# Vico Nature: Smart Nature View — user reviews > 134 indexed App Store user reviews of Vico Nature by PHOTON SAIL TECHNOLOGIES PTE. LTD., rated 4.50/5 from 1,821 ratings. - Source: https://appshunter.io/ios/app/vico-nature-smart-nature-view/id6758076904/reviews - App overview in markdown: https://appshunter.io/ios/app/vico-nature-smart-nature-view/id6758076904.md - Rating breakdown: 5★ 1,445 · 4★ 168 · 3★ 41 · 2★ 39 · 1★ 128 ## Newest reviews (14 of 134) ### 2/5 — bad *2026-09-02, version 1.3.0* app trying to get live view, forgetaboutit never hooks up unless you climb up and turn camera off and on ### 2/5 — No AI identification of birds *2026-08-11, version 1.1.0* I have yet to have the app identify new birds. I have to look them up online and I’d them myself. Then the app tells me about the bird. I’m on the monthly plan and if this is how it works I may as well not use it. Advise or solution please? ### 1/5 — Over priced *2026-08-04, version 1.2.0* The App and camera work well. However, they only function decently if you purchase the Plus subscription plan, which is vastly overpriced. I would be happy to pay for a basic subscription without all of the bells and whistles featured in the Plus plan. ### 1/5 — Total trash *2026-08-04, version 1.2.0* The app is trash and so is the help. My wife is the authorized user and we followed all of the steps and even followed the troubleshooting steps and I can’t see the live camera or watch videos at all. The help chat is not helpful. They have no idea what I’m talking about and tell me I need a subscription, which is NOT true. Scam. Trash. BS. Garbage. 1 star is too much. What a total waste. ### 1/5 — Garbage Product *2026-08-02, version 1.2.0* This will notify you if a bird farts, but will not notify you if there’s actual movement. In addition, it will not connect. Constant restarting, constant charging, and constant disappointment. Do yourself a favor and look elsewhere! ### 1/5 — Live view not working *2026-07-31, version 1.2.0* Please fix!!!!!! ### 1/5 — Update app *2026-07-26, version 1.1.0* With the new app update the white light does not come on anymore at night been trying to figure it out with the help support team but they don’t have a clue they are now asking for my Amazon order information and I have given them the model number I think that should have been enough. I really think that they don’t know what the problem is???? ### 3/5 — Disappointed *2026-07-25, version 1.1.0* The app works without any bugs. I give it a three star because non-admins cannot view the livestream. This is extremely disappointing as we were expecting it to work for the family. ### 1/5 — Impossible to share *2026-07-24, version 1.1.0* I have been using Vico Nature for over one year. I wanted to share my wonderful experience with someone else. Sounds easy but next to impossible. Very disappointed ### 3/5 — Good features but buggy *2026-07-24, version 1.1.0* This has a lot of nice features on it better than the last camera birdfeeder. Looks like the app is fairly new and there are some bugs in it such as when I go to scan the QR code from my family‘s phone to add to my birdfeeder it just says invalid barcode. ### 2/5 — App stopped working *2026-07-23* This app was pretty good for the first couple of months I used it. As of yesterday it's pretty useless. I even upgraded to the paid version thinking maybe that was the problem, but I'm still not able to view any of my videos. Yesterday I was at least able to view the SD card videos but now those won't even work. It also makes me reset the filter to show "bird only" every time I try to view the videos. I did love this while it was working so hoping they fix it soon. I am still getting notifications so I know it's recording, it just won't play any of the videos. ### 3/5 — Good but could be better *2026-07-23, version 1.1.0* This app isn’t my favorite. Y’all need to fix the buffering. I know it’s not my WiFi cuz the camera works and it notifies me, but when I try to watch the live feed it just spins. Total bummer because that’s like the whole purpose. ### 3/5 — App is SLOW *2026-07-22, version 1.1.0* There must have been a recent update because the app became very slow. You get the spinning wheel of nothing happening while it tries to connect so you can watch the video. It takes so long that I give up. I used the be able to view videos quickly and enjoy the experience; I hope they fix this issue so it doesn’t render my bird cam useless. ### 2/5 — COMPLETE FALSE ADVERTISING *2026-07-21, version 1.1.0* I would put zero stars if i could, but putting a two star review makes it harder for these greedy companies to hide your review. It was never mentioned ANYWHERE when i bought my bird feeder that i would have to pay a SUBSCRIPTION for an item i already own!! i can’t believe companies are allowed to lie like this. Save your money!!!