pela situação e entendemos como é frustrante descobrir que seu ingresso não funcionou. Agradecemos por compartilhar seu feedback. Para que nossa equipe possa analisar o ocorrido e verificar as opções disponíveis, entre em contato conosco em https://support.viagogo.com/br?lcid=1046. ### 1/5 — Calote *2026-08-14* Experiência horrível! Meu ingresso nunca chegou e o atendimento deles ainda me negou o reembolso dizendo eu não tinha entrado em contato para reclamar! Absurdo! Vou processar **Developer response:** Sentimos muito pela frustração com a entrega do seu ingresso e com a experiência de atendimento. Entendemos como isso pode ser especialmente difícil quando você esperava uma solução. Agradecemos seu feedback e convidamos você a entrar em contato com nossa equipe em https://support.viagogo.com/br?lcid=1046 para que o caso possa ser analisado. ### 1/5 — High feed *2026-08-13, version 105.19.34* Charged me almost $100 in fees in one ticket only. You don’t have the chance to review this before sending the payment, you only see it on the receipt after the fact. Sneaky tactics. ## Most praised reviews (10 highest-rated) ### 5/5 — Everything worked perfectly *2026-08-24* Getting tickets through visit worked perfectly. We went to Dutch Grand Prix . It was sold out and we were grateful to get these tickets . Everything went smoothly. Visit kept us informed along the way . **Developer response:** We’re delighted to hear everything went smoothly and you enjoyed the Dutch Grand Prix! We know it can be reassuring to have updates along the way, especially for a sold-out event. Thanks for choosing us and sharing your experience! ### 5/5 — Well done *2026-08-22* I bought my Lenny Kravitz tickets through viagogo at the first time and I was a bit nervous before the event. Finally everything was good, couple of days before the event the tickets landed in my inbox. We went to the venue and there was no questions or problems. I’m happy with this service and will check for the future events too. **Developer response:** Thank you for sharing your first viagogo experience! We’re delighted to hear your Lenny Kravitz tickets arrived in time and that everything went smoothly at the venue. We appreciate your trust and look forward to helping with your future events. ### 5/5 — Concert BTS *2026-08-09* 2 billets pour les 2 jours achetés et nickel aucun problème …j’avoue j’ai stressé jusqu’au portique mais non aucun souci . 2 meilleurs jours de ma vie 💜 **Developer response:** Merci beaucoup pour votre retour ! Nous sommes ravis que vos billets aient fonctionné sans souci et que vous ayez pu profiter pleinement de ces deux journées. Quel bonheur de savoir que vous avez vécu deux des meilleurs jours de votre vie 💜 ### 5/5 — Easy of use *2026-08-06, version 105.19.34* Although the price was highly the process and delivery of tickets was simple and everything went without issue. ### 5/5 — Rush in NYC! 28/07/26 *2026-08-04, version 105.19.34* When I couldn’t get tickets to see Rush using Ticketmaster, I tried viagogo and managed to get tickets straight away. ### 5/5 — Kanye West in Madrid *2026-08-03, version 105.19.29* Excellent . First time using Viagogo.Would use viagogo again- purchased a last minute ticket to see Ye in Madrid. No problems . Used the app and great first time experience.Great communication. ### 5/5 — BTS Tickets *2026-08-03, version 105.19.29* Used for 1st time - excellent ### 5/5 — Easy and Clear *2026-08-01, version 105.19.29* I was worried at first but the site and transaction was really easy and clear. Tickets transferred immediately and the concert was incredible!!! ### 5/5 — Bruno Mars *2026-07-28, version 105.19.11* Amazing! ### 5/5 — Footy Tickets *2026-07-28, version 105.19.11* Awesome service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*