# Vibrant CU — user reviews > 67 indexed App Store user reviews of Vibrant CU by Vibrant Credit Union, rated 4.80/5 from 9,101 ratings. - Source: https://appshunter.io/ios/app/vibrant-cu/id461039759/reviews - App overview in markdown: https://appshunter.io/ios/app/vibrant-cu/id461039759.md - Rating breakdown: 5★ 7,661 · 4★ 1,086 · 3★ 241 · 2★ 44 · 1★ 69 ## What do users think of Vibrant CU? Overall sentiment: neutral **Pros** - 👍 Convenient mobile banking - 🚀 Easy to use app - 💡 Helpful snapshot feature - 🔒 Secure banking - 👍 Excellent customer service **Cons** - 🐛 Frequent crashes and glitches - 🐛 Slow loading times - 🐛 Login and account access issues - 🔋 App performance problems after updates **Commonly reported bugs** - Dashboard not loading accounts - Frequent logouts - Inability to transfer between accounts **Most requested features** - Add ability to view account and routing numbers in app - Allow transfers to non-associated accounts - Bring back PIN/Face ID login - Improve dashboard functionality ## Newest reviews (11 of 67) ### 4/5 — My review *2024-10-22, version 4014.1.3* Unhappy that you left Geneseo. ### 3/5 — Great when it works! *2023-07-28, version 4007.2.1* This app is great - when it works! It frequently crashes, glitches, and does not load. ### 4/5 — Does Its Job *2023-04-29, version 4007.2.0* I have issues with logging in sometimes but other than that it does it’s job fines ### 2/5 — Meh *2023-01-05, version 3023.4.0* Everything runs great in the app, but sometimes when it takes a long time to load (occurs often) and logs me out. It doesn't allow me to save the password, so I don't remember it. So I very frequently get logged out and can't look at my bank accounts. ### 3/5 — Great CU *2022-07-12, version 3023.4.0* I have always been happy with the pleasant, efficient, and personal services I have had at Vibrant! ### 3/5 — Was good *2021-11-15, version 3020.1.1* It was great, but now it seems like nothing will load on the dashboard so you have to go to the internet browser to see the dashboard ### 3/5 — Always blank *2021-10-09, version 3019.0.0* When I open the app my accounts tab is always blank. When I click away and then back to it, my balances finally show up. Very annoying. I just switched to iPhone from android. Never had the problem before. ### 4/5 — Fees on skipping a car payment *2021-04-20, version 3017.0.0* The fees are outstanding high With the pandemic not having the option to skip a payment for small fee It’s almost the actual car payment had I known that probably wouldn’t have left the first bank I was financed through just saying ### 5/5 — Long lines *2021-04-09, version 3017.0.0* I like the people I like the bank but they need to open another branch because it takes too long to go through the drive-through ### 5/5 — Was working great, but now..... *2021-03-04, version 3015.1.0* I love this app but now it’s not letting me transfer between my accounts. It just keeps loading and that’s it. Doesn’t even pull up my accounts. Hope it’s fixed soon. ### 5/5 — Vibrant Mobile Banking *2020-11-16, version 3015.1.0* I’ve found that this banking program has been so convenient for me. I’m handicapped and it makes banking a breeze for me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hate the lack of in person banking! *2023-07-30, version 4007.2.1* I am both sad and angry at all the closures of brick and mortar banking locations! I am tired of the fact that we put all our efforts into coffee houses as our area has more than enough locations! You also put a top of money into Vibrant Arena at the Mark. I have not noticed any discounts to your members! I do the banking I can online but there are cases I need to go into a location at least a couple times a month. The Milan location seemed busy and was convenient. I do not have the time needed to wait in a long line at the Southpark location. May be time to relocate mine, my son’s and my mothers to a banking location that cares about their customers. ### 1/5 — Dog water *2023-06-05, version 4007.2.1* Works probably 1 out of every 10 times I try to use it. Many of these reviews appear to be paid ### 1/5 — App *2023-04-19, version 4006.0.1* Since the last update I’ve had nothing but issues with the app. It decides many times to not even load. You broke something that never caused issues. Disappointing. ### 1/5 — Touch ID STOPPED WORKING *2023-02-03, version 3023.4.0* TOUCH ID DOESN'T WORK RIGHT ANYMORE ### 1/5 — Slow and buggy after last few updates *2022-08-31, version 3023.4.0* Used to be quick and easy to transfer money. Now since the last couple updates I get random logouts, slow loading times, and buggy UI. ### 1/5 — Needs update *2021-10-27, version 3020.1.1* Dashboard isn’t working correctly. It will not pull up accounts. My iPhone is updated. This app is not. It would be nice if Vibrant could keep up with the updates. ### 1/5 — App is barely usable in current state. *2021-10-26, version 3020.1.1* The load times make this app basically useless. After loading animation ends you are shown a blank page for quite sometime after. You would be better off using the mobile site than this app. ### 1/5 — not very happy any more *2021-02-11, version 3015.1.0* really not happy with this app right now I haven’t been able to open up my bank account for the last month because the app won’t load it’s updated itself 4 to 5 times now and I still haven’t been able to get it to open are used to have no problems but now I literally have no idea how much money is even in my account because the app is so bad ### 1/5 — App won’t open *2020-10-28, version 3015.0.0* For the past week, I have been unable to open this app and see my account information. I’ve tried restarting my phone, deleting and redownloading the app and closing it out but it still doesn’t work I’m getting close to just closing my account t and going with another bank. ### 2/5 — Used to be great *2023-03-01, version 4006.0.1* The app used to be great till they updated it at the end of February, now it’s terrible. Very slow to log in and at a glance was great because you could see your balances and a few latest items that were posted. Now it’s called snap shot and you can’t see anything unless you log in. I absolutely hate it! ## Most praised reviews (10 highest-rated) ### 5/5 — Love hate relationship *2025-01-04, version 4015.1.2* I like the app but I also have my wish list: able to view my account and routing number in the app. make transfers to other vibrant accounts that I may not be associated with such as friends and family. ### 5/5 — Customer service agent *2024-12-04, version 4015.0.1* Every agent that I have come into contact over the phone, which has been very informative and patient. I do appreciate their time!!! ### 5/5 — Great app *2024-06-04, version 4013.0.2* 5+ ### 5/5 — Great Credit Union *2024-05-16, version 4012.3.0* Never had any problems with them. We have been with them for many years. ### 5/5 — Excellent employees *2023-04-30, version 4007.2.0* Alway very helpful! ### 5/5 — Bring back pin/ Face ID login back *2023-03-23, version 4006.0.1* See title ### 5/5 — Best app I have! *2023-03-22, version 4006.0.1* Oh, I love this app and it keeps getting better and better you can do almost everything with this app. The snapshot feature is especially good as I check my balances daily. If you don’t have this app yet and our Vibrant customer you are missing out. ### 5/5 — Love the convenience! *2022-12-07, version 3023.4.0* Keep up the great work! ### 5/5 — Helps Against fraud *2022-04-14, version 3022.1.2* In case people start pulling their money out again 200,000 money back ### 5/5 — Doesn’t always open *2021-06-13, version 3017.0.0* I love this app and it’s very helpful but it only opens part of the time. Usually I’m waiting 15-20 minutes just to open it then I give up. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*