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Other App was better. Unnecessary *2026-09-05, version 1.3.0* New ui for bird feeder is annoying and more cluttered while adding nothing new. Very obviously vibe coded too. These guys dont even have the respect to type out a message here that isnt automated. No will not contact your email. Get a real human to fix your horrid app ### 1/5 — Latest firmware doesn’t update *2026-09-04, version 1.3.0* Very frustrating how latest firmware won’t actually update! Spending days trying to get it to function without success. ### 1/5 — What is this in your agreement? *2026-09-02, version 1.3.0* 8. Service Eligibility/Parental Advisory Use of the Vicohome Nature Services requires that your Vicohome Nature System has access to an always-on, broadband internet connection. To enable the Vicohome Nature Services all Vicohome Nature Systems must be registered at Vicohome Nature apps, such as the official Vicohome Nature iOS and Android apps. THE Vicohome Nature SERVICES ARE INTENDED FOR USERS WHO ARE AT LEAST 18 YEARS OF AGE OR OLDER. BECAUSE THE Vicohome Nature SERVICES MAY PROVIDE ACCESS TO VIDEO OR IMAGES THAT CONTAIN EXPLICIT CONTENT INCLUDING DEPICTIONS OF VIOLENCE, SEX OR SUBSTANCE ABUSE. PARENTAL DISCRETION IS ADVISED FOR ALL USERS UNDER THE AGE OF 18. ### 1/5 — Yeah, not good *2026-08-30, version 1.3.0* The app is not great. Nested confusing windows (no pun), confusing tools, clearly made by someone who does not speak English. Also sharing with others is confusing too. If there’s no updates I’ll dump it. ### 1/5 — Don’t waste your money *2026-08-28, version 1.3.0* I’ve had this bird feeder and the associated app for over a year. Most of the time if it’s connected to WiFi it doesn’t recognize birds and when it does it doesn’t recognize species. The WiFi comes and goes but I don’t have any issues with other devices. I won’t renew and I suggest you don’t waste your money. ### 1/5 — Horrible *2026-08-16, version 1.2.0* I can’t figure out how this is rated 4.5. I would rate it 0 if allowed. Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder. Oh “just keep sending feedback and we will add it to the algorithm”? For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse. I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket. Sometimes they close your ticket without replying. Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders. I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand. DO BETTER. UPDATE 8/16/26 Currently I have 2 open cases, per your suggestion. One was a repeat response where you told me the exact same thing as every other response. Clearly they don’t read all previous interactions. Then in typical fashion you closed the case without a resolution. My other case had been almost 4 days since I have received a reply. Will stick to my zero star rating until this is fully resolved. ### 1/5 — Regret the purchase that led to this app. *2026-08-10, version 1.2.0* This app works with a bird feeder camera I purchased. Camera is great app is terrible. Everytime it sends a notification of activity it also logs you out. So annoying. ### 1/5 — Disappointed *2026-08-08, version 1.2.0* Waste of money. Everything behind a paywall 1 year after purchase. You won’t see any birds cause it only starts 10 seconds after it’s triggered. It also only takes a single image unless you subscribe. I’ve seen birds arrive to feeder and image or video is too slow. Garbage ### 1/5 — No live feed since app update *2026-08-08, version 1.2.0* So we enjoyed a brief few weeks of live feed, until the app update came out. We have only had 2 brief live feeds since updating; when I try live feed, it just times out. I have uninstalled and reinstalled, my WiFi is strong, and the brief, 10 second video clips are frequent, so frequent really, that I have to silence them when I’m at work. I have repeatedly messaged support, and mostly just receive that same answers each time, which were, and continue to be unsuccessful. At this point, I feel like a refund is in order, as we primarily purchased this product for the live feed. ### 1/5 — Horrible *2026-08-04* I can’t figure out how this is rated 4.5. I would rate it 0 if allowed. Nothing works the way it is supposed to and each time I report something, another feature gets taken away. The latest comment I received “this behavior is to be expected from Vico Nature”. What, that nothing works as advertised. I am stuck with 4 bird feeders that don’t do anything. It doesn’t recognize a squirrel, dog, a hummingbird which is sad because one is a hummingbird feeder. Oh “just keep sending feedback and we will add it to the algorithm”? For a year now? Now they have changed how to report so basically you can’t report the real issue. Winter, the thing is even worse. I literally have to take a screenshot because the app doesn’t do its job and google what the bird is. They take a week or more to get back to you. If they do get back. But you don’t reply in a few hours, they close your ticket. Sometimes they close your ticket without replying. Then they act like a person is an idiot. One person says one thing, the next something else. I feel I should be reimbursed as I bought the feeders based on the app and what the app had to offer. At the point I am at, I just want a universal app that works on my feeders. I wholeheartedly believe the ratings are fake. If it was just one feeder with an issue, that I could understand. DO BETTER. **Developer response:** Dear User, we sincerely apologize for the experience you've had with Vico Nature. Please submit feedback through the app or contact us at support@vicohome.io with details about the issue. Our team is always happy to help. Thank you for your feedback! ## Most praised reviews (10 highest-rated) ### 5/5 — Cannot download paid software. *2026-08-25, version 1.2.0* My wife purchased this as a Christmas gift to me in December 2026. I’m beginning to think this is a piece of junk. I have tried to download the paid for the bird identification software but keep getting the message that my payment method failed, even though I hadn’t entered any credit card info. I cannot open the “Acount information”, nor go I get decipherable no responses from the company. Anyone have any suggestions? Please respond to my request. ### 5/5 — Bird cam is AMAZING *2026-08-18, version 1.2.0* The camera was easy to pair and looks amazing thank yall!!! ### 5/5 — Bird feeder *2026-08-16, version 1.2.0* Great product. We enjoy the feeder so much. ### 5/5 — Love this, but can be glitchy *2026-08-13, version 1.2.0* Worked great for the first month or so. Then started having some issues with live view not working and videos not playing. Customer service was helpful with email replies. *I think* part of the problem was due to a new Plume WiFi extender we had installed, because the second I unplugged that things started working better. I moved the extender to a different room and haven't had as many problems since. Video has been working as it should. Live view works most of time now. Love the night vision. The only thing I would change about this is I wish it was 4K instead of 2K. ### 5/5 — Love the bird cam! *2026-08-11, version 1.1.0* Updated review: previous issues with the app not connecting to the bird cam have been resolved. I really enjoy watching the birds and seeing species I didn’t know were in my yard. This turned me into a bird watcher and now I have 7 feeders! ### 5/5 — Great update *2026-07-27, version 1.1.0* latest update way better than old version. love it! ### 5/5 — Bird feeder *2026-06-06, version 1.0.8* Fantastic service. Couldn’t be happier. ### 5/5 — Tout est beau mais *2026-06-02, version 1.0.8* Tout est très bien mais pas assez pour gratuit obliger de s’abonner ### 5/5 — My new past time *2026-05-25, version 1.0.8* Absolutely love this camera feeder. Nice to see all the birds that visit me❤️ ### 5/5 — Bird feeder *2026-05-24, version 1.0.8* Wonderful device love it ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*